English 
F
Rating: 5 out of 5
Wide choice of fonts, colors and designs to best customize labels and various items. Both washer and dryer resistant clothing labels. Fast shipping.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 53 244 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Excellent customer service, a company that really listens to its customers
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Response from Petit-Fernand
Thank you so much for your kind comment! We do our best ;) Very nice day? Luce C-MonEtiquette
D
Rating: 1 out of 5
The customer service is terrible, you can never talk to anyone and on top of that I never received the order. I feel ripped off.
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Response from Petit-Fernand
Hello, we have left you a voicemail to help you. We are very sorry, because your initial message did not reach us. We are waiting to help you again. Regards, Sandra de Petit-Fernand
M
Rating: 5 out of 5
The labels are great, the object labels I also use for my little girls' lunch box and despite using the dishwasher daily to wash the same, they don't come off
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B
Rating: 5 out of 5
Very positive. There was an unexpected delay and the company provided a quick and friendly solution to the problem. 10
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J
Rating: 1 out of 5
Express shipping paid and the order takes 10 days to be received. I request reimbursement of the express shipping fee and, as is going to happen with this, nobody answers. Very useful your satisfaction surveys
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Response from Petit-Fernand
Good morning, We are sorry that the delivery took so long. I confirm that we have refunded the shipping costs. After our call, we are delighted to hear that everything is to your liking regarding our products. Good day, Camille Petit-Fernand
A
Rating: 5 out of 5
Really well made labels and great level of customization. Very nice delivery packaging as well. I had a little hiccup with the delivery and the Service Department helped me solve it quickly.
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M
Rating: 5 out of 5
Simple, beautiful, functional labels. won't come off (currently 2 weeks of use on clothes and shoes).
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N
Rating: 2 out of 5
The order took a long time to arrive
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Response from Petit-Fernand
Good morning, We sincerely regret that the post office did not deliver within the indicated time. However, we hope that everything is to your liking as far as our products are concerned. Good day, Camille Petit-Fernand
S
Rating: 1 out of 5
Too bad about the delivery,the deadline was September 23,as of today 27September still can not see anything, other than 48h disappointed not by the product I know very well, I think I will not buy again
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Response from Petit-Fernand
Good morning Sabrina, we are very sorry for this anomaly. I can not trace your order, I ask you to contact us by phone so we can find a solution as soon as possible. Good day, Chiara Petit-Fernand
V
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Good afternoon, We are sorry for this delivery anomaly. We have just contacted you to help you as soon as possible. Good day, Camille Petit-Fernand
E
Rating: 5 out of 5
The labels last for years, I have been using them for 4 years and they are still on my clothes. Also the customer service is top notch, they always respond quickly, only once I have had a problem, with the post office, and they solved it very quickly.
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C
Rating: 5 out of 5
The products are delicious, great value for money, intuitive site and efficient shipping
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S
Rating: 5 out of 5
Very beautiful and versatile. I had already purchased them for my 1st child and replicated the purchase for the baby girl. The thermoadhesive labels are super durable and have never come off despite lots of washing (on the sheets I've had there for 4 years), but even the adhesive ones for clothes and objects have never come off and the various sizes made them easy to use.
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F
Rating: 1 out of 5
I received my order but out of the 40 labels ordered only 20 are usable the other 20 are not detachable they are printed on paper but impossible to recover in order to place them on clothing it is as if the printing in label format did not work my son starts the nursery Monday and I miss 20 labels to mark all his things. I'm disappointed by this inconvenience. I paid for 40 labels and in the end I only have 20 usable labels Cordially, Félicie
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Response from Petit-Fernand
Hello, thank you for your feedback. It is not normal for such a production defect to affect your order. I've just e-mailed you to discuss the solutions I can offer! Have a nice day? Luce C-MonEtiquette
P
Rating: 2 out of 5
The order took a long time to arrive
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Response from Petit-Fernand
Hi Patricia, thank you for sharing your opinion. We have sent you an email to talk to you. Regards, Sandra de Petit-Fernand
L
Rating: 1 out of 5
I was waiting for my order for more than 15 working days I was told that it arrived on the 16th that I should check my mail and there was never any mail and this is the day I did not show up and I have to pay for something that never arrives.
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Response from Petit-Fernand
Good morning, we apologize for this postal anomaly. If it is still not solved, could you contact us by phone to help you ? Good morning, Sandra de Petit-Fernand
C
Rating: 5 out of 5
My experience was very good, because they responded promptly and solved the problem of the loss of my order, and reshipped it to me quickly.
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E
Rating: 5 out of 5
Everything as expected!!!
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A
Rating: 5 out of 5
We really liked the labels. We tried them with my older daughter and now we have bought them again with the little one.
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E
Rating: 5 out of 5
Customer service was very responsive and attentive, the product is excellent.
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Response from Petit-Fernand
Thank you so much for taking the time to write to us, we're delighted to have been able to help you! Have a nice day? Luce C-MonEtiquette
B
Rating: 5 out of 5
Highly recommended
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Response from Petit-Fernand
Thank you for your order and your great review! Have a nice day, ? Elise, EsIstMeins
L
Rating: 1 out of 5
The first order did not arrive, they gave me the solution to send it again. But it did not arrive. And it's been 10 days now, I think it should have arrived.
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Response from Petit-Fernand
Hi Laura, we sent you 2 times the order because the first time it did not arrive. The second one is about to arrive. We have sent you an email to give you the estimated dates. Have a nice day, Sandra de Petit-Fernand
C
Rating: 5 out of 5
I am very happy with the service and the stickers have given me very good results, they are very durable as well as very beautiful. I have already bought several times and I will definitely repeat.
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C
Rating: 5 out of 5
All wonderful! super gráfica very beautiful color labels with wide ggammadi choice. On time delivery. 5 stars I will often use this site x personalize items , clothes etc of my little girls.
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P
Rating: 5 out of 5
Every year I order ... even in case of problem always hyper responsive Thank you very much.
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N
Rating: 5 out of 5
Top-notch service! Following a problem with bpost, the service reacted immediately! Thank you so much! The labels are perfect
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Response from Petit-Fernand
Hi Nadège, we're delighted to have helped you! We're delighted you like our labels! Have a nice day? Luce C-MonEtiquette
D
Rating: 5 out of 5
So, my first order I think was lost. But, after the delivery time, I communicated the situation to customer service and they solved it quickly. I have already received the labels and I am very happy. Thank you very much for your attention. Thank you very much ? Best regards!
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F
Rating: 5 out of 5
Top, durable labels...very beautiful various illustrations...fast delivery on time. Very good quality!
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E
Rating: 5 out of 5
Good quality at a good price, and very easy to do through the website!
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L
Rating: 1 out of 5
The amount of expedited shipping is not indicated. 15euro labels and 9euro shipping ... Absurd ...
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Response from Petit-Fernand
Good morning Luana. We are sorry that you unintentionally paid for expedited shipping, however it seems very strange to us. At the time of purchase, in section 2, dedicated to payment, you can browse and select your preferred delivery method. One of our operators will contact you to find a solution together. Good day, Chiara Petit-Fernand
A
Rating: 2 out of 5
The first order never arrived, but they were able to fix it. Luckily the labels are very cute ?
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Response from Petit-Fernand
Hello Alexandra, thank you for your feedback. We assure you that we will improve our postal service. We hope you liked the labels you ordered and that you find them practical. Good day, Sandra de Petit-Fernand
M
Rating: 5 out of 5
I liked the labels very much, an excellent product, the only bad thing is that the shipping company took a long time to deliver the product.
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Response from Petit-Fernand
Hi Marcela, I just sent you an email to apologize for the delay. We hope everything else is to your liking. Regards, Sandra de Petit-Fernand
L
Rating: 5 out of 5
Very satisfied and the children very happy. There are attached super cute colorful stickers
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V
Rating: 5 out of 5
The self-adhesive labels are top quality. Thank you so much!
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S
Rating: 5 out of 5
As ordered, fast delivery
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S
Rating: 5 out of 5
Fast shipping & beautiful stickers
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Response from Petit-Fernand
Thank you very much for your purchase and your review! Have a nice day, ? Elise, EsIstMeins
C
Rating: 5 out of 5
Very fast very good quality product
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C
Rating: 1 out of 5
I didn't get my order
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Response from Petit-Fernand
Good morning Claudia, We are sorry that you did not receive your order, however we promptly found a solution to this anomaly and you have been refunded. Good day, Chiara Petit-Fernand
L
Rating: 1 out of 5
I still have not recieved my order.
Response from Petit-Fernand
Hello Louise, we are sorry to hear that issues with the postal services meant you never received your order! We have now refunded your order, as per your asking. Jessica, Petit-Fernand