Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 53 232 published reviews

Summary of reviews

The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.

Reviews 1, 2 and 5 stars

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Jessica
Rating: 5 out of 5
Fast delivery, wide choice of labels, easy to apply.
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Sara
Rating: 5 out of 5
i love thermoadhesive clothing labels. they are really super wash resistant. this is already the second time i have ordered them
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Alice D.
Rating: 5 out of 5
Intuitive site, very cute designs, fast delivery, very durable labels! Everything Perfect!
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Fanny-Laure O.
Rating: 5 out of 5
For the second year, I ordered iron-on labels for clothes, shoes and objects. A little novelty for us, a gourd: the rendering is perfect and has had a small effect on the main person concerned! In 2/3 days, the plastic cap broke. Not great... However, the after-sales service was very responsive and sent us a new cap. Thanks ??
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Sophie M.
Rating: 5 out of 5
Customer service is top notch. I had a delivery problem with Chronopost. My labels were never received. At the same time, customer service was super responsive and sent me some back quickly. The labels are of good quality and very pretty. Many thanks to the whole team
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Caty Sousa
Rating: 5 out of 5
I really liked the presentation, the labels are really pretty and the instructions are very clear. The labels come in the form of a booklet, which means they don't get scattered around. I'd recommend it!
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DIANA
Rating: 5 out of 5
Good product and ease of contact in case of need
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Enrique Pérez Pérez
Rating: 1 out of 5
I am still waiting for the product, when I was initially told that I would have it in 72 hours and then I was told 3 to 10 working days. I am still waiting after more than three weeks of ordering. It's a shame, hopefully it will arrive by Christmas, and I wanted it for the start of our children's school. Last year the same thing happened and we fell again trusting you.
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Response from Petit-Fernand
Good morning, We are sorry that express delivery is not possible on the islands. However, your order should have arrived by now. We have just contacted you by email to help you with this situation. Hello, Camille Petit-Fernand
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Prune Moubamba matsiendi
Rating: 5 out of 5
Always satisfied, the site is always efficient, deliveries on time, I recommend it.
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Ana
Rating: 5 out of 5
Simple, fast and good quality
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Response from Petit-Fernand
Thank you for shopping with us and for your nice review. Have a nice day, ? Elise, EsIstMeins
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Christine Zdyb
Rating: 5 out of 5
Tested during a commercial offer, I was able to offer these products to my grandchildren! Received on time, great order tracking and after-sales service, and the quality is top-notch. I recommend !!!!!
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Lucie Wadoux
Rating: 5 out of 5
Superb clothing labels. Very practical and customizable! Perfect for sticking on care labels. Resist washing and drying very well I recommend
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Silvia B.
Rating: 5 out of 5
I have been buying Petit Fernand custom products (adhesive labels for items, for fabrics, lunch boxes) for years and I am always very satisfied. In my last order, I had a problem with receiving the labels but customer service was immediately helpful in resolving the problem. Really highly recommended!
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Janice Modestin
Rating: 1 out of 5
I still haven't received my parcel, dated August 30, 2023, even though it's now September 16, so I can't comment favorably on my experience !!!!
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Response from Petit-Fernand
Hello, I'm sorry you didn't receive your order. I've just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Deborah Levy
Rating: 5 out of 5
The tags are top notch! Delivery a bit long for me but I think it's because I took a wooden badge but otherwise top notch.
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cliente
Rating: 5 out of 5
Good service, fast and good quality products on arrival!
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Audrey Taranto
Rating: 1 out of 5
Sending of the parcel not received whereas two days before I received that of my daughter I telephoned one was to send to me the parcel under 48 hour 1 week after tourjour no parcel for my fis
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Response from Petit-Fernand
Hello, I'm sorry your order hasn't arrived yet. I see that your order has been returned by the post office due to incorrect addressing. I've just sent you an e-mail to help you understand the situation! Have a nice day? Luce C-MonEtiquette
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Ananta PONEAU
Rating: 5 out of 5
We bought 2 stoppers for the personalized water bottles, because the one we had broke after a water bottle fall (while cycling). The bottles are great, pretty and of good quality. The only "snag" is the cap, which is very difficult to open and close (the clip on the top) AND, also, once open (cap up), it's also very hard to turn the "neck" to the open position so that the water can dry out. In any case, a child can't do it on his own before 4-5 years old, I'd say (my 6-year-old son, who's starting first grade, just got there this year). It's a real pity, because the purpose of a water bottle is to enable the child to drink independently (and this is true from kindergarten onwards, especially for after-school activities, day-care, school outings, picnics and so on). After that, the advantage is that when the gourd is properly closed, it's really watertight, but then, for that to happen, the child has to be able to close it again, which isn't the case :-( Perhaps you could find a simpler, watertight system for our little ones' hands?
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ALESSANDRA
Rating: 5 out of 5
I have been ordering through you for years..simple site,ordering is easy and delivery time as described. Precise and correct. Congratulations
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Frederique
Rating: 5 out of 5
Easy, fun, fast and at the right price!
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saranako kéren
Rating: 5 out of 5
I've been using your labels since 2017 and I'm still delighted.
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Carole
Rating: 5 out of 5
The labels were delivered very quickly, and receiving them all in a small booklet is very practical. We've already used them for school, and even the ones for shoes hold up really well. Very good buy
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Melani Albar
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Good morning, The second shipment we have sent you should arrive this week. Do not hesitate to contact us by email for any further information. Hello, Camille Petit-Fernand
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linda saint-jean
Rating: 5 out of 5
The company took care of Chronopost's delay, refunding me the full amount of my order, which I no longer needed because it was too late. For this I can say that I am very satisfied.
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Nadia
Rating: 5 out of 5
Fast and efficient
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CELINE RELLIER
Rating: 5 out of 5
Ordered shoe tags and a wooden bag tag for my daughter's first day of kindergarten. Top! A ring would be desirable with the wooden label so that it's less difficult to remove by the child or someone malicious. Otherwise top quality! I'm delighted!
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Valentina B.
Rating: 5 out of 5
I've been using the labels for two years already, and in addition to looking great, they are also durable!
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Arrone
Rating: 5 out of 5
I've been ordering for 5 years; beautiful labels that last over time, bag labels that are just great, my son chose a fox and a dinosaur for his two school bags. When we received our order, he screamed because he was so happy to see the fox and the dinosaur with his name on it. Thank you for your professionalism.
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RENEL Florie-Anne
Rating: 2 out of 5
The labels are pretty, but quality-wise, they come off in the first wash, even though I did everything right. Disappointed?
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with our labels. I've just sent you an e-mail to help you! Have a nice day? Luce C-MonEtiquette
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Adeline Lefebvre
Rating: 5 out of 5
These labels look great
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nadège Bellot
Rating: 5 out of 5
Jadore too cute received quickly perfect
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Sabrina J.
Rating: 5 out of 5
All good as always
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Response from Petit-Fernand
Thank you very much for shopping with us and for your great review. Have a nice day, ? Elise, EsIstMeins
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Warda Boulkherif
Rating: 5 out of 5
You've answered my question directly.
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Rosa Rosario
Rating: 5 out of 5
This is the second time I have ordered and I am very satisfied, thank you again.
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Mme Mathilde Salomond
Rating: 5 out of 5
Excellent, long-lasting products that are fun for children to play with.
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Julie
Rating: 5 out of 5
I order these self-adhesive labels every year for my son, and find them very practical for both clothes and objects. I find they last quite a long time, and only in very rare cases do the labels come off the clothes.
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Maman ( Paris)
Rating: 1 out of 5
Despite several messages sent to find out when I would receive my order. It arrived two weeks later or more. Then when I realized that I was mistaken on a number, it told me that my order was sent but I received it on a week after ??. Disappointed because my previous orders went very well.
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Response from Petit-Fernand
Hello, I'm sorry that your experience with us was not satisfactory. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Elita H.
Rating: 1 out of 5
2 orders. Both never arrived. The refund was made quickly. We will certainly not order there again. Very disappointing.
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Response from Petit-Fernand
Hello, we are very sorry that you did not receive your first order. We had already refunded it to you. Your second order was shipped on September 6, and the latest date of receipt is September 18, as announced in our emails this morning. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for any delays in delivery by the postal service. However, we hope that you will receive your order soon. Have a nice day, ? Your EsIstMeins Team
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julie guérineau
Rating: 5 out of 5
The labels are very pretty, exactly as they looked when I ordered them. They seem to stand up to washing (already 2 washes at 40°C and they haven't budged). We'll have to see how long they last.
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Marcella
Rating: 5 out of 5
Gorgeous labels and kind and present customer service. Too bad about the long delivery time, but not their fault.
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