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L
Rating: 5 out of 5
Very beautiful product
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 979 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 3, 4 and 5 stars
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Rating: 1 out of 5
Sorry, but all the name labels came off when I put the clothes in the washing machine. (30 degree) Some also came off during ironing, even though I didn’t apply heat directly to the sticker — only from the back side. I’ve ordered different labels from another place now. This has been disappointing for me.
Response from Petit-Fernand
Hello,
Thank you for your feedback, and we’re really sorry to hear about the issues you’ve experienced with the labels. We always strive to provide high-quality products, and it’s disappointing to learn that your labels did not meet your expectations.
Please be assured that our iron-on labels are designed to withstand washing at 30 degrees and ironing from the back. It sounds like there may have been a problem with this batch, and we’d like to make it right for you.
Could you please send us some photos of the labels and how they came off? We’ll be happy to offer a replacement or a refund based on what we find.
Thank you for giving us the chance to resolve this, and we look forward to your reply.
Best regards,
Giulia Petit-Fernand
Thank you for your feedback, and we’re really sorry to hear about the issues you’ve experienced with the labels. We always strive to provide high-quality products, and it’s disappointing to learn that your labels did not meet your expectations.
Please be assured that our iron-on labels are designed to withstand washing at 30 degrees and ironing from the back. It sounds like there may have been a problem with this batch, and we’d like to make it right for you.
Could you please send us some photos of the labels and how they came off? We’ll be happy to offer a replacement or a refund based on what we find.
Thank you for giving us the chance to resolve this, and we look forward to your reply.
Best regards,
Giulia Petit-Fernand
S
Rating: 5 out of 5
Great!! I recommend :-)
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S
Rating: 5 out of 5
Top !
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A
Rating: 5 out of 5
Great! Nothing to complain about.
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C
Rating: 5 out of 5
I always order my labels, and I am never disappointed, I had a small issue once, but the customer service, which is very responsive, resolved my problem very quickly. You can order with your eyes closed....
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C
Rating: 5 out of 5
Beautiful, practical and very clear
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E
Rating: 5 out of 5
Perfect thank you
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A
Rating: 5 out of 5
Very good quality, fast shipping! Thank you
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V
Rating: 5 out of 5
For my daughters only little fernand
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P
Rating: 5 out of 5
Great products
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J
Rating: 5 out of 5
Excellent quality
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M
Rating: 5 out of 5
Great customer service
B
Rating: 5 out of 5
Ok
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C
Rating: 5 out of 5
Order received very quickly. Never disappointed, beautiful labels, durable.
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J
Rating: 5 out of 5
Absolutely love the labels from petit Ferdinand, never been disappointed. I have been ordering from them since 2018 when my eldest started school. Highly recommend
Response from Petit-Fernand
Dear Jo,
Thank you so much for your wonderful review! We are thrilled to hear that you have been enjoying our labels since 2018 and that they have met your expectations. Your recommendation means a lot to us, and we look forward to continuing to serve you and your family in the future.
Best regards,
Giulia Petit-Fernand Team
Thank you so much for your wonderful review! We are thrilled to hear that you have been enjoying our labels since 2018 and that they have met your expectations. Your recommendation means a lot to us, and we look forward to continuing to serve you and your family in the future.
Best regards,
Giulia Petit-Fernand Team
J
Rating: 5 out of 5
Everything went well
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J
Rating: 5 out of 5
Always good service and when they made a mistake, rectified immediately. First class service all the time.
V
Rating: 5 out of 5
Fantastic
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C
Rating: 5 out of 5
Fast shipping and always satisfied with the result
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C
Rating: 5 out of 5
Good experience! Practical..pretty...hold up well over time...
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S
Rating: 5 out of 5
I made a mistake instead of taking the iron-on labels I ordered the adhesive ones but it works well too. Easy to stick. Fast shipping. I recommend
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N
Rating: 5 out of 5
Great quality and fast delivery, have used this company for name tag stickers many times and they are always brilliant.
H
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Beautiful labels, nothing to say, top-notch, thank you
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G
Rating: 5 out of 5
Perfect, nothing to complain about.
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H
Rating: 5 out of 5
Lovely clothes stickers, nicely packaged, gorgeous design and have stayed on securely after being washed. Thank you!
M
Rating: 5 out of 5
Super quality and fast delivery!
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Response from Petit-Fernand
Good day, Monika,
thank you for your kind words – it motivates us to continue giving our best.
Have a nice day,
Customer Service EsIstMeins
thank you for your kind words – it motivates us to continue giving our best.
Have a nice day,
Customer Service EsIstMeins
S
Rating: 5 out of 5
Wrong order initially received however this was resolved in no time thanks to the team’s responsiveness and quality customer service.
Response from Petit-Fernand
Dear Safia,
Thank you for your positive feedback! We are delighted to hear that our team was able to resolve the issue promptly and that you were satisfied with our customer service. Your experience is very important to us, and we appreciate your understanding.
Best regards,
Giulia Petit-Fernand Team
Thank you for your positive feedback! We are delighted to hear that our team was able to resolve the issue promptly and that you were satisfied with our customer service. Your experience is very important to us, and we appreciate your understanding.
Best regards,
Giulia Petit-Fernand Team
D
Rating: 5 out of 5
Top
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M
Rating: 5 out of 5
Excellent experience! I will recommend it as soon as necessary without any worries. After a mistake on my part in the writing (uppercase not applied to the first name), they corrected it and sent the correct notebook properly written and in a very quick timeframe.
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M
Rating: 5 out of 5
Top
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A
Rating: 5 out of 5
Fast shipping, quality product, conforms to the visual of the site
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C
Rating: 5 out of 5
Really great stickers
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Response from Petit-Fernand
Good day, Cindy,
It is nice to hear that you are completely satisfied with our service. Thank you very much for your review!
Have a nice day,
Customer Service EsIstMeins
It is nice to hear that you are completely satisfied with our service. Thank you very much for your review!
Have a nice day,
Customer Service EsIstMeins
R
Rating: 1 out of 5
Unfortunately half of the ones I applied have come off in the wash
Response from Petit-Fernand
Hello Rachel,
Thank you for your feedback. We’re sorry to hear that some of the stickers did not hold up as expected. Please reach out to our customer service, and we would be happy to assist you.
Best regards,
Giulia Petit-Fernand Team
Thank you for your feedback. We’re sorry to hear that some of the stickers did not hold up as expected. Please reach out to our customer service, and we would be happy to assist you.
Best regards,
Giulia Petit-Fernand Team
C
Rating: 4 out of 5
Order received as expected. The labels are very practical.
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S
Rating: 5 out of 5
Love itttttt the best
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S
Rating: 5 out of 5
Super satisfied
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Response from Petit-Fernand
Good day, Silke,
Thank you very much for your great review!
Have a nice day,
Customer service EsIstMeins
Thank you very much for your great review!
Have a nice day,
Customer service EsIstMeins
E
Rating: 5 out of 5
Quick order, Satisfied with the personalized stamp, it's quick and convenient for marking a ton of clothing.
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J
Rating: 5 out of 5
It is a great order, I just love the stickers and the pencil case is just super.
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Response from Petit-Fernand
Good day, Jasmin,
thank you very much for your positive feedback – such responses are very valuable to me.
Have a nice day,
Customer Service EsIstMeins
thank you very much for your positive feedback – such responses are very valuable to me.
Have a nice day,
Customer Service EsIstMeins