The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.
Not received the package and had to make the refund
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Response from Petit-Fernand
Good morning Serena, we too are sorry that you did not receive your package, unfortunately we cannot intervene on the postal services. In fact, to remedy this anomaly we have proposed several solutions, including a full refund of your order. Good day, Chiara Petit-Fernand
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Stéphanie Völz
Rating: 1 out of 5
I paid 9.90 for express delivery of 50 (delivery within 48 hours) only to receive my order 2 weeks later. Disgraceful!
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Response from Petit-Fernand
Hello, I'm sorry your order has been delayed by Chronopost. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Manuela A.
Rating: 5 out of 5
Practical and really cute labels, on time delivery. I will continue to buy them
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Anna
Rating: 5 out of 5
fast, efficient, neat
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Francis
Rating: 4 out of 5
All good but the order arrived a week late
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Lauracc
Rating: 5 out of 5
Very good quality product, with an unbeatable presentation, they give you a kind of booklet with the labels and instructions so that they are all together and do not get lost, and the customer service is wonderful. Without a doubt I will repeat every year.
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Elena D.
Rating: 5 out of 5
I have been ordering labels through them for a long time and the experience is always very positive.good presentation and the stickers as a gift with the order,a detail!!!My daughter is delighted too!!!!
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cliente
Rating: 4 out of 5
Everything is perfect, they just take a long time to arrive. It is the only downside. If you want to have them, order them in time.
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Julie Masset
Rating: 4 out of 5
The labels are great, but I'm disappointed with the iron-on labels, which don't stick at all.
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Michela
Rating: 5 out of 5
Fantastic labels, they never come off after many, many years they are still there! Serious company and helpful in solving problems.
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Sara G.
Rating: 5 out of 5
Great service and fast.
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Isabel G
Rating: 4 out of 5
Good quality products. Nice designs and good adhesion to fabrics, slippers and objects. I repeat every year.
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Carmen Olaso
Rating: 5 out of 5
They are of good quality and very nice
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Clara GUYOT
Rating: 4 out of 5
I find the labels qualitative, but when you take the kindergarten pack it's quite fair in terms of material labels and also in primary school. Especially the thin labels. Otherwise, for primary school too, it's perfect. Very happy with my order. Thank you very much. Just when the postage is free, the wait for the package is very long, more than a week. Otherwise, the background colors and fonts are clear and colorful, which is good.
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Francesca
Rating: 5 out of 5
Very good product, beautiful and easy to use. The clothing labels, both thermo-adhesive and with glue, have neither come off nor ruined, even with the passage in the dryer.
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Valentina D.
Rating: 5 out of 5
Beautiful labels I was very satisfied I will definitely buy again
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Maria A.
Rating: 5 out of 5
Fantastic things
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Manon Gervaiseau
Rating: 5 out of 5
Fast delivery and perfect labels
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Valentina Z.
Rating: 4 out of 5
The thermoadhesive labels that were sent to me were faded and poorly printed, with poorly defined outlines and blurry designs. I wrote two emails to customer service and they replied with an automated message that did not respond to my problem, then they did not respond again. I also tried to contact them through the IG page, same result. I am very disappointed. I will not buy again.
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Response from Petit-Fernand
Good morning Valentina, we are so sorry for this anomaly. We hope that the new order we sent back to you will meet your expectations. The opinion of our customers is very important to us.
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Simona M.
Rating: 5 out of 5
All perfect the third time I take them after 3 years the labels are still attached well after I put them in the washer and dryer
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Pamela
Rating: 5 out of 5
Great products
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Angie
Rating: 5 out of 5
Serious company, fast shipping time, labels made well and durable. I recommend the product.
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Annaline Ramananarivo
Rating: 5 out of 5
Great product ? the self-adhesive labels hold very well and so do the iron-on ones. Very satisfied and my girls are very happy?
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Response from Petit-Fernand
Thank you very much for this great comment! We are delighted that you like our products! Have a nice day? Luce C-MonEtiquette
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Audrey Vallet
Rating: 5 out of 5
It's easy to order a replacement cap for my son's water bottle.
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ISABELLE RECHAL
Rating: 5 out of 5
Fast delivery, labels that my son likes on his materials.
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Invité
Rating: 4 out of 5
Took longer to be delivered that expected.
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Silvia Di Primo
Rating: 5 out of 5
to recommend. Serious, fast,...
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RP
Rating: 5 out of 5
Excellent quality
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Almu
Rating: 1 out of 5
The order arrived very late, so much so that I had to order other labels online for my children's back to school because they did not arrive on time. I had ordered other years but this year the shipping was terrible. I had to spend double money.
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Response from Petit-Fernand
Good morning, We are sorry you had to wait so long to receive your order. We hope that everything is still to your liking. Good morning, Camille Petit-Fernand
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Nani Lacau
Rating: 5 out of 5
I made an order and unfortunately it never arrived.... after I made my complaint to customer service, 24 hours later I was offered to return my order or refund me. I chose the 1st solution and 5 days later I received my parcel. Thank you for your responsiveness, your professionalism and the quality of the labels. Thank you very much.
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FEDERICA M.
Rating: 4 out of 5
Labels resistant to many washes, with well-defined designs and lettering.
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Loyane Gonçalves Lopes
Rating: 5 out of 5
Firstly, I hadn't received the e produtos and complained. The customer service team immediately came to ask me what had happened and suggested a solution. In the end, I did receive my order and I'm particularly pleased with the way the problem was handled. It would be nice if the website had a field to inform users when we haven't received the product so that we don't have to come and give a review in public as a first alternative.
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Antonia
Rating: 5 out of 5
Perfect order
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Shirin R.
Rating: 5 out of 5
I ordered magnets and small pictures! Of course the delivery took a while but it was worth it! The pictures are all beautiful & the quality is great too! ?? I will definitely order again!
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Response from Petit-Fernand
Hello, Thank you very much for your order and your great review. We are delighted that you like our products. See you soon for another order!?? Have a nice day, Elise, EsIstMeins
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Virginie Reynouard
Rating: 1 out of 5
I'm still waiting for my labels which were sent 2 weeks ago and which I really need for my dad in Ehpad.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Sylvie Scandolo
Rating: 5 out of 5
Fast delivery, products correspond to my order, democratic price, the colors and images are playful.
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Anastasia Depré
Rating: 5 out of 5
Fast delivery, lots of choice in labels, very easy to use.
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Silvia C.
Rating: 5 out of 5
Excellent product
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Viaud
Rating: 4 out of 5
I'm very happy with the products. It's a pity that the wooden binder labels don't have more gender-neutral designs.
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SYL
Rating: 3 out of 5
In fact, my labels were sent to someone else! Fortunately, the person who received them had the good sense to send me an SMS to let me know (my number was written on the labels!) and was kind enough to send them to me by post. All's well that ends well, but I don't know what happened on your side to make my order end up with someone else...
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Response from Petit-Fernand
Hello, I'm sorry that your order was subject to such a human error. Indeed, enveloping is done by humans and it is possible for an error to occur. We're delighted that you were able to get your order! We remain available to help you. Have a nice day? Luce C-MonEtiquette
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