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B
Rating: 5 out of 5
Good fit and fast delivery
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 53 276 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.
Reviews 1, 3, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
Ordered some labels at the end of August for the start of school, the delivery was marked as delivered but I did not receive. I messaged the Facebook page and was dealt with quickly and given the option of a refund or for them to be sent again, I chose for them to be sent again and they have just arrived. Even though there was a delay the communication was excellent and I received them in the end. Thank you!
Response from Petit-Fernand
Thank you Melissa for taking the time to write this lovely review ?? There were indeed few delays with deliveries this summer, and we tried to offer a solution to every customers when they were affected by such delays. We are glad to hear the second shipment safely reached you and hope you enjoy your labels! Jessica, Petit-Fernand
A
Rating: 5 out of 5
I'm really pleased with my order and customer service! The postal service did not deliver my parcel and sent it back. The customer service person immediately responded to my request and sent my parcel back to me. The labels are of very good quality, as is the gourd, which my son immediately adopted. Thanks again for everything.
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K
Rating: 3 out of 5
Express shipping is not adhered to Customer service does not respond to the e-mail The products are nice and hold up so far But the rest well customer friendly looks different
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Response from Petit-Fernand
Hello, thank you for your message. We are sorry that you received your order late, but unfortunately we have no control over the postal service and therefore cannot be held responsible for delays in delivery by Chronopost. ?? We have refunded the shipping costs. However, we are pleased that you like our articles! Have a nice day, The EsIstMeins team
D
Rating: 5 out of 5
I've been using the labels for my daughter for a few years now, since kindergarten, and the product is really good! from the thermo-adhesive clothing labels, to the object labels, they have never come off, neither in the washing machine nor in the dishwasher. Great, I will continue to use them!
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G
Rating: 5 out of 5
The stickers are very beautiful, there is a lot of choice to personalize the labels which are not only beautiful but also very functional. They adhere well to fabrics and objects
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B
Rating: 3 out of 5
All good, although I don't like that they send it by regular mail. You are not sure if and when it will arrive.
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Response from Petit-Fernand
Good morning, Thank you for your message. Good morning, Camille Petit-Fernand
V
Rating: 5 out of 5
The labels are beautiful and of high quality. The parcel was received on time.
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C
Rating: 5 out of 5
very easy to use! it changes your life!
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M
Rating: 5 out of 5
Quick shipment (ahead of schedule). Excellent products both thermo-adhesive labels that resist perfectly to washing and do not spoil, and adhesive labels for shoes. Recommended products, I only buy from Petit-Fernand because I am assured of durable products.
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S
Rating: 5 out of 5
Fast delivery and quality products! Satisfied with my purchase as I am every year? I 100% recommend
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M
Rating: 4 out of 5
Good material
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M
Rating: 5 out of 5
Labels arrived on time, good product!
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M
Rating: 5 out of 5
I'm very happy with the labels, they're so beautiful, and they're quick and hold up well despite washing, rubbing and the dishwasher. I would recommend with my eyes closed
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B
Rating: 5 out of 5
Quick service, on time, great product.
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S
Rating: 5 out of 5
Great and super convenient labels for school, well thought out throughout
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S
Rating: 5 out of 5
My daughter loves to design the stickers herself. We are very pleased and my daughter is always so happy when they finally arrive in the post box so that she can finally label her pens etc.
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Response from Petit-Fernand
Thank you very much for your order and this great review, which is very valuable to us. We are delighted that you like our products. Have a nice day, ? Elise, EsIstMeins
N
Rating: 1 out of 5
The service is excellent but unfortunately I can't say the same about the delivery. I asked for delivery within 24 hours, so I paid the extra charge and received the labels 5 days later. Which is a pity because I didn't have any more to read...
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Response from Petit-Fernand
Hello, I'm sorry that this delay in delivery is affecting the usefulness of our labels. I have just sent you an e-mail to discuss the situation directly with you. We're here to help. Have a nice day? Luce C-MonEtiquette
C
Rating: 5 out of 5
excellent labels
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D
Rating: 5 out of 5
I really like the products on offer, especially the packs (nursery, kindergarten, etc.), which are super efficient and very practical! The quality is spot on! Express delivery took more than a day, but that's no big deal.
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R
Rating: 5 out of 5
quality product arrived in a short time
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N
Rating: 5 out of 5
Many design options. Sticks well. Fast shipping. Everything top.
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Response from Petit-Fernand
Thank you for your order and your great review. Perfect that you like the items! We look forward to your next purchase. Have a nice day, ? Elise, EsIstMeins
L
Rating: 5 out of 5
The product is very good, but it took a long time to be shipped.
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R
Rating: 5 out of 5
I love the stickers and the great service did not arrive in the first order and at no cost they sent it to me again super delighted I will return to place more orders
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Response from Petit-Fernand
Good morning, Thank you very much for your confidence. Good morning, Camille Petit-Fernand
A
Rating: 4 out of 5
The first experience was not satisfactory but they immediately contacted me and solved it quickly and very efficiently, I am very happy.
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M
Rating: 5 out of 5
Very fast shipping and excellent quality. The clothing stickers do not peel off and remain as in the first application. Better than other brands I have tried.
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V
Rating: 3 out of 5
I always order with you for my kids, this time I also ordered something for a friend - so the names in teh order were obviously different. But you put them all in one booklet, so for the present of my friend it looked a bit weird.
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Response from Petit-Fernand
Hello, thank you for your comment. We only produce separate booklets when value packs are ordered! You can however contact our customer service and ask for separate booklets right after ordering. We are here to help, Have a nice day ? Luce C-MonEtiquette
M
Rating: 3 out of 5
Product arrived on time. Well made and seems durable too! I recommend it
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Response from Petit-Fernand
Good morning Marta, We are glad you are satisfied with our products. We thank you for your trust and hope to see you again soon! :-) Alessio, Petit-Fernand
V
Rating: 5 out of 5
Nothing to say, always perfect
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C
Rating: 5 out of 5
Very happy with the order. The labels are very pretty. The snack box is perfect for little hands.
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Response from Petit-Fernand
Thank you very much for your message! We are delighted that you like our products! Have a nice day? Luce C-MonEtiquette
V
Rating: 5 out of 5
I now rely solely on petit fernand. Serious and reliable company with patterns and colors that no one else has!
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S
Rating: 4 out of 5
The labels are very pretty and easy to use. They wash very well. The only little problem that makes me lose a star is the delay in processing the order and delivery... whatever the size of the order, it takes at least a week to get it home. But I think the problem is with the post office, so there's not much you can do about it.
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S
Rating: 4 out of 5
I waited to do my review because my order, placed at the end of August, when the maximum time expired was not delivered to me, despite the order status giving it as such. I contacted customer service who responded within 48 hours (as indicated), they sent my order back to me again which arrived today (4 business days after shipment). Unfortunately, they arrived late for the start of school, but I still feel like giving a good review because the labels are beautiful, the customer service is really efficient, and because I found them to be reliable. I'm afraid the delivery issue is not up to them; in fact, they may have even lost out.
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E
Rating: 5 out of 5
Everything is correct, as ordered. Super quality
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Response from Petit-Fernand
Thank you very much for shopping with us and for your kind review, which is very important to us. Have a nice day, ? Elise, EsIstMeins
M
Rating: 1 out of 5
I placed an order for school supplies. I paid for express shipping so that it would arrive at my home within 24-48 working hours as indicated on the website. The order arrived in 5 days (counting Saturday and Sunday). So the delivery time is false. I sent emails but they don't even pay attention to you. The order arrived late and on top of that the block was wrinkled. I will not buy again or recommend it for anything.
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Response from Petit-Fernand
Good morning, We are sorry to hear that SEUR did not meet the deadline. We have just contacted you. Hello, Camille Petit-Fernand
C
Rating: 5 out of 5
Perfect! The labels are better than I expected.
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V
Rating: 1 out of 5
I paid for priority delivery because I had an urgency and instead the Delivery was made after exactly 7 days
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Response from Petit-Fernand
Dear Valentina, We are sorry for this delay on the part of the postal service. We have contacted you offering a business gesture to apologize. Good day Alessio, Petit-Fernand
C
Rating: 5 out of 5
Fast shipping and quality labels. We had a small problem with the cap on the bottles and the after-sales service was very responsive! Thank you
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L
Rating: 1 out of 5
I have not received my order yet.
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Response from Petit-Fernand
Good morning, The second shipment that we have made is on its way. It won't take long to arrive with Correos. Good morning, Camille Petit-Fernand
A
Rating: 5 out of 5
Durable labels ,perfect colors and pictures, 10 praise customer service . Congratulations you are a guarantee
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