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C
Rating: 5 out of 5
I'm delighted with my purchase, the personalized snack box is adorable. Delivery was a little long for my taste, but apart from that, I'd recommend it.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 53 276 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.
Reviews 1, 3, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Had an amazing experience with this company and the product is awesome
L
Rating: 1 out of 5
I paid 10 for express delivery in 48h, the parcel arrived in 96h... missed my daughter's first day of school.
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Response from Petit-Fernand
Hello Lila, Thank you for your message. We've contacted you by e-mail to offer you a solution for this delivery incident. Have a nice day, Ophélie C-MonEtiquette
B
Rating: 1 out of 5
I bought 2 bottles of very good quality but the snack box is much less so. The label with the design and name is simply glued on. It's supposed to be machine washable but the machine will probably permanently remove the design. Rather disappointed
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Response from Petit-Fernand
Hi Nadia, Our customizable snack boxes are microwave and dishwasher safe. However, we recommend cleaning the lid with a soft sponge for the stickers to stay on better. Have a nice day, Ophélie C-MonEtiquette
A
Rating: 5 out of 5
Excellent experience. Chosen for the second time. Fantastic graphics. Very fast delivery time. Everything perfect for my little one. I highly recommend it!!!
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C
Rating: 3 out of 5
I usually order my labels and this year the delivery times were longer than normal.
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Response from Petit-Fernand
Hello, We're sorry for the delay due to the busy postal service. However, we have contacted you by e-mail to discuss this incident with you. Have a nice day, Ophélie C-MonEtiquette
N
Rating: 3 out of 5
Hello I paid almost 9 euros for a 24h delivery. Ok there was the weekend between but it took more than 6 days to receive the order.
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Response from Petit-Fernand
Hello Nadine, Thank you for your feedback. We're very sorry about this incident and have taken the liberty of contacting you by e-mail in order to propose a compensatory solution. Have a nice day, Ophélie C-MonEtiquette
A
Rating: 4 out of 5
Hello, I have nothing to say about the labels! It's always great! My downside is the delivery Jopte for fast delivery (?9) but not really! Order placed on Sept. 1st and received on Sept. 6th.
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C
Rating: 3 out of 5
The products are great but the delivery time was too long.
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Response from Petit-Fernand
Hello Sophie, We are delighted to hear that you are happy with your order. However, we are very sorry about this delivery incident. We have contacted you by e-mail to suggest a solution. Very nice day, Ophélie
J
Rating: 5 out of 5
Super great, very easy to stick and my child loves it
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Response from Petit-Fernand
Thank you very much for your order and your great review! We are delighted that you like our products. Have a nice day, ? Elise, EsIstMeins
M
Rating: 3 out of 5
I am very satisfied with the products. The labels are beautiful and stick well. However, I am disappointed with the delivery. I paid an additional delivery fee (10) to be delivered in 24h and I received my order 4 days later...
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Response from Petit-Fernand
Hello Alexandre, We are sorry that Chronopost did not meet its delivery commitments. However, we have contacted you with a solution for this incident. Have a nice day, Ophélie C-MonEtiquette
M
Rating: 5 out of 5
Received quickly and is exactly what I asked for.
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C
Rating: 5 out of 5
Very good ??the labels are great ?? available and responsive.
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S
Rating: 5 out of 5
Fast delivery, fair price, I've ordered several times already and I'm very satisfied.
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S
Rating: 5 out of 5
Very good quality and fast shipping
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S
Rating: 5 out of 5
Hello I am very satisfied with my order, very good quality. On top of that, their customer service is top notch. I had a reservation because I hadn't received my product on time despite paying extra for a 24-hour delivery, but customer service was very responsive in resolving this problem. I recommend this site, go with your eyes closed. My son is so happy with his personalized labels and his moth to taste. Thank you
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Response from Petit-Fernand
Hello Stéphanie, We have contacted you by e-mail with a solution to this incident. We are sincerely sorry, and we hope that your little one's return to school went well. Have a nice day, Ophélie C-MonEtiquette
K
Rating: 5 out of 5
Communication is fantastic and the staff are really helpful. The stickers arrived in a little booklet which is super cute and practical. There are additional stickers for the children to play with which I thought was a nice touch. The actual stickers are the perfect size, not too big which means they fit on the clothing label nicely but not small enough to be missed. They attach to the clothing really well and are incredibly durable. Couldn't recommend enough.
C
Rating: 5 out of 5
There's nothing to complain about, I've been a customer for about 6 years and I've never been disappointed. I recommend them.
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M
Rating: 5 out of 5
I've been ordering from you for 2 years and I'm always happy with my order.
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N
Rating: 1 out of 5
Delivery time not respected
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Response from Petit-Fernand
Hello Nathalie, We are very sorry about this delivery incident. We have opened a Chronopost claim for this incident. We have also reimbursed your delivery costs. Have a nice day, Ophélie C-MonEtiquette
M
Rating: 1 out of 5
I paid 10 euros for fast shipping and didn't receive it on time. Customer service didn't even make a commercial gesture, very little communication. Very disappointing. I won't recommend them again.
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Response from Petit-Fernand
Hello Marie, A reply was sent to you 10 days ago. Unfortunately, without any feedback from you, we were unable to take any action. We've contacted you today by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
M
Rating: 5 out of 5
I had a problem with my order not being received and they proceeded to send me a new order at their expense this time received. Very satisfied
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C
Rating: 5 out of 5
product fully complies with my expectations, you can customize the color, writing and motifs, perfect!
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M
Rating: 1 out of 5
I only received one of the 2 orders placed on the same day with 2 different promo codes. I paid the shipping for the 2 orders. I am very disappointed.
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Response from Petit-Fernand
Hello Mathilde, We are very sorry about this delivery incident. We have contacted you by email to resend your missing order. Have a nice day, Ophélie C-MonEtiquette
G
Rating: 5 out of 5
Fast and very human customer service. I had a problem with the shipment and they gave me a solution super fast. Thank you!
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L
Rating: 5 out of 5
So happy with my purchase and although I had a wee issue with delivery it was dealt with swiftly and in a friendly and professional manner. Will definitely purchase again.
L
Rating: 5 out of 5
Top products, good quality, great choice and variety,
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H
Rating: 4 out of 5
Great experience!
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D
Rating: 1 out of 5
The self-adhesive labels do not stand up to washing at 30 degrees. I don't recommend them at all. Very disappointed.
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Response from Petit-Fernand
Hello, It's not normal for your labels to wash off. We've contacted you to find out what could have happened, and to provide you with a lasting solution. All the best, Ophélie C-MonEtiquette
I
Rating: 5 out of 5
Very easy to choose and they look very nice.
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S
Rating: 4 out of 5
I'm taking off one star because I paid for 48-hour delivery and didn't receive it until the 5th day.
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D
Rating: 5 out of 5
All good Very simple
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Response from Petit-Fernand
Thank you very much for your order and your review. We are delighted that you like our products. Have a nice day. ?? Elise, EsIstMeins
K
Rating: 4 out of 5
Great for identifying your child's belongings at school
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B
Rating: 5 out of 5
Beautiful labels.
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I
Rating: 5 out of 5
easy-to-use website, even on a cell phone, lots of colors and styles available. even if there was a slight delay, I was notified by e-mail (and finally the order arrived just 1 day late).
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K
Rating: 4 out of 5
Nice selection of stickers. I would order again. Shipping took a little longer ( 14 days )
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Response from Petit-Fernand
Thank you for your review. We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. ?? However, we are pleased that you like the labels. Have a nice day, ? The EsIstMeins team
E
Rating: 1 out of 5
I never received the package or received an explanation
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Response from Petit-Fernand
Hello Erica, A delivery notice was left in your letterbox on September 5. However, we have contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
H
Rating: 5 out of 5
Fast, quality service. Top product!
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M
Rating: 5 out of 5
They are very cute and of good quality.
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P
Rating: 5 out of 5
I would like to thank the children's clothing company for the special offer on the labels. Fast and careful delivery Easy to apply and washable. I also bought a water bottle and am very satisfied! My soon-to-be 3-year-old son immediately understood how to use it.
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