The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, I placed my order 3 weeks ago and it has never arrived.
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Response from Petit-Fernand
Good morning, We are sorry to hear that Correos has not delivered your order yet. We have just sent you an email to help you as soon as possible. Good morning, Camille Petit-Fernand
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Tamara
Rating: 1 out of 5
I have purchased several years and the stickers have always been great. This time I placed the order on September 2, and I still haven't received it, I haven't gotten a satisfactory response either, the 3-10 business day delivery deadline has been exceeded. And I have had to mark the school supplies differently because I still don't know anything about my order.
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Response from Petit-Fernand
Good morning, You can email us at [email protected] with your order number so that we can help you as soon as possible with this situation. Good morning, Camille Petit-Fernand
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silvia C.
Rating: 1 out of 5
I have been ordering twice now and even though I asked for the order tracked, the ORDER DOES NOT REACH ME........... Too bad because the labels are cute, but I see myself forced to stop ordering from this site!!!
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Response from Petit-Fernand
Dear Silvia, We are sorry to hear about this non-delivery. Please be advised that we have already made the refund you requested. We remain at your disposal and wish you a good start to the week. Alessio, Petit-Fernand
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FRANCOISE COINEAU
Rating: 3 out of 5
The labels are nice, but the invitation cards are very average. They are small, the cardboard is thin and the so-called envelopes are to be constructed and cannot be used for mailing. Very disappointing item?
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Response from Petit-Fernand
Hello, I'm sorry that you are not entirely satisfied with our products. Thank you for your comment, I'll pass it on to the relevant department! Have a nice day? Luce C-MonEtiquette
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ozouf caroline
Rating: 1 out of 5
We paid an additional fee to receive the package on time and we washed it later.
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Response from Petit-Fernand
Hello, I'm sorry that the delivery by Chronopot did not meet the deadlines announced. I can confirm that you have been reimbursed for the cost of this delivery and that a claim will be made! Have a nice day? Luce C-MonEtiquette
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Virginia Torres cifuentes
Rating: 1 out of 5
I did not receive the product
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Response from Petit-Fernand
Good morning, We sincerely regret this situation. I confirm that your order has been fully refunded. Good day, Camille Petit-Fernand
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Malu
Rating: 4 out of 5
Lots of choice of colors, patterns and shapes!
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Une maman très satisfaite
Rating: 1 out of 5
Ordered on September 3 and still not received on 18 !!!!!!
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Response from Petit-Fernand
Hello, I'm sorry that the delivery by Chronopot did not meet the deadlines announced. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Serena C.
Rating: 1 out of 5
I paid for expedited shipping but the package arrived late. The labels are worth less than their price
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Response from Petit-Fernand
Good morning Serena, we are sorry to hear that our labels did not meet your expectations. As communicated to you, we had already refunded your shipping costs as they did not conform to what the postal services indicated. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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juls
Rating: 1 out of 5
I never received the package or even a tracking number.
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Response from Petit-Fernand
Dear Julia, We are sorry to hear about this anomaly on the shipment. Our customer service has already offered you a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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customer
Rating: 1 out of 5
On the website the package with 50 labels shows delivered, but I never received it. Wrote 2 complaints and 1 email to customer service, never received a response.
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Response from Petit-Fernand
Good morning, we are spicenti to hear that you have not received your order. We respond to all emails in 48 if, you have not received a response I encourage you to contact us again at [email protected] or messenger to make sure the message was delivered. Our customer service will be ready to help you! Good day Alessio, Petit-Fernand
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Céline
Rating: 4 out of 5
Choice, quality labels. Delivery times a little longer than advertised, but still correct.
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Cristina
Rating: 1 out of 5
I had paid for the package to arrive within 18 hours, and I got it in Brussels 6 days later.
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Response from Petit-Fernand
Hello, I'm sorry that the delivery by Chronopot did not meet the deadlines announced. I can confirm that you have been reimbursed for the cost of this delivery and that a claim will be made! Have a nice day? Luce C-MonEtiquette
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Lola
Rating: 4 out of 5
Overall, the products are nice and practical, although the only downside is that the iron-on labels come off after washing at 40 degrees. Delivery time always a little longer than expected.
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Mathilde LAPAJON
Rating: 1 out of 5
I'm not satisfied because I paid a lot for express shipping and it took 6 days to receive them.
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Response from Petit-Fernand
Hello, I'm sorry that the delivery by Chronopot did not meet the deadlines announced. I can confirm that you have been reimbursed for the cost of this delivery and that a claim will be made! Have a nice day? Luce C-MonEtiquette
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Sara
Rating: 4 out of 5
Aesthetically beautiful and functional labels. Wide range of products and choice
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Homelover
Rating: 3 out of 5
Ordered on 29th Aug and still not received my order after nearly 3 weeks. Emailed them and no reply at all. Update: Since this post, I have received a reply from the seller. Stickers arrived at the end of September. The quality was good. It was sent from France hence the long wait.
Response from Petit-Fernand
Thank you for your review.We are so sorry your requests have been left unanswered so far; we are currently dealing with a high level of request so it is always best to reach us by phone. The phone number is indicated on the contact page, on our website. It would have been good to leave either your email address or order number on this review so we could contact you directly. Jessica, Petit-Fernand
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bounatouf hela
Rating: 1 out of 5
Unfortunately the labels came off in the first wash.
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Response from Petit-Fernand
Hello, I'm sorry you're having trouble with your labels, I've just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Mat
Rating: 3 out of 5
3 stars because the site is nice in itself, but I made a mistake on a letter for the label of the schoolbag, they did nothing to help me... So yes, the mistake wasn't theirs, but a little gesture would have been nice. ???????
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Response from Petit-Fernand
Hello, I'm sorry your order was placed in error. As we make personalized objects and labels, we cannot take them back or modify an order once it has been received! Thank you for your understanding, Luce C-MonEtiquette
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EliMo
Rating: 1 out of 5
I have not received my order and I have not received my refund.
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Response from Petit-Fernand
Good morning, I confirm that your refund was made on 07/09, it will be visible in your bank account within 7 working days. Hello, Camille Petit-Fernand
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ANA MARIA DOMINGUEZ GARROCHO
Rating: 1 out of 5
It is a scam, the orders do not arrive ...
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Response from Petit-Fernand
Good morning, We are sincerely sorry to hear that the post office did not deliver your order. We hope that you were able to place the express delivery order that we have offered to help you. Hello, Camille Petit-Fernand
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CLAUDIA BURCEA
Rating: 1 out of 5
Delivery ?? delayed by more than a week, delivery at 9 . Never returns from you, please refund my express delivery which was never respected!
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Response from Petit-Fernand
Hello, I'm sorry your order has been delayed by Chronopost. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Vanessa Cathérineau wasielews
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, I'm sorry your order has been delayed by Chronopost. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Maite Ferrandiz
Rating: 1 out of 5
All wrong from the beginning. I did not receive my order either of the two times it was ordered.... I say they didn't send it to me because the post office is not so useless. A M... everything. The company, the staff and the whole claim process. They set up contact channels and respond when they feel like it....
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Response from Petit-Fernand
Good morning, We are sorry to hear that none of the orders we have manufactured and shipped to you have arrived. This is not a usual situation on the part of Correos. I confirm that we have refunded your order. We try to help and answer our customers as best we can and as soon as possible. Good day, Camille Peit-Fernand
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Diarra christelle
Rating: 3 out of 5
I've been ordering from Cmonétiquette for several years, and this is the 1st time I've needed a fast delivery, paid for in addition to my delivery. It didn't arrive on time, worse, it took longer than a normal delivery, because I wasn't able to pick it up, and the next day, I paid more for nothing.I'm disappointed.
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Response from Petit-Fernand
Hello, I'm sorry your order has been delayed by Chronopost. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Inés Picado Molares
Rating: 1 out of 5
I placed the order three weeks ago and I am still waiting. I contacted customer service and still have no response. They do not deliver on time at all. I hope they will give me an answer as soon as possible or refund my money.
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Response from Petit-Fernand
Good morning, We are sorry to hear that you have not yet received your order. We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
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Stefany Montilla
Rating: 4 out of 5
The product is great. It is the second q I order something and I like the material this time it was because of the delivery date. It took a long time. And they only said 3 days. But well. Thanks
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Arminda Said Quintana
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Good morning, We are sorry to hear that you did not receive the order we sent you. I confirm that we have refunded your order in full. Hello, Camille Petit-Fernand
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Cm
Rating: 3 out of 5
The delivery time is a bit long and the price is a bit too high.
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Response from Petit-Fernand
Hello, We are sorry that you think the prices we charge are too high. We regularly make special offers on our website. You have the option of subscribing to the newsletter for this. We are also sorry that the delivery time was too long, but unfortunately we have no control over the postal service. We wish you a nice day. The EsIstMeins team
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Lucie BERTAUD
Rating: 4 out of 5
Superb labels, it remains to be seen how they will hold up over time...
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Enrique Pérez Pérez
Rating: 1 out of 5
I am still waiting for the product, when I was initially told that I would have it in 72 hours and then I was told 3 to 10 working days. I am still waiting after more than three weeks of ordering. It's a shame, hopefully it will arrive by Christmas, and I wanted it for the start of our children's school. Last year the same thing happened and we fell again trusting you.
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Response from Petit-Fernand
Good morning, We are sorry that express delivery is not possible on the islands. However, your order should have arrived by now. We have just contacted you by email to help you with this situation. Hello, Camille Petit-Fernand
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Janice Modestin
Rating: 1 out of 5
I still haven't received my parcel, dated August 30, 2023, even though it's now September 16, so I can't comment favorably on my experience !!!!
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Response from Petit-Fernand
Hello, I'm sorry you didn't receive your order. I've just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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laure
Rating: 3 out of 5
Very disappointed by the manufacturing time. It was noted 2 working days and the delivery took more than a week. However, I was very satisfied with the products.
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Response from Petit-Fernand
Hello, it's true that production and postal services have been slightly delayed since the start of the school year. Don't hesitate to contact us via our contact form if you need more information! We're here to help. Have a nice day? Luce C-MonEtiquette
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Audrey Taranto
Rating: 1 out of 5
Sending of the parcel not received whereas two days before I received that of my daughter I telephoned one was to send to me the parcel under 48 hour 1 week after tourjour no parcel for my fis
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Response from Petit-Fernand
Hello, I'm sorry your order hasn't arrived yet. I see that your order has been returned by the post office due to incorrect addressing. I've just sent you an e-mail to help you understand the situation! Have a nice day? Luce C-MonEtiquette
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VIVIANE
Rating: 4 out of 5
Delivery OK although a little long. On the other hand, there is no trace of my orders on my customer area.
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Invité
Rating: 3 out of 5
The water bottle I ordered lets the water out. My son's bag was completely wet on the first day of school? Update: They will send me a new water bottle. The customer service is very good, they quickly solved the problem.
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Response from Petit-Fernand
Hello, I'm sorry that your gourd has such a defect. I've just sent you an e-mail to help you! Have a nice day? Luce C-MonEtiquette
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Melani Albar
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Good morning, The second shipment we have sent you should arrive this week. Do not hesitate to contact us by email for any further information. Hello, Camille Petit-Fernand
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Loreal
Rating: 3 out of 5
I take labels every year, so I'm always happy with them, they hold up well. I'm just disappointed with the Christmas stickers because they're expensive for what they are. And I didn't choose the right color for the text on the website. It looked good but in real life you can't see the name very well, which is a shame. As for the quality, nothing to say.
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Response from Petit-Fernand
Hello, thank you for your comment, I'll pass it on to our production department right away. If you have any further questions, please contact us via our contact form! Have a nice day? Luce C-MonEtiquette
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Maman ( Paris)
Rating: 1 out of 5
Despite several messages sent to find out when I would receive my order. It arrived two weeks later or more. Then when I realized that I was mistaken on a number, it told me that my order was sent but I received it on a week after ??. Disappointed because my previous orders went very well.
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Response from Petit-Fernand
Hello, I'm sorry that your experience with us was not satisfactory. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Elita H.
Rating: 1 out of 5
2 orders. Both never arrived. The refund was made quickly. We will certainly not order there again. Very disappointing.
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Response from Petit-Fernand
Hello, we are very sorry that you did not receive your first order. We had already refunded it to you. Your second order was shipped on September 6, and the latest date of receipt is September 18, as announced in our emails this morning. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for any delays in delivery by the postal service. However, we hope that you will receive your order soon. Have a nice day, ? Your EsIstMeins Team
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