The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, we are sorry that your order has not arrived. We have contacted you today to offer you a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Mahnaz
Rating: 4 out of 5
Edit: team were in touch after I replied and resent the item. Order never arrived. I contacted the team and received a generic pre filled response. No further contact received or refund offered.
Response from Petit-Fernand
Hello Mahnaz, I am sorry to hear your order never arrived. Most contacts are regarding delivery times hence why we send out a generic reply. I invite you to contact us by phone so we can assist you further. Jessica, Petit-Fernand
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Ana
Rating: 1 out of 5
The stickers after two weeks did not arrive and I was refunded everything.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office did not deliver your order. I confirm that you have received a full refund. Hello, Camille Petit-Fernand
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Anna
Rating: 3 out of 5
The delivery took a while.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Angelo V.
Rating: 4 out of 5
Order not yet arrived, put back on delivery but still not arrived. Also the tracking number seems to have never been picked up UPDATE I have edited the review because order has arrived.
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Response from Petit-Fernand
Dear Angelo, We apologize for this delay, your order should be on its way. If you do not receive it by the date indicated please do not hesitate to contact us.. Good day Alessio, Petit-Fernand
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Inma
Rating: 1 out of 5
Order has not arrived
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly. Your order has been reshipped and will arrive as soon as possible. Good day, Camille Petit-Fernand
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Invité
Rating: 3 out of 5
Long processing times
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Response from Petit-Fernand
Hello, your order was produced within 48 hours, as announced on our website. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Invité
Rating: 1 out of 5
The stickers are far too big and don't really hold
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Response from Petit-Fernand
Hello, We are sorry that the labels did not meet your expectations. You had ordered stickers 1 line, but the mini stickers are better for the pens. We have already offered you a solution a week ago. ?? Have a nice day, Elise, EsIstMeins
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NF
Rating: 1 out of 5
Horrific. Paid for name labels that never arrived. Was told they'd been shipped but never received an email to this effect. Slow customer service response and have now stopped responding, despite having taken my money and not provided the goods. Avoid!
Response from Petit-Fernand
Hello, We are sorry to hear you found the whole experience "horrific"! I cannot see any name/email/order number which could help us contacting you directly regarding your order. I invite you to phone us so we can assist you as best as possible. Jessica, Petit-Fernand
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cliente
Rating: 1 out of 5
I have not yet been delivered the products ordered on August 17, 2023
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Response from Petit-Fernand
Dear Chiara, We are sorry to hear about this anomaly on the shipment. We have contacted you to make the necesary. Good day Alessio, Petit-Fernand
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Rebecca M.
Rating: 1 out of 5
Most came off on the first wash?!
Response from Petit-Fernand
Hello Rebecca, We are terribly sorry your labels came off on the first wash. This is not normal and do apologise for this bad batch. I have sent you an email to offer several solutions. Looking forward to your reply! Jessica, Petit-Fernand.
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Sebastian B.
Rating: 3 out of 5
Unfortunately, I don't like the iron-on labels. The selection that was made on the homepage was not implemented as selected, so I now have labels that I didn't want. But maybe I made a mistake when I entered them. Apart from that, I found the delivery time of over two weeks too long for the price, so the product arrived later than required. The labels only fulfill their purpose to a limited extent when ironed on. However, customer service proved to be very friendly and accommodating and a solution was offered.
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Response from Petit-Fernand
Hello, we are sorry that the labels did not meet your expectations. We already contacted you on August 21 to get more information about these labels, but unfortunately we did not receive a reply. We have contacted you again today to try and help you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins.
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Frida
Rating: 4 out of 5
Very nice products with top quality. I have already ordered various stickers, lunch boxes and drinking bottles and have always been very satisfied. The stickers are delivered in "booklet form" which I think is great because nothing flies around and everything is together. One star deduction because the motifs are not sufficient. With some stickers, some motifs are simply too small or the positions don't quite fit. It would be nice if you could decide the distance between the motifs and the text yourself.
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Response from Petit-Fernand
Thank you for your review, which is very valuable to us. We always want to offer our customers the best. Therefore, we have forwarded your comment to the production department so that we can offer more motifs and larger motifs in the future. We wish you a nice day. ? The EsIstMeins Team
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Olena B.
Rating: 4 out of 5
The quality of the product is perfect, but there are questions about the delivery. I ordered the product on 31.07. and received it on 20.08. No one has replied to my messages. So 5 for product quality and 0 for delivery. I hope the experience will be better next time.
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Response from Petit-Fernand
Thank you for your order and your review. We are really sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. ?? However, we are pleased that you like our products. We wish you a nice day. The EsIstMeins team
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Sabrina R.
Rating: 1 out of 5
Terrible customer service until today no feedback received Order has not arrived until today But nobody cares either Thanks for nothing 30 for the garbage can NEVER AGAIN !!!!
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have taken care of it and have contacted you to refund you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Aisha K.
Rating: 1 out of 5
Poor doesn't stick
Response from Petit-Fernand
Hello Aisha, we are sorry to hear the labels do not stick! We have sent you an email regarding this issue. Looking forward to your reply! Jessica, Petit-Fernand
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LM
Rating: 4 out of 5
The products are great. Unfortunately, shipping took quite a long time this time.
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Response from Petit-Fernand
Thank you for your purchase and your review. We are sorry that the delivery took longer than expected. As our products are made in France and shipped from France, delivery may take a little longer. However, we are pleased that you like our products. Have a nice day, ? Elise, EsIstMeins
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V. B.
Rating: 4 out of 5
The stickers are beautiful and last very well and for a long time. Unfortunately, delivery always takes a long time.
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Response from Petit-Fernand
Thank you for your review. We are sorry that the delivery took longer than expected. Our products are made in France and shipped from France, so delivery may take a little longer. However, we are pleased that you like our products. Have a nice day, ? Elise, EsIstMeins
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Hazevedo
Rating: 3 out of 5
Took a long time to arrive, the stick on stickers aren't great and peel easily.
Response from Petit-Fernand
Hello Hannah, We are very sorry that the delivery took longer than expected and even more sorry the stick on stickers are peeling easily! We have contacted you by email to offer a satisfactory solution. Looking forward to hearing from you! Jessica, Petit-Fernand
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Jo M.
Rating: 3 out of 5
Get these every year and never had a problem with them however this year the arrived way after the date time and applied them as usual but the are all stuck inside my washing machine now for some reason. Customer services were amazing when they didn't arrive
Response from Petit-Fernand
Hello Joanne, thank you for your review! We do apologise the delivery took longer than expected and that your order then stuck inside your washing machine! We have now issue a refund of your order and we are very sorry for this bad batch. Jessica, Petit-Fernand
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Kiran M.
Rating: 1 out of 5
Re-order sent again still not received my daughters already back at school I've tried to contact you petit-Ferdinand however no reply.
Response from Petit-Fernand
Hello Kiran, We are so sorry to hear you haven't received your second order yet! It was definitely shipped on the 07th September so allowing for a minimum of 3 working days delivery, your order should arrive anytime from today! Jessica, Petit-Fernand.
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Sophie
Rating: 4 out of 5
Gave 4 stars as I received the wrong order after waiting 2 weeks for my order to arrive in the first place. They were happy to send out the correct named stickers but I needed the order refunded as it was going to arrive too late. Refund issued fast once I had asked for one.
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Invité
Rating: 4 out of 5
Great quality stickers that look exactly as the website showed. Working really well after a few weeks of use - still sticking well and looking as new. Only thing to note is that standard delivery did take a little while to arrive, but was worth the wait.
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Mrs M.
Rating: 1 out of 5
I haven't received my order and it's been more than 3 weeks
Response from Petit-Fernand
Hello Ramona, We are so sorry to hear you haven't received your orderer and there was some issue with the postal services. We have now contacted you to arrange a suitable option. Jessica, Petit-Fernand.
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Mrs D.
Rating: 4 out of 5
Great labels seem to be hard wearing, nice bright colours look really neat on clothing and accessories for school
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Lina
Rating: 4 out of 5
Easy to order and good quality, but delivery takes a long time.
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Response from Petit-Fernand
Thank you for your purchase and your review. We are sorry that the delivery took longer than expected. Our products are made in France and shipped from France, so delivery may take a little longer. However, we are pleased that you like our products. Have a nice day, ? Elise, EsIstMeins
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Invité
Rating: 1 out of 5
Goods have not arrived
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have contacted you today to offer you a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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May gaïl
Rating: 4 out of 5
Brighter labels would be nicer and too long to make and send over 10 days.
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Customer
Rating: 1 out of 5
Labels lifted in 1st week
Response from Petit-Fernand
Hello Natalie, We are so sorry the quality of our labels wasn't satisfactory. We have now contacted you by email to offer a satisfactory solution. Jessica, Petit-Fernand.
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Frau A.
Rating: 3 out of 5
Quite a long delivery time.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Tom B.
Rating: 3 out of 5
Site was easy to use, products look great but don't last long at all.
Response from Petit-Fernand
Hello Tom, thank you for your review. We are sorry to hear the labels you ordered didn't last long. We have now contacted you by email regarding this issue. Kind regards, Jessica Petit-Fernand.
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Charlotte R.
Rating: 4 out of 5
The items we ordered are great but the first order was lost in transit , but the company were more than happy to either refund or send out a second lot.
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Clare
Rating: 1 out of 5
Never received my order!
Response from Petit-Fernand
Hello Clare, We are so sorry to hear there was some issue with the postal services and you haven't received your order yet. We have now contacted you by email to offer several solutions. Jessica, Petit-Fernand.
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Loyane Gonçalves Lopes
Rating: 1 out of 5
I have not received !!!!
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Response from Petit-Fernand
Hello Loane, in order to help you as soon as possible, we have just sent you an email. Please get back to us as soon as possible so that we can help you. See you soon, Sandra C-MonEtiquette
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Carine
Rating: 4 out of 5
Very good, just the first name is a bit small.
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Elisa Genua
Rating: 1 out of 5
Package has not arrived
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has not delivered your order yet. We will contact you as soon as possible to help you. Good morning, Camille Petit-Fernand
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Magalie C
Rating: 3 out of 5
Order received quickly. The choice of colors and symbols is correct and the creation quick. Very disappointed with the mini labels for pencils which don't hold on to the pencils and markers (the long edges come off if the pencils aren't big), I had to add tape to each label which was a real pain!
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Response from Petit-Fernand
Magalie, we've just left you a voicemail to help you, and better understand why the labels came off. We look forward to hearing from you :) Have a nice day, Sandra C-MonEtiquette
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Thorsten S.
Rating: 4 out of 5
Quick and tidy handling. Easy to use and neatly designed like a checkbook back then, as well as easy to peel off and plenty of iron-on paper available. The selection of fonts, background colors / patterns available. Only the animal applications etc. for the name could be significantly expanded, also with other areas of interest. But otherwise completely satisfied with it.
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Response from Petit-Fernand
Thank you for your purchase and your review. We have just forwarded your comment to production so that we can suggest this in the future. We wish you a nice day. ? The EsIstMeins Team
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Lorena
Rating: 4 out of 5
Very original and high quality product
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Marika F.
Rating: 1 out of 5
I placed the order on Aug. 17 and it never arrived, they sent back at their expense a second order on Aug. 30 and that too never arrived I was hoping to receive it before day 11 now my child starts school and I don't have the labels for the uniforms
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Response from Petit-Fernand
Dear Marika, We are sorry to hear that you are experiencing problems with the postal services receiving your mailing. We have contacted you to make the necesary. Good day Alessio, Petit-Fernand
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