Customer reviews of Petit-Fernand

I had a delivery problem. After contacting customer service, which is very responsive by the way, I was offered the option of returning my order or a refund. I preferred to send the order again because I absolutely wanted the labels and frankly, in less than 1 week I received my labels.

Good experience. Nice label

I still haven't received my order even though school has started!

On-time delivery and packaging suitable for the type of contents.

Shipping was unsuccessful: the first package was lost and customer service was of little help; the second package (this time by courier) was delivered to a fermopoint far from home. I recommend working harder on the delivery and customer service part

A loyal customer, I'm a little disappointed this time with my order. The mini school supply labels are already coming off the pens (after 2 days of school). The "attached writing" font makes the labels look very small. Too bad

I did not receive the order

I did not receive the material and the tracking code for the package was null, no one to get feedback from. Very bad service. The only saving grace was paying with paypall which made my money back.

Beautifully made labels. As ordered. Perhaps a slightly wider range of backgrounds and images for certain categories would be great. Otherwise a good product that I recommend.

The products ordered never arrived, at the moment the refund has not arrived yet.

Received on time. Very nice labels

the material arrived late and ruined. we had to buy it from another supplier

On the crèche's label pack, not all the iron-on labels held... They went off after the first use or the first wash - a bit disappointed as I had to reinvest in a new system

The labels were delivered promptly and conformed to my order. Happy with the result.

The time between order3 and receipt was far too long, I think almost 3 weeks.

Catastrophic! I've lost count of the days I'm late. School has started and I still don't have my labels.

Satisfied with my purchase. The thermo-heating labels hold after the 1st wash, to be seen over time.

Purchase of clothing labels, object and gourd. Very good product, one star less for the price which I find high. Loyal customer for several years.

The print is sometimes not opposite the label backing, and the small design associated with the name is cropped on some labels... And the colors aren't always completely faithful, so visibility can be a little limited at times. All in all, nice and satisfactory labels.

Order never received

I have been ordering labels for school supplies from you for many years and I have never had any problems until this year, when the order showed as delivered and I had not received anything. I wrote to you in several ways and still have not received any response. I had to talk to the post office and manage the problem myself to find out where the labels were, and finally I got it.

Superb labels, pretty and of good quality. Delivery was just a bit long, with no real follow-up possible.

Good products and received quickly as usual

I am more than delighted with the labels I ordered for my daughters. They love them. On the other hand, I was a little disappointed with the delivery because I had ordered in 24h which didn't arrive. But the service quickly replied that they were reprinting them and so I finally received them.

Order received quickly. However, I spent a lot of time gluing the labels on the clothes for school. Once in the washing machine they came off.... Disappointed

I ordered gourd stoppers at the beginning of July and received a message apologizing for the delay due to the high level of demand. Then I received a message informing me that the parcel had arrived but when I went to the collection point they told me they didn't have my order.

It is a normal service. It meets the deadlines and the result is of quality. I imagined the labels to be larger.

Once you've followed all the instructions, the labels go right out of the machine as soon as you wash them for the first time...

We ordered our labels and unfortunately when they arrived, we had been sent someone else's instead of the ones we ordered. Not a huge issue, although frustrating, I understand these things can happen. But despite contacting the company immediately and being assured they would send replacements straight away for us, they eventually got round to dispatching the replacement labels today. That's six days later. Now I can understand a mistake happening as I say, what I can't understand is casually taking six days to begin the process of remedying the error. That sort of thing should be priority number one for a company, but instead of taking the opportunity to turn it into a positive and show that they will go out of their way to put things right, their response was essentially “Yeah we're busy but they are on the way now.” Absolutely dreadful attitude.

I'm really very happy, it's been 3 years now that I've ordered labels for the school, this year we've added the nursery for the new kid in the family and I'm really very satisfied. This year we had an error in our order I immediately called the sav who have sent us immediately our good labels in the week we received them really great speed. I highly recommend

The order has not arrived and was supposed to be shipped on August 16. I have already sent two mails, and only got an automatic reply. This is the second time this has happened to me with you.

Nothing to say! Maybe I'll give some advice on labeling depending on the supplies!

After sticking the labels on my child's markers, I realized the next day that they were all peeling off without exception. I had to put extra tape on the labels. No problem for the pencils. Customer service was very responsive and listened carefully to solve my problem by sending a replacement product.

I would have liked the package to arrive sooner, the lead times are slow compared to today's lead times on other platforms or companies. Otherwise great

I placed an order for labels (with plenty of margin) to have everything ready to start school and they did not arrive. They offered to refund my money or send it again and I chose the second option because I needed them and they sent them again with regular shipping, so my son is starting school and the labels have not arrived yet.

This is the 2nd time I've ordered a complete notebook for back to school. This is the first time I've had an error. I received another child's notebook, which was sorted out within the day and within 48 hours, and I received the correct order.

The delivery was 2 weeks, whereas it is announced 48h. Once the order had been placed and paid for, we were told it would take 10 days. They should have warned us beforehand so that we wouldn't be late getting ready for our children's first day of school!

First delivery received but the name did not match that of my child. To date I have not received my order even though school started more than a week ago!

Top, I would have just appreciated a few more small labels in the back to school pack (for pencils, pens etc) and a few less big ones, but the quality is great and the labels are really pretty!

This is the second time I have asked for the purchased product to be sent to me and still no package has arrived. The address is correct and absolutely nothing has arrived in my mailbox after looking at it several times a day. I ask the postal worker and there is no package in my name.