The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email to propose a solution to your problem. Have a nice day, Cmonetiquette
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Lucie KIKADI
Rating: 4 out of 5
We received our parcel in a much shorter time thank you!
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Emeline SELLIER
Rating: 4 out of 5
Correct order but the greaseproof paper for sticking labels was missing and must be supplied.
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PAULINE DECONINCK
Rating: 3 out of 5
I did not receive my entire order. My daughter Jeanne's personalised pink gourd is missing. No information email about the delay and the waiting time. This is not serious at all. When will I hear from you? Homecoming is fast approaching.... ??
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Response from Petit-Fernand
Hello Pauline, I'm sorry to hear that you have not received your entire order. We will contact you by email to resolve the situation. Have a nice day, CMonetiquette
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Sylvia
Rating: 4 out of 5
Following a small problem with the delivery, they returned my order super quickly. Thank you so much!
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Emeline
Rating: 4 out of 5
The labels and the wide choice of personalization options are fast and efficient. I'm waiting to order the colored gourd. I recommend fast delivery.
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Pauline De Belly
Rating: 4 out of 5
The order conforms to the visuals on the site.
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cristina bermell montero
Rating: 1 out of 5
The package never arrived and I claimed it several times telling me that there is a deadline. It arrived that day and never arrived. I have been sent to another address and to date nothing has arrived and it is already at the limit. I was very disappointed because I had heard very good things about petit-fernand.
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. Your second shipment should reach you at the beginning of next week at the latest with Correos. Good morning, Camille Petit-Fernand
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De Nitto Karine
Rating: 3 out of 5
Order finally received on Tuesday August 29th, too bad it arrived after my son started nursery which was on Monday 28th. I had to make all the labels for the clothes and other items by hand. The order had been placed since Saturday August 19, and the envelope arrived all torn! Nevertheless, I'll probably place another order when it's time to mark the winter clothes.
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Response from Petit-Fernand
Hello Karine, We are sorry that you have received your order late. Our customer service has contacted you by email. Have a nice day, CMonetiquette
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Bourlion
Rating: 1 out of 5
Sorry, I received labels with Lucas's first name instead of louise.
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Response from Petit-Fernand
Hello Maryline, We're sorry you still haven't received your order. Our customer service has contacted you by email in order to help you. Have a nice day, Cmonetiquette
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laure drevet
Rating: 4 out of 5
Very good experience, delivery a little long.
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Client
Rating: 3 out of 5
Impeccable labels for clothes, but average for objects
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Response from Petit-Fernand
Hello, We're sorry to hear that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to help you. Have a nice day Cmonetiquette
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Erell De vadder
Rating: 1 out of 5
I still haven't received my order, even though it was shipped on August 14th. Today is 30/08, 5 days before the start of the school year?
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Response from Petit-Fernand
Hello, Following our exchange, I can confirm that we have proceeded with the refund as planned. We wish you a nice day, Cmonetiquette
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Emilie
Rating: 4 out of 5
I usually receive the labels on time, but this time they arrived late. As a result, I wasn't able to put them on my daughter's clothes before she went to boarding school... But apart from that, the labels are still very good.
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Hawa
Rating: 4 out of 5
I've been ordering labels from you for 3 years and I'm very satisfied.
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Anna
Rating: 4 out of 5
I didn't receive my parcel when I first requested it (postal problem), but customer service was very responsive and offered to send me the parcel, which they did immediately. I received the parcel and I'm delighted with the result, which is what I expected.
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Response from Petit-Fernand
Hello Anna, We're sorry to hear that you still haven't received our labels. Our customer service has contacted you by email in order to find a solution to your problem. Have a nice day, Cmonetiquette
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Delphine
Rating: 4 out of 5
Order arrived on time. Personalized labels, top result. Thank you
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Alexandra Boulon
Rating: 4 out of 5
I really appreciate your products, which are practical and of high quality. I've already placed 3 orders and they won't be the last. On the other hand, the print quality seems slightly worse than before. It's a pity.
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Invité
Rating: 4 out of 5
Good quality label. However, there was a shipping error, I received the order from someone else. Customer service: Excellent! I received the correct order 3 days later. Thank you
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Moyne Laurie
Rating: 3 out of 5
I don't know if it was me who chose the wrong format or if there is a problem with the format but I chose labels for objects like pencils and given the size of the labels it doesn't work.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with our labels. Our customer service has contacted you by email to help you. Have a nice day, CMonetiquette
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Invité ernoux
Rating: 1 out of 5
I still haven't received my order. And there is no parcel tracking.
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Response from Petit-Fernand
Hello Amandine, We are sorry to hear that you have not received your order. We have contacted you by email to propose solutions to your problem. Have a nice day, Cmonetiquette
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Magalie
Rating: 4 out of 5
Satisfied good product
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Alicia
Rating: 4 out of 5
The labels are great, I love the snack box, but the gourd is very hard to open for a 3 year old girl who is starting kindergarten. I had to order another one from another site to get her in because it was impossible to open it on its own.
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Beatrice
Rating: 4 out of 5
very cute and nice labels
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SarCa
Rating: 3 out of 5
The photos showing the snackboxes are not the right ones, so I end up with two boxes in which I can't even put a compote in a gourd. The first gourds I bought broke regularly, and you sent me a cork. Fortunately, the new gourds are better. On the other hand, the caps are both black, so it's hard for me not to mix them up for my two boys. Otherwise, the labels are fine. So are the kits. It's great that you've suggested colors! I bought two kits for Adrien when you only had white, and I'm very sorry, they're dirty all the time, and look really cheap, even though I paid a lot for them. I'm thinking of continuing to buy the labels but for the rest I think I'll stop (I had bought two beautiful colored kits for the teachers and one was very badly sewn) Cordialement
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Response from Petit-Fernand
Hello, We are sorry to hear that you are not completely satisfied with our products. Please do not hesitate to contact us by email so that we can help you as best we can. Have a nice day, CMonetiquette
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Cloe
Rating: 4 out of 5
Very good labels, the ones for items that are a bit large for a compass chisel and the like. Simple site and fast delivery
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Marcelle Amont
Rating: 3 out of 5
Easy to use site, nice selection of snack boxes, fast shipping. Incomplete or even misleading information on the site about the self-adhesive labels. I had to order others from another site, and these will be used as "lamba" labels, which are very expensive for this purpose.
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Response from Petit-Fernand
Hello Marcelle, We are sorry to hear that your order did not give you complete satisfaction. Please do not hesitate to contact us by email so that we can find a solution to your problem. Have a nice day, CMonetiquette
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Invité
Rating: 4 out of 5
Nice labels and good quality. A little downside this year, as the typography chosen in previous years was no longer present, I chose another, which turned out to be much less legible - a shame!
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Katia Brovka
Rating: 4 out of 5
The team listens and is very attentive with beautiful products.
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DEBORAH
Rating: 1 out of 5
We didn't receive the order 2 days before school started! I've written to you but haven't heard back! It's been almost 15 days. Usually no problem, but I just don't get it!
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Response from Petit-Fernand
Hello Déborah, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to help you. Have a nice day, Cmonetiquette
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Marie Clement
Rating: 4 out of 5
Fast delivery, I order every year and the quality is always there for a good price.
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cliente
Rating: 1 out of 5
Very disappointed! I thought I'd avoid the chore of making labels (paper and tape) as I do every year, so I ordered the "standard" labels. In the end, they didn't stick to the pencils and I had to tape them to make them stick - a waste of time and money - I won't be getting them back!
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Response from Petit-Fernand
Hello, We're sorry to hear that your order is not to your complete satisfaction. Please contact our customer service so that we can provide you with a suitable solution. Have a nice day, Cmonetiquette
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Anthony
Rating: 4 out of 5
Great labels ??? ?? Delivery ?? a little long.
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Invité
Rating: 4 out of 5
Fast delivery
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Lara
Rating: 4 out of 5
Delighted with my purchase. Just what I asked for.
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Invité
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to find a solution to this problem as soon as possible. Have a nice day, Cmonetiquette
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Paula
Rating: 1 out of 5
The order took a very long time.
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Response from Petit-Fernand
Good morning Paula, We are sorry that the post office took so long to deliver. However, we hope you like our products. Good day, Camille Petit-Fernand
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Invité
Rating: 3 out of 5
I received labels containing the name and surname of another child.
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Response from Petit-Fernand
Hello, We are very sorry that you have received an order that was not intended for you. As agreed, we have resent your labels. They will be delivered as soon as possible. Have a nice day, CMonetiquette
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Invité
Rating: 4 out of 5
This is my second order
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Invité
Rating: 1 out of 5
Misinformed the labels I ordered were supposed to be for school items I can't even put them on a pen too big
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Response from Petit-Fernand
Hello Adeline, We're sorry to hear that you're not entirely satisfied with your order. Our customer service has contacted you by email to help you find a solution. Have a nice day, CMonetiquette
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