English 
M
Rating: 4 out of 5
Good product . A little expensive.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 944 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 3 and 4 stars
Reset filtersV
Rating: 1 out of 5
There is no greaseproof paper in the label pack.
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Response from Petit-Fernand
Hello Victoria, I'm sorry to hear that you have received an incomplete order. Our customer service department has contacted you by email in order to send you back the missing part as soon as possible. Very nice day to you, CMonetiquette
V
Rating: 4 out of 5
Received promptly. Quite satisfied, but the parchment paper for the iron-on labels is missing (should be supplied as explained in the booklet). We'll have to see how they hold up over time.
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G
Rating: 1 out of 5
Labels received from another person. No commercial gesture and it was impossible for me to receive the new order on time. They claimed a postal error when in fact they had written my name and address on the envelope with the wrong labels inside... So it can't be a postal error.
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Response from Petit-Fernand
Hello, We are sorry to hear that our customer service did not meet your expectations. Our customer service has contacted you by email in order to find a solution that would suit you better. Have a nice day, CMonetiquette
M
Rating: 3 out of 5
The items I received were of good quality, but my order was incomplete. A bit disappointed for my first experience.
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Response from Petit-Fernand
Hello, We are sorry that you have received an incomplete order. As agreed with our customer service department, the missing order has been reshipped to you and will be delivered as soon as possible. Have a nice day, Cmonetiquette
E
Rating: 4 out of 5
Fast and effective, this is the 1st time I've ordered so I'll have to see how well it holds up in the wash!
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I
Rating: 4 out of 5
Fast arrival and beautiful labels
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G
Rating: 3 out of 5
The self-adhesive labels are great, but this is the first year I've been disappointed with iron-on labels. Most of the ones I received don't stick despite a 200 degree iron and more than 8 seconds of very firm pressure to try to fix them. Partly disappointed with my order.
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Response from Petit-Fernand
Hello, We are sorry to hear that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to provide you with a solution. Have a nice day, Cmonetiquette
I
Rating: 4 out of 5
The ease of ordering, the delivery time. But the prices are quite high, and the labels come in a small envelope. A bit more cardboard would not have been a luxury.
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M
Rating: 4 out of 5
The labels are true to the picture 6 of good quality. Also, my daughter loved that different ones came. She loves the stickers.
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S
Rating: 4 out of 5
Super happy with the labels, which were beautiful, sturdy and delivered quickly. Less happy with the bottles, especially the caps (I ordered a second one, but it's still defective).
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M
Rating: 1 out of 5
I never received my order, nor did you respond to the e-mails I sent asking for explanations.
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Response from Petit-Fernand
Hello, We have contacted you to help you as soon as possible. Hello, Camille Petit-Fernand
A
Rating: 1 out of 5
I have not received the labels
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Response from Petit-Fernand
Good morning, We are sorry for this delay on the part of the Post Office. We will contact you today to help you. Hello, Camille Petit-Fernand
C
Rating: 4 out of 5
The labels stick well to clothes and objects. My only reservation is that the fonts should be easier for kindergartners to read. For my part, self-adhesive is better than iron-on.
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I
Rating: 4 out of 5
Good quality, nice stickers and fast delivery
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J
Rating: 4 out of 5
Beautiful labels!!!
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C
Rating: 3 out of 5
not enough legibility on the kindergarten pack with several label styles - otherwise very good labels
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Response from Petit-Fernand
Hello Coralie, We are sorry to hear that you are not fully satisfied with your order. Our customer service team has replied by email to offer you a solution to your problem. Have a nice day, CMonetiquette
B
Rating: 4 out of 5
I'm a little disappointed because I wanted to order stickers for the pencils and I received a larger format.
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E
Rating: 4 out of 5
Quality products and fast delivery. The only downside is that the water bottle I bought for my son, who is starting kindergarten, is too difficult to open and close for a 3-year-old.
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J
Rating: 1 out of 5
I ordered my daughter's labels 15 days ago! I still haven't received them! Of course, the sample has been taken, and I still don't have any labels! I'm very disappointed!
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Response from Petit-Fernand
Hello Juliette, I'm sorry to hear that you still haven't received your labels. Our team has just contacted you by email in order to bring you a solution as soon as possible. Have a nice day, CMonetiquette
D
Rating: 4 out of 5
I am satisfied with my order and the speed of shipping.
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C
Rating: 4 out of 5
Good quality labels on time
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H
Rating: 4 out of 5
Very happy and nice drawings.
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G
Rating: 1 out of 5
I haven't received the right labels, I was told I would receive them before the start of the school year and I still haven't received them ????
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Response from Petit-Fernand
Hello Gaelle, Following our exchange, I can confirm that your order has been reshipped and will be delivered as soon as possible. Have a nice day, CMonetiquette
I
Rating: 1 out of 5
My order still hasn't arrived since August 15!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
I
Rating: 4 out of 5
I love the products but really disappointed not to have been able to use my 5 more in addition to a promo...
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M
Rating: 1 out of 5
I still haven't received my labels!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
I
Rating: 1 out of 5
I am not happy because I placed an order on August 5th and it did not arrive, they had to send me another one last week and it still has not arrived yet.
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Response from Petit-Fernand
Good morning, We are sorry for this situation. Your second shipment will arrive next week. Good morning, Camille Petit-Fernand
D
Rating: 1 out of 5
Shipped August 15 And still nothing received!!! School has started and still no sticker !!!
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Response from Petit-Fernand
Hello. We are very sorry that you have not yet received your order. I can confirm that your order will be returned to you as soon as possible. We remain available to help you. Luce C-MonEtiquette
S
Rating: 1 out of 5
I never received your parcel, your e-mail replies are automatic and do not answer my question.
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. Please check our most recent email to let us know your decision. We are always available to help you. Luce C-MonEtiquette
I
Rating: 4 out of 5
It took a short time to arrive and was exactly as I ordered it. I love it. I haven't had a chance to try it yet.
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I
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
H
Rating: 3 out of 5
I really like the different possibilities when it comes to choosing labels, but I feel that quality should only be about the product itself. Indeed, quality should be at all levels. This is just my humble opinion, but I would have appreciated receiving my labels much sooner. Order sent by green post... You should have chosen red but whatever. I hope to receive my order before school starts.
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Response from Petit-Fernand
Hello. Thank you for your comment. It's true that during this back-to-school period, we're experiencing a delay in delivery by the postal services. We're very sorry about that, but we're still available to help you. We wish you a very good day? Luce C-MonEtiquette
C
Rating: 1 out of 5
I did not receive my labels, I asked by mail if it was normal or not, I have no return....
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Response from Petit-Fernand
Hello. We're sorry you still haven't received your order. I see that we replied to your email a few days ago but I will contact you again this morning. We remain available to help you. Luce C-MonEtiquette
A
Rating: 4 out of 5
Product as ordered and very pretty. Sticks very well on clothes
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V
Rating: 4 out of 5
Satisfied with my order, the labels are nice. Fast delivery. Very responsive site: I received someone else's order instead of mine, which was returned to me very quickly following a simple e-mail explaining the situation.
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M
Rating: 4 out of 5
I love this site. Since baby my daughter has had labels from this lovely brand on her things. I've just placed another order for her entry into Maternelle. The only major drawback for me is that navigating the site can sometimes be a bit tricky.
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I
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Hello. We are very sorry that you did not receive your order. I see from our email conversation that you had opted for a refund. This cancelled the shipment of your order. I will contact you to explain the situation better. We remain available to help you. Luce C-MonEtiquette
P
Rating: 3 out of 5
Missing item and given the delivery times, it will arrive after the start of the school year. In addition, I was unable to use the sponsorship because there was a promotion on another item. Not deducting 3 for a promotion (not a coupon), I find that commercially not very good. They offered a 20% discount on a future order, but I now have everything I need, so that's no longer necessary.
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Response from Petit-Fernand
Hello Pamela, Following our exchange, I can confirm that your order has been reshipped and will be delivered shortly. Very nice day to you, CMonetiquette
S
Rating: 4 out of 5
I've been ordering for 4 years now, and I'm very satisfied with the labels for my daughters' school supplies. The parcel arrives quickly and well packaged. The only small downside is that I'd like a little change in the choice of colors and logos ;-)
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