English 
L
Rating: 4 out of 5
The labels are beautiful and stick as usual.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 940 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 3 and 4 stars
Reset filtersM
Rating: 1 out of 5
I have not received my order even after having claimed it.
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Response from Petit-Fernand
Good morning, We are very sorry for this delivery anomaly by Correos. Your second shipment should arrive this week. Good morning, Camille Petit-Fernand
I
Rating: 1 out of 5
Order placed on 12.08 shipped on 14.08 in envelope. School starts in 2 days and envelope not received.
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Response from Petit-Fernand
Hello Stéphanie, Following our exchange, I can confirm that your order has been reshipped and should arrive as soon as possible. Have a nice day, C-Monetiquette
L
Rating: 1 out of 5
I never received my order!!! I'm well into lambaras so I don't have any for my children's first day of school.
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Response from Petit-Fernand
Hello Lucie, We are sorry to hear that you have not received your order. We have replied to you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
R
Rating: 1 out of 5
I have not received the order. In addition to the delay in the alleged delivery
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Response from Petit-Fernand
Good morning Raquel, We will contact you this morning to help you as soon as possible. Good morning, Camille Petit-Fernand
J
Rating: 3 out of 5
It's a shame I didn't have better tracking. I tried to trace the delivery and the parcel number, but even the site couldn't find my connection.
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Response from Petit-Fernand
Hello, We have contacted you by email in order to bring an answer to your problem. We wish you a very nice day, Cmonetiquette
I
Rating: 4 out of 5
Customer service
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M
Rating: 4 out of 5
I am always satisfied with the stickers I receive. But it's a pity that I had to pay the additional 1950 customs fee.
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A
Rating: 4 out of 5
Super label not disappointed my son and happy to have personalized his labels. I recommend
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C
Rating: 1 out of 5
Never received my order and kids are due back at school on 4th Sept. Very disappointed ??
Response from Petit-Fernand
Hello Claire, thank you for your message. I am terribly sorry there was an issue with the postal services and you did not receive your order. I have replied to your email with different options, hopefully we can find one that will satisfy you! Kind regards, Jessica, Petit-Fernand.
I
Rating: 1 out of 5
I never received my order...
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Response from Petit-Fernand
Hello Clara, Our team is sorry to hear that you still haven't received your order. We have contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
C
Rating: 3 out of 5
They take forever to deliver the package, even the first time it was lost and they had to send it again.
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Response from Petit-Fernand
Good morning Carolina, We are very sorry that the delivery took so long. We hope you like our products. Good day, Camille Petit-Fernand
I
Rating: 4 out of 5
The labels have arrived, in good condition.
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I
Rating: 1 out of 5
Order not yet received
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Response from Petit-Fernand
Hello, Following our exchange, I can confirm that your order will be reshipped as soon as possible. Very nice day to you, C-monetiquette
I
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello, we are sorry that you have not received your order. However, it was sent successfully. Unfortunately, we have no control over the postal service. As a solution, you have asked for a refund. We hope that you have received it. Have a nice day, Elise, EsIstMeins
E
Rating: 1 out of 5
I placed the order on July 29th. It is now August 25 and I still have not received it.
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Response from Petit-Fernand
Good morning, We have sent you an email to help you. Hello, Camille Petit-Fernand
R
Rating: 1 out of 5
I placed the order, they sent it to me and it never arrived, they resent it to me a second time (at zero cost) and it never arrived either.
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Response from Petit-Fernand
Good morning Raquel, We are sorry to hear about this situation. Your new shipment should arrive this week. Good morning, Camille Petit-Fernand
L
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Good morning Loreto, We are sorry for this delivery anomaly by Correos. Your last shipment should arrive this week. Good day, Camille Petit-Fernand
S
Rating: 1 out of 5
I placed an order on August 11, it has not arrived and when I fill out the contact form they send me an automatic email. On their website it appears as delivered and not having paid the 2 tracking fees at the post office they tell me that they can not do anything. I think it's a scam that for not paying those 2 you lose your money and they don't give you a solution. I was about to place a second order because a friend of mine told me that the initial amount was too little and thank goodness I didn't do it. A week before starting school I have to look for another alternative to the race.
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Response from Petit-Fernand
Good morning Sandra, We are sorry to hear about this situation. We have just contacted you by email to help you. Hello, Camille Petit-Fernand
N
Rating: 4 out of 5
The label concept is great, even if the ones for the supplies are a bit too big. Great gourd too, but the cap is so hard to open that it comes off completely when you open it. Unfortunately, a 4-year-old can't reclip it on his own, so it quickly gets lost or stays unhooked, which spoils its usefulness.
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L
Rating: 3 out of 5
I do very well with the adhesive labels, although they do occasionally come off with washing even at low temperatures. I would have liked to order other items as well, such as the water bottle or the personalized bag, but for anything other than labels there is a flat fee for shipping that makes people give up on the order. Too bad indeed!
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Response from Petit-Fernand
Good morning Laura, it is not normal for labels to peel off if properly applied. If you experience any problems, please do not hesitate to contact us at [email protected] telling us a photo of the defective products. Regarding the shipment of items, they are shipped in packages of higher size, weight and therefore price. We remain at your disposal and wish you a good day.
M
Rating: 3 out of 5
The delivery time to was different to when they actually arrived.
Response from Petit-Fernand
Hello Ashleigh, sorry to hear there were some delays with the postal services! Hope you were happy with your order! Kind regards, Jessica, Petit-Fernand
A
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Good morning Aranzazu, We are sorry for this situation. We will contact you this morning to help you. Good morning, Camille
I
Rating: 1 out of 5
Mi pedido no a sido entregado, lo espero desde el 15 de Agosto ????
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Response from Petit-Fernand
Hola Clara, Nuestro equipo lamenta que todavía no hayas recibido tu pedido. Nos hemos puesto en contacto contigo por correo electrónico para encontrar una solución a tu problema. Que tengas un buen día, Petit-Fernand
M
Rating: 3 out of 5
I love the product. I have been using it for a couple of courses for my little girl...but by mistake, I understand, I got a whole page with a different name. I have lost that page so I can use it with my daughter. Otherwise fine, as always.
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Response from Petit-Fernand
Good morning Marina, We apologize for this error on our part. We have just sent you an email to help you. Good morning, Camille Petit-Fernand
S
Rating: 4 out of 5
Initial order got lost in the post. After 12 working days I contacted customer services to confirm that i had not received my order. They kindly offered the option of refund, or resend at their cost. I accepted resend, and received the new order within 5 working days. Really appreciated the customer service and easy resolution. The products were as described and appear to be good quality!
S
Rating: 1 out of 5
I placed an order on August 3rd and I have not received it. I complained and they sent another one on 18/08, but I still haven't received anything...
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Response from Petit-Fernand
Good morning Silvia, We are sorry about this situation. Your new shipment should arrive by the end of this week. Good day, Camille Petit-Fernand
D
Rating: 3 out of 5
I never received my order. I was given a full refund very quickly though.
Response from Petit-Fernand
Hello Dawn, we are sorry that your order never reached you, despite having been sent within the time frame. We apologise for this issue with the postal services and are always here to help and offer solutions when needed! Kind regards, Jessica, Petit-Fernand.
P
Rating: 4 out of 5
Very good. This is the 2nd year I've ordered them. The labels hold well, some end up in the washing machine, but on the whole it works, and it's super practical!
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I
Rating: 1 out of 5
My order never arrived and I am still waiting for my refund.
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Response from Petit-Fernand
Good morning, I confirm that your order has been refunded on 08/23/08. The refund will be reflected in your bank account within 7 working days. Hello, Camille Petit-Fernand
M
Rating: 4 out of 5
Super labels
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I
Rating: 3 out of 5
The labels are very pretty and arrive quickly. The ones for clothes and shoes are very practical and hold up well over time. This time, unfortunately, some of them are difficult to remove (poor pre-cutting). Some item labels are also too big.
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Response from Petit-Fernand
Hello Camille, We are sorry that your order did not give you complete satisfaction. Our customer service department has been in touch with you in order to provide you with a solution as soon as possible. We wish you a very nice day, CMonetiquette
M
Rating: 1 out of 5
The package has not arrived despite the fact that I placed the order on August 2nd. The minimum after spending 18 eur on labels is that they include shipping tracking. If not they should not advertise it as free shipping. I will NOT recommend this site to my friends with children.
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Response from Petit-Fernand
Good morning, We do free shipping for our labels. Trackable shipping is available on our website for 2 euros. We will contact you today to help you. Hello, Camille Petit-Fernand
I
Rating: 3 out of 5
Disappointed with this year's order the labels are no longer as beautiful and even slightly blurred! :( too bad I liked it better before
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Response from Petit-Fernand
Hello, I'm sorry that your labels arrived with such a production defect. I've just e-mailed you to help you. Have a nice day? Luce C-MonEtiquette
I
Rating: 1 out of 5
No discount
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Response from Petit-Fernand
Hello, a new promotion will appear on our site very soon! We advise you to keep an eye out! Have a nice day? Luce C-MonEtiquette
C
Rating: 1 out of 5
I'm really annoyed because as soon as the labels are stuck on, they come off! Very poor quality and very long shipping
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette
F
Rating: 3 out of 5
Order Number 3001138826 Untraceable order, I did not receive anything at home, although the website indicates that the package was delivered. Good thing I only paid 3 - UPDATE Order received!
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Response from Petit-Fernand
Good morning Francesca, we are sorry for this shipping delay by the postal service. We have contacted you to provide more information. We remain available and wish you a good day. Alessio, Petit-Fernand
E
Rating: 1 out of 5
The delivery is very fast. My first order was for 100 iron-on labels. I glued them all and saw that they were very pretty, so I recommended the 100 new labels right away. Unfortunately, in the meantime I washed the bodies and the labels came off. I'm extremely disappointed because I didn't even think about them coming off.
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette
J
Rating: 4 out of 5
Impeccable service and product! I recommend them. I only rated it 4/5 because the 3 orders I've placed on the site have always given me the same experience: I have no order tracking. The item arrives but I don't know when in advance.
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M
Rating: 4 out of 5
It's easy to place an order, but the site is less convenient when you have a referral! For my part, I didn't manage to take advantage of this gift.
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