The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Ordered on 31.07.23. Still not delivered by 11.08.23 (today). Very disappointed. School already 1. week around. Never again!!!!!
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Response from Petit-Fernand
Once again, we are sorry that the post office has lost your order. We can assure you that we sent the labels from our side and we could not influence the post office. We have refunded your order in full and hope that you will give us another chance in the future.
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Ana Moreno
Rating: 1 out of 5
I have not received my order since the beginning of July, they sent it to me and it has not arrived yet I would like to ask for my money back.
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Response from Petit-Fernand
Good morning Ana, We are sorry to hear that you have not yet received your order. The second shipment we have sent you should arrive this week. Please let us know if the post office is late so that we can help you as soon as possible. Hello, Camille Petit-Fernand
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Pilar Cabrera Sanchez
Rating: 3 out of 5
This time when we ordered, things went smoothly, we couldn't change the typeface.
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Response from Petit-Fernand
Good afternoon Pilar, We are sorry to hear that your experience with us this time was not good. If you have any problem with the personalization of your products, please do not hesitate to contact us so that we can help you. Good day, Camille Petit-Fernand
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Invité
Rating: 3 out of 5
Actually all good, only the shipping took a while.
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Response from Petit-Fernand
Thank you for your order! We are sorry again that the post is taking longer than it should. Normally it is 2 - 6 working days! We hope it will be much quicker next time;) LG, Ana
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Mariana Morales
Rating: 1 out of 5
This is the second time I have ordered and it still has not arrived. I never have problems with the packages. I think this company is not serious.
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Response from Petit-Fernand
Good afternoon Mariana, We are sorry for this delivery anomaly. We have just sent you an email to give you more information. Good day, Camille Petit-Fernand
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FAUSTINE LEFORESTIER
Rating: 4 out of 5
Satisfied with the speed of shipment. The quality of the products. And the stickers offered in the parcel, the children were delighted.
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Sylvana K.
Rating: 4 out of 5
The adhesives are great. They hold extremely well and look cute. What I didn't like so much this time. I ordered for two different children and both were in the same booklet. This makes it difficult to give as a gift.
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Response from Petit-Fernand
Hello, thank you for your order and your comment. In fact, the labels are sent in a single booklet for environmental reasons. However, you can still indicate in your order that you would like to make a gift, and in this case we can exceptionally prepare two separate booklets, or you also have the option of making two different orders. However, we are very pleased that you like our labels. Have a nice day. ?? Elise, EsIstMeins
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Johanna
Rating: 4 out of 5
I often order from the site because there is a wide choice both in the ranges offered (self-adhesive labels, thermo., objects, water bottles...) and in styles (colors, sizes, shapes, designs...) The prices are interesting knowing that there are often promotional codes on interesting dates (back to school, Christmas, Easter...) Delivery is more or less rapid The quality is excellent
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Sophie
Rating: 4 out of 5
Delivery on time, cheaper than other sites. The last labels I ordered were a darker color than they actually were, but they do the job!
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Alexander Fernandez
Rating: 1 out of 5
Good afternoon I placed an order for 2 combos for each girl and I only received one of each I am replying so late because I live in Venezuela and I had not received the order until 7/8 and I realize that it is incomplete.
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Response from Petit-Fernand
Good morning, We apologize for this error. We will contact you today to help you. Good morning, Camille Petit-Fernand
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N. H.
Rating: 4 out of 5
Very nice name stickers
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Response from Petit-Fernand
Thank you for this review. ? We wish you a nice day. Elise, ItIsMine
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Emilie A
Rating: 4 out of 5
Satisfied with purchase. Delivery time a little long. Can be inconvenient for people who have not anticipated their order sufficiently.
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Cinzia
Rating: 4 out of 5
Satisfied with the product received (custom labels) Only observation, is that it is not very clear that if you do not credit the site, you can not track the shipment. Otherwise very good experience
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Sandra S.
Rating: 1 out of 5
With my first order everything went great, price/performance was right. 2nd order, supposedly delivered but I haven't received it, I only ever get a status reply, it's not even in the system, I only have the confirmation by email with the order number where I could see the status delivered, but that's not true and as I said customer service sends a standard reply straight away which I can't do anything with?
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Response from Petit-Fernand
Hello Sandra, we are sorry that you had a bad experience with us. Unfortunately, since you did not provide an order number or email address in this review, we are unable to locate you. You can reply to the email we sent you so we can offer you a solution. We wish you a nice day. Elise, EsIstMeins
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May H.
Rating: 3 out of 5
Quality products saving me time. Fast delivery. Point for improvement: it would have been nice to receive the booklets of labels sorted by child, especially when you have several children and the labels are all mixed up, it's really not practical. Thank you for taking my opinion into account for next year's order?
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Response from Petit-Fernand
Hello and thank you for your comment! Don't hesitate to contact us directly at [email protected], so that your notebooks can be sorted by name! We'll be happy to help. Have a nice day? Luce C-MonEtiquette
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Christelle ROS
Rating: 4 out of 5
Very good product but very long delivery
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Gwladys Rousseau
Rating: 3 out of 5
an error in the first name on part of the booklet (sibling inversion)
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Response from Petit-Fernand
Hello, we're very sorry about this production anomaly. I've just tried to contact you in order to send you back your good labels! Have a nice day? Luce C-MonEtiquette
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Billy C.
Rating: 3 out of 5
Took longer than expected for delivery. Needed to send a few e-mails as I was beginning to panic. This item was for my holiday, unfortunately it didn't come in time.
Response from Petit-Fernand
Following our phone conversation, you mentioned that you was reviewing the cushions. We do manufacture the labels and we hope you enjoy our products!
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Cardi
Rating: 3 out of 5
Too bad the notebooks are no longer separated for each first name and last order my notebook was damaged.
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Response from Petit-Fernand
Hello! Don't hesitate to contact us directly at [email protected], so that your notebooks can be separated for each first name! We'll be happy to help. Have a nice day? Luce C-MonEtiquette
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Lindsay Beurret
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Lorène GRANGE
Rating: 1 out of 5
I've already bought clothes labels, they're great and hold up well. However, I bought labels to put on school supplies (felt-tip pens, etc.) and I'm disappointed because the labels peel off.
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Response from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I will contact you in the morning to discuss a solution. We are always available to help you. Have a nice day? Luce C-MonEtiquette
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Laure
Rating: 4 out of 5
Practical, well-made.
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Fadime K.
Rating: 1 out of 5
I placed an order on 30.07.23. I then received a shipping confirmation on 01.08.2023 that the goods had been dispatched. The following note was on my profile: You will receive the order between August 4 and August 9. In my opinion, it takes far too long, but fine. Unfortunately, nothing arrived today (09.08.23) and yesterday was my daughter's first day at school. I firmly assumed that the goods would be delivered today. So now I have to label everything today. If I had known this earlier, I would have opted for another company that delivers faster and that I can rely on. Because when I asked 3 days ago, all I got was general information about shipping. What a pity. Please contact me, as it is possible that the goods have been lost.
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Response from Petit-Fernand
Hello Fadime, We are sorry that you have not yet received your order. Your order was sent on Tuesday, August 01 as a standard letterbox delivery without tracking. The latest day of receipt is Monday, August 14. We have contacted you this morning. We wish you a good day. Elise, EsIstMeins
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Nicole
Rating: 1 out of 5
I have not received my delivery... unfortunately
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Response from Petit-Fernand
Hello Nicole, We are sorry that you have not yet received your order, it was sent on Tuesday, July 18, 2023 as a standard letterbox delivery without tracking. The last day of receipt was Monday, July 31, 2023, so your order should have arrived by now. We have contacted you this morning to suggest a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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"Claire " "B"
Rating: 4 out of 5
Nice gourd, shame it can't be put in the dishwasher. In addition, the item labels are too small for pencils and felt-tip pens.
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Kholoud A.
Rating: 1 out of 5
Ordered at the beginning of July but have not yet received an order and have contacted customer service without success. What a pity.
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. However, after checking, we realize that we have answered all your requests regarding the delivery of your order. We reshipped your order on July 29 at our expense. We have contacted you again this morning to propose a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Oumou SY
Rating: 1 out of 5
I've been a fan of your labels since my son's nursery, and he's now in CE2! Very practical for clothes as well as school and extra-curricular material. The only problem this year is that I got the size of the labels wrong.... In any case, super practical for us moms! I recommend 100 times! Huge time-saver! Y a juste a coller bravo a vous d'y avoir pensé! Thanks a lot!
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Response from Petit-Fernand
Thank you so much for so many compliments! We're delighted to have been part of your daily routine for so long! Have a nice day? Luce C-MonEtiquette
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Alessandra
Rating: 4 out of 5
Great product , convenient and easy to use . Shipping a little slow but I have been buying for a couple of years and I am always satisfied .
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hasan K.
Rating: 1 out of 5
i did not receive the labels even emailed them no response at all do not use this company really annoyed
Response from Petit-Fernand
Dear Hasan, we are very sorry to hear the postal services lost your order! We would like to contact you over the email to discuss this matter and find the suitable solution for you.
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Dp
Rating: 4 out of 5
Expensive but great. Disappointed with the cap of the gourd I did not think it had to be turned (sport cap) so my daughter has a lot of trouble using it and can not. If I'd seen that, I wouldn't have ordered it, but it's not mentioned in the description. Too bad because it's not cheap.
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Marlène
Rating: 4 out of 5
We took express delivery to get the labels on time. The delivery was a day late and we have not been able to use the labels yet. The after-sales service took care of the delivery charge and offered to take back our labels if we wished.
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Response from Petit-Fernand
Hello. We are sorry that the delivery was delayed. I have just contacted you by email and by phone to reimburse you for the delivery costs. We remain available to help you. Luce C-MonEtiquette
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Carole
Rating: 4 out of 5
Top label .
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Lydie Frehner
Rating: 4 out of 5
Very easy to use the site .labels or product very nice .surprised in the right way but was looking for hyper fine labels to put on crayons.not found but happy with my iron-on labels for clothes and also to stick on objects ,plastic, bottle, school .I recommend the site .received quickly.
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Invité
Rating: 1 out of 5
I still haven't received anything,I already sent a complaint after 10 days,after that I should have waited another 10 but to date still nothing
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Response from Petit-Fernand
Good morning Oriana, we are sorry for the shipping anomaly by the postal service. We have rescheduled as requested, if you do not receive your order by the end of the week please do not hesitate to contact us at [email protected] and we will find a solution. Alessio, Petit-Fernand
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Frau S.
Rating: 4 out of 5
I think it's a shame that I can't order a certain quantity of small, narrow stickers. Therefore one star deduction. The quality is great and the designs are also great
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Response from Petit-Fernand
Hello Sarina, Our mini labels can also be purchased individually. Simply select the Mini format in the Shape category when designing your labels. If you have a question, please feel free to contact us via our contact form. We would be happy to help you. Have a nice day, Elise, EsIstMeins
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Anne
Rating: 4 out of 5
All in all, very good, but the cursive script is practically illegible on small label sizes. I took two different fonts for my children and I can clearly see the difference. It's a real shame that this typeface isn't simply on a larger size to ensure smooth legibility of the name...
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Justine
Rating: 1 out of 5
I had heard good things about this site but for me I will never order again for the simple reason that my labels never arrived... despite an email to the service I remain unanswered and disappointed not to have the labels for my son's first school year :/.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. Please contact us directly by telephone on 05 19 88 01 72 so that we can return your order to you! We will be happy to help you. Luce C-MonEtiquette
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Soizic
Rating: 4 out of 5
We've been working with c-MonEtiquette for a few years now, and we're delighted.
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Ana
Rating: 4 out of 5
This is the second time I have bought labels. They are of high quality. They last the whole school year, both for objects and clothing.
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Response from Petit-Fernand
Good morning Anne, Thank you very much for your confidence ! Good morning, Camille Petit-Fernand
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Lambrix Stéphanie
Rating: 4 out of 5
Everything went really well except for the reception, which took a bit long, and the font chosen, which should have been more appropriate. (It's too small) The name isn't easy for a child to read on it, whereas on the prototype it was fine.
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