The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Good afternoon, We are sorry for this anomaly, we will contact you to help you. Hello, Camille Petit-Fernand
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Invité
Rating: 4 out of 5
Fast shipping, good quality
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Response from Petit-Fernand
Thank you for ordering from us and for your review. We wish you a nice day. ?? Elise, ItIsMine
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EVA CRISTINA GONZALEZ MONTERO
Rating: 1 out of 5
To date, no one has contacted me to solve the problems with my shipment.
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Response from Petit-Fernand
Good morning, We will be contacting you today to help you. Good morning, Camille Petit-Fernand
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Vanessa L.
Rating: 1 out of 5
Still haven't received my order
Response from Petit-Fernand
Hello Vanessa, we are very sorry to hear you have not received your order yet! We have sent you an email so we can find a solution together. Kind regards, Jessica
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Judicaëlle Baskens
Rating: 4 out of 5
A little too wide for the long ones, but otherwise great.
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Costantino S.
Rating: 4 out of 5
The company is doing well. Slightly less shipping by post (attempted one delivery and left in stock )
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Winny
Rating: 4 out of 5
Labels for my princess's entry into CM2. Impeccable. Just as described. Pretty, shiny, colorful. My daughter is a fan. Can't wait to go back to school!
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Delphine LATOUR
Rating: 4 out of 5
Very good products and fast delivery (I ordered stickers and personalized bags). I only gave them 4 stars because my last order arrived a little wrinkled, so some stickers were damaged and wrinkled, but that happens.
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Invité
Rating: 3 out of 5
Hello, trustworthy site, but it's a shame we can't put more characters for people with long names.
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Response from Petit-Fernand
Hello and thank you for your message! We've taken your comment into account and will pass it on to the dedicated department! Have a nice day? Luce C-MonEtiquette
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Cecilia Huerta
Rating: 1 out of 5
I did not receive my order, it was my fourth order and I was very satisfied so far with the quality and design of the labels. But I wrote to customer service to say that I have not received the order I placed on 11/07 I receive a satisfaction survey with this message: Merci encore de nous avoir contactés! N'hésitez pas à nous donner votre avis ci-dessous. That is to say that it is either an automatic message and no one reads the messages or they have very bad customer service. On 07/13 I received the last message from petit fernand saying that my order had been shipped. When tracking it says order delivered, but it never arrived to my mailbox or to my door.
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Response from Petit-Fernand
Good morning Cecilia, We will contact you today to help you. Good morning, Camille Petit-Fernand
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Charlene
Rating: 4 out of 5
1st order and I am very satisfied and the labels are very beautiful and look good on the objects for the start of primary school.
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Response from Petit-Fernand
Thank you so much for trusting us! Lovely day? Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
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Laura
Rating: 4 out of 5
Nice designs, and labels that match the visual on the site. But compared with my last order, the paper is of poorer quality, peeling less easily and tearing even when the labels come off. It's a shame.
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MARIA SOLER
Rating: 4 out of 5
I really like the labels but this time instead of each individual pack with the name of each girl, there were two in the same pack and I had to remove the staples to distribute each label to the corresponding girl.
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Claire Fady
Rating: 4 out of 5
Found spare part for children's water bottle: replace broken cap!
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MF
Rating: 4 out of 5
The new iron-on labels are much nicer and more practical than the first ones. To be continued in use and after several washes.
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Jane V.
Rating: 3 out of 5
Product is fine but delivery took over a week
Response from Petit-Fernand
Hello Jane, We are sorry to hear your delivery took a long time! Our delivery times to the UK are between 3 to 10 working days, as stipulated on our website. Kind regards, Jessica
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Sarah
Rating: 4 out of 5
The self-adhesive labels for clothes and objects are perfect! They hold up in every wash ;-) On the other hand, the iron-on labels from my previous order don't hold up at all :-( they come off after the 1st wash :-(
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Lucy
Rating: 4 out of 5
Amazing! Quality of the products is brilliant and I absolutely loved the little book the iron on name tags were held in along with pages of rip out sheets of heat proof paper. Makes it a lot easier to store the book away for the next use.
Response from Petit-Fernand
Thank you for your wonderful review Lucy ? Glad to hear you enjoyed your order ?? Jessica, Petit-Fernand
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Invité
Rating: 1 out of 5
Hello I made my order on 16.07 2023 and I have not yet collected. I am not happy Alexandra Scholler Soisson 3, op den Iessen L7363 Lorentweiler Luxembourg
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Response from Petit-Fernand
Hello, we are sorry to read that you have not received your order. I will contact you this morning to discuss a solution. Please accept our apologies for this postal delivery anomaly. We remain available to help you. Have a nice day? Luce C-MonEtiquette
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Emi
Rating: 4 out of 5
I've been buying them for several years now and I'm very happy. It lasts over time. On
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Invité
Rating: 4 out of 5
Very good product Fast delivery
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Audrey
Rating: 3 out of 5
Pen labels are very difficult to remove
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. Please don't hesitate to contact us via our contact form to explain the problem in more detail so that we can find a solution for you! We remain available to help you. Have a nice day? Luce C-MonEtiquette
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KaiLi
Rating: 1 out of 5
I ordered on 10.07. and got an email on 12.07 that my labels are on their way, I haven't received them yet and school starts next week. ??
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Response from Petit-Fernand
Hello Gisela, we are very sorry that you have still not received your labels. We are here to help you, so we have contacted you to propose a solution. Have a nice day, Elise, EsIstMeins
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Delphine BATTISTELLA MIDDERNACHT
Rating: 4 out of 5
The labels fully meet our expectations and those of the children, with their choice of colors and illustrations?
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Response from Petit-Fernand
Thank you so much for your kind comment! We are delighted that you like our products so much! Have a nice day? Luce C-MonEtiquette
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Colette
Rating: 1 out of 5
Order was lost then replacement hasn't arrived either
Response from Petit-Fernand
Hello Colette, I have contacted you by email regarding delivery times. Do not hesitate to contact us should you have any further question. Kind regards, Jessica
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Gwendolyn Charray
Rating: 4 out of 5
Received my order 3 days before it was super fast. Lots of choices for the background, writing and images. When I unpacked it, my daughters loved it. Very good experience
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Response from Petit-Fernand
Hello Gwendolyn, Your labels couldn't wait to join your daughters' school supplies! We're delighted to hear that you're completely satisfied with your order. ?? Very nice day, Ophélie C-MonEtiquette
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Romina Chantrenne
Rating: 4 out of 5
Easy efficient pretty and fast
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Anonym
Rating: 4 out of 5
Great labels. Only the iron-on labels don't last with us.
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Response from Petit-Fernand
Hello Esther, thank you for your order and your review. We are very sorry that the iron-on labels are not holding. We have contacted you to have more information about this and to propose a solution. We wish you a nice day. Elise, EsIstMeins
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Valentina
Rating: 3 out of 5
I've been getting labels from you for 5 years but with the previous order I encountered a problem. the adhesive clothing labels hardly came off the envelope you sent , it took minutes before I could do it and when I could it all remained ruined and folded. still I redo the order giving you confidence. hope for the best
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Response from Petit-Fernand
Dear Valentina, we are sorry to hear that you have experienced a problem in previous orders, this is definitely a defect. Should you ever have a problem on the labels again, we remind you that you have 3 months to report it to us as stated in the general terms and conditions. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Yasmina
Rating: 4 out of 5
Easy to order and customize labels
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Denise
Rating: 4 out of 5
Good quality stickers but took a while to be delivered
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Invité
Rating: 3 out of 5
I've been ordering for several years, but this year I was super disappointed with the item labels. They were much thinner go on the pencil and glued harder. Disappointed this year. On the other hand, I have nothing to say about the clothing labels.
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Response from Petit-Fernand
Hello. We're sorry that you're not entirely satisfied with our labels. Indeed, the one-line labels for objects are not adapted to pencils and pens, the "minis" labels correspond better. Please do not hesitate to contact us directly at [email protected] so that we can advise you on our products! Have a nice day? Luce C-MonEtiquette
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Asia
Rating: 4 out of 5
Super nice, my son is thrilled ?
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Response from Petit-Fernand
Thank you very much for this great review. That's perfect that your son likes the labels. Have a nice day, Elise, EsIstMeins
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Mel m
Rating: 4 out of 5
Great labels, true to the model. Fun and easy to use. The only drawback is that you can't change the size of the personalized text on the kits.
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Response from Petit-Fernand
Hello, thank you for your message. Your suggestion has been taken into account and we'll be talking to the dedicated department! Have a nice day? Luce C-MonEtiquette
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Marion Evrard
Rating: 1 out of 5
I ordered labels for my children's scout camp, which started on July 21. I paid for express delivery to receive my order between July 15-16, so that I could get everything ready and stick the labels on the kids' clothes. On July 20, I still hadn't received anything. I contacted customer service, who told me I'd be reimbursed for the shipping costs of just over 9, since my order hadn't been delivered as planned. I would have preferred to have my labels. Finally, I received my order on July 24, which was too late. It's no longer of any use to me. I'm really disappointed. I had to mark the clothes with felt pens, which damaged some of them.
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Response from Petit-Fernand
Hello, we're sorry to read that your labels arrived too late. I will be in contact with you this morning to discuss a solution that might suit you. We apologize for the delay in delivery by Chronopost. We remain available to help you. Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
Despite a delivery error, the problem was dealt with properly. Very pleasant person on the phone.
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Response from Petit-Fernand
Hello Mélanie, We are very sorry for this delivery error! We hope you enjoy your order! Have a nice week, Ophélie C-MonEtiquette
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Julia
Rating: 4 out of 5
Unfortunately, my first delivery was lost in the post. However, after I contacted esistmeins, I was immediately offered a new delivery at their expense or a refund of the price!
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Response from Petit-Fernand
We are very sorry that your first order was lost. But we are always here to help and are glad we could offer you a solution. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 1 out of 5
To this day, I still haven't received my order :(
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I have just tried to contact you by phone and sent you an email to discuss a solution. Please accept our apologies for this postal delivery anomaly. Have a nice day? Luce C-MonEtiquette
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Viviana S.
Rating: 4 out of 5
Great labels, easy to customize is very cute Cute bottles but a little difficult to use for small children
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Response from Petit-Fernand
Good morning Viviana, thank you for sharing your opinion. ?? We are currently working on a new baby water bottle model. See you soon on our website! ? Alessio, Petit-Fernand
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