The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Every year I order back-to-school labels. The site is very well designed, my daughter chooses the background and the writing herself, and you can see the result immediately, so I'm never disappointed. It's just a shame that from one year to the next the password is reset as if you were a new customer...
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Sig.Ra L.
Rating: 3 out of 5
Having to make more little gifts, receiving one booklet with labels with different names was not helpful. The quality is good. Thank you
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Response from Petit-Fernand
Good morning, We are sorry if your order does not fully meet your expectations. I can confirm that we produce a separate block only when it is a savings package (nursery, kindergarten...). For other cases, and even if the order includes several names, we do not necessarily send multiple pads, for reasons of paper consumption and staples (eco-responsibility). We thank you for your understanding. Have a nice day. Alessio, Petit-Fernand
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Invité
Rating: 4 out of 5
Order correct and on time
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Response from Petit-Fernand
Good morning, thank you very much for sharing your opinion.? We hope to see you again soon! ?? Good day Alessio, Petit-Fernand
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Nina G.
Rating: 1 out of 5
Unfortunately, my order never arrived.
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Response from Petit-Fernand
Hello Nina, We are very sorry that you have not received your order. We have sent you an email to suggest a solution. We look forward to hearing from you. We wish you a nice day. Elise, EsIstMeins
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Mme Aldine Da Silva
Rating: 4 out of 5
Speed of receipt. The labels looked just like they did on my screen. And we had enough labels to mark everything... Reasonable price. Nothing to complain about.
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Invité
Rating: 3 out of 5
The shipping time was not met. The labels for marking items are smaller than what I ordered.
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Response from Petit-Fernand
Good morning Melanie, We have just sent you an email to help you. Hello, Camille Petit-Fernand
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Flora
Rating: 3 out of 5
As much as I would have given them 5 stars with last year's labels, I'm a bit disappointed here. I washed clothes that had been labeled several days before, and the labels came off and stuck elsewhere, on other clothes. It did it for 2 labels, I hope the others will hold.
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our labels. I will contact you this morning to better understand the problem and propose solutions. We're here to help. Have a nice day? Luce C-MonEtiquette
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Bárbara
Rating: 4 out of 5
I want to comment that the order finally came to me the last day that you indicated that I could get it to the post office, almost 12 days after the order was placed. I thought it was not going to arrive and that is why I contacted you. I was very reassured by your prompt response and you told me that if it did not arrive you would find a solution. Thank you for your attention.
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Response from Petit-Fernand
Good morning Barbara, Thank you very much for your message. We are sorry to hear that the post office took so long to deliver your order. We are here to help you ! Good morning, Camille Petit-Fernand
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Invité
Rating: 4 out of 5
ease of consultation and choice
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Cliente
Rating: 1 out of 5
Unfortunately, the labels I ordered arrived wrong and I could not even reorder them because they would have arrived too late.
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Response from Petit-Fernand
Good morning Anna, we apologize for this error. We have refunded your order as per your request. We remain available and wish you a good day. Alessio, Petit-Fernand
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Camille FLAUTRE
Rating: 4 out of 5
Great labels! However, for an order involving several children, it would be more practical to make a booklet for each child. In our order, the labels for 3 children were mixed up in 2 booklets, which wasn't very practical.
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Katrin S.
Rating: 4 out of 5
Super easy order, shipping confirmation unfortunately not up to date and not easy to track. Otherwise everything was ok.
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Response from Petit-Fernand
Thank you for your review. We are sorry that the postal service is taking a while to deliver your order. However, we hope you like the labels. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 4 out of 5
Parcel received quickly I took stickers and Thermocollante, for my daughter's clothes. I haven't tried them yet, I'm waiting for the new school year. But it looks like good quality. I've seen practically nothing but good reviews, which is what convinced me, and it's not expensive at all.
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Sam
Rating: 4 out of 5
Good experience because it was not difficult for me to consult, choose and order the labels for my children. When I had a payment problem, I contacted your services and they were very reactive, which is very much appreciated.
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Sonsoles
Rating: 4 out of 5
I have not received my order. It's been a few weeks since it should have arrived and I haven't heard anything about it.... I have tried to contact you but I don't see how to do it :( - I repeat my opinion. The order did not arrive but they contacted me. They sent me the same order again without paying again and this time it did arrive. The customer service, very good.
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Response from Petit-Fernand
Good afternoon Sonsoles, We will contact you this afternoon to help you. Best regards, Camille
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Alexandra ROGER
Rating: 4 out of 5
First order made C-monetiquette. Fast delivery and before the estimated time. It arrives in a booklet with the sections clearly separated, which is very practical and avoids losing any. The labels seem to be of good quality, to be seen over time. The only downside, which is more of a recommendation, is the need for foot labels that distinguish between left and right feet, which are not available in the kindergarten pack I bought.
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Helena alonso
Rating: 1 out of 5
Order not received, several mail sent to customer service nothing was done !!!
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Response from Petit-Fernand
Hello, following our telephone conversation, I can confirm that your order has gone back into production and will be dispatched within 48 hours. Please accept our apologies for this postal delivery anomaly. We're here to help! Have a nice day? Luce C-MonEtiquette
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Ana Lorente Calafat
Rating: 1 out of 5
I placed an order on July 19 and they tell me that I will not receive it until August 1. They were labels for a trip and now I no longer need them. I will not buy again for sure, as they do not meet the delivery deadlines.
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Response from Petit-Fernand
Good afternoon Ana, We sent you an email to help you. Hello, Camille
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Francesca L.
Rating: 1 out of 5
the product never arrived and i paid in advance. second year that happens i will not buy again
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Response from Petit-Fernand
Good morning Francesca, we are sorry for this shipping anomaly by the postal service. We have refunded your order as per your request. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Laetitia CUBAUD MAHUT
Rating: 1 out of 5
Never any response after-sales service order error several emails left without any return! Very disappointed!
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Response from Petit-Fernand
Hi Laetitia, I'm sorry you didn't receive the right lunchbox. I've just seen that our emails couldn't be delivered to your mailbox. I will contact you by phone this morning to discuss a solution directly with you. I apologize for this technical problem. Have a nice day? The C-MonEtiquette team
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Antonia P.
Rating: 4 out of 5
More orders placed is always all positive! Wide choice of customization, bright colors and reliability in order handling.
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Response from Petit-Fernand
Good morning Antonia, we are glad you are satisfied with our products.?? We hope to see you back on our site soon!? Alessio, Petit-Fernand
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Juliane L.
Rating: 3 out of 5
Relatively fast delivery, but it's a real bummer when you order 2 different names, which are then stapled together in a colorful mess and you have to painstakingly take everything apart. If they were both gifts, then only one could receive the stickers and one the "cover sheet". There's definitely room for improvement...
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Response from Petit-Fernand
Hello Juliane, thank you for your review. We send the labels for ecological reasons together in a booklet. We will write you an email to suggest a solution. But we hope you like the labels. Have a nice day. Elise, EsIstMeins Team
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Cha
Rating: 1 out of 5
I haven't received my order and I still haven't heard back from customer service. Order placed 12 days ago.
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Response from Petit-Fernand
Hello, we're sorry to see that you still haven't received your order. As you should have received it yesterday at the latest, I'll be contacting you this morning to discuss how we can help. We're here to help! Have a nice day? Luce C-MonEtiquette
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virginie guegan pouhaer
Rating: 4 out of 5
Lots of choice, fast shipping and matching the order on the website.
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Fede
Rating: 4 out of 5
I had problems with my order and asked for clarification via email. They responded right away and sent the product back to me free of charge. Honest is not for everyone!
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Response from Petit-Fernand
Dear Federica, we thank you for sharing your experience.? See you soon and have a nice day!?! Alessio, Petit-Fernand
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Svenja
Rating: 4 out of 5
I have ordered from you several times and have always been satisfied with how well your stickers stick to everything. Whether clothing or objects, it does what it promises. Really great.
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Response from Petit-Fernand
Hello, thank you very much for this great review. Have a nice day. Elise, EsIstMeins
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Invité
Rating: 4 out of 5
Easy to stick and practical for a first school year. Wide choice of label designs.
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Cristina
Rating: 4 out of 5
The labels are very good, useful and of good quality. The transport maybe a little slow but good, all correct.
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Response from Petit-Fernand
Hello Cristina, Thank you very much for your message? Camille Petit-Fernand
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Mehrak R.
Rating: 3 out of 5
Shipping has taken 10 days for every order so far.
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Response from Petit-Fernand
Hello, we are sorry that the postal service is taking a while to deliver your order. But we hope you like your order. Have a nice day, Elise, EsIstMeins
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Laura
Rating: 4 out of 5
Order received with labels that were not ours, so for the 1st time I checked my order. We usually get one booklet per child, so by first name, but here it's all in the same booklet. I didn't like that as far as organization was concerned. This is the 1st time in 6 years that I've ordered.
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Leila
Rating: 4 out of 5
Quick receipt of the product . Very good label and practical for clothes and even the suitcase . Because my child was traveling and it was cool.
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Barbara Martial
Rating: 4 out of 5
The quality of the labels and the speed of delivery are always top-notch, but I'm a bit disappointed by the bonus stickers! On previous occasions, they were much nicer!
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Marie-France &Nbsp;
Rating: 3 out of 5
Hello, the labels are a bit large for pencils and small materials.
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Response from Petit-Fernand
Hello and thank you for your feedback. One-line labels are not made to be put on pencils! The "mini" size labels are what you need for pens. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
Quick and easy
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Invité
Rating: 3 out of 5
Original gift but poor presentation
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Response from Petit-Fernand
Hello, thank you for your comment. We've forwarded it to the development department! Have a nice day? Luce C-MonEtiquette
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Mandy
Rating: 1 out of 5
I did not receive my order. This is already the 2nd time there have been problems with my orders at cmonetiquette :-(
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Response from Petit-Fernand
Hello, thank you for your feedback. We are very sorry that you did not receive your order and we apologize for this delivery anomaly by the postal services. I have just sent you an e-mail to discuss the solutions we can offer you. We are here to help you. Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
Fast order!!! Fast delivery
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Angelo Bianchi
Rating: 1 out of 5
Hello, I asked within minutes of my order to change the logo of one of the children because I made a mistake, I was told very quickly that it would be done. The labels arrived without the requested change.
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Response from Petit-Fernand
Hello, indeed there was a technical problem when the change was taken into account, I apologize for that. As mentioned in the e-mail sent to you yesterday, your labels with the change have been reproduced and will be delivered to you very soon! We're here to help you. Have a nice day? The C-MonEtiquette team
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Jennifer Simon
Rating: 3 out of 5
I've been ordering your labels for years, but lately I've noticed that the quality isn't as good. They come off the markers. Which is a shame, because that's the main use I have for them. I have to add sticky paper around the labels to hold them in place...
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Response from Petit-Fernand
Hello, thank you for your feedback. It's true that the labels you ordered are not suitable for pens and pencils. The "mini" size labels are the most suitable! We can be reached at [email protected] for more information about our products. Have a nice day? Luce C-MonEtiquette
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Maria
Rating: 4 out of 5
The pack is a very good offer, great service. My only comment is that I find that some of the label pages aren't filled in properly, which means a lot of paper is wasted, knowing that printing more labels in the empty spaces doesn't cost any more.
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