The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
We are sorry to hear that the labels are too large. The size you ordered is 28x13 mm. Can you please give us more details about where you applied the labels so that they no longer fit? LG, Ana
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Riceli D.
Rating: 4 out of 5
Easy to navigate in the website. Products with good quality. Just the payment part, via banking transfer could be more clear, as the website is priced in GBP and the bank account in France is in EUR, so I had to do the exchange conversion by myself and hope that was aligned with the site.
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Invité
Rating: 4 out of 5
Good product, good quality
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Helene Tdch
Rating: 1 out of 5
Never received the order
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Response from Petit-Fernand
Hello Hélène, we contacted you a few days ago by email to help you. We look forward to hearing from you, and wish you a wonderful day :) Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
Really too small not visible enough in case of loss otherwise the dising was perfect Gift price
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Response from Petit-Fernand
Hello Marie-Alice, we invite you to contact us by email or phone to better understand your request. Good day, Sandra C-MonEtiquette
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A.B.
Rating: 3 out of 5
The products are great. The processing is also very good. What is annoying, however, is the pressure to leave a review. It's annoying!
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Response from Petit-Fernand
Hello and thank you for your order with us! The rating was not mandatory, if you want you can remove it :) LG, Ana
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Baerbel H.
Rating: 3 out of 5
It was not clear in the advertisement that the goods come from France and therefore the postal delivery time is quite long.
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Response from Petit-Fernand
Thank you for your feedback. We are indeed producing the labels in France with the different shipping options. For the standard delivery that you choose, it should be 2-8 working days. We are sorry if it was too long to wait.
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LM
Rating: 4 out of 5
Nice! Fast- in previous order you could choose individual symbols per row of stickers- now only 1 symbol for all?! Therefore 1 star less
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Les ailes de Michelle.
Rating: 1 out of 5
This was my third order and my last! The first time I thought I must have made a mistake to get the iron-on labels to peel off, so I gave you the benefit of the doubt. The second time I thought it was my iron that wasn't heating enough or too much. And then I invested in a mini press, so I could control the temperature down to the degree, for my third order. Having followed all the instructions, nothing happened, the labels all came off and some didn't even wait for the first wash. I'm very, very disappointed with the quality.
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Response from Petit-Fernand
Hello Adrienne, we're surprised by your message because iron-on labels are very resistant to washing. We have just contacted you by email to help you find the best possible solution. Good day, Sandra C-MonEtiquette
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la fille internaute
Rating: 3 out of 5
Nice, high-quality iron-on and self-adhesive labels, although I think we used to have more choice in fonts, colors and emojis.
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Response from Petit-Fernand
Hello Sophie, thank you very much for your feedback. I've just contacted you by email to discuss and find out more about your request. Have a nice day, and thank you for your trust. Sandra C-MonEtiquette
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Rosanne
Rating: 4 out of 5
Impeccable toiletry bag, large and with a quality zipper. I also ordered self-adhesive labels: very pretty, seem to hold well, but a bit small I think. The kids are delighted!
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Marie T
Rating: 3 out of 5
The labels were difficult to remove from the backing. After complaint + photos, the product was replaced and reshipped free of charge. That's all very well, but I didn't get the correct labels until 10 days later, which made it difficult for me to put them on the garments they were intended for.
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Response from Petit-Fernand
Hello Marie, we apologize for this cutting anomaly. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 3 out of 5
Good day, I placed an order 4 years ago and I liked the labels, I ordered them again but, they did not arrive. I am waiting to receive them again free of charge, therefore, I cannot give my opinion yet. Regards.
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Response from Petit-Fernand
Hi Luz, let us know as soon as you receive them :) Regards, Sandra Petit-Fernand
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Coraline Le bot
Rating: 4 out of 5
I didn't know that you had to turn to open it, so my son can't do it.
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Invité
Rating: 1 out of 5
I paid extra to receive express shipping and not only did it not arrive on time but it exceeded the normal time. Also the quality of the labels not as before. The labels on the shoes peel off after 2-3 uses and the self-adhesive labels on the clothes came off in the first wash I did in the washing machine. I have been a customer for years and this had not happened to me, in previous orders....
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Response from Petit-Fernand
Hi Lidia, we have contacted you by email so that you can give us your order number because this order does not contain any shoe labels. Good day :) Sandra Petit-Fernand
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DT
Rating: 3 out of 5
the labels are easy to stick on and of good quality (I haven't washed the clothes yet), but a little difficult to peel off the display plate because the pre-cutting of the labels isn't quite right.
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Response from Petit-Fernand
Hello Diane, we have just contacted you by email to help you :) Have a nice day, Sandra C-MonEtiquette
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Client
Rating: 4 out of 5
Fast and efficient. The labels are attractive and easy to read.
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Julie
Rating: 1 out of 5
I have not yet received my order
Response from Petit-Fernand
We are very sorry that the postal services fail to deliver your order. Our customer service will get in touch with you to offer a few possible solution. Kind regards, Alessio
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Sonia
Rating: 1 out of 5
I have not received my order, even though I ordered it twice.
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Response from Petit-Fernand
Good morning Sonia, we have contacted you by email to give you more information about the follow-up of your order. Have a nice day, Sandra Petit-Fernand
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Rb
Rating: 1 out of 5
I ordered labels for sugared almonds, I asked for express delivery to be sure to receive them on time, I ordered on 17/05 I received the order on 25/05, it was too late I had to improvise labels myself, now I find myself with labels that I no longer need.
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Response from Petit-Fernand
Hello Rachida, once again we apologize for the delivery anomaly by chronopost. The delivery charges have been reimbursed. Good day, Sandra C-MonEtiquette
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Tosca
Rating: 4 out of 5
Quality labels, which I have been ordering for a while now and have never been disappointed. Very fast delivery in a few days. I'm taking off one star because the designs and backgrounds have never been renewed since I started ordering, although they could be (strawberry, sunshine, lavender, more animals like a toucan, funny fish...).
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Invité
Rating: 3 out of 5
I made two successive orders because the interface was not clear. Apart from that, the products met my expectations.
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Response from Petit-Fernand
We are surprised by your opinion because we send a confirmation email for each order. Very nice day, and thank you for your trust. Sandra C-MonEtiquette
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Estelle K
Rating: 4 out of 5
Beautiful, practical labels. However, the stapling of the booklets mixes the 2 children: I would have preferred to have a complete booklet for one and a complete booklet for the other.
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Iza
Rating: 4 out of 5
I had already ordered from the paravent so I was already familiar with the concept, but I have to admit that the last labels I bought had a defect: they were badly precut and therefore tore in places.
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Beatriz Gutierrez
Rating: 1 out of 5
Mala pprque me no me llega elmprodu to desde hace 25 dias que hice el Pedido
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Response from Petit-Fernand
Good morning Beatriz, we have contacted you by email to give you more information about the follow-up of your order. Have a nice day, Sandra Petit-Fernand
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Sara I.
Rating: 4 out of 5
Beautiful labels
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natacha nikolic
Rating: 4 out of 5
Very good site. Fast delivery, good quality product. Only negative point. Impossible for my 2 and a half year old daughter to open the gourd by herself, so she won't be able to use it straight away, which is a shame.
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Invité
Rating: 4 out of 5
The labels fit perfectly and the delivery time was shorter than before! Great!
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cliente
Rating: 4 out of 5
Beautiful labels. The only downside is the slightly long reception time.
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B.K.
Rating: 3 out of 5
I had ordered a set as a gift and various things for myself. I was very surprised when the order arrived and was completely mixed up. Some sheets from the set were completely loose. I now have to unravel the two booklets, sort everything and re-staple so that the things that belong together are together. A lot of fiddling and time that I would have liked to have saved myself. Shipping also took quite a long time. Fortunately, the quality of the labels is good.
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Response from Petit-Fernand
Hello, we are very sorry and it should not have been :( I will send you a private message right away so that we can find a solution. Have a nice day! Matilda
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michele
Rating: 4 out of 5
Very well explained site, it doesn't take long to personalize your label. Received very quickly in a small booklet, with little gomettes for my son as a bonus?
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stella
Rating: 1 out of 5
I haven't received anything yet, I would like to hear about the goods or info for a refund
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Response from Petit-Fernand
Good morning Stella, we are sorry for this shipping delay by the postal services. We have proceeded to send you an email to find a solution. Alessio, Petit-Fernand
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Cafiero virna
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello Virna, an email has been sent to you to help you as quickly as possible with your order. Your order was to be delivered by post. Have a nice day, Sandra C-MonEtiquette
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Lala
Rating: 4 out of 5
The labels are beautifully illustrated and of good quality! My little one and I are delighted
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cagodaille37
Rating: 4 out of 5
Meticulous workmanship. Quick delivery. Well
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Lo
Rating: 3 out of 5
It wasn't the first time I'd ordered from the site. The order itself was done very quickly but the shipping took much longer than usual, much to my surprise. The tracking was not very clear this time. Otherwise very nice site to make labels.
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Response from Petit-Fernand
Hello Laure, we're sorry for the delay in your order. Indeed, sometimes the delivery with the Post office can be longer. Thank you for your confidence. See you soon :) Sandra C-MonEtiquette
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Ana
Rating: 4 out of 5
It is the second purchase and I am very satisfied, my daughters are delighted with the labels, I value positively the shipping by regular mail to your home.
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Martina S.
Rating: 4 out of 5
Beautiful, useful labels. I prefer the self-adhesive ones over the ones that stretch.
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Invité
Rating: 1 out of 5
I have yet to receive my order despite flagging it with customer service. This is incredibly disappointing.
Response from Petit-Fernand
We are very sorry that the order didn't arrive in time. Unfortunately, the Royal Mail lost your order in the transition and we can not influence it. We sent you the replacement on our cost and would like to know if you received the second batch. Kind regards , Ana
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Sibylle K.
Rating: 1 out of 5
Extremely poor quality. The rather expensive personalized bottle was broken very quickly. It was neither dropped nor put in the dishwasher. Warranty is not provided by the company in accordance with legal requirements. A 20% discount for a bottle where the coating crumbles off after less than a year of regular use is completely inappropriate. Unfortunately I can't upload photos here, but I will try Google. Hands off this supplier!
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Response from Petit-Fernand
Dear Sibylle, thank you for getting in touch with us. As we have been discussing for a few days, unfortunately we are unable to offer a replacement for the bottle, which has been dropped and damaged after 15 months of use. Unfortunately, this is not our company policy. We have offered you a small gesture of compensation. We hope to see you again anyway !!! MFG, Ana
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