English 
M
Rating: 4 out of 5
Top customer service despite site bug
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 923 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 3 and 4 stars
Reset filtersG
Rating: 3 out of 5
Fast delivery. Iron-on labels very pretty, but very difficult to remove from their backing.
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Response from Petit-Fernand
Hello Vanessa, we have just contacted us by email about your order. We are very sorry for this quality anomaly. Have a nice day, Sandra C-MonEtiquette
M
Rating: 4 out of 5
The site is fun, the prices are right, the choice of colors and fonts could be wider, but what it offers is already sufficient. I like the combination of colors and patterns. I bought the pack with iron-on clothing labels last year, and nothing has moved. The clothing stickers are practical for just one occasion, but should come off in about ten washes, in my opinion. The shoe labels are also holding up very well, and the item labels are perfect. Frankly, I'm very happy with my purchase, and I didn't hesitate for a second to place another order for my son's new clothes.
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I
Rating: 4 out of 5
Beautiful, colorful and durable labels. Various themes to suit every taste. Recommendation.
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K
Rating: 4 out of 5
The service was good
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D
Rating: 4 out of 5
Purchased thermoadhesive clothing labels found to be wash resistant and the colors very vibrant could be helpful if they were also available in other sizes
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C
Rating: 4 out of 5
Labels received very quickly Nickel for the moment after 1st wash To be seen over time...
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C
Rating: 4 out of 5
Quick and easy?
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H
Rating: 4 out of 5
Lovey product and service. Delivery took a while and a little more expensive than others on the market. Time will tell if they last longer than competitors
A
Rating: 4 out of 5
I am delighted with the speed with which I received my labels. Unfortunately, I'm a bit disappointed because they don't stick to my clothes. After 3 days, the ones on my slippers had come off. Same on clothes, but great on objects.
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T
Rating: 3 out of 5
Quite pleased with my order but the coloured water bottle stoppers seem to be more fragile and broke after the 1st use.
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Response from Petit-Fernand
Hi Talline, we're really sorry about this quality anomaly. We've just left you a voicemail to help you replace it. Have a nice day, Sandra C-MonEtiquette
M
Rating: 1 out of 5
Never received my order. It was delivered elsewhere, due to a labelling error on your part. I'm disappointed because I really needed it, I had to order on another site more reactive. However, the customer service team was very sympathetic and offered me a refund, which I'm still waiting for. Even if this has been resolved, I'm still obliged to give it just one star.
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Response from Petit-Fernand
Hello Marine, we are sincerely sorry for this error on our part. As agreed, the refund has been processed and will be visible on your account in the next few days. Have a nice day, Sandra C-MonEtiquette
I
Rating: 3 out of 5
The pictures are nice and the shipping is very fast but I'm disappointed because the labels don't fit on the clothes.
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Response from Petit-Fernand
Hello Stéphanie, we've just left you a voicemail to help you. It's not normal for labels to come off. Have a nice day, Sandra C-MonEtiquette
L
Rating: 4 out of 5
On the order it would be better to have the date written with the promise of delivery
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A
Rating: 3 out of 5
I never received my order. A second one will be gone since 1 week tomorrow I hope it will arrive and I will modify my opinion. The customer service was very understanding but I hope to receive my order because you have debited me and I still have not received my purchase.
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Response from Petit-Fernand
We tried to contact you by phone to know if you received the order :) See you soon Alexia, Sandra C-MonEtiquette
C
Rating: 1 out of 5
Order placed on 07/05/2023 and still not received Maybe one day I will receive it Because almost 5 euros delivery is expensive to pay for this delivery
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Response from Petit-Fernand
Hello Carla, an email has been sent to you to help you. Your order was due to arrive on 22/05. We look forward to hearing from you and wish you a wonderful day. Sandra C-MonEtiquette
I
Rating: 1 out of 5
The 48-hour service is the time it takes to get it ready for you, and then 3 to 10 working days if you are lucky. You have to order well in advance. Customer service does not respond to complaints are general automated emails.
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Response from Petit-Fernand
Good morning Veronica, we have just sent you an email to help you as soon as possible. We are sorry to hear that you did not receive your order in time. Good morning, Sandra Petit-Fernand
J
Rating: 4 out of 5
Great designs, fast delivery, stickers stick well to clothes, lunch box etc. The clothes stickers don't stick to shoes, so you have to order extra ones for shoes. Dishwasher, washing machine and tumble dryer safe!
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Response from Petit-Fernand
Dear Jasmin! Thank you for your purchase from us and for this positive review! Please make sure to follow the instructions on each individual label, otherwise they may peel off if used incorrectly.
S
Rating: 4 out of 5
It was quick and the choices were nice.
J
Rating: 4 out of 5
Shipping took quite a long time (1 week), but the stickers look great.
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Y
Rating: 4 out of 5
Good product at a good price, the only problem is that it took a long time to arrive.
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J
Rating: 1 out of 5
Hi. I ordered the labels on 12/05/2023. We are at 19/05/2023 and I still don't have them. The phone number that appears on the web is a 902 (I think it is forbidden to use it for customer service, if I am not mistaken) always with the little song "at this moment we can't attend you, leave a message". Well, so far my experience is not very good.
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Response from Petit-Fernand
Good morning Jordi, we have sent you an email to help you. I'm sorry you couldn't reach us by phone on Friday, we had a technical problem with our phone. But this week it is working again. I look forward to hearing from you to help you. Good morning, Sandra Petit-Fernand
G
Rating: 4 out of 5
Great personalized labels for my baby girl's baby clothes, especially the adhesive ones. I had a little trouble with some thermo adhesive labels I bought as a backup the glue had worn off.
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C
Rating: 4 out of 5
Nice, high-quality labels, but they peel off a little too easily by hand for clothing (and object) stickers. Some of the decal fonts are really shabby (such as laperçu). Customer service contact with "off the mark" response
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I
Rating: 1 out of 5
I was satisfied for years. Ordered at a discount. It's been 4 weeks now. Goods still not received. Customer service does not answer in German. What a pity
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Response from Petit-Fernand
Hello and we are sorry that Deutsche Post has a problem with the delivery. We would like to contact you via email to confirm your address and ask you to send us what you have not received in German. LG, Ana
A
Rating: 3 out of 5
I've been ordering for my children for school and home (mainly labels). The idea is beautiful and clever. The downside is that the last time I ordered I had a 20% discount that I didn't take advantage of. Have a nice day!
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Response from Petit-Fernand
Hello Anne-Sophie, we're sorry to hear that you were unable to redeem your discount. We have sent you a message to find a solution. Have a nice day Alessio, C-MonEtiquette
A
Rating: 3 out of 5
Very slow service
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Response from Petit-Fernand
Good morning Anna, we are sorry to hear about this delay from the postal serizio. We hope you enjoy your order and remain available for any questions you may have [email protected] Good day Alessio, Petit-Fernand
M
Rating: 4 out of 5
The labels arrived quickly and are of good quality.
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O
Rating: 4 out of 5
Fast turnaround and very attractive product prices.
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I
Rating: 3 out of 5
The stickers are beautiful and come with a gift detail at the end of each booklet that we loved but I do not give more stars because I ordered for two different children and came badly bound, mixed, and not a whole booklet for each child. A bit of a disaster for the price, I don't know if I will repeat.
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Response from Petit-Fernand
Hi Yolanda, we are sorry to hear that you received the mixed up labels. We have just sent you an email to help you. Have a nice day, Sandra Petit-Fernand
I
Rating: 4 out of 5
This time the stickers are not so easy to remove from the pad. Too bad
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D
Rating: 4 out of 5
A good choice and delivered on time
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S
Rating: 1 out of 5
I have not received it
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Response from Petit-Fernand
Good morning Susana, we have contacted you by email to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
I
Rating: 1 out of 5
Never recieved my item and no communication
Response from Petit-Fernand
We are very sorry that the postal services fail to deliver your order. We sent you the email with the dispatch and estimated time of reception on 21st April. Our customer service will get in touch with you to offer a few possible solution. Kind regards, Stacy
C
Rating: 4 out of 5
Very good but very long delivery. Usually I received the envelope within 2 days after my order. This time, 8 days after my order, I received a torn envelope. It would be wise to send in thicker boxes or envelopes.
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C
Rating: 4 out of 5
please bear in mind that lead times are 2 days after creation, so allow 4-5 days after payment. labels are impeccable and hold up very well to washing.
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I
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Berta, we have contacted you by email to help you as soon as possible. Hello, Sandra Petit-Fernand
L
Rating: 4 out of 5
The clothing and item stickers have been great, we ended up ordering a second lot when our daughter went up clothes size. The item stickers have lasted on dummies for a couple of months so far, going through being washed and sterilised. However, the iron on name tags came off really easily. We may have not read the instructions properly, but they only lasted a few washes.
Response from Petit-Fernand
Dear Lisa, thank you for being our customer:) Even if the instructions has not been followed correctly, you can still iron over the iron-on labels to make sure that the glue has melted and the labels will be permanent!
C
Rating: 4 out of 5
Easy, inexpensive and useful
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I
Rating: 1 out of 5
I ordered on April 28th and it's now May 15th and I still haven't received the labels!
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Response from Petit-Fernand
Hello Manon, as agreed by email, your order will be resent. We are very sorry about this delivery anomaly due to the Post Office. Have a nice day, Sandra C-MonEtiquette