Customer reviews of Petit-Fernand

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Kenryozo

Rating: 4 out of 5

Published on 07/02/2023 à 11h40

Fast delivery. Labels a bit big but we finally managed to place them on the clothes.

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Gabriele

Rating: 1 out of 5

Published on 07/02/2023 à 11h03

Goods never arrived.....

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Response from Petit-Fernand Published on 08/02/2023

Good morning Gabriele, I am sorry you did not receive your order. It must be a delivery anomaly. I have sent you an email so that we can bring you a satisfactory solution. I wish you a good day. Margaret

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Emmanuelle FACHERO

Rating: 1 out of 5

Published on 06/02/2023 à 21h01

It's been over a month since I ordered and I still haven't received anything...

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Response from Petit-Fernand Published on 07/02/2023

Hello Emmanuelle, we contacted you on 19/01 , because your order was returned to us by the Post Office. This morning, we contacted you by phone in order to help you. Good day, Sandra - Cmonetiquette

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Kirsty

Rating: 1 out of 5

Published on 06/02/2023 à 20h21

I placed my order on the 13th January with my order being shipped on the 16th January and to date I am still yet to receive my order.

Response from Petit-Fernand Published on 07/02/2023

Hi Kirsty, Thank you very much for choosing Petit-Fernand! We are sorry that you have not yet received your order. The delivery time should take from 2 to 6 working days. We will remanufacture and post the order on our cost. We are sincerely sorry for this issue with the postal services and hope you will receive your order very soon! Ana from Petit-Fernand

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Kunde

Rating: 3 out of 5

Published on 06/02/2023 à 08h58

Unfortunately, they don't last in the dishwasher.

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Response from Petit-Fernand Published on 07/02/2023

Thank you for choosing Esistmeins. We are sorry that the labels are starting to peel off. Please read our email for details on how to resolve this issue. MFG, Ana from Esistmeins.

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Ganime

Rating: 4 out of 5

Published on 05/02/2023 à 09h22

The stickers look good and stick well, the only thing is that they could be a little bigger because the logo is not easy to recognize.

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Response from Petit-Fernand Published on 06/02/2023

Hello Ganime. Thank you for your review! We are pleased that you liked our products. You ordered the labels that can only be applied over the care label, that's why they are small . If you would like to have a larger illustration and the label, we offer iron-on labels :)

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Gabi

Rating: 4 out of 5

Published on 03/02/2023 à 19h43

Fast delivery, beautiful and practical labels. Hold very well!!!

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Barbara

Rating: 4 out of 5

Published on 03/02/2023 à 15h42

I usually receive the order quickly and this took a long time. Impeccable quality as always.

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Virginie S.

Rating: 4 out of 5

Published on 03/02/2023 à 13h23

Very cute labels and still hold up after repeated washing.

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María Díaz

Rating: 1 out of 5

Published on 03/02/2023 à 13h13

They take a long time to ship and to make. They arrived in 15 days

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Response from Petit-Fernand Published on 06/02/2023

Hi Maria, we apologize for the delay of your order. In general they usually arrive in an average of 6 days. Have a nice day, Sandra - Petit Fernand

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Khadija HNINI

Rating: 4 out of 5

Published on 03/02/2023 à 11h40

Very nice label, too bad it doesn't have the stickers with different shapes on the last page like before.

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María Jose

Rating: 1 out of 5

Published on 02/02/2023 à 22h58

The order arrived 15 days late. I think this is a bad service that they should consider fixing.

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Response from Petit-Fernand Published on 03/02/2023

We are sorry for the delivery anomaly. We hope you will be satisfied with our products. Have a nice day.

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Beatriz Santos

Rating: 1 out of 5

Published on 02/02/2023 à 17h47

I have not received my order. I have informed them and have not received a reply. I am very dissatisfied

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Response from Petit-Fernand Published on 06/02/2023

Hi Beatriz, following our telephone conversation, I can confirm that your order has been returned :) Have a nice day, Sandra - Cmonetiquette

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Carole

Rating: 4 out of 5

Published on 02/02/2023 à 16h48

Fantastic product, really easy to use and has great longevity despite a high volume of laundry! Delivery could have been faster though.

Response from Petit-Fernand Published on 03/02/2023

Hi Carole, thank you very much for your feedback. We are glad to hear that the labels are holding up well and that you like our products. We also work with local delivery services and rely on them. Delivery usually varies between 2 and 6 working days.

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Belén

Rating: 4 out of 5

Published on 02/02/2023 à 12h13

Good product, lots of models to choose from, easy to use. I did not receive my shipment, I claimed it and they sent me another one right away. Good customer service.

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Response from Petit-Fernand Published on 20/02/2023

Thank you Belen :) Have a nice day, Sandra - Petit Fernand

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Céline BOUVY

Rating: 1 out of 5

Published on 02/02/2023 à 10h08

I never received my order...

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Response from Petit-Fernand Published on 06/02/2023

Hello Céline, we are very sorry about this delivery anomaly with the postal services. Following your request 15 days ago, we can confirm that the refund has been made. Good day to you, Sandra - Cmonetiquette

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Tiphaine

Rating: 4 out of 5

Published on 01/02/2023 à 21h29

Good quality labels. Delivery time longer than expected. New designs would be a plus!

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Response from Petit-Fernand Published on 02/02/2023

Thanks for your feedback Tiphaine . Our superb team of graphic designers are working on new illustrations :) Very nice day, Sandra - CmonEtiquette

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NATHALIE

Rating: 1 out of 5

Published on 01/02/2023 à 21h01

Late delivery 1 week wait

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Response from Petit-Fernand Published on 02/02/2023

Hello Nathalie, we're sorry for the delay in delivery. Our orders usually arrive within 2 to 4 working days. Good day, Sandra - CmonEtiquette

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Yana T.

Rating: 3 out of 5

Published on 01/02/2023 à 17h00

Great service overall, however stickers do not stick that great for that long. Also, sometimes is tricky to find some features on the website. For example, I wanted single line Max but couldn't fine the option for single line, so I got an empty space and my son's three-letters-name, not that great

Response from Petit-Fernand Published on 02/02/2023

Hi Yana, thank you for your review. We are sorry to hear that the labels started to peel off. This should not happen and we would like to find out more over the email. We always available to answer your questions in a case you can not find some products or require more information on our products. Kind regards, Ana

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Invité

Rating: 4 out of 5

Published on 01/02/2023 à 16h38

Very pretty labels that wash off well

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Invité

Rating: 1 out of 5

Published on 01/02/2023 à 16h09

24 days to receive my order... I contacted by mail, I had a return but no commercial gesture !!! The labels on the other hand are of good quality, nothing to say about that!

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Response from Petit-Fernand Published on 02/02/2023

Hello Océane, we are happy to read that your order has finally arrived after two shipments from us. Our apologies for the delivery anomaly. Good day, Sandra - Cmonetiquette

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Abousefian

Rating: 3 out of 5

Published on 01/02/2023 à 13h37

I put only 3 stars because I did not receive the 3 of sharing sponsorship which are always waiting. I placed 2 orders in January and was not able to take advantage of the 3. We exchanged phone calls and emails. And the problem is still not solved

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Response from Petit-Fernand Published on 02/02/2023

Hello, I'm surprised to read your message, because the 3 sponsorship euros are automatically transferred to your customer account. To use them, just enter "3" at checkout. Have a nice day, Sandra - Cmonetiquette

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Mylene

Rating: 3 out of 5

Published on 01/02/2023 à 13h36

Good product, I recommend it. On the other hand, paying for fast shipping to receive it more than a week later is average.

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Response from Petit-Fernand Published on 02/02/2023

Hello Mylene, thank you for your confidence :) On the other hand, I'm sorry but on your order, you've selected free standard shipping with the post office. If you have two orders in progress, including one with chronopost, we invite you to contact us by phone to better understand and help you. Good day, Sandra - CmonEtiquette

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Chantal

Rating: 1 out of 5

Published on 01/02/2023 à 10h45

Hello, I have already reported this. I was very disappointed by the form of communication concerning the shipping time of your products. You announce 48 to 72 hours, but in fact it's the time it takes to prepare your parcel, not the time it takes to receive your order. Maybe I'm stupid, but unfortunately that's what I realized when I wanted to order quickly, and it created frustration and disappointment because I didn't receive the labels in time for my son's Classe De Neige and I found myself having a lot of trouble labeling all his things. That's why I wouldn't recommend you.

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Response from Petit-Fernand Published on 02/02/2023

Hello Chantal, I'm sorry that there was a confusion between the manufacturing time and the delivery time of the postal services. In fact, we manufacture orders within 48 hours and then the Post Office delivers within 2 to 4 working days. Good day, Sandra - CmonEtiquette

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Invité

Rating: 3 out of 5

Published on 31/01/2023 à 20h37

Adhesive labels for clothes are resistant to washing,unfortunately,on the other hand,with the thermoadhesive ones I did not find very good because they almost all came off after the first or second wash.I recommend using them on light cotton to make them last a little longer.

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Response from Petit-Fernand Published on 03/02/2023

Good morning Chiara, I am sorry you have encountered problems with our labels. It is abnormal for them to come off if the instructions were followed correctly. I have sent you an email so that we can bring you a satisfactory solution. Have a good day. Margaret

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Rose

Rating: 1 out of 5

Published on 31/01/2023 à 19h48

I am disappointed I did not receive the right labels this one are to stick with the iron (or I wanted the other )that stick without the iron very disappointed

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Response from Petit-Fernand Published on 01/02/2023

Hello Rose, we're sorry to read your message, but when you place an order, the labels print automatically. We'll be in touch later today to help you. Have a nice day, Sandra - Cmonetiquette

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Invité

Rating: 1 out of 5

Published on 31/01/2023 à 13h03

My order never arrived.

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Response from Petit-Fernand Published on 01/02/2023

Good morning, I am sorry you did not receive your order. I hope the solution proposed by phone will satisfy you. We wish you a good day. Margaret

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Pascaline

Rating: 1 out of 5

Published on 31/01/2023 à 12h26

I didn't receive what I ordered! Despite messages left on my voicemail and on the evaluation tool, I was never contacted again. Move on, there are more serious competitors out there!

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Response from Petit-Fernand Published on 01/02/2023

Hello Pascaline, We'll be in touch later today to help you. Have a nice day, Sandra - Cmonetiquette

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Invité

Rating: 4 out of 5

Published on 30/01/2023 à 23h06

Awesome labels!!! Too bad about the delay in delivery.

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Jenifer

Rating: 3 out of 5

Published on 30/01/2023 à 21h40

Some iron-on labels don't really hold, I have to go over them several times. And the labels could have been a bit smaller.

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Response from Petit-Fernand Published on 31/01/2023

Hello Jenifer! That can't be :( I'll send you a private message right away so that we can find a solution.

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Emilie

Rating: 1 out of 5

Published on 30/01/2023 à 14h41

I've emailed your services 2 times because I hadn't received my order.

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Response from Petit-Fernand Published on 31/01/2023

Hello Emilie, we have just contacted you by email to help you with the return of the order. Please reply within the day, to help you as quickly as possible. Good day, Sandra - Cmontiquette

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tiana CLUZEAUD

Rating: 4 out of 5

Published on 28/01/2023 à 13h16

I've been ordering this product for several years now and I'm very satisfied with it for my children's clothes. Adapted, easy to use, fast delivery, I am delighted and thank you to the team.

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Response from Petit-Fernand Published on 30/01/2023

Hello Tiana , We are delighted to read your message, and we sincerely thank you for your loyalty. We hope to get 5 stars next time ;) Sandra - CmonEtiquette

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Sophie

Rating: 4 out of 5

Published on 28/01/2023 à 10h19

Good, fast

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SD

Rating: 1 out of 5

Published on 27/01/2023 à 22h51

I never received the labels, and despite a message to notify the team, no response!

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Response from Petit-Fernand Published on 30/01/2023

Hello Stéphanie, we have just contacted you by email in order to help you with the follow-up of your order. We apologize for the delay in delivery. Have a nice day, Sandra - CmonEtiquette

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Elodie

Rating: 4 out of 5

Published on 27/01/2023 à 20h58

Nice, practical labels. However, no free tracking. 2 weeks to arrive.

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Christelle

Rating: 4 out of 5

Published on 27/01/2023 à 18h57

Good finish and quality labels. Holds well on both clothing and objects. I recommend

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Invité

Rating: 4 out of 5

Published on 27/01/2023 à 15h46

Nice labels, fast delivery, but the stickers come off after a few washes (at 30 degrees).

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Virginie BENOIST

Rating: 4 out of 5

Published on 27/01/2023 à 14h13

As ordered Too bad the labels are a little too long

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Nathalie

Rating: 4 out of 5

Published on 27/01/2023 à 14h09

Good value for money

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Sadie

Rating: 1 out of 5

Published on 27/01/2023 à 13h43

Still havnt received my order

Response from Petit-Fernand Published on 30/01/2023

Hello Sadie, this shouldn't happen :( I just send you an email to confirm you adress. As soon as you reply I'll be able to send your order again.