The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
It is noted that we can rectify our order if we notice our mistake quickly. Mistake noticed within 3 hours but very difficult +++ to change the order. I am first asked for additional information even though it was an order with a single product and my first email already contained the requested information, only to receive a response the next day where I have to send within 30 minutes the wish to cancel my order. Let's just say that 30 minutes is very short when we are working and do not have our nose on the phone. I managed with it, but I would not recommend
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Response from Petit-Fernand
Hello,
We are sincerely sorry for the inconvenience caused and thank you for taking the time to share your experience.
We fully understand your frustration regarding the very short deadlines to modify or cancel an order. Indeed, our goal is to start production as quickly as possible to ensure fast shipping and allow our customers to receive their product in the best possible time.
That is why modification requests must be made within a very limited timeframe. After this period, the process is already underway and it becomes very difficult, if not impossible, to intervene without delaying the entire production chain.
That said, we take your feedback into account to further improve our communication and responsiveness. We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
Giulia C-Monetiquette
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Perrotta E.
Rating: 1 out of 5
following a purchase from 10/08/2025
The writing on a stamp is not straight, and when I print, the ink comes out sideways.
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Response from Petit-Fernand
Good morning Elena,
Thank you for your feedback. We are sorry to learn that you encountered problems with the stamp and the ink. Your experience is important to us, and we are working to improve the quality of our products. We invite you to contact us directly to resolve the situation.
Best regards,
Giulia from Petit-Fernand
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Andretta M.
Rating: 3 out of 5
following a purchase from 14/08/2025
Labels beautiful as graphics, but very difficult to peel off the sheet. Too bad, the first time I found them great, this time they were poorly cut.
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Response from Petit-Fernand
Dear Marta, thank you for your feedback. We are glad that you appreciated the graphics of the labels, but we are sorry to hear that you had difficulty peeling them off. We will take your comment into consideration to further improve the quality of our products.
Giulia Petit-Fernand
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Solene N.
Rating: 1 out of 5
following a purchase from 25/08/2025
Not satisfied at all! I received labels with a name and surname that do not match my order at all! Help!
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Response from Petit-Fernand
Hello Solene,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your order did not meet your expectations. Your satisfaction is our priority, and we would like to resolve this issue as soon as possible. I have contacted you by email to discuss directly.
Best regards,
The C-Monetiquette team
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Julie L.
Rating: 4 out of 5
following a purchase from 23/08/2025
I am very satisfied with the products received in terms of quality. However, the last order I placed has a small defect. During the order, the name and surname were clearly visible on the proof. Unfortunately, upon receiving it, I saw that my child's name was not visible as the colors were close but not similar due to the gradients of the background color. What a shame.
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Sophie D.
Rating: 1 out of 5
following a purchase from 25/08/2025
Labels ordered on 25/08 with standard delivery of 5-10 days. It is now 9/09 and I still haven't received anything while I was assured that I would receive them by 8/09 at the latest: what a disappointment!
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Response from Petit-Fernand
Hello Sophie,
Thank you for taking the time to share your experience. We are sorry to hear that your order did not arrive within the expected timeframe. We have processed a refund for your order.
Best regards,
Alice C-Monetiquette
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Tesse V.
Rating: 1 out of 5
following a purchase from 12/07/2025
The adhesive came off after two days of use. For the cost incurred, I expected something more resistant and durable.
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Response from Petit-Fernand
Good morning Valentina,
Thank you for your feedback. We are sorry to learn that you encountered a problem with the adhesive. Customer satisfaction is fundamental to us and we are keen to constantly improve. We invite you to contact our customer service to resolve the situation.
Best regards,
Giulia from Petit-Fernand
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Sylvie R.
Rating: 4 out of 5
following a purchase from 25/08/2025
Fast shipping
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Corinne O.
Rating: 3 out of 5
following a purchase from 24/08/2025
These are not the right labels I wanted
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Response from Petit-Fernand
Dear Corinne,
Thank you for taking the time to share your feedback. We are sorry to learn that the labels received do not meet your expectations. We have just sent you an email to resolve the issue. Your satisfaction is our priority.
Best regards,
Giulia from C-Monetiquette
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Assa corinne O.
Rating: 1 out of 5
following a purchase from 24/08/2025
The labels are of poor quality because after the first wash, they all came off
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Response from Petit-Fernand
Hello Assa Corinne,
Thank you for taking the time to share your experience. We are sorry to learn that you encountered problems with the quality of our labels. Your feedback is valuable and will help us improve our products. Please do not hesitate to contact us directly so we can assist you.
Best regards,
Giulia from C-Monetiquette
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Wendy M.
Rating: 1 out of 5
following a purchase from 24/08/2025
Does not hold after 1 wash
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Response from Petit-Fernand
Hello Wendy,
Thank you for taking the time to share your experience with C-Monetiquette. We are sincerely sorry to hear that our products did not meet your expectations after a wash. Your satisfaction is our priority, and we are committed to improving the quality of our offerings. Please do not hesitate to contact us directly, we would be happy to find a solution together.
Best regards,
Giulia C-Monetiquette
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Alexandra C.
Rating: 3 out of 5
following a purchase from 23/08/2025
The labels are of lower quality than my previous orders, and in my notebook, I had labels that were in the name of another person
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Response from Petit-Fernand
Hello Alexandra,
thank you for your feedback. We are sorry to hear that the quality of your labels does not meet your expectations and that you encountered a problem with your notebook. Please be assured that we take your comments very seriously and we will look into this to improve our service.
Giulia Petit-Fernand
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Eva S.
Rating: 1 out of 5
following a purchase from 21/08/2025
My labels arrived stapled in a booklet, but the two large staples were placed beyond the spine, so I ended up with some of the labels damaged by the staples, and the special paper for thermal bonding the labels was missing.
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Response from Petit-Fernand
Hello Eva,
Thank you for your feedback and we are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we take your comments very seriously.
We will examine this delivery issue and ensure that it does not happen again. We have just contacted you by email with a solution
Have a nice day,
Camille C-Monetiquette
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Emilie L.
Rating: 1 out of 5
following a purchase from 24/08/2025
Very disappointed! I ordered 2 notebooks (10 self-adhesive labels + 10 iron-on labels per notebook). The first notebook arrived with the wrong name and the second notebook arrived with 10 missing labels... I would not recommend this site, not serious at all...
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Response from Petit-Fernand
Hello Emilie,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your expectations. Your satisfaction is our priority, and we are committed to correcting these errors. We have contacted you to resolve this issue as quickly as possible!
Best regards,
The C-Monetiquette team
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Isabelle M.
Rating: 4 out of 5
following a purchase from 24/08/2025
I commented on the labels for my children's return to school. I received the mail on time, however, the notebook inside did not belong to me and belonged to another person. I called and the problem was resolved quickly as the advisor took care of my notebook promptly and sent it to me via express delivery. I received my label notebook on time and my children were delighted. A little adrenaline rush before the return to school, but everything ended well thanks to the advisor C-Monétiquette.
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Lucie M.
Rating: 1 out of 5
following a purchase from 24/08/2025
I ordered labels with my son's name but received a different name
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Response from Petit-Fernand
Hello Lucie,
Thank you for taking the time to share your experience. We are sorry to learn that your order was not processed correctly. Your satisfaction is our priority, and we would like to resolve this issue quickly.
We hope that the solution provided met your expectations : )
Best regards,
The C-Monetiquette team
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CARLOS N.
Rating: 4 out of 5
following a purchase from 24/08/2025
Good
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Magali S.
Rating: 4 out of 5
following a purchase from 24/08/2025
2nd time I order in 4 years. The labels are beautiful and sturdy but a bit expensive.
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Alexandra D.
Rating: 4 out of 5
following a purchase from 24/08/2025
Fast and of quality. I just regret that there aren't more choices for children around ten years old. The patterns are very pretty but very childish.
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Sophie C.
Rating: 1 out of 5
following a purchase from 14/08/2025
Used named labels, followed instructions and left for 48hrs. Within first wash all labels fell off in the wash. Very disappointed
Response from Petit-Fernand
Hello Sophie,
Thank you for your feedback. We're sorry to hear about the issue you experienced with the labels. Please contact our customer service so we can assist you further and ensure your satisfaction. Your experience is important to us!
Best regards,
Giulia Petit-Fernand Team
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J-L Patrick C.
Rating: 3 out of 5
following a purchase from 24/08/2025
Quite a quick process but poorly stapled product which affects some labels
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Response from Petit-Fernand
Dear J-L Patrick,
Thank you for taking the time to share your opinion on C-Monetiquette. We are pleased that you found our service practical and quick. However, we are sorry to learn that the quality of some of our products did not meet your expectations. Please know that we take your feedback very seriously and will pass it on to our production team to improve our process. We have just proposed a solution to you by email :)
Best regards,
The C-Monetiquette team
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Stephanie M.
Rating: 4 out of 5
following a purchase from 24/08/2025
Satisfied with my purchase Quality labels and a good value for money
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MELYSE K.
Rating: 3 out of 5
following a purchase from 24/08/2025
On some clothes, they detach with gentle machine washing
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Response from Petit-Fernand
Hello MELYSE,
Thank you for your feedback regarding the deterioration of certain garments after gentle washing. We take your comments very seriously and will examine this issue to improve the quality of our items. We have just contacted you by email to present a quick and effective solution to this problem :)
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Moufida M.
Rating: 4 out of 5
following a purchase from 21/08/2025
Perfect even after washing
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ludvina B.
Rating: 4 out of 5
following a purchase from 24/08/2025
Top
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Estefania C.
Rating: 3 out of 5
following a purchase from 14/08/2025
They took a long time to send the package, in fact I had to claim it.
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Cecile V.
Rating: 1 out of 5
following a purchase from 24/08/2025
Honestly terrible, it smudges in the corners, and the ink overflows on the back of the fabric, very expensive for a horror
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Response from Petit-Fernand
Hello Cécile,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your experience with C-MonEtiquette did not meet your expectations. Your feedback is valuable, and we take your comments very seriously to improve the quality of our products. We have just sent you an email and contacted you by phone to resolve this issue as quickly as possible.
Best regards,
The C-MonEtiquette team
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Jessica N.
Rating: 4 out of 5
following a purchase from 14/08/2025
The stickers themselves are lovely and my son loved helping to put them on his uniform. There was however one page that hadn’t been cut out properly so I couldn’t peel the stickers off, which was disappointing.
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Lauren J.
Rating: 1 out of 5
following a purchase from 21/08/2025
I had ordered red labels and you delivered orange labels. My son was very disappointed.
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Response from Petit-Fernand
Hello Lauren,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you received orange labels instead of red ones. We understand your son's disappointment and wish to rectify this situation.
Your satisfaction is our priority, and we are committed to providing you with effective follow-up. We have just contacted you by email to offer you a solution :)
Best regards,
The C-Monetiquette team
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Samantha P.
Rating: 4 out of 5
following a purchase from 22/08/2025
Small problem this year, the labels of one of my children were not pre-cut... a bit annoying
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Manon B.
Rating: 3 out of 5
following a purchase from 21/08/2025
The labels peel off very poorly, the cutting was poorly done so I spend a lot of time peeling the label off the booklet! I do not find this to be of good quality.
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Response from Petit-Fernand
Hello Manon,
Thank you for taking the time to share your feedback on C-Monetiquette. We are sorry to hear that you have encountered difficulties with peeling the labels and that the quality was not up to par. Your feedback is valuable and will help us improve our products. We have just contacted you to find a solution.
Best regards,
Alice C-Monetiquette
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Samira H.
Rating: 3 out of 5
following a purchase from 23/08/2025
A bit disappointed, I have been ordering from you for many years and I find that the thermal adhesive labels do not hold as well as before. And yet I followed the same operating procedure. They all peeled off either completely or partially despite following the application instructions.
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Response from Petit-Fernand
Hello Samira,
Thank you for taking the time to share your feedback. We are sorry to hear that you have encountered problems with our thermal adhesive labels. Your loyalty is precious to us, and we take your comments very seriously. We will forward your feedback to our team to assess the situation. We have just contacted you by email to offer you solutions.
Best regards,
Alice from C-Monetiquette.
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Mirjam W.
Rating: 4 out of 5
following a purchase from 13/08/2025
Great quality, well made. Only the delivery took a bit longer than expected.
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Response from Petit-Fernand
Good day, Mirjam,
I am very pleased with your positive review – thank you for sharing your experience with us.
Have a nice day,
Customer Service EsIstMeins
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Marie et Gabriel D.
Rating: 1 out of 5
following a purchase from 23/08/2025
The "clothing" labels do not stick to the clothing... it's more than annoying...
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Response from Petit-Fernand
Hello Marie and Gabriel,
Thank you for your feedback. We are sorry to learn that our labels do not meet your expectations. Your satisfaction is our priority and we take your comments very seriously.
Our self-adhesive labels for clothing do indeed stick to the existing labels on your clothing for optimal hold as specified on our website.
Our team is available if needed.
Have a nice day,
Camille C-Monetiquette
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Claire P.
Rating: 3 out of 5
following a purchase from 23/08/2025
On the edge of the one piece label, there are big writings (copyright?) in any case it is very ugly very disappointed after several orders
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Response from Petit-Fernand
Hello Claire,
Thank you for taking the time to share your feedback. We are sorry to learn that the appearance of the labels did not satisfy you. Your feedback is valuable and we are constantly working to improve our products.
Our team is available if needed.
Have a nice day,
Camille C-Monetiquette
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Lorena C.
Rating: 1 out of 5
following a purchase from 13/08/2025
The clothing labels come off easily after washing... I expected a really durable product. It's a shame because the design and idea are very nice.. but it's a pity to waste money like this and have to buy something to label everything again.
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Response from Petit-Fernand
Hello Lorena,
Our labels are made to withstand the washing machine and dryer up to 60°C.
You can contact our customer service for help
Good day,
Camille Petit-Fernand
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Lisa D.
Rating: 1 out of 5
following a purchase from 23/08/2025
I bought the iron-on labels... they all come off after the first wash despite following the usage instructions.
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Response from Petit-Fernand
Hello Lisa,
Thank you for taking the time to share your experience. We are sorry to hear that the iron-on labels did not meet your expectations. Your feedback is valuable, and we would be happy to help you resolve this issue. Please feel free to contact us directly to discuss a solution.
Best regards,
Giulia C-Monetiquette
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Nancy R.
Rating: 3 out of 5
following a purchase from 23/08/2025
I recently bought a textile stamp during the back-to-school week, a bit disappointed because on some garments, after the first wash, the ink fades a bit, and I got a cup with a silicone handle, I don't find it practical because the lid is difficult to close and open and the water flow drains quickly.
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Response from Petit-Fernand
Hello Nancy,
Thank you for taking the time to share your feedback on C-Monetiquette. We are sorry to hear that your experience with the textile stamp and the cup did not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss these issues.
Best regards,
Giulia C-Monetiquette
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Lysele T.
Rating: 4 out of 5
following a purchase from 21/08/2025
I ordered 100 object labels for each of my daughters to mark all their school supplies. I was unpleasantly surprised to discover that the labels had not been pre-cut properly. To use them, I had to cut each label with scissors. I sent an email to customer service who sent me a new batch, this one, perfect! Thank you very much
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Sophia S.
Rating: 1 out of 5
following a purchase from 10/08/2025
The drinking bottles are unfortunately not dishwasher safe, which was not mentioned in the description. What a pity!
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Response from Petit-Fernand
Good day,
I am very surprised to read your email.
The product sheet of the drinking bottle you purchased clearly states:
"The bottle should be rinsed by hand with water.
Tip: Avoid the dishwasher to keep the design intact for a long time."
Have a nice day,
Customer Service EsIstMeins
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