The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, we're sorry to read that you're having trouble with the labels. In order to help you, we have contacted you by email :) Have a nice day
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Laura Gutiérrez Quinteros
Rating: 3 out of 5
I have not yet received the order, I understand that it is due to customs problems and is unrelated to the company itself, but I can not evaluate the product.
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Response from Petit-Fernand
Hi Laura, I am sorry to hear that you are delayed due to customs control. We hope it arrives soon. Good day
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Johanna
Rating: 4 out of 5
Perfect, I've been ordering labels for over 2 years now and they're perfect.
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Maria E.
Rating: 3 out of 5
I have been buying Petit-Fernand labels for my daughter since she was in daycare. I find them to be beautiful and comfortable. Unfortunately, with the last 2 supplies I have noticed that the glue on the stickers is not what it used to be, on the school pencils they would peel off and I had to tape them down. The old ones also resisted the washer, dryer and even the dishwasher. The graphics, on the other hand, are always beautiful. I recommend them and will still buy them again.
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Response from Petit-Fernand
Good morning Maria Eleonoora, We are very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution ! Have a nice day ? Alessio
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Adeline
Rating: 4 out of 5
I was delighted with my order, which arrived in 48 hours.
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Nelly Lombard
Rating: 4 out of 5
Fast delivery and quality labels. I took a school trip pack and ran out of iron-on labels.
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SW
Rating: 4 out of 5
Lovely stickers and amazing customer service. Thank you!
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Sara M.
Rating: 4 out of 5
Adhesives ottiimi Even if there was a mistake.. They send everything back to you.. Great service
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lyhiah karlson
Rating: 3 out of 5
Various problems when ordering, the payment method chosen at the start did not work. 2nd payment method, the discount did not work. Fortunately, after contacting customer service, they refunded the difference.
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Response from Petit-Fernand
We are sorry for this technical anomaly. Very nice day
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Asmae Bachiri
Rating: 1 out of 5
I never received the labels nor the refund order made on September 1 and Refund supposedly activated on September 26 we are October 18 still nothing
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Response from Petit-Fernand
Thank you for your message. Indeed, the repayment period depends on the bank. Very nice day
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Megane
Rating: 4 out of 5
I love these labels, very pretty and fast delivery. The only downside, and this is just my personal opinion, is that they don't stick very well. As soon as I put them in the washing machine for the 1st time, they start to peel off.
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Cédric
Rating: 4 out of 5
Nothing to say great
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Alessandra
Rating: 3 out of 5
The labels are wonderful, as always! Too bad the shipping by regular mail has been worse. Last year they arrived in a paper envelope, inside a hard cardboard envelope. This year in a plain envelope which, with the rain in the mailbox, failed. Most of the labels were saved but part of the pad was damaged. With what the order cost, it is a shame.
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Response from Petit-Fernand
Good morning Alessandra, we are sorry for this inconvenience with postal services. We have sent you an email to find a solution. Have a nice day ? Alessio
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Rocío García Rocha
Rating: 1 out of 5
Total scam by this company. If anyone is thinking of ordering from them please do not waste your time or money. More than a month waiting for my order, they offer to send it again instead of refunding and nothing arrives. As if the first order has gone to the Bermuda triangle, they don't give you any explanation why you are not going to receive it, they just tell you that it might not arrive. Sorry ? You write them an email and they reply as if nothing happened and they don't regret their mistake. It is not a mistake, it is a real SCAM.
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Response from Petit-Fernand
We apologize again for the delay of your order, and we hope it will be solved as soon as possible. Good day
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BÉATRICE JOST-SCHMITT
Rating: 4 out of 5
Personalized water bottle for three people after ordering the labels. I'm very satisfied with the quality of the products, but I'm a little disappointed that I had to pay the shipping costs. This does not encourage me to place another order.
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Samia V.
Rating: 4 out of 5
Great product, only delivery a little slow.
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Kare
Rating: 3 out of 5
Good product but VERY slow shipping.
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Response from Petit-Fernand
We are sorry for the delay in the delivery of your order. Good morning Kare
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Laura
Rating: 3 out of 5
Stick on labels haven't stayed on care labels during normal washing cycle this time as they have done with previous orders.
Response from Petit-Fernand
Dear Laura, we are sorry to hear about this. We can send the replacement or refund if you wish. We have more information over the phone.
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Judit Glez
Rating: 1 out of 5
My opinion is bad, basically because I cannot comment on the product BECAUSE I HAVE NOT RECEIVED IT, I have contacted you and have not received a response.
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Response from Petit-Fernand
Hi Judit, we sent you an email on Monday, October 10, to help you. We are waiting for your response to help you as soon as possible :)
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Cindy
Rating: 1 out of 5
Order received 1 month and a half later. No commitment from customer service.
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Response from Petit-Fernand
Hello Cindy, a voicemail was left this morning to help you. Have a nice day!
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Maldo
Rating: 4 out of 5
It was my first purchase.
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laura
Rating: 1 out of 5
Very disappointed, the iron-on labels came off after the first run in the washing machine, the shoe labels didn't hold at all, I wouldn't recommend it.
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Response from Petit-Fernand
Hello Laura, we are very sorry to read this. We have just sent you an email to help you as soon as possible :) Have a nice day and thank you for your trust
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Ligia De Lima Bezerra
Rating: 3 out of 5
The labels are very cool but you have had some that after washing (40°) have peeled off the clothes.
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Response from Petit-Fernand
Good morning Lidia, we have just contacted you by email to help you as soon as possible. Greetings and thank you for your confidence.
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Rocío Álvarez
Rating: 1 out of 5
I can't evaluate the order because I haven't received it yet. I wrote to customer service and they told me to keep waiting but it has been too long and I still have no order! I hope it will be resolved as soon as possible! Thank you
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Response from Petit-Fernand
Hi Rocio, we'll be in touch :)
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Maria V.
Rating: 1 out of 5
I have been waiting for a month, nothing has ever arrived ! It's a scam they just make fun of you.
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Response from Petit-Fernand
Good morning Maria, as communicated to you your order was not delivered due to an error on the shipping address. We have already sent you several messages to try to resolve your case anyway. Thank you for your understanding. Have a good day?
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Gema Sanchez
Rating: 1 out of 5
I have not received my order and I do not know how to claim it.
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Response from Petit-Fernand
We have contacted you by email to help you Gema, best regards
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Maria R.
Rating: 1 out of 5
I used your labels and they came off the clothes I wore. I have bought from you before and always recommended you but I don't know what happened this time
Response from Petit-Fernand
Hi Maria, we are very sorry that you had a faulty batch. Please, see our email with some solutions to offer.
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Celeste
Rating: 3 out of 5
10 days delivery time. Quality ok.
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Response from Petit-Fernand
Hello Celeste. We are sorry that you had to wait 10 days before you received your order. Normally the delivery time is 2-6 working days, but can sometimes be extended by the post office. We are working on this problem and looking for other suppliers. We apologize for the inconvenience.
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Stefania N.
Rating: 1 out of 5
Unfortunately, I was not satisfied this time: after only a few days of use, the cap no longer holds well and therefore leaks water bottle. Unfortunately as a result the water bottle is not usable. I am very sorry, especially since this is the first time I am not satisfied with the purchase.
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution to this inconvenience. Have a nice day ? Alessio
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G S.
Rating: 1 out of 5
Waste of money and quality. Paid £5(incl postage) for 10 tags and bought from my sons school 100 name tags for only £7.99(free delivery).
Response from Petit-Fernand
Hello, would be able to give us more details about the quality problem and the price over the email please?
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Vanessa C.
Rating: 4 out of 5
I really like the ease and design aspect, unfortunately the iron on labels I purchased didn't all stay put but the company was kind enough to send me the stick on labels and I think as a busy mom those will be my new go to. Going to order some for my daughter too. Thanks!
Response from Petit-Fernand
Dear Vanessa, our apologies if you had encountered the quality problems. Please, see a few solutions over the email.
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Maria G.
Rating: 1 out of 5
Order not arrived
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Response from Petit-Fernand
Hello Maria Grazia, we are sorry for this delay on the part of postal services. We have sent you an email to ask you to confirm the address and find a solution. Have a nice day ? Alessio
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Daniela M.
Rating: 1 out of 5
Order never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this delivery delay. You should receive your order soon, we have sent you an email in reference. We thank you for your understanding Have a nice day ? Alessio
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Jo W.
Rating: 1 out of 5
Unclear where the labels go. Bought the ones that stick on to objects not clothes.
Response from Petit-Fernand
Dear Jo, we are sorry to hear that you could not find all the information about the labels. Can you please give us some mode details over the email?
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Valeria V.
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal services. However, I confirm that we have reshipped as per your request. Have a good day ? Alessio
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Alba Lopez de la calle
Rating: 4 out of 5
The shipment was quite late, otherwise everything was fine.
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Response from Petit-Fernand
Thanks Alba :)
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Charo Delgado Castro
Rating: 1 out of 5
A fraud. I placed an order that never arrived and asked for a refund and after more than twenty days nothing has arrived. Scoundrels.
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Response from Petit-Fernand
Hello Charo, we are sorry to hear that you have not yet received your refund. In some cases it takes a little longer, depending on the bank. Good day
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M H.
Rating: 1 out of 5
Product not bad but the service is subterranean. It is advertised on the Instagram page with express delivery within 72h (costs almost 10). Unfortunately, in my case this was not the case. Instead of admitting the mistake and, if necessary, refunding the costs, they are now arguing about it and denying the corresponding advertising (but still visible).
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Response from Petit-Fernand
Hello, we do indeed advertise express delivery within 48 hours. If you click on the Instagram link, you will be redirected to the website where you will find all the information with the exact details. Since we make the personalized products, we also need time to make them before shipping. So it is 48 hours for production and 48 hours for delivery.
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giorgia S.
Rating: 4 out of 5
Although the shipment arrived late due to the postal service, I received constant and friendly assistance. I have purchased stickers for school supplies and they are great.
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Ariana N.
Rating: 1 out of 5
I have not received my order until now. it was placed on September 15
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day. Alessio
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