The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Well, I am still waiting for the correct labels to arrive and I was hoping for a quick shipment since it is to correct a mistake made by the company.
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Response from Petit-Fernand
Hi Beatriz, we have just contacted you by email to help you with the tracking of your order. It is still in delivery time :)
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Veronica A.
Rating: 1 out of 5
I placed the order almost a month ago and still haven't received anything....
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day. Alessio
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Patricia Carolina Gamboa Villa
Rating: 4 out of 5
They are beautiful and super nice.
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Nuria Fernández Garrido
Rating: 1 out of 5
Fatal, you can't see the name. I chose green background and white font; a disaster.
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Response from Petit-Fernand
We have just contacted you by email to send us some pictures, so we can help you :)
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Martina B.
Rating: 1 out of 5
The product arrived very late.
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We had reshipped to resolve the inconvenience. We thank you for your understanding and wish you a good day ? Alessio
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Olga
Rating: 4 out of 5
I have always been happy with them, I have tried various types of stickers over time, all of them ok. They last a long time without fading, and if applied correctly they certainly won't disappoint. It happened that there were some pages with labels that were difficult to peel off because they were not shaped and cut properly. However, we always managed to use them. My son loves choosing and composing his future labels! The quality is very good and I have never had any problems with shipping.
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Kathrin N.
Rating: 4 out of 5
Very nice quality. I have ordered the stick-on labels very often. They even stick to the lunch box and don't come off, which I think is very good. There is only one problem when ordering. If different names are selected, then these should also be packaged separately. I had to tear everything apart to pass on a gift.
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Patricia Carolina Gamboa Villa
Rating: 4 out of 5
All very nice.
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Wilhelm
Rating: 1 out of 5
Goods not received
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Response from Petit-Fernand
We apologize for the delivery problem. We will send you the replacement today.
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Caterina C.
Rating: 3 out of 5
Very nice product and appreciated since it was a gift. It would be to improve the communication of when the package is shipped since for a few days I did not hear anything more about the order and going to the customer area in the track your order section what appeared was only "shipped by priority letter" and it was not clear at what point the shipment was. Anyway product much appreciated!
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Response from Petit-Fernand
Good morning, we are sorry for this inconvenience. We thank you for sharing your experience and look forward to seeing you again soon! Alessio
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Carolina M.
Rating: 1 out of 5
The order never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
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A A.
Rating: 3 out of 5
Last years batch worked really well, this year,aside from the iron on labels. this year all of the stick on labels apart from the shoe labels have failed, same shirts, same washing, same use, labels started to peak off after second wash. I emailed via the website, with no reply, emailed direct, with no reply, facebooked awaiting a reply. I just want them to reprint as there was an issue!
Response from Petit-Fernand
Dear AA, we are sorry to hear about this inconvenience. Can you please provide with your name or order number so we can contact you and offer a solution? We do answer all the inquries within 48 hours so for some reasons we did not receive your claim.
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Cristina Arbona
Rating: 1 out of 5
They took a long time to arrive. The stickers are very nice but totally useless. When you put them on, they stick well but peel off by themselves. On clothes that have not even been worn or washed, 4 have already fallen off. On the clothes that I have washed, they have all come off without the labels. The labels that are for material, also fatal. In less than 1 week of use the transparent part that covers them has peeled off and the label has been left without that sticky and very dirty protector (and it is not because of misuse, because they were labels for me and not for the child). I will never repeat, it seemed to me a total rip-off and on top of that with the shipping costs they have been very good. Horrible experience.
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Response from Petit-Fernand
Hello Cristina, we apologize for this quality anomaly. We have contacted you privately to help you. Regards
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JORGE
Rating: 4 out of 5
everything is perfect, the shipping was a little slow, but the stickers are going very very well.
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Fabie Mj
Rating: 3 out of 5
Mixed opinion! - The labels are nice. - The bottles are not at all suitable for a 4/5 year old, the stoppers are too difficult to 'clip on'! So beware of leaks in the schoolbag! - Ophélie in Customer Service is very helpful.
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Response from Petit-Fernand
Dear Fabie, thank you for taking the time to write to us. We wish you an excellent day and thank you for your confidence.
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Luisa G.
Rating: 1 out of 5
Never again take labels on this site. I have been waiting for my order since August 28!!! Very bad experience
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Response from Petit-Fernand
Good morning Luisa, we apologize for this non-delivery by postal services. We have contacted you to find a solution. Looking forward to your feedback, Have a nice day ? Alessio
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EHoj
Rating: 4 out of 5
Great company and good experience! I have used this company for a few years now. The sticker/name tag designs are great for younger children especially the girls. Boys, the choices feel more limited. Sometimes the shipping can take a while.
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Serena
Rating: 3 out of 5
The labels are very nice but unfortunately since they arrived late I have not yet been able to use them and understand their quality
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Response from Petit-Fernand
Good morning Serena, we are sorry to hear about this shipping delay. We thank you for your understanding Have a nice day ? Alessio
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Consuelo
Rating: 4 out of 5
I must say that the quality has decreased a bit, I bought these labels a couple of years ago and they were really the top! This year I was a little disappointed, they are still good and compared to others they give the possibility to be customized in more ways, however they lack that feeling of quality that was there to the touch, before the print was embossed now it is smooth. It may be that in all this my feeling is wrong, anyway I give 4 stars instead of 5 for this reason.
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sabrina
Rating: 4 out of 5
A little bigger than I expected but good quality
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Alba Hernández Santana
Rating: 4 out of 5
Very good product received, I have put them on the clothes now I hope they do not fall off. The rest is fine!
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Carmen
Rating: 3 out of 5
The first time it took 20 days, and the second time it didn't arrive at all.
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Response from Petit-Fernand
Hello Carmen, we apologize for this logistical incident. We confirm the refund of your order. Good day
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Roberta M.
Rating: 4 out of 5
Cute personalized plates, convenient.shipping arrived on time! Recommended
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Elena V.
Rating: 4 out of 5
There was a problem with shipping but they solved it by sending me the product again at no additional cost! Very understanding and helpful
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Irene
Rating: 4 out of 5
The labels did not arrive, but the company was quick and very helpful in remedying this!
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Deborah D.
Rating: 4 out of 5
Labels done well. A little slow on shipping
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Elvira Bootello
Rating: 3 out of 5
I paid for express shipping because I needed the stickers as soon as possible and I don't know why, since it took as long as it would have if I hadn't paid for them.
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Response from Petit-Fernand
Hi Elvira, sorry for the delay. We have just paid the shipping costs. Have a nice day
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GEMMA
Rating: 1 out of 5
I have not received it
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Response from Petit-Fernand
Hi Gemma, we have contacted you by email to help you with the tracking of your order. Good day
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Esperanza García Abós
Rating: 4 out of 5
Although they took a little while to arrive (they come from France) it was worth the wait. They remain the same wash after wash. I was especially struck by how well the stickers are sticking directly, without ironing.
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Privat
Rating: 3 out of 5
Unfortunately, the iron-on labels don't hold well and fall off relatively quickly. The adhesive labels hold very well on tags in the clothing - but only there. If there is no longer a tag, the label falls off at the latest during washing. Delivery to Germany took a very long time (approx. 1 - 1.5 weeks).
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Response from Petit-Fernand
Dear Isabelle, we apologize for this inconvenience. Please refer to our email with the solution.
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Chiara S.
Rating: 1 out of 5
I'm sorry to leave a negative review, but I did not receive the package and had a response to my refund request. I will not shop with you again.
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Response from Petit-Fernand
Good morning Chiara, we are sorry for this delivery anomaly. We have contacted you to find a solution. Looking forward to your feedback, Have a nice day ? Alessio
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Alice G.
Rating: 3 out of 5
The products seem good (although I've only been trying them for a short time) and aesthetically nicer than other companies (which are less expensive, though). Shipping, however, is super slow: relying on traditional postal service and not a courier means waiting a very long time!
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Response from Petit-Fernand
Good morning Alice, we are sorry to hear about this shipping delay. We thank you for your understanding Have a good day ? Alessio
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Eva García
Rating: 4 out of 5
Fantastic, I find them beautiful, easy to put on, there are many options. They are a little expensive, I wish I could buy more. But it's out of my budget. Overall I am very satisfied.
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Marta P.
Rating: 1 out of 5
The package with the stickers never arrived. I will get a refund but had to redo another order
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Response from Petit-Fernand
Good morning Marta, we apologize again for this non-delivery by the post office. I confirm that we have provided a refund. Have a good day ? Alessio
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Julia
Rating: 4 out of 5
The labels are very nice, they arrived within the expected delivery time. Let's see if they stand the wash test, those for objects at the moment great result.
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Aro B
Rating: 1 out of 5
Really, with what they charge for shipping costs and nothing has arrived yet.... If the shipping agency does not work, from what I see for some time.... Change it or do not ensure that it arrives in maximum 10 days. Of course for my part I will not recommend you and I'll go to the competition.
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Response from Petit-Fernand
We apologize for the wait
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Irene Pena roman
Rating: 4 out of 5
Delighted, I missed some stickers for the girl, in the other previous order she got a lot of them.
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Isa
Rating: 1 out of 5
Ordered in the first week of September a month has passed and nothing has yet arrived
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Response from Petit-Fernand
Good morning Isabella, we are sorry for this delivery anomaly by the postal services. I confirm that we have made the refund as ddai requested. Thank you for your understanding and have a nice day Alessio
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Gianluca
Rating: 4 out of 5
Excellent product is the second time we buy it and has a low price, in my opinion however is improvable the delivery the postal service unfortunately is very slow, it would be useful to be able to choose how to receive the product logically adjusting the cost of shipping
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Carmen
Rating: 4 out of 5
Durable labels.Bright colors. Well-made
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