The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The heat-adhesive labels come off after one wash at 30°C! And yet, I followed the instructions for sticking them... The sticky labels are satisfactory, however.
Translated reviews
Response from Petit-Fernand
Hello Coralie,
Thank you for taking the time to share your impressions. We are sorry to hear that you encountered difficulties with our heat-adhesive labels. Your feedback is essential in helping us improve the quality of our products. We are glad that you are satisfied with the sticky labels. I saw that our customer service has resolved the issue.
Best regards,
Giulia C-Monetiquette
G
Garbetta I.
Rating: 1 out of 5
following a purchase from 13/08/2025
The labels do not come off the sheet...bad, bad, bad.
Translated reviews
Response from Petit-Fernand
Good morning Ilaria,
Thank you for sharing your experience with us. We are sorry to hear that the labels do not come off as expected. The quality of our products is a priority and we are working to resolve this type of inconvenience. Your satisfaction is important and we are committed to constantly improving.
Best regards,
Giulia from Petit-Fernand
A
Aurélie P.
Rating: 3 out of 5
following a purchase from 23/08/2025
Very nice water bottle, we'll see over time if the designs hold up well. Small downside, the bottle leaks a bit if it ends up lying down in the bag. A brush to clean the straw would have been a nice addition.
Translated reviews
Response from Petit-Fernand
Hello Aurélie,
Thank you for taking the time to share your opinion on our water bottle. We are delighted that you find it pretty and take note of your comments regarding the durability of the designs and the leakage issue. We will also consider the idea of including a brush for cleaning. Your feedback is valuable in helping us improve our products. Please feel free to reach out to us if you have any other suggestions!
Best regards,
Giulia C-Monetiquette
S
Sharon C.
Rating: 1 out of 5
following a purchase from 13/08/2025
Terrible all come off school uniform I would like a refund please
Response from Petit-Fernand
Hello Sharon,
Thank you for your feedback. We're sorry to hear about the issue you experienced with the labels. Please contact our customer service so we can assist you further and ensure your satisfaction. Your experience is important to us!
Best regards,
Giulia Petit-Fernand Team
A
Angélique W.
Rating: 1 out of 5
following a purchase from 23/08/2025
An item missing from the order and still waiting for a solution for 15 days
Translated reviews
Response from Petit-Fernand
Hello Angélique,
Thank you for your feedback. We are sorry to learn that you have encountered a problem with your order. Please know that we take your situation very seriously and we are striving to find a solution as soon as possible. Do not hesitate to contact us directly for personalized follow-up.
Best regards,
Giulia C-Monetiquette
K
Kimberley C.
Rating: 3 out of 5
following a purchase from 23/08/2025
The children's names have been mixed up so I have 2 booklets with names of the 2 children, I imagine the files have been mixed up, I am wasting time looking for the labels which is a shame. This is the 3rd year I am ordering and the first time this has happened, the labels are of good quality otherwise. A shame for this little hiccup.
Translated reviews
Response from Petit-Fernand
Hello Kimberley,
Thank you very much for your feedback.
I am sorry to see that your order does not meet your expectations.
For your information, practical packs (nursery, kindergarten, etc.) are sent separately. The labels outside of packs are grouped in a single booklet to limit paper use.
For your next order, I invite you to contact me directly by phone so that I can better understand your needs and offer you the most suitable advice.
Giulia C-Monetiquette
L
Lisa G.
Rating: 4 out of 5
following a purchase from 23/08/2025
It's very good
Translated reviews
K
Ksya C.
Rating: 4 out of 5
following a purchase from 12/08/2025
It is of high quality and has a good design. Untracked standard delivery is a bit challenging, but overall, it is good.
E
Eugénie C.
Rating: 4 out of 5
following a purchase from 22/08/2025
These labels are nice
Translated reviews
A
Amélie M.
Rating: 3 out of 5
following a purchase from 22/08/2025
An item missing from my order, which was supposed to be used for the back-to-school...
Translated reviews
Response from Petit-Fernand
Dear Amélie,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that an item was missing from your order, especially for the back-to-school period. I saw that our customer service has resolved the issue and has resent the missing product.
Best regards,
Giulia from C-Monetiquette
S
Sabrina T.
Rating: 4 out of 5
following a purchase from 22/08/2025
Happy but disappointed with the pouch, I had bought a few years ago it was presented in a cardboard envelope, it was very pretty and practical
Translated reviews
S
Silvia R.
Rating: 4 out of 5
following a purchase from 12/08/2025
Good product, however they've become quite hard to peel off, hence why 4 stars
Response from Petit-Fernand
Dear Silvia,
thank you for your feedback regarding our product. We appreciate your observation about the peeling difficulty and will certainly take this into consideration for future improvements. We are glad to hear you are generally satisfied and hope to serve you even better next time.
Giulia Petit-Fernand
R
Romain L.
Rating: 3 out of 5
following a purchase from 22/08/2025
The label booklets arrived in a torn envelope and the printing of some labels is not clear. I have already ordered several times. I had always been very satisfied... Not this time.
Translated reviews
Response from Petit-Fernand
Dear Romain,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your last order did not meet your expectations, particularly regarding the condition of the envelope and the quality of the printing. Your satisfaction is our priority and we take your comments very seriously. Please feel free to contact us directly so we can resolve this issue as quickly as possible. We hope to provide you with a much better experience on your next order.
Best regards,
Giulia C-Monetiquette
N
Nathalie S.
Rating: 4 out of 5
following a purchase from 22/08/2025
Very good and beautiful products.
Translated reviews
S
Salaorni C.
Rating: 4 out of 5
following a purchase from 12/08/2025
Shipping on time and well-made labels
Translated reviews
M
Melissa B.
Rating: 3 out of 5
following a purchase from 22/08/2025
I am disappointed because I received the labels too happy as I wanted the day I received them it was very wet and the packaging of the labels and the label booklet was soaked and torn even after letting it dry unfortunately they do not stick to the clothes
Translated reviews
Response from Petit-Fernand
Hello Melissa,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered problems with the packaging and adhesion of our labels. Your experience is important to us, and we take your feedback very seriously. We will look into these issues to improve the quality of our products. Please feel free to contact us directly so we can assist you better.
Best regards,
Giulia C-Monetiquette
S
STEPHANIE M.
Rating: 4 out of 5
following a purchase from 22/08/2025
Practice
Translated reviews
E
Eléonore S.
Rating: 1 out of 5
following a purchase from 22/08/2025
Very disappointed, the labels come off after the first wash
Translated reviews
Response from Petit-Fernand
Hello Eléonore,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered this problem with our labels. Your satisfaction is important to us and we would like to find a solution. Please feel free to contact us directly to discuss your experience.
Best regards,
GIulia C-Monetiquette
B
Bene B.
Rating: 3 out of 5
following a purchase from 22/08/2025
Labels on several pages were not adhesive and therefore unusable, and for the 3 names given the price, it represents a significant loss of money
Translated reviews
Response from Petit-Fernand
Hello Bene,
Thank you for taking the time to share your opinion on our C-Monetiquette site. We are sorry to hear that some of your labels were not adhesive and that this may have caused a loss. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly so we can resolve this issue.
Best regards,
Giulia C-Monetiquette
J
Joëlle S.
Rating: 4 out of 5
following a purchase from 21/08/2025
Easy to order. Fast delivery.
Translated reviews
R
Romoli R.
Rating: 4 out of 5
following a purchase from 11/08/2025
The printing of the name on the bag is not perfect; the labels are perfect as always!
Translated reviews
F
Fatiha B.
Rating: 3 out of 5
following a purchase from 22/08/2025
I am disappointed despite having followed the instructions and not having washed the clothes immediately, the labels came off.
Translated reviews
Response from Petit-Fernand
Dear Fatiha,
Thank you for your feedback and we are sorry to hear that you encountered problems with our labels. Your experience is important to us and we will escalate your comments to improve the quality of our products. Please feel free to contact us to discuss the situation and find a satisfactory solution.
Giulia C-MonEtiquette
O
Océane C.
Rating: 1 out of 5
following a purchase from 20/08/2025
I am disappointed with the iron-on labels. They do not hold up in the wash (30°) as indicated in the description. The labels peel off partially or totally with each wash or use. I am disappointed with my purchase for the price... yet I carefully followed the instructions for installation.
Translated reviews
Response from Petit-Fernand
Hello Océane,
Thank you for your feedback and we are sincerely sorry to hear about your disappointment regarding our iron-on labels. We place great importance on customer satisfaction and take your comments very seriously.
Please feel free to contact us directly so that we can resolve this situation together. Your experience matters a lot to us and we would be happy to provide you with a satisfactory solution.
Best regards,
Giulia C-Monetiquette
S
Stéphanie S.
Rating: 3 out of 5
following a purchase from 22/08/2025
The labels may be pretty but impossible to peel off the paper. This is the first time this has happened as this is my third order.
Translated reviews
Response from Petit-Fernand
Hello Stéphanie,
Thank you for your feedback. We are sorry to hear that you encountered difficulties with peeling the paper off your labels. Your satisfaction is essential to us, and we take your comment very seriously. Please feel free to contact us directly so that we can assist you and find a satisfactory solution.
Best regards,
Giulia from C-Monetiquette
A
Alanna L.
Rating: 3 out of 5
following a purchase from 12/08/2025
The product is great but the website should say clearly that it would take a week to arrive and is coming for France and next day delivery isn’t an option. The labels arrived a week after I needed them for camp
Response from Petit-Fernand
Dear Alanna,
Thank you for your feedback on your recent experience with Petit-Fernand. We're glad to hear you love the product! We apologize for any inconvenience caused by the shipping time. Your suggestion about clearer information regarding delivery timelines is valuable, and we will work on improving that on our website. We appreciate your understanding and hope to serve you better in the future.
Best regards,
Giulia Petit-Fernand Team
J
Jessica E.
Rating: 4 out of 5
following a purchase from 22/08/2025
Fast delivery, nice labels but the ones for my son are very difficult to peel off, I have to peel off the whole sheet and force it for the label to come off. But otherwise, I'm happy with my order.
Translated reviews
M
Mucelli L.
Rating: 1 out of 5
following a purchase from 11/08/2025
Unfortunately, I am not satisfied, after a few days the water bottle no longer closes properly and consequently leaks water. It's a shame that the box had already been thrown away, I would have requested a refund.
Translated reviews
Response from Petit-Fernand
Good morning Lorena,
Thank you for sharing your feedback. We are sorry to hear that you encountered a problem with your water bottle. Customer satisfaction is very important to us. We invite you to contact our customer service so we can assist you better and find an appropriate solution.
Best regards,
Giulia from Petit-Fernand
A
Aminat H.
Rating: 1 out of 5
following a purchase from 21/08/2025
Poor quality of writing, the first name faded on the second day!!! The first names and designs are just glued, not printed
Translated reviews
Response from Petit-Fernand
Hello Aminat,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Customer satisfaction is paramount to us, and we take your comments very seriously.
We invite you to contact us directly so that we can find a solution and improve your experience.
Best regards,
GIulia C-Monetiquette
M
Martina S.
Rating: 1 out of 5
following a purchase from 11/08/2025
I ordered 100 labels and only received 50, I don't know if there was a mistake on your part, but when I realized it I had already removed 5. I have always purchased from you and this has never happened to me before.
Translated reviews
Response from Petit-Fernand
Good morning Martina,
Thank you for contacting us and we sincerely apologize for the inconvenience encountered with your order. Your experience is very important to us and we want to resolve the issue. We invite you to contact our customer service for assistance and clarification. We hope to restore your trust in our service.
Best regards,
Giulia from Petit-Fernand
M
Marina H.
Rating: 4 out of 5
following a purchase from 11/08/2025
Something big but otherwise great
Translated reviews
Response from Petit-Fernand
Good day, Marina,
I am glad that you are satisfied with your purchase. Thank you for your trust.
Have a nice day,
Customer Service EsIstMeins
L
Louisa R.
Rating: 1 out of 5
following a purchase from 19/08/2025
My order arrived incomplete
Translated reviews
Response from Petit-Fernand
Hello,
thank you for your message. We are sorry that your order arrived incomplete. Our customer service has already contacted you and provided a solution.
Best regards,
Chiara, C-MonEtiquette
P
Pamela S.
Rating: 1 out of 5
following a purchase from 21/08/2025
The bag strap is already torn
Translated reviews
Response from Petit-Fernand
Hello Pamela,
thank you for your feedback. We are sorry to hear about this issue. We have just contacted you by email to find a quick solution.
Best regards,
Chiara, C-MonEtiquette
L
Lucie C.
Rating: 4 out of 5
following a purchase from 21/08/2025
Good value for money, however the labels are not easy to remove
Translated reviews
J
Julie D.
Rating: 4 out of 5
following a purchase from 20/08/2025
Very practical labels for school that withstand several washes.
Translated reviews
C
Celia T.
Rating: 4 out of 5
following a purchase from 21/08/2025
I really like it, practical and sturdy. However, making lots of small notebooks for identical labels (which wasn't the case before) I find that a bit impractical and not really eco-friendly. And I was missing half of my order upon receipt, the issue was corrected quickly but it was a bit awkward since the school year had already started.
Translated reviews
K
Keliane M.
Rating: 4 out of 5
following a purchase from 21/08/2025
Label format too small
Translated reviews
E
EMILIE R.
Rating: 4 out of 5
following a purchase from 21/08/2025
Satisfactory product, just a small downside, product received with glue on the cap as if a label had been peeled off and the glue remained on the surface. But otherwise perfect. My daughter is 4 years old and she can use it perfectly well.
Translated reviews
L
Linda L.
Rating: 3 out of 5
following a purchase from 21/08/2025
I find the labels a bit too big to stick on the labels at the collar level. And I had a lot of trouble peeling them off the sheets, some got cut from trying too hard
Translated reviews
Response from Petit-Fernand
Hello Linda,
thank you for your feedback. We are sorry to hear about this issue with your labels. We have just contacted you by email to find a quick solution.
Best regards,
Chiara C-MonEtiquette
C
Christelle M.
Rating: 4 out of 5
following a purchase from 21/08/2025
Satisfied
Translated reviews
V
Vanessa R.
Rating: 4 out of 5
following a purchase from 10/08/2025
The name stickers are really nice and of top quality. However, if you pay extra for express shipping and order on a Sunday, but the items only arrive on Friday evening, I would suggest revising the description for express shipping.
Translated reviews
Response from Petit-Fernand
Good day, Vanessa,
I greatly appreciate your wonderful review. Thank you for your feedback, this is currently being changed!
Have a nice day,
Customer Service EsIstMeins
We use cookies for audience measurement and improving user experience.
English 