The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello Elodie, Our apologies for the delay in delivery with La Poste. I've just left you a voice message. Have a nice day!
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Marie Berthelon Gaviard
Rating: 1 out of 5
The design is not printed on the label, only the name. I am very disappointed
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Response from Petit-Fernand
Hello Marie, We have just sent you an email to help you. Have a nice day!
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Aude Berthon
Rating: 1 out of 5
Package not delivered to date, impossible to reach you by phone.
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Response from Petit-Fernand
Hello Aude, We have called and emailed you to help you as soon as possible.
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florence bergue
Rating: 1 out of 5
Order paid but never received
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Response from Petit-Fernand
Hello Florence, We're sorry about the delay in delivery by the Post Office. As we told you yesterday by email, the order will be returned as soon as possible. Very nice day to you
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Pauline Willame
Rating: 4 out of 5
Label for school material: Lots of choice for everything, there's something for everyone, the color sometimes comes off if there's too much rubbing moment, and sometimes, if the label is in contact with something h24 the lamination comes off, but otherwise the labels are perfect.
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Laura Carre
Rating: 4 out of 5
Super pretty!
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Adélie
Rating: 1 out of 5
Misleading advertising It doesn't add up
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Response from Petit-Fernand
Hello Adélie. An email was sent to you a few days ago concerning your order. Have a nice day!
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Anastasia Guichard
Rating: 4 out of 5
Fast delivery, good quality. Only small remark, the chosen pattern is cut (shrinks), it's a shame but otherwise nothing to say. Thank you very much!
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Sheila Louissaint
Rating: 1 out of 5
I can't give an opinion since the order never arrived. I paid for nothing.
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Response from Petit-Fernand
Dear Sheila, I'm sorry to hear about the delay in your order. We have just left you a voice to help you as soon as possible. Please do not hesitate to reply by email. Have a nice day!
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Hélène Prats
Rating: 1 out of 5
It's been 15 days since I placed my order and I still haven't received anything.
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Response from Petit-Fernand
Hi Hélène, After several reminders calls, we are waiting for your reply by email, so that we can help you as soon as possible. Have a nice day!
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Anonyme
Rating: 4 out of 5
Labels received in checkbook form, ideal for me. Not yet tested.
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Mme Séverine Lacoste
Rating: 3 out of 5
I ordered a personalized fabric bag to hold my son's change of clothes, but I'm disappointed by the size. It's too small and I find the prints rather minimalist. I much prefer personalized labels. Receipt was fairly quick for a summer period and the follow-up impeccable.
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Response from Petit-Fernand
Thank you very much for your message. We have forwarded your message to the appropriate department. Have a nice day!
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F. E.
Rating: 3 out of 5
The adhesives do not last long on pens and are too thick for thick pens.
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Response from Petit-Fernand
After the phone call I would like to confirm that I have sent over the discount and I am happy to know that the labels are holding!
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Elisa Di Gregorio
Rating: 1 out of 5
Hello, I'm really disappointed... I usually buy iron-on labels for my daughter's clothes, but this time, I wanted to take stick-on labels and the results are really not good... 1 wash at 30° and the label ended up in the window of my washing machine... How can I tell you that my dissatisfaction is at its peak...
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Response from Petit-Fernand
Hello Elisa. We have contacted you by email to help you with your latest order. Have a nice day!
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Fischer
Rating: 3 out of 5
A valid voucher code was simply not accepted - a written request was not answered. A 20% discount was advertised, but this was not honored. Product in and of itself really okay.
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Response from Petit-Fernand
Hello Ms. Fischer, we are sorry that you missed the promotion. The discount was valid until July 28th and your order was placed on August 1st. We were unable to apply the invalid code.
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Bgg
Rating: 4 out of 5
The product I love the only thing you do not know when it arrives because you have no possibility to track the order. Otherwise very good.
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Response from Petit-Fernand
Thank you for sharing your opinion Beatriz.
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QUIEVRE
Rating: 4 out of 5
The labels are beautiful and were quickly dispatched. I haven't had a chance to test them out yet.
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Nathalie Gimenez
Rating: 4 out of 5
The only thing I would like to point out is that I could not make the label on 1 line, I had no choice! Thank you
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Zena
Rating: 4 out of 5
Second time l have ordered this product. Good quality stickers, that stay on . Cute pictures and easy to order.
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Jennifer
Rating: 1 out of 5
Labels didn't arrive, been waiting for 2 weeks now and no response to emails. Annoys me as it wasn't my first order. I would have hoped for more from customer service.
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Response from Petit-Fernand
Hello Jennifer, we are very sorry if the order was lost in transit! We will send it again at our expense! We apologize for the inconvenience!
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Joanna
Rating: 1 out of 5
The iron-on labels I received don't stick! It's balo
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Response from Petit-Fernand
Hello Joanna, We're very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. You'll need to set your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and seams. We've also sent you an email, so don't hesitate to get back to us if the problem persists. Have a nice day? Alessio, Customer Service
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Giuseppa Pascia
Rating: 1 out of 5
I made an order more than 1 month ago and I still have not received my order very disappointed
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Response from Petit-Fernand
Hello Giuseppa, we are sorry to hear that you have not yet received your order. We have sent you an email to verify your delivery address. Have a nice day Alessio
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Ana Maria
Rating: 4 out of 5
I have bought two years in a row and I would definitely repeat. I think the personalized tupper is amazing and very worthwhile. I bought it last year and it is like new after all the use it has had. The identification stickers for clothes and objects are very durable. The ones on the clothes do not peel off no matter how many times you wash them. Recommended 100%.
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Funda D.
Rating: 4 out of 5
Everything went well
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Anaïs D.
Rating: 4 out of 5
This is the 1st time I've ordered from this site, and the prices are affordable! Navigating the site is easy, and the choice of writing, colors and motifs is top-notch. I've already tested a few labels on my daughter's clothes and they fit!
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Angelica Ruiz
Rating: 4 out of 5
Everything was fine, except for the delivery information. It took about 2 weeks to arrive
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Nora Q.
Rating: 3 out of 5
Delivery time too long! But the products are ok.
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Response from Petit-Fernand
Hello Nora, sorry for the long delivery time! We would like to offer you a discount as an apology! Further details by e-mail.
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MEQUINION
Rating: 4 out of 5
Rituel de rentrée, c mon étiquette has been with me for 4 years! I'm completely satisfied! For my son, after the firemen, the pirates, then the rocket. For my daughter, mermaid, fairy and Hawaiian flower. If possible, I'd like the site to offer a range of designs "for older children", because they're growing up fast and I'd still like to keep going back to school with c mon étiquette!!!!
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Mareen
Rating: 4 out of 5
Quality is great! Shipping took a little longer, but otherwise everything was good!
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Merri
Rating: 1 out of 5
This is the 2nd time I've ordered labels and they haven't arrived. I have to send an email to be recommended labels. Finally after 1 month and a half of waiting I received them. I hope that this time I will receive them before the start of the school year. I'm not at all satisfied
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Response from Petit-Fernand
Hello, sorry for the delay on the part of the postal services. We returned your order on 18/08. We hope you will receive it very soon. Have a nice day? Alessio, Customer Service
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Latifa Mohand
Rating: 1 out of 5
I still haven't received the labels I ordered since the end of July.
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Response from Petit-Fernand
Hello Latifa, sorry for the delay on the part of the postal services. We have resent your order and it should be delivered soon. If you have not received it by 25/08, please do not hesitate to contact us. Have a nice day Alessio, Customer Service
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Daniele Werner
Rating: 3 out of 5
Some of the labels come off after the first wash, so I probably didn't follow the instructions properly.
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Response from Petit-Fernand
Hi Daniele, We're very sorry to hear that you're having trouble with your labels. It's not normal for them to come off if the instructions have been followed correctly. You'll need to program your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and seams. We've also sent you an email, so don't hesitate to get back to us if the problem persists. Have a nice day? Alessio, Customer Service
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Olivier
Rating: 1 out of 5
More than a month after ordering, the labels have still not been delivered (my daughter has now returned from camp, so I should have received them before she left). And no explanation on the website. I regret this order.
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Response from Petit-Fernand
Hello Olivier, sorry for this delivery anomaly on the part of the postal service. We have contacted you to provide a solution. Have a nice day Alessio
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Maria Moreno
Rating: 4 out of 5
They have been very punctual and the product meets my expectations.
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Saskia K.
Rating: 1 out of 5
I am very disappointed with the adhesive labels as they don't stick to the pens and I have to order new ones.
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Response from Petit-Fernand
Hi Saskia, we're very sorry to hear that the labels have come off, this shouldn't happen! Would you like a replacement for this order or a refund?
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Lucy W.
Rating: 4 out of 5
Lovely labels and really good quality I've never bought from this company but I'm impressed and will definitely use them again . Lots of lovely designs and fonts too . Definitely recommend!
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Manouch
Rating: 4 out of 5
I'm not disappointed, fast delivery, quality stickers, good value for money, shimmering colors.
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Stéphanie
Rating: 3 out of 5
I'm always very happy with the quality of the products. The only little problem is that I usually receive a booklet with the name of each of my boys and this time all the labels are mixed up, so it's a lot less practical!
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Response from Petit-Fernand
Hello Cassandra, Sorry to hear that your order did not fully meet your expectations. We have sent you an email with a small commercial gesture to thank you for your loyalty! Have a nice day? Alessio, Customer Service
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Cassandra Pourrez
Rating: 3 out of 5
I made a mistake in the order, the site asks me to return the labels at my expense and it will be refunded, I do not see the point of returning them since they will be thrown away.
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Response from Petit-Fernand
Hello Cassandra, Sorry to hear that your order did not meet your expectations. This procedure does not work for us, but we will do our best to find a solution for you. Have a nice day? Alessio, Customer Service
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Camille N.
Rating: 4 out of 5
Great product, great quality and exactly as described. The only reason I didn't give 5 stars is that I didn't got any shipping update until I received it. Just an email saying that the order is shipped would be great. I will definitely order here again.
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