English 
J
Rating: 4 out of 5
Not enough communication to know where the parcels are, but very satisfied with the labels.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 3 and 4 stars
Reset filtersD
Rating: 1 out of 5
Labels never received
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Response from Petit-Fernand
Hello, Sorry for this delivery anomaly. We have sent you a message to provide you with a solution! Have a nice day Alessio, Customer Service
J
Rating: 4 out of 5
Everything is perfect !
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C
Rating: 4 out of 5
Too thick to fit on pencils? Otherwise as requested and therefore ideal for flat surfaces?
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I
Rating: 1 out of 5
I give only one star because I have not received my order, I ordered it on July 27 and I'm still waiting, I contacted you and you sent it to me again urgently and I have not received it.
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Response from Petit-Fernand
Hello, we are sorry to hear that you have not yet received your order, we confirm that we have resent your order and we hope it arrives as soon as possible.
D
Rating: 3 out of 5
The font size does not match my labels. My previous label purchase was more interesting. A complete booklet with a font and size that matched my choices.
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Response from Petit-Fernand
Hello Dali, we're sorry to hear that your order did not meet your expectations. However, when you placed your order, you were able to see the labels on the summary page before payment. We have therefore produced and dispatched the order as requested. We remain at your disposal and wish you a nice day? Alessio, Customer Service
V
Rating: 4 out of 5
Machine peels off after 10 washes
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L
Rating: 4 out of 5
Super good product , very happy with the quality of durability on the objects .
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S
Rating: 4 out of 5
The label and delivery were top notch, but I got one star because I don't find the packaging ideal... I received two pouches but as some formats are not grouped together I don't find this practical. As for the rest, I have nothing to say thank you for everything?
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L
Rating: 4 out of 5
As satisfied as every year
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B
Rating: 4 out of 5
Order as expected. I think it's a shame to use so much cardboard to deliver the bottles.
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S
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Sabrina, sorry for this delivery anomaly. We tried to reach you by phone and send you an email to provide you with a solution. Have a nice day? Alessio, Customer Service
M
Rating: 3 out of 5
Hello it is not the first time I order and arrive quickly and are very good do not peel off and are very nice and varied, but this time they arrived with stains of being poorly printed the truth that a little disappointed I hope they improve that.
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Response from Petit-Fernand
Hello Manuela, we are sorry to hear that you have encountered problems with the printing of the labels, you can contact us via the contact form.
M
Rating: 1 out of 5
I've been ordering pencil labels from you for 3 years now, and I've been happy with them. But the last two times the labels didn't stick to the pencils, so I had to glue them back on with adhesive paper. The first time I thought maybe there was a problem, but now it's happened twice. I won't be ordering again?
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Response from Petit-Fernand
Hello Mandy, we are very sorry to hear that you are experiencing difficulties with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante We've sent you a message to ask for a photo of the product and to give you more information. Looking forward to hearing from you Very nice day Alessio, Customer Service
V
Rating: 1 out of 5
Order error Unable to reach customer service
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Response from Petit-Fernand
Hello, We're sorry for the inconvenience. We have contacted you in order to respond to your request as quickly as possible?
S
Rating: 4 out of 5
This is the second time I have used your service and I am very happy.
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V
Rating: 4 out of 5
Lovely brand stickers work really well. Stuck onto bottles and sippy cups they withstand the dishwasher and steriliser! Nursery love that everything is named. Great deals and lovely designs- would recommend to others!
V
Rating: 1 out of 5
It's a scam. They don't send you the order. I have been almost 1 month and I have not received it. There are more professional companies.
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Response from Petit-Fernand
Hi Vanessa, Thank you for your message. I am sorry that you have not received it yet. We have contacted you by email to help you as soon as possible, to locate it or to resend it again. greetings
C
Rating: 1 out of 5
My order never arrived, after chasing it up, they said they had the wrong address, I had paid through PayPal so they did have my full correct address. Luckily I got a full refund via PayPal A disappointing experience with this company
Response from Petit-Fernand
Dear Clare, we are sorry you could not receive your order because the address is wrong. The address in the PayPal payment shows exact the same shipping address. So we produced the labels and send it to the address you provided.
B
Rating: 4 out of 5
Product corresponds to the order, very satisfied. Only downside is the delivery tracking. I was unable to track my order despite creating an account and an email address corresponding to the order. Nevertheless, the parcel arrived safely and in a relatively short time for the DOM thank you.
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C
Rating: 1 out of 5
bonjour je suis decu car je n'ai jamais recu ma commande à mon domicile
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Response from Petit-Fernand
Hello Charifa, We are very sorry for the delay of your order. We have just contacted you by email in order to help you quickly. Have a nice day!
A
Rating: 4 out of 5
I edit my opinion to thank Sandra from customer service for the trouble she took to attend my complaints. After waiting a bit longer than expected, I finally got the stickers ?
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Response from Petit-Fernand
Hi Alba, We have seen that you have contacted us a while ago by email. Don't worry, we will resend it to you again. Regards
A
Rating: 1 out of 5
I went through this site to buy a personalized quality water bottle for my 4 year old son and it didn't last 2 weeks. The cap broke quickly. [Thank you for your reply, but I never received the replacement cap.]
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Response from Petit-Fernand
Hello Anastasia, We will send you back the bottle stopper within the next 48 hours. We apologize for this quality anomaly. Have a nice day!
C
Rating: 4 out of 5
Received promptly. Good quality label, nice print
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P
Rating: 4 out of 5
Good product speed delivery
C
Rating: 4 out of 5
A wide range of products. Fast delivery.
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R
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Rita, We are sorry for the delay of your order, and an email was sent to you yesterday . We look forward to hearing from you, and wish you a lovely day.
A
Rating: 1 out of 5
We still haven't received our labels
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Response from Petit-Fernand
Hello Aurélia, We have just contacted you by email in order to help you :) Have a nice day
A
Rating: 4 out of 5
The labels seem to be of good quality, although I have not used them yet. Package shipping and notifications were not synchronized.
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N
Rating: 1 out of 5
No response from the customer service department, which I find borderline.
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Response from Petit-Fernand
We replied by email too :) I will confirm the return of your order within the next 48 hours.
N
Rating: 1 out of 5
Absolutely all the iron-on labels came off after the first wash. Really disappointed. I validate the iron-on labels but the Thermos were a total waste of time and money.
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Response from Petit-Fernand
Thank you for your availability on the phone. Our apologies for this quality anomaly.
L
Rating: 4 out of 5
Quite happy with my order but the pencils are not so good.
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C
Rating: 4 out of 5
Very good product
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T
Rating: 1 out of 5
Delivery not yet received...
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Response from Petit-Fernand
Hello Tamara, We have just contacted you by email in order to help you. Have a nice day!
P
Rating: 3 out of 5
Fast and accurate delivery, but after several years of orders I was disappointed this time with the quality of the self-adhesive clothing labels. Many of the labels did not stand up to the first wash. Very disappointed.
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Response from Petit-Fernand
Hello Perrine, We invite you to contact us by email in order to help you . Very nice day
P
Rating: 4 out of 5
All is well!
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F
Rating: 3 out of 5
Beautiful presentation as a booklet, good quality. Unfortunately, the small labels are not very easy to read despite the high-contrast colors. Other fonts or the option to display in bold would be good. I would have liked more flexibility in the design in general as far as spaces etc. are concerned
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Response from Petit-Fernand
Hi Frauke, We are sorry to hear that you are not satisfied with the labels for the pens. We offer 11 different fonts and many different colors. We have sent you more information via email.
A
Rating: 1 out of 5
Order never received I do not know if it is the fault of the company or the post office but in the meantime still nothing.
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Response from Petit-Fernand
Hi Amélie, I'm really sorry about this shipping anomaly. We have just contacted you by email :) Have a nice day
G
Rating: 4 out of 5
Problem with the delivery of my order but efficient customer service. Thank you for responding and helping me.
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Response from Petit-Fernand
Hello Gaelle, we're sorry for the delay in your order. We contacted you by email this morning to help you as soon as possible. Have a nice day!
F
Rating: 3 out of 5
I am satisfied with my last purchase concerning the labels for objects except that I had chosen black writing and I had white writing damage because you can hardly see what is written. After being contacted, the service asked me to send a photo of what I had received. Once I had opened my message, they replied that I would receive new ones in accordance with my order, and I received them within 48 hours. Nothing to say about the after-sales service, they are efficient.
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Response from Petit-Fernand
Hi Fanny, I've just left you a voicemail to chat with you and help you :) Have a nice day