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G
Rating: 4 out of 5
Package arrived promptly. Toilet bags a little too small.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 3 and 4 stars
Reset filtersE
Rating: 1 out of 5
I am sorry to have to give a failing grade but 2 times the order did not arrive until, by changing shipping address, we were able to retrieve the labels.... The time frame itself is long, but as a result of all these additional issues, the product arrived after more than a month when the child was already out of school.
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Response from Petit-Fernand
Good morning Elisa, we are sorry to hear about these issues with the postal service. We have done everything possible to ensure delivery of your order. We thank you for your understanding Have a good day ?
K
Rating: 4 out of 5
The delivery was quick. The stickers look great. They just don't last very long.
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Response from Petit-Fernand
Hi Karin, thank you for your feedback! Can you please show the pictures of the label coming off? We can replace them .
S
Rating: 1 out of 5
I have not received my order since I ordered it to fe cha May 31, 2022. I am surprised because the first time I ordered it was very fast. I would like you to give me or find a solution.
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Response from Petit-Fernand
Hi Sara, Sorry to read this. I just sent you an email to find a solution together. Have a nice day ? Alessio
A
Rating: 1 out of 5
I did not receive my order.
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Response from Petit-Fernand
Hello Aurora, We are sorry for this delay. I just sent you an email to find a solution together. Have a nice day ? Alessio
M
Rating: 1 out of 5
Hello, I'm extremely disappointed and angry that the labels have rubbed off on my daughter's new clothes. It's unacceptable that labels that are supposed to be machine-safe should ruin clothes. Best regards.
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Response from Petit-Fernand
Hi Marie, I'm sorry to read that. Even though it's very rare, I imagine it's a production fault. We have contacted you to propose a solution. Have a nice day Alessio
L
Rating: 3 out of 5
Hello, I have always ordered from your site, my son has been going to camp for years and I regularly pass on your contact details to others if necessary. I must confess I'm a bit disappointed because the latest labels I bought come off in the first wash. Perhaps you have a solution or tip to avoid this? Thank you
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Response from Petit-Fernand
Hello Laurette, I'm very sorry to hear that you're having trouble with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante I've just sent you an email to find a solution together. Have a nice day Alessio
R
Rating: 4 out of 5
Good labels, do not come off the clothes when washed, and if you want to take them off they do not leave residue on the clothes. Good price, and very fast delivery. I have already placed 4 orders with them, I recommend it.Stickers for objects are also well
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R
Rating: 1 out of 5
I have not received the order, and I don't know if they will send me the order again or not because they have not answered me.
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Response from Petit-Fernand
Hi Raquel, I am sorry to read that you have not received your order. I assure you that we will get back to you as soon as possible. Thank you for your understanding.
M
Rating: 3 out of 5
I would expect a customer service based in Bordeaux to be someone who speaks French well enough so that we wouldn't have trouble understanding each other. Don't put it on your website, then!
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Response from Petit-Fernand
Hello Marine, We're sorry to hear that your experience didn't live up to your expectations. We are an e-commerce company, selling our products all over Europe, so we need a multilingual team able to respond to the various requests of our customers. We thank you for your understanding and wish you a pleasant day... .
I
Rating: 1 out of 5
Unfortunately my order has not arrived for a month. Support does not really respond. Very unsatisfactory! You can forget about the answers here, it doesn't change anything! Unreliable unfortunately!
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Response from Petit-Fernand
Hi Isa, If we received your email, we would reply within 24 hours. If you have not received your order, please confirm your address and we will resend it.
M
Rating: 1 out of 5
Order placed on June 4, no delivery, had to contact customer service 4, times to get a refund. Very disappointed
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Response from Petit-Fernand
Hello Mylene, We are sorry for this delivery anomaly. It was necessary to wait for the time established with the post office before taking action on your order. Thank you for your understanding Very nice day Alessio
C
Rating: 4 out of 5
Arrived on time, practical and colorful labels. Only flaw, the number -which I had to add at the request of summer camp- is written small.
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M
Rating: 4 out of 5
I picked up a notebook with lots of different labels, as well as the water bottle and lunchbox for my little one's first day back at school! Very pretty! And fast shipping??
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A
Rating: 1 out of 5
I have not received the order nor have I heard anything about it.
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Response from Petit-Fernand
Good morning Ana, I am sorry to read your message. If you have any problem with your order, you can contact our customer service ([email protected] or via our contact form on our website) and we will be glad to help you. Thank you for your understanding and have a great day!
F
Rating: 1 out of 5
Unfortunately, no agreement has yet been reached. Money for ordered goods was deducted from my account on 3.6.22. Would not have been received until today. I wrote an email saying that the goods had not yet arrived, this was at the beginning of the week. Only the should be delivered in mailbox. Should ask neighbors. But definitely nothing arrived. I am very disappointed with the handling. As I had confirmed that nothing had been delivered anywhere. Then there was no reply
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Response from Petit-Fernand
We regret the delivery problem. The previous email was to confirm your address. Your order will be produced again within 48 hours and sent to the post office.
A
Rating: 1 out of 5
I placed an order, paid but nothing arrived.
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Response from Petit-Fernand
Good morning Andrea, as communicated to you in our previous exchanges we have rescheduled your order. We are still sorry for this delivery anomaly and we hope you will receive the new shipment as soon as possible. Have a good day ? Alessio
C
Rating: 1 out of 5
Did you sell my phone number ????. I strongly suspect this because since my purchase, I have been harassed on my cell phone. I regret my purchase !!!!
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Response from Petit-Fernand
Hello Carole, we can confirm that your telephone details have not been passed on or sold. We apologize for the inconvenience and invite you to contact us if you wish to discuss the matter further.
A
Rating: 3 out of 5
Disappointing product. Followed the instructions right next to it, but when I washed it came unstuck and didn't hold.
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Response from Petit-Fernand
Hi Annie, Sorry to read this. We have contacted us to solve the problem. Have a nice day.
F
Rating: 3 out of 5
I ordered them a first and second time. They take forever to arrive. But they look good aesthetically, so hopefully they will last in the washes and dryer
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Response from Petit-Fernand
Good morning, We apologize for this delay in postal services. We hope the etchettes are to your liking. Please feel free to contact us for any information ! Have a nice day
L
Rating: 1 out of 5
I find the labels impractical, they don't stick well, so yes of course it says to stick on the garment label, but with the size of the labels it's difficult to do so. In short, I'm disappointed and wouldn't recommend them.
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Response from Petit-Fernand
Hello Helene I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante I've just contacted you by phone and email to find a solution together. Have a nice day Alessio
B
Rating: 4 out of 5
Quick delivery on items Brillant to use on clothed
Response from Petit-Fernand
We are glad to hear that you like all!
S
Rating: 3 out of 5
Hello the labels are good quality but just the shipping and a little late I received 1 month later.
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Response from Petit-Fernand
We are sorry to hear about this delay from the postal service. I hope your order has met your expectations. Next time please do not hesitate to contact us if you have any questions. Have a nice day Alessio
C
Rating: 1 out of 5
Cheap tacky plastic stickers Not worth the £12 paid , Then I get a phone call asking my problem although stated here , when requesting a goodwill refund I'm told to send back at my own expense, so awful merchandise and awful customer service!
Response from Petit-Fernand
Hi Caroline, after the phone talk I can offer the two options. Please, see the email with more details. We are sorry about your dissatisfaction.
C
Rating: 4 out of 5
Fast, quality shipping
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S
Rating: 4 out of 5
Sticks great and looks great
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A
Rating: 4 out of 5
Practical Not yet used
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F
Rating: 3 out of 5
We ordered the stickers for our daughter's clothes again, we like them. Unfortunately, the page had hung up several times in the browser on the PC, the quantities were not transferred to the shopping cart at first, when we opened a new tab several hundred were stored in the shopping cart. Unfortunately, that was very annoying. Then we couldn't add other stickers properly, only again via new tabs.
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Response from Petit-Fernand
Hello Mrs. Wolf, we are very sorry for these technical problems. We have been trying to reach you by phone and email to find out more and of course apologize for the inconvenience!
S
Rating: 4 out of 5
Fast and efficient. The labels are attractive and stay on the clothes even after washing.
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C
Rating: 4 out of 5
Lovely labels, I have ordered a few times now. Can be a little difficult to peel off the paper but I will definitely order again.
Response from Petit-Fernand
Hi Carly, thank you for the review ! Please; contact our customer service for the replacement when you have difficulties like such, this should not happen!
M
Rating: 3 out of 5
Shipping was fast. The labels arrive in a cute little block but can be improved...both the thermo-adhesive ones and the regular labels for the items!
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Response from Petit-Fernand
Good morning Michela. We take note of your experience in order to provide better quality service to our clients. Have a nice day and see you soon! ?
B
Rating: 4 out of 5
Great stickers that hold well. One star deduction because the stickers are difficult to remove from the transport film.
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Response from Petit-Fernand
Thank you for your review! Please send the photos with the labels that are coming off badly and we will send the replacement!
E
Rating: 4 out of 5
The only downside is that shipping is slow. It takes a week
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Response from Petit-Fernand
Thank you Elena :)
R
Rating: 3 out of 5
I love their work but they should improve the speed of delivery of the product.
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Response from Petit-Fernand
Hello Raquel, thank you for sharing your experience. We take note of the transport. Thank you for your confidence :)
E
Rating: 1 out of 5
SCAM, won with the code UHV-22-VH3VY but impossible to benefit from it, pass your way
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Response from Petit-Fernand
Hello Erika, We're sorry to read that the coupon code you won didn't work. We invite you to contact us by email in order to help you use this code :)
N
Rating: 4 out of 5
The labels arrived quickly and look really nice. Sticking them on was child's play. They survived the first round in the washing machine (40°C) and tumble dryer completely unscathed. I can't say anything about the long-term durability yet. I would buy them again.
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Response from Petit-Fernand
Thank you for your purchase and your rating!
A
Rating: 4 out of 5
Very good product, I have had no problems
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T
Rating: 4 out of 5
the labels are always top-notch. excellent quality. This time we ordered birthday invitations. I was a little disappointed. The envelopes had to be folded and closed with a little glue and the little fox I found really small. 2cm more wouldn't have hurt him. The personalized MUG is a very nice idea. We'll have to see over time how the texts react to use.
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J
Rating: 3 out of 5
One wash and it comes off for some garments
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Response from Petit-Fernand
Hello Julie, We have contacted you by email to help you with your latest order. Have a nice day!
C
Rating: 1 out of 5
My opinion is that you have kept the money and the labels, so you have a zero out of zero.
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Response from Petit-Fernand
Hi Carla, I'm sorry you didn't end up receiving it. We sent you an email several weeks ago to help you, but we haven't heard back. Feel free to reply or contact us directly through the contact form on our website. Regards