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A
Rating: 4 out of 5
Very practical and fast. The only negative point is that some labels are difficult to remove from the checkbook, or are badly cut.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 900 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 3 and 4 stars
Reset filtersB
Rating: 4 out of 5
I am very satisfied with my order of heat labels,arrived by mail,packaged well and well made. Thank you.
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Response from Petit-Fernand
We thank you for your review. Have a great day and see you soon on Petit-Fernand! ?
Y
Rating: 4 out of 5
I received my labels very quickly, but I had to pay 950 to be sure of receiving them quickly. I was really in a hurry. I think the urgent rate is so expensive! It's a shame.
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H
Rating: 1 out of 5
The stickers themselves are visually very nice and shipping was fast. Unfortunately, the stickers don't stick. I ordered one sticker out of 20, tried it out and washed the T-shirt with it (washing machine as usual) and the label stuck to the porthole of the washing machine after a short time. I find this fact very sobering, what a shame!
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Response from Petit-Fernand
We are very sorry that you are not satisfied with the quality of the labels. We have just contacted you by email so that we can help you further.
A
Rating: 4 out of 5
Not very fast shipping consider though that the shipping starts from France. Very nice labels and also very nice packaging that allows not to lose them. I tested the labels on the items for now. Bottle put in dishwasher the label did not come off and did not lose its initial color.
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Response from Petit-Fernand
Thank you for sharing your experience. Have a great day and see you soon! ?
J
Rating: 3 out of 5
Average because the iron-on label has already come off when washed at 30 degrees.
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Response from Petit-Fernand
Hello Joséphine, I'm sorry to hear that. Please contact us via our contact form and send us photos of the labels, so that we can help you.
N
Rating: 4 out of 5
Satisfied with the product. But it's a shame we can't make small orders of less than 9 euros.
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K
Rating: 1 out of 5
Still nothing has arrived
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Response from Petit-Fernand
Good morning! This must not be! We have just contacted you by email so that we can find a solution quickly.
A
Rating: 4 out of 5
Very satisfied. Product conforms to what I ordered.
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Response from Petit-Fernand
Thank you very much for your comment Aliénor :)
S
Rating: 1 out of 5
Ik had niet correct stikers jammer
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Response from Petit-Fernand
Hello, we don't speak Dutch but we just sent you an email to answer your request
L
Rating: 4 out of 5
Very clear, functional website. Many choices of colors and patterns. Delivery a little slower than expected, but complete and as requested.
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L
Rating: 3 out of 5
Self-adhesive labels are difficult to remove from the paper backing (poor die-cutting). And when trying to do so, the labels get damaged in the corners.
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Response from Petit-Fernand
Hello Laurence, We have just written to you via email to help you. Have a nice day!
F
Rating: 4 out of 5
Very beautiful and functional labels!
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Response from Petit-Fernand
Thank you for being our customer. Have a great day and see you soon! ?
O
Rating: 4 out of 5
Very high quality and attractive. Too bad it's on paper, but we'll see.
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K
Rating: 4 out of 5
Always satisfied with the labels and the speed with which I received it.
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J
Rating: 3 out of 5
The labels themselves are really good. The biggest problem is the delivery time. On my first order I waited a month and a half, and on the second, I'm still waiting after more than 3 weeks.
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Response from Petit-Fernand
Hello Jérémy, Sorry for the delay. We have just sent you an email to help you.
J
Rating: 1 out of 5
The labels have not arrived!!!
Response from Petit-Fernand
Dear Jean, we are sorry to hear that you still did not receive your order. I sent you an email in order to confirm your address and find a convenient solution. Alessio
A
Rating: 3 out of 5
Disappointed with the quality for the price, frankly... The paint is coming off and my son hasn't even had it a week.
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Response from Petit-Fernand
Hello Anne-Laure, We are very sorry to read this. Can you send us some photos via our contact form?
V
Rating: 4 out of 5
Very well explained, easy to apply and everything included.
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F
Rating: 4 out of 5
It took a little longer than expected to arrive, but otherwise perfect.
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Response from Petit-Fernand
Thank you very much for your comment Francesca :)
A
Rating: 4 out of 5
Fast delivery, very satisfied with the labels. Thank you
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L
Rating: 4 out of 5
I only put 4 stars because of a few bugs on the site at the time of ordering but otherwise great!
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L
Rating: 4 out of 5
Fast delivery, contents protected. Press well with iron for iron-on labels, otherwise they tend to come off (on 1st fitting or after 1st wash).
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M
Rating: 3 out of 5
Bjr, a little disappointed by the presentation of the product: the different sheets were very badly stapled and the sheets were very badly positioned.
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Response from Petit-Fernand
Hi Nathalie, Sorry to read this. We've sent you an e-mail about it so that we can help you quickly.
C
Rating: 3 out of 5
Fast delivery, pretty colors but labels badly cut, very complicated to remove them from the paper!
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Response from Petit-Fernand
Hello Camille, We're very sorry about this quality problem. We have sent you an e-mail so that you can send us some photos. Have a nice day!
L
Rating: 4 out of 5
Very happy with the labels and their design, but very slow shipping.
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Response from Petit-Fernand
Thank you for your comment Lorena, and sorry again for the delay.
S
Rating: 3 out of 5
Disappointed because the writing colors are not as requested
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Response from Petit-Fernand
Hello Sabrina, Sorry to read this. We've sent you an email so that you can share some photos with us so that we can understand your request and help you as soon as possible. Have a nice day :)
A
Rating: 1 out of 5
I placed an order that never arrived. Look at all the emails I have sent you for the order number 2000776053. You told me you were going to resend it to me but it never arrived either. I receive 2000642762. Att. Bea
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Response from Petit-Fernand
Hi Ana, We are sorry for what happened. With the order 2000812391 we have no attempt to contact you. Could you tell us when you contacted us and through which of our channels? The order was shipped to us on 7/02.
A
Rating: 3 out of 5
The order took 20 days to arrive.
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Response from Petit-Fernand
Hello Alicia, we are sorry for the delay. We apologize for the inconvenience and wish you a happy day! Bea
A
Rating: 3 out of 5
I received the stickers quite quickly but they weren't well cut so unfortunately not very usable in the end. That said, I used Le Petit Fernard stickies a few times in the past and usually they deliver great products.
Response from Petit-Fernand
Hi Alexandra, we are sorry to hear about your problem with the labels. Could you please contact our customer service with the picture of the damaged product for the replacement?
E
Rating: 1 out of 5
After almost a month I have not received my order number 2000811205, is this normal?
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Response from Petit-Fernand
Hello Elena, We have received your message, and we are waiting for our carrier. We are sorry for the delay
A
Rating: 4 out of 5
Everything great except for the choice to outsource the shipping service to the post office which does not allow tracking of the delivery. I have placed several orders and most of the times the delivery was fast enough, only once the wait was longer, but always within the 10 day maximum promised.
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Response from Petit-Fernand
Thank you for sharing your experience. We are sorry about the delivery time. Have a great day and see you soon! ?
C
Rating: 1 out of 5
I don't know what happened with this order, hot melt sticker that I put on that falls off. I am quite upset. It has never happened to me on all the fabrics I put on.
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Response from Petit-Fernand
Hello Casilda, I am really sorry for what happened. I confirm that it is not normal for this to happen. I have just sent you an email to understand the problem and to be able to quickly provide you with a solution. I look forward to hearing from you and wish you a happy day! Bea
A
Rating: 1 out of 5
They have not worked well for me. They peel off in the wash
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Response from Petit-Fernand
Good morning Amaya, I am sorry to hear that you have had problems with the labels. It is not normal for them to peel off. I just sent you an email, I am waiting for you and I wish you a good weekend! Bea
F
Rating: 1 out of 5
The order did not arrive and you never responded to my emails.
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Response from Petit-Fernand
We regret that you have not yet received your order. We have proceeded to send you an email to ask you to confirm the address and make sure we can find a solution. Looking forward to Sue Have a good day ?
A
Rating: 4 out of 5
Fast and careful delivery. Product meets my expectations and seems to be of good quality, but the labels are very difficult to remove.
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C
Rating: 4 out of 5
Very nice and practical labels. However, much less so when there are no labels on the clothes, as is the case with socks...
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E
Rating: 3 out of 5
Very nice labels but I made a mistake I ordered a double and when I wanted to cancel it was impossible I'm a little disappointed with the SAV especially that I wanted to cancel 10 minutes after my order as soon as I realized ... It's not very correct I think!
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Response from Petit-Fernand
Hello Elisabeth, I've just sent you an e-mail so that we can better understand the problem and provide you with a solution as soon as possible. I look forward to hearing from you. Have a nice day! Bea
S
Rating: 4 out of 5
Very nice, and the booklet is well presented. My children are happy to have received them.
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V
Rating: 4 out of 5
Good. I recommend
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