The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Delivery really too long, I still haven't received what I ordered almost 3 weeks ago.
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Response from Petit-Fernand
Hi Diandra, I'm sorry you didn't receive your order, which was shipped on February 9. I've just sent you an e-mail to check that the address you gave when you placed your order was correct. I look forward to hearing from you and wish you a wonderful day! Bea
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Mme Andrée Roullet
Rating: 4 out of 5
I bought the labels for my little girl when she goes to school, they are very pretty, and the price is reasonable.
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Chachou
Rating: 3 out of 5
iron-on labels peel off after a few washes, disappointed with the item sticky labels also peel off after a few uses
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Response from Petit-Fernand
Hello Charlotte, thank you for your feedback. I can confirm that this is not normal. I've just sent you an e-mail. I look forward to hearing from you, and wish you a wonderful day! Bea
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nicolas tourette
Rating: 1 out of 5
I'm sorry and it's very problematic for us, but your labels don't stick, and we find labels in the washing machine, even though we only wash at 30 degrees.
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Response from Petit-Fernand
Hello Nicolas, I'm really sorry to read this! I've just sent you an e-mail. It's not normal for this to happen. I look forward to hearing from you, and wish you a wonderful day! Bea
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Madame LOETIZIA POULLAIN
Rating: 1 out of 5
Disappointed, the iron-on labels do not stick well and peel off completely after the 1st wash.
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Response from Petit-Fernand
Hello Loetizia, I can confirm that this is not normal. I've just sent you an e-mail and I look forward to hearing from you. Have a nice day! Bea
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CLAIRE GUILLAUME
Rating: 3 out of 5
Customer for several years fast delivery, legible writing and attractive prices however I am disappointed with the quality of my last order they do not stick properly come off easily even without washing...
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Response from Petit-Fernand
Hi Claire, I'm really sorry you're having trouble with our labels. I've just sent you an email to try and understand the problem. I look forward to hearing from you and wish you a wonderful day! Bea
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Claude monot
Rating: 4 out of 5
speed at the top, but I do not know what happened, my labels had twice the name on the same while it seemed to me to have chosen a dandelion and the name. I probably made a mistake when ordering
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ALESSANDRA
Rating: 4 out of 5
The water bottles are very nice and light, the girls liked them very much. We will evaluate their thermal capacity in the summer but, at the moment, we are satisfied.
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Response from Petit-Fernand
We thank you for sharing your opinion and wish you a good day?
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Mara Sainz de Rozas
Rating: 3 out of 5
They have not worked as expected, they have peeled off after a couple of uses.
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Response from Petit-Fernand
Hi Mara, I am sorry to hear that you have had difficulties with the labels. I confirm that it is not normal for this to happen. I have just sent you an email. I look forward to hearing from you and wish you a good day! Bea
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Sandra Arenas Jimenez
Rating: 1 out of 5
I bought stickers for my baby's clothes and after following all the steps (ironing without steam, no dragging, waiting to wash the clothes, etc) the stickers are peeling off, all of them, from the clothes. I find them in the washing machine. The experience is dire and I would not buy them again. Not one, but all of them have come off on plain cotton clothing which is the most recommended. Super disappointed.
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Response from Petit-Fernand
Hi Sandra, I am very sorry for what happened. I just sent you an email. I look forward to hearing from you and wish you a happy day! Bea
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Lorena Esteban
Rating: 1 out of 5
I did not receive the order, and it was placed 19 days ago. Poor treatment
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Response from Petit-Fernand
Hi Lorena, I am very sorry that you did not receive your order. I just sent you an email to confirm to understand the problem and be able to bring you a solution as soon as possible. I look forward to hearing from you and wish you a happy day! Bea
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Mr Christian Surel
Rating: 4 out of 5
Nothing to say fast delivery very good products thanks to all employees
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magali et stephane azoulay
Rating: 4 out of 5
Fast delivery and very easy to order: choose the model, type in the name and off you go. Only downside: I have my doubts about the effectiveness of the iron-on labels. I've only washed them once and they're already coming off.
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Iannello Simone
Rating: 3 out of 5
some labels don't fit properly
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Response from Petit-Fernand
I'm sorry you've had problems with our labels. Please write to us at [email protected] and send us photos of the labels coming off or, failing that, photos of where they were applied. I will then be able to provide you with a solution as soon as possible. In the meantime, have a wonderful day! Bea
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Ophelie Bertrand
Rating: 1 out of 5
I'm disappointed with the range of labels I've chosen, as they peel right off after the 1st wash at 40.
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Response from Petit-Fernand
I'm sorry you've had problems with our labels. Please write to us at [email protected] and send us photos of the labels coming off or, failing that, photos of where they were applied. I will then be able to provide you with a solution as soon as possible. In the meantime, have a wonderful day! Bea
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CJ
Rating: 4 out of 5
The labels are of good quality. It's a pity that some letters are difficult to read against the background. Round formats are missing for object labels.
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Aurélia V
Rating: 4 out of 5
Easy to create labels. Fast shipping
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Laura Paquier
Rating: 4 out of 5
your labels are great! be careful, self-adhesive clothing labels are difficult to remove from the sheet.
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Nadine LAMARQUE
Rating: 4 out of 5
Having ordered labels from your site on several occasions, I was disappointed by the self-adhesive labels which peel off on the 1st wash, so I ordered thermo-adhesive labels which need to be protected with greaseproof paper, which is normally enclosed! Unfortunately, the parchment paper wasn't included with my order, which is a shame! I'm going to have to buy some, it's just not right!
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DELPHINE B
Rating: 4 out of 5
Order received in less than 3 days
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Belén
Rating: 4 out of 5
All very well
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Response from Petit-Fernand
Thank you very much Belén :)
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alba gilabert
Rating: 4 out of 5
Everything is perfect, we love the stickers, they are easy to stick on, they come in an envelope very well placed. The only thing is that they took about 15 days to arrive. Regards
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Response from Petit-Fernand
Hi Alba, thank you for your message. Sorry for the delay! We wish you a happy day!
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HOLL DOMINIQUE
Rating: 4 out of 5
I had already used your products with satisfaction. So I repeated the experience
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Patricia Gómez
Rating: 1 out of 5
There is no way that thermal labels last even 72h on clothes. It can not be put on elastic, or polar, or anything, then ... is indicated for baby clothes how is it? (Because all baby clothes are like that). It is my second order (I wanted to see that it was not a bad throw). And nothing. And obviously I followed the instructions to the letter. I am very unhappy.
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Response from Petit-Fernand
Hi Patricia, thank you for your message. I am very sorry for what happened. I have just sent you an email, I am waiting to provide you with a solution as soon as possible! Best regards, Bea
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lg
Rating: 1 out of 5
I am very sad to write this, but the last package of labels has not been what I expected. I bought a nursery and birth package for my son and out of the first 5 heat adhesive labels I used, already 5 of them after the first wash have come off the clothes (some partially and some completely).
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Response from Petit-Fernand
Hi Lucia, I am very sorry for what happened. I just sent you a message by mail to understand the problem and quickly bring you a solution! I am waiting for you and I wish you a happy day! Bea
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Marie-Dominique zidoR
Rating: 1 out of 5
It doesn't stick very well to clothes, let alone in the wash.
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Response from Petit-Fernand
Hello Marie-Dominique, thank you for your feedback. I'm sorry you're having trouble with our labels. I've just sent you an e-mail to find out what the problem is so that we can get back to you as soon as possible. We look forward to hearing from you. Have a lovely day! Bea
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Lilly B.
Rating: 4 out of 5
Good quality. Difficult to make a decision when choosing. Many motifs for small children. Would like more choice for older children, or a gift for adults.
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delph u
Rating: 1 out of 5
I bought 3 gourds for each of my children in April 2021... they use it for school. I have no complaints about the bottle itself. However, the quality of the stoppers is deplorable. I'm on my 3rd set of stoppers (9 stoppers bought for 3 bottles), and they break at the slightest impact. The broken plastic is then sharp and no longer protects the sports cap... a shame for a product intended for children.
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Response from Petit-Fernand
Hello, thank you for your feedback. I'm sorry that you had difficulties with our products and that the caps did not meet your expectations. We take note of your comment and will do our best to offer the best quality to our customers! Have a nice day!
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Daniela
Rating: 1 out of 5
Too bad!!! I have always ordered and it has always gone well.... the product is of excellent quality, the labels are well made, tested in the dishwasher, washing machine, etc... and in fact they are still there... this time the disappointment is for the delivery, order placed on January 6, and still not arrived, probably problems on the delivery, but I am not given any update.... I still spent money on an order that: WILL ARRIVE?!!!
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Response from Petit-Fernand
Good morning Daniela, unfortunately you entered an incomplete address when you placed your order, which is probably why you did not receive it. Despite the fact that the error is not our fault, I have contacted you to find a solution to the inconvenience. Have a good day ? Alessio
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Pauline C.
Rating: 4 out of 5
Fast shipping
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Aurélie Garnier
Rating: 4 out of 5
Good, but a little expensive for my taste...
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Luiza Lemaure
Rating: 4 out of 5
Great products, beautiful finish, great presentation, very useful, excellent quality. I just didn't receive the greaseproof paper, hence the missing star. But otherwise, really great
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VT
Rating: 4 out of 5
The products are great. But the booklet with the ready-made kernels looks like it was stapled on by a 3-year-old child
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Response from Petit-Fernand
Thank you for your kind review. Sorry if the brackets are a bit off. Can you please show the photo to customer service?
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GMM
Rating: 4 out of 5
Very hygienic and practical. The only downside is that you have to be careful with the blows, because although it seems a very sturdy material, the first time he dropped the small to the ground flew out a piece of the top cover.
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Response from Petit-Fernand
Thanks for your trust Gema :)
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Bérengère Beltri
Rating: 3 out of 5
The problem is not c-monetiquette is the post I ordered on 26/01 and received my order on 10/02!
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Response from Petit-Fernand
Hello Berengaria, thank you for your feedback. I'm sorry that you received your order so late. We are sincerely sorry for this delivery anomaly by the postal services. The whole team wishes you a wonderful day!
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Iva
Rating: 1 out of 5
I haven't received my order and have no shipping updates.
Response from Petit-Fernand
Dear Iva, Thank you very much for shopping at Petit-Fernand! I am sorry you have not yet received your order. I can confirm that your order was manufactured within the agreed 48 hours and delivered to the postal service on 1st of February with priority rate. The delivery time should take from 2 to 6 working days. It is possible that the delivery time may be longer due to the problems encountered by the postal services, but given the time that has passed, your order should already have reached you. Could you please confirm to the customer service that the address you gave when you placed your order is correct? We will remanufacture and send your labels on our cost to the confirmed address.
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Debora Duarte junceiro
Rating: 1 out of 5
Still not received
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Response from Petit-Fernand
Hello Debora, thank you for your feedback. I can confirm that your order was refunded on February 11. Have a nice day! Bea
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Michelle B.
Rating: 1 out of 5
I still haven't received my order, very disappointed
Response from Petit-Fernand
Hi Michelle, Thank you very much for shopping at Petit-Fernand! I am sorry you have not yet received your order. I can confirm that your order was manufactured within the agreed 48 hours and delivered to the postal service on the 1st of February with priority rate. The delivery time should take from 2 to 6 working days. It is possible that the delivery time may be longer due to the problems encountered by the postal services, but given the time that has passed, your order should already have reached you. Could you please confirm wih our customer service that the address you gave when you placed your order is?
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Leïla Debiesse
Rating: 1 out of 5
I still haven't received my order, after several weeks, so it's too late! Leïla Debiesse
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Response from Petit-Fernand
Hello Leïla, I've just sent you an email to check the delivery address. Looking forward to hearing from you, I wish you a great start to the week! Bea
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Michel
Rating: 4 out of 5
Fast, easy to install. Impeccable
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