Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 3 and 4 stars

Reset filters
C
Clarisse H.
Rating: 4 out of 5
following a purchase from 05/08/2025
very nice sturdy labels, I hope they will last a long time little point to perhaps improve I find them quite thick and as a result we feel them on the body
Translated reviews
S
Sabrina H.
Rating: 4 out of 5
following a purchase from 04/08/2025
Very nice labels. The kindergarten pack is very complete. GREAT!
Translated reviews
E
Elodie A.
Rating: 1 out of 5
following a purchase from 05/08/2025
I am not happy unlike the labels I had bought previously. The ones I received require an iron to stick them on, whereas this was not specified at all in the description. I have better things to do; I simply wanted labels to stick on. Moreover, with the iron, the labels are impossible to remove, so I won't be able to resell my children's clothes as I used to... a waste of time and money. I am not happy at all.
Translated reviews
Response from Petit-Fernand
Hello Elodie,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our labels did not meet your expectations. Your feedback is valuable, and we will look into the clarity of our descriptions to avoid this type of inconvenience in the future.

I have sent you an email directly to propose a solution.

Best regards,
Alice C-Monetiquette
G
Gillian R.
Rating: 1 out of 5
following a purchase from 26/07/2025
These Do not Work! After one was they fall off not Worth the money
Response from Petit-Fernand
Dear Gillian,

Thank you for your feedback, and we're truly sorry to hear that you're disappointed with your recent labels.

This is certainly not the quality we aim to deliver. We will contact you shortly via email to better understand the issue and find a solution together.

Thank you again for bringing this to our attention.

Kind regards,
Giulia – Petit-Fernand
V
Virginie P.
Rating: 4 out of 5
following a purchase from 05/08/2025
Nice presentation and good quality
Translated reviews
L
Laetitia C.
Rating: 4 out of 5
following a purchase from 05/08/2025
Order well received I am delighted and I recommend to everyone thank you
Translated reviews
C
Corinne G.
Rating: 3 out of 5
following a purchase from 05/08/2025
Pretty water bottle but the decoration is glued when I thought it would be painted.
Translated reviews
Response from Petit-Fernand
Hello Corinne,

Thank you for your feedback on our water bottle. We are sorry to hear that the decoration did not meet your expectations and we appreciate your remark, which will help us improve our products in the future. Please feel free to contact us if you have any other questions or suggestions.

Best regards,

Alice from C-MonEtiquette
J
Julia F.
Rating: 4 out of 5
following a purchase from 25/07/2025
Everything was great except the shipping
Translated reviews
M
Monia Z.
Rating: 3 out of 5
following a purchase from 02/08/2025
Very disappointed with the stamp that leaves ink stains. Given the very high price compared to other brands, I will not repurchase and would not recommend.
Translated reviews
Response from Petit-Fernand
Dear Monia,

Thank you for taking the time to share your feedback on our site "C-Monetiquette". We are sincerely sorry to hear that you encountered issues with your stamp and that it affected your experience. Your feedback is valuable and we take it very seriously.

We strive to offer quality products, and we will look into this issue to improve our items. We have just contacted you by email to resolve this incident.

Thank you again for your comments.

Best regards,
Alice C-Monetiquette
C
Clémence R.
Rating: 4 out of 5
following a purchase from 04/08/2025
Great
Translated reviews
M
Maxime M.
Rating: 3 out of 5
following a purchase from 01/08/2025
Received blurry labels and others not.
Translated reviews
Response from Petit-Fernand
Hello Maxime,

Thank you for taking the time to share your opinion on C-Monetiquette. We are sorry to hear that some of your labels were blurry and that others did not meet your expectations. Your satisfaction is our priority, and we would like to better understand your situation. We have contacted you directly by email to get more details about the products concerned by this defect.

Best regards,
Alice from C-Monetiquette
C
Corine M.
Rating: 4 out of 5
following a purchase from 02/08/2025
Received very quickly!!! I love the labels, I just hope they will last a long time.
Translated reviews
S
Sandra Q.
Rating: 4 out of 5
following a purchase from 24/07/2025
Initially received the wrong order but this was dealt with quickly and efficiently. Received corrected order promptly. Good quality stickers that stay on clothing well. Would recommend.
Response from Petit-Fernand
Dear Sandra, Thank you very much for your wonderful feedback!
K
Karine D.
Rating: 4 out of 5
following a purchase from 03/08/2025
Package received quickly Labels as described
Translated reviews
E
Emilie P.
Rating: 1 out of 5
following a purchase from 01/08/2025
Order not received No response from customer service
Translated reviews
Response from Petit-Fernand
Hello Emilie,

Thank you for taking the time to share your experience with us. We are sorry to hear that you have not received your order and that our customer service has not been up to par. We have just contacted you by email.

Best regards,
Alice from C-Monetiquette
J
Julie C.
Rating: 1 out of 5
following a purchase from 29/07/2025
I am unfortunately disappointed with the quality of the labels ordered to label my son's school supplies. The small labels designed for crayons/markers do not stick well at all... I will have to add tape to ensure they hold.
Translated reviews
Response from Petit-Fernand
Hello Julie,

Thank you for taking the time to share your opinion. We are sorry to hear that the quality of the labels you received does not meet your expectations. Your feedback is valuable and will help us improve our products. We have just contacted you directly to find a quick and effective solution!

Best regards,
Alice C-Monetiquette
K
Kwok M.
Rating: 4 out of 5
following a purchase from 28/07/2025
order without problems.
Translated reviews
M
Mylène D.
Rating: 3 out of 5
following a purchase from 02/08/2025
The colors are less beautiful than in previous years. I believe this will be my last order. Otherwise, fast shipping.
Translated reviews
Response from Petit-Fernand
Hello Mylène,

Thank you for your feedback on our site "C-Monetiquette". We are sorry to hear that the colors do not meet your expectations this year. Your opinion is valuable and we take it into account for our future collections. We are nonetheless pleased that you appreciated the speed of the delivery. Please feel free to share your suggestions for your next orders.

Best regards,
The C-Monetiquette team
L
Lucile N.
Rating: 4 out of 5
following a purchase from 02/08/2025
Correct products and delivery time
Translated reviews
F
Florence M.
Rating: 1 out of 5
following a purchase from 19/06/2025
I am very disappointed with my iron-on labels that I ordered for my children's camp. Indeed, after one wash, the labels come off.
Translated reviews
Response from Petit-Fernand
Hello Florence,

We are sorry to hear that your labels do not meet your expectations. Your feedback is valuable and we will analyze it to improve the quality of our products. We have contacted you directly by email to offer you a quick and effective solution!

Best regards,
Alice from C-Monetiquette
P
Pauline B.
Rating: 4 out of 5
following a purchase from 03/08/2025
The labels are pretty and of good quality. They withstand washing perfectly. However, the package arrived completely open. The delivery person probably looked at what was inside.
Translated reviews
J
Johanna V.
Rating: 4 out of 5
following a purchase from 03/08/2025
Great as usual However, I thought that the 1 line labels were less wide
Translated reviews
C
Coralie L.
Rating: 3 out of 5
following a purchase from 03/08/2025
The labels are pretty but the quality was better before... Disappointed, the hold is not great on the items
Translated reviews
Response from Petit-Fernand
Dear Coralie,

Thank you for taking the time to share your feelings about our labels. We are glad you find them pretty, but we are sorry to learn that the quality does not meet your expectations. Your feedback is valuable and we will examine it closely to improve our products. Please feel free to contact us directly if you would like to discuss this further.

Best regards,
Alice C-Monetiquette.
M
Magali C.
Rating: 1 out of 5
following a purchase from 03/08/2025
The promo code on the site was not applied and when I sent a message to customer service, the response was completely off-topic. I sent another email and since then no news... not very professional
Translated reviews
Response from Petit-Fernand
Hello Magali,

Thank you for your feedback and we sincerely apologize for this experience. Your satisfaction is essential to us. We have just contacted you again to find a quick solution to your situation. We want to resolve this issue quickly.

Best regards,
Alice C-Monetiquette
A
Amy M.
Rating: 1 out of 5
following a purchase from 05/07/2025
I didn't receive my order.
Response from Petit-Fernand
Hi Amy,
We’re very sorry to hear that your order hasn’t arrived.
We’re contacting you right away to investigate and resolve this as quickly as possible.
Chiara, Petit-Fernand
F
Fanny P.
Rating: 4 out of 5
following a purchase from 01/08/2025
I did not receive the correct order but the customer service was excellent.
Translated reviews
A
AMANDINE C.
Rating: 3 out of 5
following a purchase from 20/07/2025
Hello, The envelope arrived in a postal package because it had been opened and some labels and stickers were damaged and torn. Maybe not your fault but unfortunate!
Translated reviews
Response from Petit-Fernand
Hello Amandine,

Thank you for taking the time to share your experience with us. We are sorry to hear that your order arrived damaged. Although this may be due to transportation, we understand that it is disappointing. We have just sent you an email again to find a quick and effective solution. Your satisfaction is very important to us.

Have a nice day,
Alice C-MonEtiquette
J
Jennifer L.
Rating: 4 out of 5
following a purchase from 23/07/2025
Top stickers that also hold. Always happy to use again. Highly recommended.
Translated reviews
Response from Petit-Fernand
Good day, Jennifer,
It is nice to hear that you are completely satisfied with our service. Thank you very much for your review!
Have a nice day,
Customer Service EsIstMeins
K
Kerstin S.
Rating: 3 out of 5
following a purchase from 23/07/2025
Unfortunately, I received the wrong stickers first. Good that only the first name and no phone number was on it. The complaint was processed quite quickly and the stickers hold well.
Translated reviews
Response from Petit-Fernand
Good day, Kerstin,
thank you very much for your kind review. We apologize once again for these inconveniences.
Have a nice day,
Customer Service EsIstMeins
D
Doretto I.
Rating: 4 out of 5
following a purchase from 23/07/2025
Excellent product, serves the purpose
Translated reviews
Response from Petit-Fernand
Dear Ilaria,

Thank you for your positive feedback and for choosing Petit-Fernand. We are pleased to know that the product met your expectations and achieved the desired purpose. If you have any further suggestions or requests, please do not hesitate to contact us.

Best regards,
The Petit-Fernand team
S
Sophie D.
Rating: 3 out of 5
following a purchase from 02/08/2025
It's just a bit complicated to peel off
Translated reviews
Response from Petit-Fernand
Hello Sophie,

Thank you for taking the time to share your opinion on C-Monetiquette. We are sorry to hear that you find peeling a bit complicated and we will take this into account to improve our users' experience. We have just contacted you by email to resolve this issue.

Have a nice day,

Alice C-MonEtiquette
T
Thierry P.
Rating: 3 out of 5
following a purchase from 02/08/2025
Perfect labels, deplorable shipping, package lost 2 times 10 days for delivery
Translated reviews
Response from Petit-Fernand
Hello Thierry,

Thank you for your feedback regarding your experience with C-Monetiquette. We are glad that you are satisfied with the labels, but we are sorry to hear that you encountered problems with the delivery. We will forward your comment to our logistics department to improve this aspect. The shipping costs have been refunded to you : )

Have a nice day,

Alice C-MonEtiquette
S
Sabrina C.
Rating: 4 out of 5
following a purchase from 02/08/2025
Very satisfied with my purchase, the shipping was very fast.
Translated reviews
Z
Zambelli G.
Rating: 1 out of 5
following a purchase from 17/07/2025
Order never arrived for the second time
Translated reviews
Response from Petit-Fernand
Good morning Giampiera,
thank you for your feedback and we are sorry again for the delivery issue.
As requested, the refund has already been processed.
We remain at your disposal for any further needs.
Chiara, Petit-Fernand
M
Mégane D.
Rating: 4 out of 5
following a purchase from 02/08/2025
Fast and careful delivery, good quality items, however I ordered a water bottle, and my daughter's name is not facing the opening of the bottle as it should be. It looks like it is crooked, I bought 2 and it's the same.. disappointed
Translated reviews
I
Itziar A.
Rating: 4 out of 5
following a purchase from 23/07/2025
A lot of variety of letters, colors, and drawings. A lot of variety of labels. This is the second time I take it, delighted with the offers.
Translated reviews
V
Véronique B.
Rating: 3 out of 5
following a purchase from 31/07/2025
The delivery time is a bit long
Translated reviews
Response from Petit-Fernand
Dear Véronique, thank you for your feedback and we take your comment about the delivery time into account. We apologize for this wait and are working to improve our logistics to better satisfy you in the future. Please feel free to share your suggestions to continue improving our services.

Alice C-MonEtiquette
A
Aude C.
Rating: 4 out of 5
following a purchase from 01/08/2025
I had already ordered labels, it was great. The box tasted a little disappointing, some "bubbles"
Translated reviews
V
Virginie M.
Rating: 4 out of 5
following a purchase from 01/08/2025
A bit disappointed with the tasting box, the sticker is stuck crookedly and I don't know why I didn't expect a big sticker stuck simply. But otherwise not bad
Translated reviews
P
Pascale E.
Rating: 4 out of 5
following a purchase from 01/08/2025
Very beautiful water bottle. Very practical for everyday use
Translated reviews
We use cookies for audience measurement and improving user experience.