Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 3 and 4 stars

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Sophie G.
Rating: 4 out of 5
following a purchase from 30/07/2025
Fast delivery time
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Elise B.
Rating: 3 out of 5
following a purchase from 30/07/2025
I received my package and the product meets my expectations, but despite several emails indicating a security issue with the site informing me of a fraud alert via Google, no one has contacted me back. I also indicated that several of my orders do not appear on my profile. I was contacted again to inform me of my tracking and that the shipment was made. So perfect. Everything is received and perfect. But my orders do not appear. So, I deleted my credentials but still no one to explain to me why. Apparently, the site is poorly protected.
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Response from Petit-Fernand
Dear Elise,

Thank you for your feedback, and we are glad that the product met your expectations. However, we would like to apologize for the concerns you encountered regarding the security of our site. Your security is our priority, and we take your concerns very seriously. We will closely examine these issues and ensure that a member of our team contacts you as soon as possible to clarify the situation. Thank you again for your understanding and patience.

Best regards,
The C-Monetiquette team
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Lieto A.
Rating: 1 out of 5
following a purchase from 19/07/2025
I have not received the ordered and paid goods
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Response from Petit-Fernand
Good morning Anna Maria,
we are very sorry to hear that you have not yet received your shipment.
We will contact you immediately via email to verify the situation together and find a solution.
Chiara, Petit-Fernand
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Vanessa G.
Rating: 1 out of 5
following a purchase from 31/07/2025
I had ordered a glass that was ultimately refunded. I had to send a message to find out why something was missing from the order and to get the refund ...
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Response from Petit-Fernand
Hello Vanessa,

Thank you for taking the time to share your experience. We are sorry for the inconvenience regarding your order. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us directly for any questions. We hope to see you soon on C-Monetiquette.

Best regards,
Alice C-Monetiquette
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Stéphanie B.
Rating: 4 out of 5
following a purchase from 31/07/2025
Ease of use on the website, a lot of choices. Fast delivery. Prices a bit high.
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Janine M.
Rating: 1 out of 5
following a purchase from 21/07/2025
Very poor service & would not recommend your site to anyone
Response from Petit-Fernand
Hi Janine,
We’re truly sorry to read your comment, especially since we did our best to resolve the issue promptly.
As a goodwill gesture, we resent your labels free of charge, even though the error did not come from our side. The name entered during the first order 4002507210 is visible in your original confirmation email 🙂
We're always here to help if needed.
Chiara, Petit-Fernand
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Pauline B.
Rating: 1 out of 5
following a purchase from 31/07/2025
Package not received after 3 weeks of purchase
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Response from Petit-Fernand
Hello Pauline,

Thank you for taking the time to share your opinion. We are sincerely sorry to learn that you have not received your package within the expected time. Your satisfaction is essential to us, and we are committed to improving our services. Please do not hesitate to contact us directly so that we can assist you in this situation.

Best regards,
Alice from C-Monetiquette
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Katrina B.
Rating: 3 out of 5
following a purchase from 21/07/2025
Whilst the bag was a good size and lined ,one of the webbing handles ,which are cream in colour,had purple threads running through it which spoilt the overall look of the bag. The decorations on the water bottle are stickers .Which to be honest I could have probably done myself.I don't think they will last very long . The water bottle does however seem of good quality,and my child's name was painted on it. Overall I felt that the products where over priced.
Response from Petit-Fernand
Hi Katrina,
Thank you for your detailed feedback. We're sorry to hear that some elements of the bag and water bottle didn’t meet your expectations.
We’ll be contacting you by email to learn more and see what we can do to improve your experience.

Chiara, Petit-Fernand
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Delphine M.
Rating: 3 out of 5
following a purchase from 31/07/2025
I am waiting for a new order because the first one never arrived. After, it's nice of them to offer me a new shipment at their expense hoping to receive this new order.
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Response from Petit-Fernand
Hello Delphine,

Thank you for your feedback. We are sorry to learn that your first order did not reach you. We have taken your situation into account and have indeed proposed a new shipment at our expense to resolve this issue. We hope that this time, you will receive your order quickly. Please do not hesitate to contact us if you have any other questions.

Best regards,
Alice C-Monetiquette
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Emilie C.
Rating: 4 out of 5
following a purchase from 31/07/2025
Perfect as usual... just missing the possibility to mix the colors of the mini labels.
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Nicoletta G.
Rating: 4 out of 5
following a purchase from 20/07/2025
Satisfied
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Ophelie D.
Rating: 3 out of 5
following a purchase from 30/07/2025
Very practical water bottle, my son loves it, the designs and colors are great. Except that my son's name written on the bottle is already fading even though it was bought about 15 days ago, never put in the dishwasher, only hand washed.
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Response from Petit-Fernand
Hello Ophelie,

Thank you for your feedback on our water bottle, and we are delighted to hear that your son enjoys the designs and colors. We are sorry to learn that the name has faded so quickly! We have contacted you by email to resolve this issue as soon as possible.

Alice C-MonEtiquette
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Michèle P.
Rating: 3 out of 5
following a purchase from 28/07/2025
Solid labels, but very expensive shipping to Belgium even with an order over 50€...
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Response from Petit-Fernand
Hello Michèle,

Thank you for taking the time to share your feedback. We are glad to hear that you appreciate the quality of our labels. Regarding the shipping costs to Belgium, we understand your frustration and we have just refunded those costs to you. Your feedback is valuable and helps us improve our service. Please feel free to contact us if you have any other questions or suggestions.

Best regards,
Alice from C-Monetiquette
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Estelle B.
Rating: 4 out of 5
following a purchase from 30/07/2025
Maybe just adjust to the size of the pen
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Elodie T.
Rating: 3 out of 5
following a purchase from 29/07/2025
I have been ordering labels from C Mon Etiquette for years. I have two children and I take a school pack for each, but this year the labels were mixed in the packages, instead of having one pack for each child. I find that unfortunate.
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Response from Petit-Fernand
Hello Elodie,

Thank you for your feedback and your loyalty to C-MonEtiquette. We are sorry to hear that you encountered a problem with the packaging of your labels this year. Your satisfaction is our priority, and we will take your comment into account to improve our service. Please do not hesitate to contact us directly so that we can assist you.

Have a nice day,
Camille C-MonEtiquette
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Sarah N.
Rating: 4 out of 5
following a purchase from 29/07/2025
Not tested yet but the rendering is very good
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Fatu M.
Rating: 4 out of 5
following a purchase from 29/07/2025
The ability to customize our child's labels and the fact that you also respect delivery deadlines
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Cremona E.
Rating: 4 out of 5
following a purchase from 19/07/2025
Print and colors like in the prototype. Really good labels.
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Response from Petit-Fernand
Dear Elisa,

Thank you for your positive feedback regarding the labels from Petit-Fernand. We are pleased that the printing and colors met your expectations. We remain at your disposal for any further needs.

Best regards,
Chiara, Petit-Fernand
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MARIE-LINE L.
Rating: 4 out of 5
following a purchase from 29/07/2025
Pleasant site and very easy label creation!
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Isabelle B.
Rating: 4 out of 5
following a purchase from 29/07/2025
Very good products and easy to use
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Gianfranco C.
Rating: 4 out of 5
following a purchase from 19/07/2025
Perfect
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Response from Petit-Fernand
Dear Gianfranco,

We sincerely thank you for your positive feedback and for giving us an excellent rating! We are happy that you liked our service. We are committed to maintaining high standards and continuously improving.

Best regards,
Chiara, Petit-Fernand
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Eykel F.
Rating: 1 out of 5
following a purchase from 29/07/2025
I am disappointed because I had ordered two different styles of labels and I only received one type.
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Response from Petit-Fernand
Hello Eykel,

Thank you for your feedback and we are sorry to hear that your order did not meet your expectations. After consultation, we find that the products you chose are indeed identical.
We remain available in the future to advise you during your purchase.

Have a nice day,
Camille C-MonEtiquette
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Peppino L.
Rating: 4 out of 5
following a purchase from 28/07/2025
Very professional, everything was perfect
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olivia R.
Rating: 1 out of 5
following a purchase from 28/07/2025
Incomplete order 3rd shopping experience 2 incomplete orders and 1 quality issue I do not recommend this site
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Response from Petit-Fernand
Hello Olivia,

Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experiences with C-MonEtiquette have not met your expectations. Your satisfaction is our priority, and we take your feedback very seriously.

We hope that the solutions proposed by our customer service are satisfactory for you. Your trust is precious, and we are determined to regain your confidence.

Have a nice day,
Camille C-MonEtiquette
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Elise C.
Rating: 1 out of 5
following a purchase from 28/07/2025
The pen and marker labels re-stick
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Response from Petit-Fernand
Hello Elise,

Thank you for taking the time to share your experience. We are sorry to learn that you encountered a problem with our labels. Your feedback is valuable and we will examine it closely to improve the quality of our products. We have just contacted you by email to assist you.

Best regards,
Alice C-Monetiquette
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CHARLINE L.
Rating: 1 out of 5
following a purchase from 28/07/2025
The patterns appear well on the card but when I peel off the label the patterns are barely on the labels! I order often and I am very disappointed
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Response from Petit-Fernand
Hello Charline,

Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience with our labels did not meet your expectations. Your satisfaction is our priority and we take your feedback very seriously. We have just contacted you by email so that we can resolve this issue together and provide you with the quality you deserve.

Best regards,
Alice from C-Monetiquette
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Annabel R.
Rating: 1 out of 5
following a purchase from 11/07/2025
I still have not received my labels!!
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Response from Petit-Fernand
Hello Annabel,

We are sorry to learn that you have not yet received your labels. We have just sent you an email directly so that we can resolve this issue as quickly as possible. Your satisfaction is our priority.

Best regards,
Alice C-Monetiquette
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Florie B.
Rating: 1 out of 5
following a purchase from 28/07/2025
The labels are larger than those ordered previously I am disappointed with the stamp
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Response from Petit-Fernand
Hello Florie,

Thank you for taking the time to share your opinion. We are sorry to learn that the labels and the stamp do not meet your expectations. Your satisfaction is our priority and we would like to understand more about your experience in order to assist you. We have just contacted you by email to find a solution to your problem.

Best regards,
Alice C-Monetiquette
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LAUREEN F.
Rating: 3 out of 5
following a purchase from 28/07/2025
Hello, The water bottles are great, very high quality!! But for the tasting boxes, I am very disappointed to see that it is just a simple label stuck on the boxes!!! With air bubbles too...
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Response from Petit-Fernand
Hello Laureen,

Thank you for your feedback and we are delighted to hear that you appreciate the quality of our water bottles. However, we are sorry to learn that our tasting boxes did not meet your expectations. Your comments regarding the label and the air bubbles are very valuable and we will pass them on to our team to improve our products. We have just contacted you by email to find a quick and effective solution to your problem :)

Best regards,
Alice C-Monetiquette
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Patrick W.
Rating: 4 out of 5
following a purchase from 28/07/2025
Good and serious
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Audrey G.
Rating: 4 out of 5
following a purchase from 28/07/2025
A bit disappointed because I ordered the same as my previous order and received fewer labels. Otherwise, they are still of good quality.
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Christelle G.
Rating: 3 out of 5
following a purchase from 28/07/2025
Iron-on labels are top-notch! But disappointed with the stamp, the writing is too small.
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Response from Petit-Fernand
Hello Christelle,

Thank you for taking the time to share your opinion on our products. We are delighted to hear that you are satisfied with our iron-on labels. However, we are sorry to learn that the writing stamp does not meet your expectations in terms of size. Your feedback is valuable and we will evaluate it to improve our products. Please do not hesitate to contact us if you have any other suggestions or questions.

Have a nice day,
Camille C-MonEtiquette
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Firetto Carlino F.
Rating: 4 out of 5
following a purchase from 15/07/2025
Beautiful, I bought the water bottles for my daughters, they are beautiful but I don't give 5 stars just because after a week the D of Benedetta has faded... what a shame!
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Emeline L.
Rating: 1 out of 5
following a purchase from 28/07/2025
The quality of the cup is more than mediocre: the text is crooked and the drawing is blurry. Despite a customer return and sending a second cup, the problem remains the same. At almost €15, it is honestly theft.
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Response from Petit-Fernand
Hello Emeline,

Thank you for taking the time to share your opinion. We are sincerely sorry to hear that the quality of your cup did not meet your expectations. At C-Monetiquette, we are committed to providing high-quality products and your feedback is essential for us to improve.

Have a nice day,
Camille C-MonEtiquette
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Virginie M.
Rating: 1 out of 5
following a purchase from 28/07/2025
Quality 0. I had ordered the same thing from you last year, it was very good. This order is horrible and absolutely not worth its price. I am disappointed.
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Response from Petit-Fernand
Hello Virginie,

Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your last order did not meet your expectations. Your satisfaction is very important to us and we would like to understand the details of your experience in order to assist you. Therefore, we invite you to contact us via our contact form.

Have a nice day,
Camille C-MonEtiquette
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Melanie V.
Rating: 1 out of 5
following a purchase from 14/07/2025
I was convinced I had ordered self-adhesive labels but I received iron-on ones.
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Response from Petit-Fernand
Hello Melanie,

Thank you for your feedback. We are sorry to hear that your order does not meet your expectations. I see that your order indeed consists of iron-on labels and not self-adhesive ones for clothing.
We are available by email or phone to assist you if needed.

Have a nice day,
Camille C-MonEtiquette
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Marion S.
Rating: 3 out of 5
following a purchase from 27/07/2025
I am quite disappointed because, contrary to many sites, you charge VAT for a delivery to Réunion while some commercial sites remove it. I also had to pay 18 euros in customs fees on an order of less than 100 euros, so it is not really profitable to order from your site.
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Response from Petit-Fernand
Hello Marion,

Thank you for your feedback and we are sorry to hear that your experience on our site did not meet your expectations. We understand your disappointment regarding the VAT applied to all our destinations.

As for your customs fees, they should indeed not have applied to your order. We therefore invite you to contact our customer service by providing your payment receipts.

Have a nice day,
Camille C-MonEtiquette
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Nour-eddine E.
Rating: 4 out of 5
following a purchase from 27/07/2025
I have already ordered from them and the material is of quality
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Sara F.
Rating: 3 out of 5
following a purchase from 17/07/2025
The stickers can be even smaller and narrower
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Response from Petit-Fernand
Good day, Sara,
Thank you very much for your review! We also offer mini formats.
Have a nice day,
Customer Service EsIstMeins
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Marie R.
Rating: 4 out of 5
following a purchase from 26/07/2025
Easy to use, clear site.
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