Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 3 and 4 stars

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J
jacques D.
Rating: 4 out of 5
following a purchase from 12/05/2025
Very happy with the previous orders.
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Sylvie D.
Rating: 4 out of 5
following a purchase from 11/05/2025
The water bottle was very appreciated. I would have liked to know that the decorations were embossed and shiny.
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Laure R.
Rating: 3 out of 5
following a purchase from 11/05/2025
The label on the hats is not holding
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Response from Petit-Fernand
Hello Laure,

Thank you for sharing your feedback with us.
Our team has just contacted you to understand and provide you with a solution :)

Have a great day,
Camille C-MonEtiquette
S
Siegfried H.
Rating: 4 out of 5
following a purchase from 30/04/2025
Price performance is okay
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Response from Petit-Fernand
Good day Siegfried,
Thank you very much for your review. 496
Have a nice day,
Elise, EsIstMeins
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Elise D.
Rating: 3 out of 5
following a purchase from 09/05/2025
There are labels that are not in my son's name... Surely a mistake during printing. But the others are nice
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Response from Petit-Fernand
Hello Elise,

We are sincerely sorry for this human error. However, we hope that you like your labels! 😊

Our customer service is available if you need any assistance.
Have a nice day,
Camille C-MonEtiquette
C
Christine S.
Rating: 4 out of 5
following a purchase from 08/05/2025
As the ordered model
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Cynthia D.
Rating: 1 out of 5
following a purchase from 02/05/2025
Very disappointed, the box is superb, however the water bottle, the colors do not match what I ordered, I sent an email, they were supposed to get back to me with a solution but still no response...
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Response from Petit-Fernand
Hello Cynthia,

Thank you for your message.
We are sorry that the water bottle does not meet your expectations. However, we hope that the solution provided by our customer service will be satisfactory for you 🙂

Have a nice day,
Camille C-MonEtiquette
B
Baldini L.
Rating: 4 out of 5
following a purchase from 27/04/2025
Great products
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Response from Petit-Fernand
Good morning,
Thank you very much for your kind words! We are happy that your experience with Petit-Fernand has been positive. 496
Have a nice day,
Elise, Petit-Fernand
J
Jenna P.
Rating: 3 out of 5
following a purchase from 06/05/2025
After just one wash, the labels come off. I am quite disappointed.
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Response from Petit-Fernand
Hello Jenna,

Our clothing labels are designed to withstand many washes up to 60°C.
We hope the solution provided by our customer service meets your needs 🙂

Have a nice day,
Camille C-MonEtiquette
N
Nathalie B.
Rating: 4 out of 5
following a purchase from 06/05/2025
Quality adhesive labels. They stick well to objects. I find that the iron-on clothing labels crumble over time, so I ordered adhesive clothing labels instead. However, the delivery time was longer than expected (delivery on May 13 at the pickup point, whereas it was scheduled between May 8 and May 10).
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Response from Petit-Fernand
Hello Nathalie,

Thank you very much for your feedback and your rating of 4/5! We are delighted to hear that you appreciate the quality of our adhesive labels. We also take note of your comments regarding the heat transfer labels and the delivery time. We strive to improve our service, and your remarks are valuable. Please feel free to reach out to us if you have any other questions or needs.

Best regards,
The C-Monetiquette Team
A
Andrée M.
Rating: 4 out of 5
following a purchase from 05/05/2025
2 customizable gourds for children received within the expected timeframe, very well packaged, conforming to the description; they are beautiful.
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Hélène H.
Rating: 4 out of 5
following a purchase from 01/05/2025
The toiletry bag is pretty, but the color is not really what I saw online; it is frankly pink while it appeared purple. The blue seemed very dark, it must be lighter in reality, and I would probably have liked it!
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Elisa S.
Rating: 3 out of 5
following a purchase from 02/05/2025
Quick! Complete order but still disappointed by the lack of spare parts for lunchboxes that wear out very quickly...
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Response from Petit-Fernand
Hello Elisa,

Thank you for your very valuable feedback.

We do indeed offer spare parts for our lunchboxes and water bottles to help you keep them for even longer.
We are taking your request for new parts to be made available into account and will pass it on to the relevant department.

Have a great day,
Camille C-MonEtiquette
S
Sophie C.
Rating: 1 out of 5
following a purchase from 03/05/2025
Disappointed. The labels are very large and the writing is a bit blurry. Too bad, this is the first time I see this mediocre quality on this site and it fell on me..
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Response from Petit-Fernand
Hello Sophie,

Thank you for sharing your opinion.

Your labels should indeed not be blurry as you may have seen in the past.
Therefore, our customer service has just contacted you to assist you 🙂

Have a nice day,
Camille C-MonEtiquette
S
Samia N.
Rating: 3 out of 5
following a purchase from 01/05/2025
The labels do not stick well enough on the clothes and as soon as they go through the wash, it's a disaster, they come off.
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Response from Petit-Fernand
Hello Samia,

Thank you for contacting us.
Our self-adhesive labels for clothing are applied to the existing labels on the garments to ensure optimal adhesion as explained on our website. Indeed, they do not stick directly to the fabric.

If you still notice peeling, we recommend contacting our customer service via our contact form. 😊

Have a nice day,
Camille C-MonEtiquette
W
Walid K.
Rating: 3 out of 5
following a purchase from 01/05/2025
Reliable site. Timely delivery but the price is high compared to the quantity of product.
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Response from Petit-Fernand
Hello,
Thank you for your feedback.
Regarding our prices, we regularly offer promotional deals to allow you to benefit from great discounts. Don't hesitate to subscribe to our Newsletter to receive all our offers. 🎉
Have a great day,
Elise, C-MonEtiquette
M
Mélanie B.
Rating: 4 out of 5
following a purchase from 30/04/2025
There was an issue with the received labels, but customer service was very responsive and quickly sent me the correct models. This is my second order, I am satisfied with the quality of the labels and my daughter loves them.
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Renzi Brivio C.
Rating: 4 out of 5
following a purchase from 19/04/2025
All good
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Response from Petit-Fernand
Good morning,
Thank you for your feedback! 324

Have a nice day,
Elise, Petit-Fernand
A
Aurelie L.
Rating: 4 out of 5
following a purchase from 29/04/2025
The labels hold very well, they are of good quality. It's just a shame that we can't choose the format of the design we want with the name. I find it really small compared to the size of the label.
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Lucie T.
Rating: 4 out of 5
following a purchase from 27/04/2025
It's a nice original gift for a back-to-school event planned for September. The mom is delighted, and it's a quality product. The only downside is that my box was open when I picked up my package; fortunately, the products are intact.
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MATHILDE M.
Rating: 1 out of 5
following a purchase from 26/04/2025
I usually buy for class labels. I wanted to buy labels for a first communion. They are quite coarse. Lacking finesse. I don't think I can use them.
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Response from Petit-Fernand
Hello Mathilde,

We are sorry that the labels ordered do not meet your expectations.
Our customizer allows you to see a visual of your order before validation to avoid any disappointment. We are sorry that this was not enough for you 😔

We are available if needed.
Have a nice day,
Camille C-MonEtiquette
M
Marion D.
Rating: 3 out of 5
following a purchase from 26/04/2025
I am disappointed with my purchase because I did not see that these were labels to stick on clothing labels and not directly on the clothing.
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Response from Petit-Fernand
Hello Marion,

You indeed chose our adhesive labels for clothing which are applied to the existing labels on the clothing. We specify this on our site to avoid any confusion, but we are sorry that this was not clear to you..😔

We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
B
Brigitte G.
Rating: 4 out of 5
following a purchase from 23/04/2025
Very nice labels to see if they stay in place after several washes .....
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Géraldine D.
Rating: 3 out of 5
following a purchase from 24/04/2025
I paid for express delivery to receive my purchase 6 days later. I sent an email about this and it went unanswered.
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Response from Petit-Fernand
Hello Géraldine,

We are sincerely sorry for this delivery delay.
We confirm that the shipping costs of your order have been refunded :)

We remain available if you have any questions.
Have a nice day,
Camille C-MonEtiquette
P
Pilar F.
Rating: 4 out of 5
following a purchase from 07/04/2025
Speed in shipping and just as it appeared in the test. The only thing... the quality is a little lower than I expected.
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Adeline M.
Rating: 4 out of 5
following a purchase from 22/04/2025
Very nice label, a bit worried about the delivery times but there were holidays. My daughter is happy
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Myriam K.
Rating: 4 out of 5
following a purchase from 18/04/2025
Fast delivery, and satisfied with the ordered products.
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Response from Petit-Fernand
Hello Myriam,
D
Dominique P.
Rating: 4 out of 5
following a purchase from 18/04/2025
Very pretty, matches the requested color.
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Response from Petit-Fernand
Hello Dominique,
M
Monique L.
Rating: 4 out of 5
following a purchase from 18/04/2025
very satisfied with my order, however the packaging is a bit 'light'.
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Response from Petit-Fernand
Dear Monique, we sincerely thank you for your feedback and are delighted to hear that you are very satisfied with your order. We take note of your comment regarding the packaging and will ensure to improve this aspect to guarantee an optimal experience for our customers. Please feel free to reach out to us if you have any other suggestions.
N
Nermin E.
Rating: 4 out of 5
following a purchase from 16/04/2025
Very well, thank you.
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Response from Petit-Fernand
Hello Nermin,
D
DEL BELLO R.
Rating: 4 out of 5
following a purchase from 07/04/2025
Great labels! I just made a mistake in choosing the format, but it's not a problem!
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Elodie D.
Rating: 1 out of 5
following a purchase from 10/04/2025
I paid higher shipping fees to receive my order within 24 hours because it was urgent, and I received my order after 4 days; it was too late for me. I would like to be refunded for the shipping fees.
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Response from Petit-Fernand
Hello Elodie,

We sincerely apologize for the delivery delay by the carrier.
The shipping fees have indeed been refunded to you.
We remain available via our contact form if you need assistance or have any requests.
Have a nice day,
C-MonEtiquette
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Mori P.
Rating: 4 out of 5
following a purchase from 01/04/2025
Good
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Emilie R.
Rating: 4 out of 5
following a purchase from 09/04/2025
Very good label. The best would be to have a notebook with detachable pages.
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Response from Petit-Fernand
Hello Émilie,
D
Delphine B.
Rating: 1 out of 5
following a purchase from 10/04/2025
I am disappointed with the result of my order. The letter T looks like L!! But for customer service, it's normal and since I validated the order, it's considered compliant!! Never again with them.
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Response from Petit-Fernand
Hello Delphine,

We regret to read your message.
You can indeed view the rendering of the chosen font on our customizer. The final result of your labels will indeed be in accordance with what is shown on our site.
Once your order is manufactured and shipped, we unfortunately cannot intervene on your customization, we are sorry.

We remain available if needed.
Have a nice day,
C-MonEtiquette
C
catherine M.
Rating: 4 out of 5
following a purchase from 09/04/2025
It's just that we don't really realize the size of certain fonts.. And sometimes the labels are too big. Also, not everything is perfect, fast delivery.
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Juliana A.
Rating: 1 out of 5
following a purchase from 09/04/2025
The labels on the clothes are peeling off, I am super disappointed.
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Response from Petit-Fernand
Hello Juliana,

We are sorry to read your message.
Our labels are normally very durable. To assist you, our teams have just contacted you :)

Have a nice day,
C-MonEtiquette
J
Josephin N.
Rating: 4 out of 5
following a purchase from 30/03/2025
Super many design options, far away from pink and blue. Fast delivery, look great. Unfortunately, the stickers keep coming off in the washing machine, despite following the instructions.
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Response from Petit-Fernand
Good day,
M
Marta C.
Rating: 1 out of 5
following a purchase from 29/03/2025
I have placed orders several times and until now I was satisfied.. but with this last one I can't say the same since using the same type of label as always and the same ironing method etc practically all the labels I put on my son's clothes have fallen off after the first wash..
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Response from Petit-Fernand
Hello Marta,

We are sorry to read your message.
As you may have noticed in the past, our labels should not come off like that. To assist you as soon as possible, we have just contacted you :)

Have a good day,
Camille Petit-Fernand
F
Fernanda E.
Rating: 3 out of 5
following a purchase from 28/03/2025
The sticker is too small and with so much information (name, mobile number, and drawing) nothing is understandable.
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Response from Petit-Fernand
Hello Fernanda,

We are sorry to read your message.
We try to provide you with all the possible features of our products.
Regarding the font size, we limit the number of characters you can enter so that the label is clearly visible.
However, the more text you enter, the smaller the size will be.

We remain available for more information.
Have a good day,
Petit-Fernand
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