The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Thank you for letting us know about the problem with your labels.
They should not be difficult to remove from your stand. We've just contacted you to help you as soon as possible :)
Have a nice day,
Camille C-MonEtiquette
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Michele C.
Rating: 4 out of 5
following a purchase from 17/02/2025
OK all's well
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Lucia R.
Rating: 1 out of 5
following a purchase from 07/02/2025
Many days have passed and I still don't receive the order, very late
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Response from Petit-Fernand
Good morning Lucia,
We are very sorry to hear that you have not yet received your order. We have not received any complaints from you previously, but we will endeavor to contact you directly to help you resolve the situation as soon as possible.
We thank you for your patience and remain available for any other needs.
Sincerely,
Clare, Petit-Fernand
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Pascal H.
Rating: 1 out of 5
following a purchase from 10/02/2025
The labels are very difficult to remove
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Response from Petit-Fernand
Hello Pascal,
We're sorry to read your comment.
It's not normal for your labels to be difficult to remove from your notebook.
Our customer service has just contacted you to help!
Have a nice day!
Camille C-MonEtiquette
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Peggy P.
Rating: 1 out of 5
following a purchase from 16/02/2025
So far I haven't received my order and after a reply from the after-sales service saying it would arrive before March 1st, it's now the 3rd and still nothing. And no message to keep me informed as previously mentioned in a more than unsatisfactory e-mail. My niece recommended you, but I don't think so!
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Response from Petit-Fernand
Hello Peggy,
We are very sorry that your order has not yet arrived.
We have just contacted you to help you in this situation.
Have a nice day,
Camille C-MonEtiquette
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Lina V.
Rating: 3 out of 5
following a purchase from 06/02/2025
The quality is okay, but it differs from the online preview, so I'm not satisfied.
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Response from Petit-Fernand
How do you do?
Thank you for your feedback. Could you please get back to us and explain why you are not satisfied with the preview? I would be delighted to hear your opinion.
Have a nice day,
Customer service EsIstMeins
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Magali C.
Rating: 4 out of 5
following a purchase from 15/02/2025
Very good
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Response from Petit-Fernand
Dear Magali,
Thank you very much for your positive review and for rating C-Monetiquette. We are delighted that you found our service to your satisfaction. Please do not hesitate to come back to us if you have any suggestions or specific needs, we would be delighted to help you further.
Best regards,
The C-Monetiquette team
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Alexandrine R.
Rating: 1 out of 5
following a purchase from 15/02/2025
After 2 days the labels peel off at the first wash - very disappointed
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Response from Petit-Fernand
Hello Alexandrine,
I'm sorry to read your message.
Our labels are normally designed to withstand washing. It is therefore not normal for your labels to come off like this.
We hope that the solutions proposed by our customer service are suitable for you 😊
Have a nice day,
Camille C-MonEtiquette
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Edgard V.
Rating: 4 out of 5
following a purchase from 14/02/2025
C'est top
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Jean Claude G.
Rating: 4 out of 5
following a purchase from 11/02/2025
Fast delivery
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Catherine B.
Rating: 1 out of 5
following a purchase from 13/02/2025
Order not collected
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Response from Petit-Fernand
Hello Catherine,
We are sorry to read your message.
We have just e-mailed you several solutions to help you as quickly as possible in this situation. 😊
Have a nice day,
Camille C-MonEtiquette
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Celine M.
Rating: 4 out of 5
following a purchase from 07/02/2025
A little small but very pretty. Delivery problem though.
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Anne-Séverine R.
Rating: 3 out of 5
following a purchase from 12/02/2025
Nice design, but too small in my opinion. Not convinced by the fact that you only have to stick them on the labels, fortunately they also stick directly on the clothes.
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Response from Petit-Fernand
Hello Anne-Séverine,
Thank you for your comment.
Our self-adhesive clothing labels can be applied to existing labels on your clothes for optimum hold. Once they've been applied in this way, they'll stand up to many washes :)
Have a nice day,
Camille C-MonEtiquette
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AUDREY R.
Rating: 3 out of 5
following a purchase from 12/02/2025
Delivery a little long
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Response from Petit-Fernand
Hello Audrey,
We're sorry to hear that the delivery of your order has been delayed.
We hope, however, that the products received meet your expectations! 😊
Have a nice day,
Camille C-MonEtiquette
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Ines S.
Rating: 3 out of 5
following a purchase from 11/02/2025
The labels are beautiful and have arrived! On the other hand, I'm a bit disappointed with the rendering, as several of them peeled off after just one wash.
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Response from Petit-Fernand
Hello Ines,
Thank you for your feedback.
It's not normal for your labels to come off in the first wash. They're designed for long-term resistance.
Our teams have just contacted you to help you as soon as possible. 😊
Have a nice day,
Camille C-MonEtiquette
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Sandra W.
Rating: 4 out of 5
following a purchase from 12/02/2025
Good product, fast delivery
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Response from Petit-Fernand
Hello Sandra, thank you very much for your positive feedback. We are delighted to hear that you are satisfied with our product and the speed of delivery. Your satisfaction is our priority, and we hope to see you soon on our "C-Monetiquette" site.
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Matthieu G.
Rating: 4 out of 5
following a purchase from 09/02/2025
A little expensive but the result is top notch, well presented in a small booklet.
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Response from Petit-Fernand
Hello Matthieu,
Thank you very much for your positive feedback! We are delighted that you have appreciated the quality of our product presentation. We are taking into account your remark concerning the price in order to constantly improve our offers. Please come back to us if you have any other suggestions!
Best regards,
The C-Monetiquette team
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Chantal C.
Rating: 3 out of 5
following a purchase from 11/02/2025
Nice labels, but very small, contrary to the appearance on the presentation paper.
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Response from Petit-Fernand
Hello Chantal,
Thank you for your feedback.
We are sorry that the size of your labels does not correspond to your expectations. We try to provide as much detail as possible on our site (size, shape...) so that you can get a better idea of the final result.
We value your feedback!
Have a nice day!
Camille C-MonEtiquette
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corinne M.
Rating: 4 out of 5
following a purchase from 10/02/2025
Fine
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Response from Petit-Fernand
Dear Corinne,
Thank you very much for your positive review of our "C-Monetiquette" website. We are delighted that you are satisfied with our service. Please let us know if you have any suggestions on how we can make your experience even better. We look forward to welcoming you back!
Best regards,
The C-Monetiquette team
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Elsa G.
Rating: 1 out of 5
following a purchase from 30/01/2025
It is nefarious your page you advertise free shipping when then you send it to a point pack does not arrive home on top they lost my labels do not solve anything. And when they try to see their mistake they make it again sending it to another point to go pick it up when you should send it directly to the mailbox at home is supposed purchases over 20€ is free but not one leaves 24€ and what I get is to go pick it up where they say I do not think I will stop buying from them and recommend them.
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Response from Petit-Fernand
Hello Elsa,
I am sorry that the delivery methods offered did not meet your expectations.
We offer delivery to a SEUR collection point from 19€ as indicated on our website. Then you have home delivery also available with SEUR.
We are sorry if this has caused confusion 😔.
Good day,
Camille Petit-Fernand
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Katharine T.
Rating: 1 out of 5
I ordered what I thought were stickers for clothing. They took a long time to arrive, were too big to fit on clothing labels and when they came unstuck from clothing labels after one wash, I contacted the company to complain. They requested a photograph which I sent and they did not respond. When I chased this up they said that I had bought the wrong stickers - stickers intended for objects. I would never knowingly have spent £12 on stickers for objects. The inside cover of the booklet doesn't mention stickers for objects - only stickers for clothes. The customer service person acknowledged how confusing the website was but did not replace the order with clothing stickers. They offered a 20% off code instead. I don't think this is adequate. I note that the website is now clearer about labels for objects vs clothing and that a banner at the top states delivery is delayed. I will not be using this company again when faster delivery, better value stickers that actually stick and are clearly marketed are available from other companies.
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Response from Petit-Fernand
Hi Katharine, Thank you for your feedback, and we're truly sorry to hear about your dissatisfaction. As we mentioned in previous emails, the stickers you ordered were intended for objects, which was clearly specified on our website and in the order confirmation email you received. While we recognize that the order did not meet your expectations, we did offer a 20% discount code as a goodwill gesture, even though the mistake was not on our part. We always strive to provide the best service, and we're grateful for your understanding. Should you have any other questions or need further clarification, please don't hesitate to contact us directly. Best regards, Chiara, Petit-Fernand
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MRS R.
Rating: 4 out of 5
Bought these to place on my granddaughters clothes when she is attending nursery
Response from Petit-Fernand
Hi Maureen! ?? We're so glad you had a great experience with us! Thanks for sharing! ?? Chiara, Petit-Fernand
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1000703338
Rating: 4 out of 5
Excellent quality - top customer service
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M.S.
Rating: 1 out of 5
It is now the 2nd time that my order did not arrive and I only got my money back thanks to Paypal buyer protection.
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Response from Petit-Fernand
Good afternoon, We are here to help you too. Please contact us next time before you contact PayPal. Have a nice day, Elise, EsIstMeins
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Jean-Pol P.
Rating: 1 out of 5
following a purchase from 08/02/2025
Shipment received too late. We had to hand-mark Mom's clothes when she went home.
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Response from Petit-Fernand
Hello Jean-Pol,
We are very sorry that your order arrived too late.
We hope, however, that the product you received meets your expectations.
Have a nice day,
Camille C-MonEtiquette
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Rachel
Rating: 1 out of 5
The stickers lastest 2 washes maximum. Such a shame for how much they cost to be completely wasted so quickly.
Response from Petit-Fernand
Hi Rachel, We're really sorry to hear about your experience. We haven't received any previous complaint from you, otherwise we would have assisted you right away. We'll reach out to you shortly to resolve this issue. Best regards, Chiara, Petit-Fernand
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Eva D.
Rating: 1 out of 5
Order still pending... To this day, I still haven't received my order. It's been almost 1 month... What a shame! I do not recommend this site.
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Response from Petit-Fernand
Hello Eva, I'm very sorry to hear that you haven't received your order. To help you as soon as possible, we have just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette
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Mrs L.
Rating: 4 out of 5
At first I was sent the wrong labels,but as soon as I notified them,they sent the correct ones. Havent used them yet,but they look great.
Response from Petit-Fernand
Hi Lynne, we're thrilled to hear you're happy with your purchase! Thank you for sharing. ?? Best regards, Chiara, Petit-Fernand
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Lydie L.
Rating: 4 out of 5
Super boxes, a little small but very good quality
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Caroline T.
Rating: 1 out of 5
Package not received .
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Response from Petit-Fernand
Hello Caroline, I'm sorry to read your message. We have just contacted you to help you in this situation? Have a nice day, Camille C-MonEtiquette
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BERILLE B.
Rating: 3 out of 5
The labels are practical because they can be ironed on, but after 3 washes they come off...
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Response from Petit-Fernand
Hello Beatrice, We're very sorry to hear that your labels have come off like this. Once applied, they are normally very resistant. We've just got in touch with you by phone and e-mail to offer you a quick solution :) Have a nice day, Camille C-MonEtiquette
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Janine
Rating: 4 out of 5
We are very happy with the stickers from EsIstMeins. Every now and then one comes off during washing. However, we have also tried other suppliers, which were often a disaster and hardly withstood any washing. We are also very happy with the colors and shapes of the stickers.
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Response from Petit-Fernand
Hello, I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to find a solution. Have a nice day, Elise, EsIstMeins
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Sandrine M.
Rating: 1 out of 5
Hello, I still haven't received my order so I can't evaluate the product.
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Response from Petit-Fernand
Hello Sandrine, We're sorry to hear that you haven't received your order yet. We have just contacted you to offer you a solution as soon as possible so that you can enjoy our products :) Have a nice day, Camille C-MonEtiquette
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Caroline V.
Rating: 4 out of 5
Practical. My daughter-in-law was happy.
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Manon G.
Rating: 1 out of 5
I bought some self-adhesive clothing labels. They lasted... until the 1st wash. And then all I had to do was peel them off the drum of my washing machine... I'm very disappointed...?
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Response from Petit-Fernand
Hello Manon, We're very sorry to read your message. Our labels are normally designed to withstand many washes and should not come off like this. We have just contacted you by e-mail and telephone to help you as best we can. ?? Have a nice day, Camille C-MonEtiquette
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GANZAROLLI S.
Rating: 3 out of 5
Beautiful graphically and in size but many do not come off. It is necessary to cut them out by hand
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Response from Petit-Fernand
Good morning Simona, Thank you for your feedback ??we are sorry for this misunderstanding, I confirm that we will contact you to resolve as soon as possible. Chiara, Petit-Fernand ??
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Nicola P.
Rating: 1 out of 5
I have never ordered from this company so no idea why I keep getting emails from them with my order updates and they have now asked for a review! It's either a scam or someone else is using my email address to order from them?!?
Response from Petit-Fernand
Hello, Thank you for your message. I'm truly sorry to hear about the confusion. It sounds like there might be a mistake, and we take such matters very seriously. It's possible that someone has mistakenly used your email address for an order. Please rest assured that we are looking into this to understand what has happened. We will reach to you shortly, Best regards, Chiara, Petit-Fernand
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Hélène N.
Rating: 1 out of 5
I always reach the product
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Response from Petit-Fernand
Hello Hélène, We're very sorry to hear that you haven't received your order, which we did send you. We have just contacted you to help you as soon as possible :) Have a nice day, Camille C-MonEtiquette
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Flora
Rating: 3 out of 5
Delivery to a point relais 40km from my home instead of the point relais located a few kms from my home because the parcel was incorrectly labelled (according to chronopost).
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Response from Petit-Fernand
Hello Flora, We are very sorry to hear that your order was not delivered to the address you had originally chosen. We will contact the carrier to prevent this from happening again in the future. The entire C-MonEtiquette team apologizes for this inconvenience. Have a nice day, Camille C-MonEtiquette
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MaRyn
Rating: 4 out of 5
Conforming item Careful shipment Various production possibilities
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