The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Lovely labels and easy to order. Unfortunately some are not easy to remove from housing and the top plastic film tore off.
Response from Petit-Fernand
Hello Nancy, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
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valerie
Rating: 4 out of 5
speed correct product
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Response from Petit-Fernand
Thank you very much for your message. We are delighted that you like our products? Have a nice day, Elise, C-MonEtiquette
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Coralie M.
Rating: 4 out of 5
Great quality. Arrives quickly and can be used straight away.
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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Elfe
Rating: 1 out of 5
Did not receive the delivery. Money was refunded
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Response from Petit-Fernand
Hello, We are sorry that you had a bad experience with the delivery. Have a nice day, Elise, EsIstMeins
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B.G.
Rating: 1 out of 5
Unfortunately my order never arrived
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Francis
Rating: 4 out of 5
Good product. Fast shipping
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Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Lovely day to you, Elise, C-MonEtiquette
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AXELLE B.
Rating: 4 out of 5
I'm not giving you 5 stars because of the delivery (see previous review), but I've now received my order and we're delighted! The quality is top-notch and the products look very good. My daughter is over the moon. You can order with your eyes closed, but be sure to order in advance.
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Response from Petit-Fernand
Hello, Thank you for your comment, we are very pleased with it. We're sorry, however, that delivery took longer than expected. ???? Have a nice day, Elise, C-MonEtiquette
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Dominique. R.
Rating: 4 out of 5
Easy to use website, fast delivery
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Response from Petit-Fernand
Hello, It's a pleasure to read your message. Thank you for choosing us. Beautiful day, Elise, C-MonEtiquette
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EMILIE K.
Rating: 3 out of 5
This isn't the first time I've ordered labels, but it is the first time I've been disappointed with the colors. I placed two different orders and was disappointed with both. The coral pink presented in the colors is much more orange in real life, and the sage arrived bottle green... In short, I find that the initial colors don't reflect the final result.
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Response from Petit-Fernand
Hello Emilie, Thank you very much for your feedback. There may indeed be a slight variation in color between the rendering on your screen and the final rendering. Don't hesitate to send us an e-mail with photos so that we can have more details. We wish you a pleasant day, Elise, C-MonEtiqutte
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Cindy
Rating: 3 out of 5
I'm happy with the labels, they're very pretty and hold up well. On the other hand, I bought two bottles and I'm very disappointed because they're expensive and there are no stickers left on the bottle and the same goes for the first name, which I washed just a few times and not in the dishwasher... I recommend the labels, but not the bottles.
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Response from Petit-Fernand
Hello Cindy, Thank you for your feedback. However, we would like to draw your attention to the fact that our bottles are personalized using sublimation printing. They are not self-adhesive labels. We invite you to send us photos by e-mail so that we can assess the problem. Have a nice day, Elise, C-MonEtiquette
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Audrey
Rating: 3 out of 5
Good product, but difficult to clean the seal. If fruit juice is used, mushrooms cannot be removed.
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Response from Petit-Fernand
Hello Audrey, We're sorry to hear about your feedback. We recommend that you use a brush or soft cleaning element to clean your gourd as thoroughly as possible. Don't hesitate to send us an e-mail with photos so that we can help you further. Have a nice day, Elise, C-MonEtiquette
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Damien D.
Rating: 4 out of 5
Good quality and choice of motifs. A bit of a shame that the labels aren't smaller, because for children it's coarse on the clothes. More copies in smaller format would be perfect.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We have taken note of your comment and will pass it on to our teams. Have a nice day, Elise, C-MonEtiquette
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AXELLE B.
Rating: 1 out of 5
I receive an e-mail asking for my opinion, but more than 20 days after ordering (priority shipping) I still haven't received it... My daughter will now return to school without her water bottle, Lunch box and labelled clothes...
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Response from Petit-Fernand
Hello, We are very sorry, your order is currently being delivered by the carrier. We have just set up a refund for your delivery costs. Have a nice day, Elise, C-MonEtiquette
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Lara
Rating: 4 out of 5
The labels are really very nice and the price is good. However, although I followed the instructions, some came off slightly after a few washes
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Response from Petit-Fernand
Good morning, We are so glad you enjoyed your purchase! Your satisfaction means a lot to us! ?? Regards, Chiara, Petit-Fernand
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Marianna
Rating: 4 out of 5
The labels did not arrive but I was quickly given a refund. I appreciate the fairness.
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Response from Petit-Fernand
Buongirno, Your support inspires us every day! We thank you for your kind words! ?? Cordially, Chiara, Petit-Fernand
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Julie
Rating: 1 out of 5
I ordered 3 gourds on December 20. It's January 03 and I still haven't received anything... So my Christmas presents have been missed. On your website you guarantee delivery in 2 to 4 days. That's a long way from the 15 days it took me...
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Response from Petit-Fernand
Hello, We apologize for the inconvenience. However, the postal service was very disrupted at the end of this busy year, with two public holidays. Nevertheless, your order had been returned to us by Chronopost, which is unfortunately out of our hands. What's more, according to your tracking number, your order was already delivered on January 03 to the relay point you selected. Have a nice day, Elise, C-MonEtiquette
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Katharine T.
Rating: 1 out of 5
I ordered clothing stickers for my kid's uniform as they came up first on a Google search. They took ages to arrive from France (which I hadn't realised despite the company name) and were way too big to fit on his clothing labels. They have washed off after one wash. Absolutely useless and were expensive too.
Response from Petit-Fernand
Hello, Thank you for reaching out to us! We are really sorry to hear that. Order number was not provided when writing the feedback, please contact our customer service so that we can assist you as soon as possible! Best regards, Chiara Petit-Fernand ??
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Palumbo D.
Rating: 1 out of 5
I placed the first order of labels and it never arrived,I wrote to get it back and again received nothing,a tease ,never again
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Response from Petit-Fernand
Dear Daniela, We apologize for the inconvenience you encountered. we are surprised to read your feedback as we have already sent you a free order. Also, we did not find any complaint on your behalf as a result of the free referral we made to you. Don't worry, our customer service team will contact you shortly to assist you in resolving this situation. Clare, Petit-Fernand ??
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SYLVIE G.
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, We are sorry to read your message. We hope, however, that the solutions we have proposed by e-mail will help you :) Have a nice day, Camille C-MonEtiquette
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Byg-animal-farm F.
Rating: 3 out of 5
The lady on the phone is really nice and can work well. The shipping was a little long. The tags I thought were cloth instead they are "paper" and honestly I was disappointed. I don't like them very much.
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Response from Petit-Fernand
Good morning, Thank you for your feedback and for sharing your experience with us. We are happy to hear that you found our assistant on the phone kind and knowledgeable, and we sincerely apologize for the delay in shipping. We constantly strive to improve our delivery time and appreciate your understanding. Regarding the labels, we are sorry to hear that you did not find the material satisfactory. On our website, we have tried to specify the material of the labels. Your opinion is important to us and we will take it into consideration to improve communication regarding our products. We hope to serve you again in the future and offer you an experience that completely meets your expectations. Clare, Petit-Fernand ?
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Cazenave
Rating: 4 out of 5
The gourd is beautiful and very practical! However, I'm a little disappointed by the color of the lid, which is more salmon pink than orange (as seen on the site).
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Response from Petit-Fernand
Thank you for sharing your opinion! Your feedback helps us to improve? Have a nice day, Camille C-MonEtiquette
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Maria M.
Rating: 1 out of 5
I never received the product.
Response from Petit-Fernand
Hello, We are very sorry for that?? The second shipment we made is on its way and will be delivered shortly. Kind regards, Chiara, Petit-Fernand ??
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Bourgatte
Rating: 4 out of 5
Product satisfaction... very nice.
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Response from Petit-Fernand
Hello, thank you very much for your feedback! It's a pleasure to see that you like our products? Have a nice day, Camille C-MonEtiquette
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Priscillia S.
Rating: 4 out of 5
Always responsive and competent. Nice label and choice of personalization. Would recommend
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Response from Petit-Fernand
Hello, thank you for your loyalty? We hope to see you again for a future order? Have a nice day, Camille C-MonEtiquette
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Lutz P.
Rating: 3 out of 5
I don't like the eternally long waiting time at all. The 2nd order hasn't arrived yet, even though it's only a letter. Our grandma had to be placed in a care home and we can't mark her things.
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Response from Petit-Fernand
Hello, We are sorry that you have not yet received your order: however, it was sent by La Poste on 29/11/2024. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Marlyse
Rating: 4 out of 5
Really easy-to-use site. And very practical concept for personalizing objects. I am satisfied with my order.
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Response from Petit-Fernand
Hello, The entire C-MonEtiquette team would like to thank you for your message. We are delighted that our products and our site meet your expectations? Have a nice day, Camille C-MonEtiquette
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RH
Rating: 1 out of 5
Order has not yet arrived
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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M. R.
Rating: 3 out of 5
Very pretty, well presented but a little too small.
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Response from Petit-Fernand
Hello, Thank you very much for your message? Your feedback is important to us, as it enables us to constantly improve our products! Have a nice day, Camille C-MonEtiquette
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Guillemain A.
Rating: 1 out of 5
Very expensive for the quantity and quality offered: 2 sheets and bland colors! Avoid
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Response from Petit-Fernand
Hello, Thank you for your feedback. It's up to the customer to choose the quantity of labels he wants. For quality, please send us a photo so that we can better understand the problem. Have a nice day, Elise, C-MonEtiquette
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Irene
Rating: 3 out of 5
The order was not delivered by the courier company and was returned. I have claimed it and am still waiting for it to arrive. The product is fantastic but the shipping with the agencies is horrible.
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Response from Petit-Fernand
Hello, Thank you for writing to us. We are very sorry for this delivery delay. According to the tracking, we see that your order is on its way with Correos. We hope it arrives as soon as possible and that everything is to your liking. We remain available for anything :) Good day, Camille Petit-Fernand
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Andrea D.
Rating: 1 out of 5
I purchased a new school uniform in late July 2024 for my daughter to begin her studies at a secondary Grammar school in September 2024. Despite careful adherence to the washing instructions (30 degrees and delicate cycle), the uniform stickers have begun to peel and detach within a mere three months. I contacted the company to express my disappointment. Instead of a sincere apology, I was offered a measly 20% discount on additional purchases. This response is entirely unsatisfactory, as it does not address the fundamental issue of the product's poor quality. I expect a full refund for the defective uniform stickers and a sincere apology for the inconvenience and frustration caused.
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Response from Petit-Fernand
Hi Andrea, Thank you for sharing your feedback with us. We're genuinely sorry to hear about the issues you've experienced with the uniform stickers. However, we must inform you that the warranty period has unfortunately expired, and we are unable to process a refund in this case. We did offer you a discount code as a gesture of goodwill, hoping it would help you with any future purchases. We encourage our customers to reach out to us promptly if they notice any problems with our products, as we are always here to assist. Please understand that while we strive to provide the best quality, we also rely on our customers to inform us of any issues as soon as they arise. We appreciate your understanding in this matter. Best regards ? Chiara, Petit-Fernand
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Andrea D.
Rating: 1 out of 5
I purchased a new school uniform in late July 2024 for my daughter to begin her studies at a secondary Grammar school in September 2024. Despite careful adherence to the washing instructions (30 degrees and delicate cycle), the uniform stickers have begun to peel and detach within a mere three months. I contacted the company to express my disappointment. Instead of a sincere apology, I was offered a measly 20% discount on additional purchases. This response is entirely unsatisfactory, as it does not address the fundamental issue of the product's poor quality. I expect a full refund for the defective uniform stickers and a sincere apology for the inconvenience and frustration caused. I do not recommend this product!
Response from Petit-Fernand
Hi Andrea, Thank you for sharing your feedback with us. We're genuinely sorry to hear about the issues you've experienced with the uniform stickers. However, we must inform you that the warranty period has unfortunately expired, and we are unable to process a refund in this case. We did offer you a discount code as a gesture of goodwill, hoping it would help you with any future purchases. We encourage our customers to reach out to us promptly if they notice any problems with our products, as we are always here to assist. Please understand that while we strive to provide the best quality, we also rely on our customers to inform us of any issues as soon as they arise. We appreciate your understanding in this matter. Best regards ?? Chiara, Petit-Fernand
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Emilie
Rating: 4 out of 5
I am very satisfied with the labels ordered, very nice rendering.
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Response from Petit-Fernand
Hello, thank you very much for your feedback. ?????? A lovely day to you, Elise, C-MonEtiquette
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G.B.44
Rating: 1 out of 5
I was supposed to receive the labels on the 18th, but I got them on the 24th. Too late. The clothes had to be marked over the weekend so I went to the supermarket to buy white labels and wrote in pen. I've got a batch of labels I don't need and 30 bullets less in my account. An experience I won't repeat.
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Response from Petit-Fernand
Hello, We are sorry that your order arrived too late. Unfortunately, we have no influence on the postal service, which was disrupted during the holiday season. Have a nice day, Elise, C-MonEtiquette
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Sylvie L.
Rating: 4 out of 5
Nice design
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Response from Petit-Fernand
Hello, Thank you very much for choosing us for your order. ?????? Beautiful day to you, Elise, C-MonEtiquette
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Tina M.
Rating: 3 out of 5
Just what I was looking for but delivery took quite a while
Response from Petit-Fernand
Hi Tina, Thank you for your feedback! We're glad to hear that you found what you were looking for. We apologize for the delay in delivery and appreciate your patience. If you have any further concerns, please let us know!?? Chiara, Petit-Fernand
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Francesca T.
Rating: 1 out of 5
I placed an order that never arrived.
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Response from Petit-Fernand
Good morning Francesca, Thank you for sharing your feedback and we sincerely apologize for the inconvenience. We are really surprised to read your comment, as our customer service team has already been able to assist you via email, proposing several solutions regarding your order. We would like to emphasize that, as per your choice, we have already provided a refund. We encourage you to contact us again for further clarification or needs. We are always here to help you. Sincerely, Chiara, Petit-Fernand ?
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JENNIFER D.
Rating: 1 out of 5
The bottles arrived broken and with the wrong personalization. They were sent back and one of them arrived without the straw. I asked for a refund but I had to pay for the bottle to be sent back!
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Response from Petit-Fernand
Hello, We're sorry for the inconvenience concerning your order and understand your dissatisfaction. We wish you all the best for the festive season. Elise C-MonEtiquette
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Mme V.
Rating: 1 out of 5
Still not received my order placed in early December for my granddaughter's Christmas No news of shipment I am very e. Anger
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Response from Petit-Fernand
Hello, Thank you for your message. According to the tracking of your order, it was available in your relay point since 13/12. It is now reported as withdrawn. We hope it meets your expectations? Have a nice day, Camille C-MonEtiquette
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Fräni
Rating: 4 out of 5
Nice layout Simple configuration Adhesives on objects hold great, on labels sometimes not over many washes Unfortunately long delivery time
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Response from Petit-Fernand
Hello, thank you very much for your comment. We are delighted to have you in our EsIstMeins family and look forward to your next order. Please write to us about your labels that are peeling off, we will be happy to help you? Have a nice day, Elise, EsIstMeins
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