The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I still haven't received my order?!? Or the new order that was sent out as a replacement!!!
Response from Petit-Fernand
Hello, We are very sorry for the delay in delivery. ?? The second shipment we made is on its way and will be delivered shortly. Kind regards, Camille Petit-Fernand
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customer F.
Rating: 4 out of 5
Good product too slow shipping
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Response from Petit-Fernand
Good morning Fabiana, We are sorry for the slow shipping, we will do our best to improve this in the future. Thank you for your patience! ? Chiara, Petit-Fernand
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Blandine O.
Rating: 3 out of 5
I'm usually very satisfied with the products I order. This time, I'm disappointed by the red color of the labels, which is more orange.
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Response from Petit-Fernand
Hello, thank you for your loyalty. We're sorry that this time your labels didn't come out quite as you expected. We hope, however, that you will once again find what you're looking for in our wide range of colors and illustrations :) Have a nice day, Camille C-MonEtiquette
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SERENA
Rating: 4 out of 5
Great product and attentive customer care. The first shipment did not arrive and they were able to send me a new replacement order in no time.
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Response from Petit-Fernand
Good morning Serena! ?? It is great to know that you are satisfied. Thank you for the confidence! ?? Chiara, Petit-Fernand
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Victoria E.
Rating: 1 out of 5
Bag ordered for my daughter's school, after a week the strap broke, I told them about it, since then I haven't had any return, nor any customer service. Poor quality and poor customer service.
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Response from Petit-Fernand
Hello, We're very sorry to hear about the problem with your bag. However, we did receive your message, to which we replied on the morning of 23/12, informing you of the return of a replacement item. Our customer service is available by telephone and e-mail from Monday to Friday, 9am to 5pm. We wish you good reception of your replacement item? Have a nice day, ? Camille C-MonEtiquette
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Pascaline R.
Rating: 1 out of 5
I've ordered from you several times before, but this time I'm really disappointed. I ordered quite a lot of labels and received notebooks with different labels mixed up each time. The ones you stick on your clothes and the others. When I'm going to use them, I'm going to have to be extra careful every time to make sure that they're really meant for clothes. Imagine that I'm wrong....my iron will be ruined. Unfortunately I don't think I'll be ordering from you again because it's too messy. Sorry but too risky. Kind regards
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Response from Petit-Fernand
Hello, Our labels are assembled in a booklet so that you can find all your labels in one place and avoid loss. We take care to name each label category to avoid any error when using your products. We're very sorry to hear that this may not be easy for you. However, we hope you enjoy our products. Have a nice day, ? Camille C-MonEtiquette
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Jasper
Rating: 3 out of 5
The concept is great! My daughter loved choosing her labels. However, I think the quality has gone downhill over the years. What a shame!
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Please do not hesitate to send us any comments you may have, as your satisfaction is our priority. Happy holidays. ?????? Elise, C-MonEtiquette
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Christian B.
Rating: 4 out of 5
Good product. Labels appear to be of good quality. We'll have to see how they hold up over time. One small drawback: please be aware that heat-activated labels cannot be used on synthetic garments (down jackets, nylon anoraks, fleeces, etc.), as these fabrics cannot withstand the heat (ironing at maximum setting) required to attach the labels. Another drawback: delivery time too long.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We take note of your feedback and will pass it on to our team. Have a nice day, Elise, C-MonEtiquette
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Dolorès G.
Rating: 3 out of 5
Always an excellent product. I just find the delivery much too long 13 days. Now, however, I would not hesitate to recommend it if necessary.
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Response from Petit-Fernand
Hello, We are sorry to see that your order has taken longer than expected to reach you. We hope you like it. Happy holidays. ?????? Elise, C-MonEtiquette
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Customer
Rating: 1 out of 5
Disappointed by the plasticized product. Not designed for branding on clothing. The information on the website is not clear.
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Response from Petit-Fernand
Hello, We're sorry to hear about your negative review. We have just contacted you to understand the problem you encountered. Have a nice day, Elise, C-MonEtiquette
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Carole P.
Rating: 1 out of 5
I am very disappointed. Received too late, delivery took too long. I don't need it anymore.
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Response from Petit-Fernand
Hello, We're sorry to hear about the delay in receiving your order. Unfortunately, we have no influence on the postal service. However, we hope you enjoy our products. ?????? We wish you a nice day. Elise, C-MonEtiquette
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Elisa
Rating: 3 out of 5
The labels, just put in envelopes, are not in good condition when they arrive at my home. For the price I expected better packaging. I hope the quality of the labels will outweigh the packaging.
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Response from Petit-Fernand
Hello, We are surprised to read your e-mail. The label books are indeed sent in an envelope. Please contact us so that we can help you. Have a nice day, Elise C-MonEtiquette
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Stella P.
Rating: 3 out of 5
The choice of labels was limited. Also, the labels don't stick as well as they used to; they peel off easily after washing (even though they are washed at low temperature and not tumble-dried), which is a shame. I don't think I'd recommend the site, to my great disappointment.
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Response from Petit-Fernand
Hello, We're sorry to read your review. However, our labels have not been restricted, only the patterns have been updated recently. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Sunamita D.
Rating: 1 out of 5
Paguei mais de 9 euros pela entrega em 24hs meu produto foi chegar 4 dias depois e meu dinheiro não foi devolvido
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Response from Petit-Fernand
Olá, Lamentamos que não tenha recebido a sua encomenda. No entanto, tenha em conta que, infelizmente, não temos qualquer influência sobre o serviço postal e, por conseguinte, não podemos ser responsabilizados por atrasos na entrega causados pela Chronopost. Os seus custos de envio foram reembolsados. Tenha um bom dia, C-MonEtiquette Serviço ao cliente
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PAOLA
Rating: 4 out of 5
I have already placed several orders but would like to have the designs updated. Some are far too childish while these labels are not necessarily for the exclusive use of those with children. Already last year I recommended that the chicken be included among the animals, for example. Even Christmas labels could be customizable if the name of the giver could be included. These are just a few ideas.
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Response from Petit-Fernand
Dear Paola, We sincerely thank you for your feedback and for sharing your ideas with us. ?? We are happy to hear that you have already placed several orders and appreciate your comments regarding the label designs. We take our customers' suggestions very seriously and strive to offer a range of products that can meet different needs. Your suggestion to update the designs and include animals such as the chicken is very interesting, as is the idea of personalizing Christmas labels with names. We assure you that we will keep your proposals in mind for future developments of our products. Thank you again for your contribution and we hope to see you soon on Petit-Fernand! Best regards, Chiara Petit-Fernand ?
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Anja G.
Rating: 1 out of 5
I can't rate something I never got but according to the delivery status it was delivered I just wonder to whom
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Response from Petit-Fernand
Hello, we are sorry that you have experienced delivery problems. Unfortunately, we are not dependent on delivery problems with the postal service. We hope that you will receive your refund soon. We wish you a nice day. Elise, EsIstMeins
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Rachael S.
Rating: 4 out of 5
I've used these labels for a few years now, usually they are great. However, the last 2 books i have putchased have started peeling off clothes after a couple of washes. Pretty expensive when I'm having to replace the labels on clothes every few months.
Response from Petit-Fernand
Hi Rachael, Thank you for your honest feedback. ?? We're sorry to hear that you've experienced some issues with the last labels you purchased. We appreciate your loyalty over the years and will take your comments into consideration for improvement. Please feel free to reach out to us if you need any assistance! Best, Chiara, Petit-Fernand
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Francine
Rating: 4 out of 5
I was able to design some lovely labels for nursery for various uses. They were quite expensive but came in a handy booklet to keep them together l.
Response from Petit-Fernand
Hi Francine, We're delighted that you were able to design lovely labels for your nursery! ?? We understand they can be an investment, but we hope they serve you well in keeping everything organized. Best, Chiara, Petit-Fernand
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Jan
Rating: 4 out of 5
Lovely stickers though delivery was much slower than anticipated and arrived outside of the delivery time. Stickers have adhered well to the items I've used them on.
Response from Petit-Fernand
Hi Jan, Thank you for your feedback! We're glad to hear you love the stickers and that they adhere well. ?? We apologize for the delay in delivery and are working hard to improve our shipping times. Best, Chiara, Petit-Fernand
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Louise
Rating: 4 out of 5
Lovely stickers for my Boys clothes but will get used up quick. Delivery took longer than expected.
Response from Petit-Fernand
Hi Louise, Thank you for the glowing recommendation! ?? We're thrilled that our stick-in labels have worked so well for your son's nursery clothes. We're also glad to hear about your positive experience with our customer service. Your support means the world to us! Best, Chiara, Petit-Fernand
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jose
Rating: 4 out of 5
The product is very good and the shopping experience overall is good too. However, I still think that 2 weeks from order to delivery in the UK is far too much and should be improved.
Response from Petit-Fernand
Hi Jose, Thank you for your feedback! We're pleased to know you like our products and overall shopping experience. ?? We understand that delivery times can be improved and appreciate your patience as we work on this. Best, Chiara, Petit-Fernand
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Arturo
Rating: 3 out of 5
The package was delayed for a long time, the company with which they send is not of quality. The package arrived in an envelope all dirty, and in very very bad condition of the transport, very bad image.Luckily the product inside was not damaged. I think they should change the shipping method.
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Response from Petit-Fernand
Hello, Thank you for taking the time to write to us. We are sorry to hear that your order arrived late and in this condition. We hope to see you again another time ! Good day, Camille Petit-Fernand
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Trocheris O.
Rating: 4 out of 5
First order, the product is exactly what I wanted, fast delivery.
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Response from Petit-Fernand
Hello, Thank you very much for your valuable feedback. Have a nice day, ? Elise, C-MonEtiquette
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Florence A.
Rating: 4 out of 5
I ordered a personalized gourd. Very good rendering. Delighted. Too bad you can't have more "design" choices for personalization and that the number of characters is limited so you can't write down what you want.
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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Cinzia M.
Rating: 1 out of 5
I have never received anything despite regularly made payment
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Response from Petit-Fernand
Good morning, We are very sorry about this, our customer service will contact you to help you! ?? Clare, Petit-Fernand
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Tanja F.
Rating: 1 out of 5
the last time i ordered via express, the delivery tracking came too late and i waited too long for my parcel, so i could have saved myself the express costs completely
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Response from Petit-Fernand
Hello, thank you for your review. As the delivery time of the express delivery was not as promised, we will open a complaint on our part. Without waiting for the result, we will refund you the amount for this type of delivery, i.e. 9.50. Have a nice day, Elise, EsIstMeins
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Sabine
Rating: 4 out of 5
Corresponds to what I ordered and wanted
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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MEG
Rating: 4 out of 5
Fast delivery, great ironing label. I recommend it and it's cheaper than other sites.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Nathalie T.
Rating: 4 out of 5
Order conforms to my request, I have received my order but there must be a problem with the delivery relay point.
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Response from Petit-Fernand
Hello, thank you for your kind words. ?? The entire C-MonEtiquette team thanks you! Beautiful day, Elise, C-MonEtiquette
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Daniel
Rating: 1 out of 5
My parcel got lost, I just got the reception email in u. Point relais different than the one expected....the service is not very serious....
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Response from Petit-Fernand
Thank you for your feedback. We're sorry to see that Chronopost delivered your order to a different relay point than the one you initially chose. We will contact you for more information. Have a nice day, Elise, C-MonEtiquette
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sarah ?.
Rating: 3 out of 5
Article received quickly but a little disappointed the color of the box is flashier than on the photo And the personalization on the box does not have a visual quali. I'm giving it to a two-year-old, who won't be able to see it, but it's a good idea. As for the gourd, it looks good visually, just a tiny tear on the side.
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Response from Petit-Fernand
Hello Sarah, We are sorry to read that your order did not meet your expectations. Unfortunately we don't have enough information to contact you, but we invite you to get in touch with our customer service department so that we can help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Monserrat
Rating: 1 out of 5
The last 2 orders I placed did not arrive and I had to claim them again, but they did not arrive in time for what I had bought them for. When you buy is with all the conditions, and if I knew it was going to take so long I would not have ordered. I asked for a refund, since they did not meet deadlines and I did not even get an answer.
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order did not arrive. As we confirmed it to you by email on 18/11, we proceeded to the corresponding refund. We hope to see you again some other time. Good morning, Camille Petit-Fernand
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Giovanni R.
Rating: 1 out of 5
All negative,goods never arrived,very bad assistance!
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Response from Petit-Fernand
Dear John, We sincerely regret that your experience with our service did not live up to your expectations. We understand how frustrating it can be not to receive an order, and we would like to emphasize that when you experience problems with delivery, it is unfortunately not our fault, but the management of the postal service. We are always ready to respond to our customers' requests and have done our best to assist you in this situation. As per your request, we have provided a refund of the amount paid. We are therefore surprised to receive negative feedback, especially considering that we have tried to offer you several solutions. We are here to improve and make sure our customers are satisfied. We encourage you to contact us directly for any further needs or clarifications. Your experience is important to us and we are committed to doing our best to ensure better service in the future. Sincerely, Chiara, Petit-Fernand ?
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Simone M.
Rating: 1 out of 5
We ordered a lunch box for our niece for her first day at school, it was defective within a very short time and after contacting customer service, they said that they can no longer do anything for an order that is older than three months, neither a repair nor a new delivery or a refund. Cheeky, especially with children's products !!!! Absolutely no recommendation to buy!!!!!
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Response from Petit-Fernand
Hello, Thank you for your review. As we stated in our email and as you can read in our terms and conditions, we cannot take any action on orders older than three months, especially if the item has been broken through use. We would also like to point out that we do not accept the threats regarding your comments about taking legal action over this incident, as it is a problem of use and not of quality or manufacture. Have a nice day, customer service, EsIstMeins
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Ms F.
Rating: 1 out of 5
Latest book of stickers we received hardly attached itself to anything. It was fine in previous purchase so I wonder what happened
Response from Petit-Fernand
Hello Fiona, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
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SYLVIE D.
Rating: 4 out of 5
Quick shipment, very satisfied with your welcome. Sincerely Sylvie Delery
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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YCV
Rating: 1 out of 5
I have not received the stickers that I ordered in time to prepare the bags of goodies for my children's birthday. This is the second time this has happened to me.
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Response from Petit-Fernand
Good morning, We are sorry to read your message. After our email conversation, I confirm the refund of your labels. We remain available for whatever you need. Good day, Camille Petit-Fernand
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Vitiello C.
Rating: 4 out of 5
Although I had a problem with the courier (it didn't arrive) they were very kind to resend the package at their expense.. and they immediately responded to my emails...
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Response from Petit-Fernand
Good morning Carmela, We sincerely thank you for your kind words! We are happy to know that you liked our product! ?? Best regards, Chiara, Petit-Fernand
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Invité
Rating: 3 out of 5
I don't like having to pick it up at the shipping point (store) when it's an envelope that fits in my mailbox at home. It's a lot of work for me to go to another town for an envelope.
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Response from Petit-Fernand
Hello, We have changed our shipping methods to make delivery faster than before. We are sorry to read that in your case it is more complicated this way. We try to find the best solution for you. That's why your comments are very important to us ! Good day, Camille Petit-Fernand
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Boselli F.
Rating: 4 out of 5
Quick delivery great products
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Response from Petit-Fernand
Good morning Francesca, Thank you for the wonderful feedback! We are here to continue to surprise you! ?? Regards, Chiara, Petit-Fernand
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