The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, We're sorry to read your message. We contacted you by e-mail to inform you that your order had been returned by the delivery company. We have just contacted you again by email :) Kind regards, Camille C-MonEtiquette
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Maddalena
Rating: 4 out of 5
All good with the labels but a little long shipping.
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Response from Petit-Fernand
Good morning Maddalena, We are thrilled to hear that you had a great experience! Thank you for sharing! ?? Best regards, Chiara, Petit-Fernand
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Yo
Rating: 4 out of 5
Delighted, everything great
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Response from Petit-Fernand
Hi, Thank you for sharing your opinion! Your comments are important to us 🥰. Have a nice day, Camille Petit-Fernand
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Sonia
Rating: 4 out of 5
Excellent product. Nice graphics. Irons easily and after many washes it does not come off or ruin the lettering.
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Response from Petit-Fernand
Hi Sonia!!! Thank you for the great feedback! We are thrilled to have satisfied customers like you! ?? All the best, Chiara, Petit-Fernand
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Francesca
Rating: 3 out of 5
I buy the labels for school. The product is very good, the shipping very long, but patience if it waits if it is worth, the problem is that since October 10 I am still waiting .
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Response from Petit-Fernand
Dear Francesca, We would like to inform you that our customer service team will contact you as soon as possible to provide an update on your order and resolve the situation as soon as possible. We thank you again for your understanding. ?? Clare, Petit-Fernand
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Tiziana
Rating: 4 out of 5
First order unfortunately not arrived, customer service very fast and helpful in resolving the inconvenience. They sent my order back to me
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Response from Petit-Fernand
Hi Tiziana!!! Your feedback made our day! Thank you for your support! ?? Regards, Chiara, Petit-Fernand
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Christine D.
Rating: 4 out of 5
Simple order, top product, perfect reception
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Jessica C.
Rating: 1 out of 5
I wish I could give ZERO star, because I does not even deserve 1 star! This website plays a trick! The do not produce in the UK, but pretending so by using co.uk website. And the no track number is a massive scam! They offer lower price, but there is no track number or record at all, I did not receive any of my order and I cannot even know where they are. Do NOT order here!
Response from Petit-Fernand
Hi Jessica, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your experience and understand your frustration. We would like to clarify that our customer service team has previously reached out to assist you and provided two solutions, including a refund for your order. Additionally, we do offer tracked shipping options; these can be selected during the checkout process. We value your feedback and are committed to improving our services. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team again. Best regards, Chiara, Petit-Fernand
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Giulia C.
Rating: 4 out of 5
Labels not yet used but arrival on time, via registered mail, in 3 days. Personalized gift for mom and baby, appreciated for distinguishing one's 'belongings' at daycare. Also useful for schools for older children to identify their items. Clear and simple site. Other stickers within the package are also given as gifts. Discounts also often present.
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Response from Petit-Fernand
Hi Julia! We are so happy to hear what you think of us! We thank you for being part of our family! ?? Affectionately, Chiara, Petit-Fernand
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Lucia T.
Rating: 4 out of 5
Labels for children's clothing do not stick as strongly as before. I'm sorry, but the label comes off during washing.
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Response from Petit-Fernand
Hello, thank you for your comment. We will contact you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Cindy M.
Rating: 1 out of 5
I never received my parcel!
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Sai M.
Rating: 4 out of 5
Very cute, customizable and wash-resistant adhesive clothing labels.
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Response from Petit-Fernand
Good morning Simona, Thank you for such a positive review! ?? It is a real pleasure to know that you had a good experience with us. Best regards, Chiara, Petit-Fernand
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Magali V.
Rating: 4 out of 5
Beautiful! I use it to mark all my children's little things...and even my own :)
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Thibaud P.
Rating: 1 out of 5
It wasn't the right size for what I wanted, so no thanks.
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Response from Petit-Fernand
Hello, Unfortunately, your order had already been produced and shipped when you contacted us, so we were unable to change it. We apologize for any inconvenience. Have a nice day, Elise, C-MonEtiquette
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Maddie
Rating: 4 out of 5
The labels are great, but you'd have to be able to choose the size, because on baby clothes the label takes up a lot of space. I'm happy with my kit, which contains a number of super-practical models.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Ilona
Rating: 4 out of 5
Great stickers to label our family's things with names. They look good and are easy to create.
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive review. This touches us deeply. ??? Have a nice day, Elise, EsIstMeins
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Aanna S.
Rating: 3 out of 5
The product itself is fine but delivery time (10 business days) was insane for a regular letter sized envelope. Would not order again for this reason
Response from Petit-Fernand
Hi Aanna, Thank you for your feedback! We're glad to hear that you are satisfied with the product, but we sincerely apologize for the delivery delay. We understand how frustrating this can be and appreciate your patience. We're continuously working to improve our shipping times and hope to serve you better in the future.?? Best regards, Chiara, Petit-Fernand
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Invité
Rating: 4 out of 5
quality products, excellent assortment
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Response from Petit-Fernand
Good morning! We sincerely thank you for your kind words! We are happy to hear that you liked our product! ?? Best regards, Chiara, Petit-Fernand
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Michelle L.
Rating: 1 out of 5
My original order never arrived. I emailed customer services & was given the option to have a refund or a new order sent out. I chose to re order, but it was never actioned, so in the end, I had to contact customer services again for a refund & order from elsewhere.
Response from Petit-Fernand
Hi Michelle, We sincerely apologize for the inconvenience you've experienced with your order. ?? We appreciate your patience in reaching out to our customer service team multiple times, and we are truly sorry for the oversight. Your feedback is invaluable, and we will work to ensure that this doesn't happen again in the future. If there's anything we can do to assist you further or regain your trust, please let us know. Thank you for your understanding. Best regards, Chiara, Petit-Fernand
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DILMANN
Rating: 4 out of 5
Top bottles!
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Mathieu E.
Rating: 3 out of 5
Pretty labels but not ready to use; I don't have an iron.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're sorry to hear that the labels you ordered did not meet your expectations. You had opted for self-adhesive and iron-on clothing labels. The self-adhesive ones can be applied without an iron. Have a nice day, Elise, C-MonEtiquette
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F.M.M
Rating: 1 out of 5
The quality of the hotmelt stickers has decreased a lot. After the first wash they have started to peel off at the ends. I ordered these stickers years ago and this did not happen to us. For this reason, I do not recommend them and will not buy them again.
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Response from Petit-Fernand
Good morning, We are sorry to read your message. The quality of our products is a very important point for us. That's why we have just contacted you to help you. Hello, Camille Petit-Fernand
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Aurélie
Rating: 1 out of 5
Iron-on labels peel off when washed at 30 degrees?
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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marine R.
Rating: 3 out of 5
Very nice product Except that after 3 days the cap broke.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Martino V.
Rating: 4 out of 5
I was very satisfied the first time so I ordered again; the products good, durable and original; placing the order is a breeze the site straightforward and simple.
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Response from Petit-Fernand
Buongirno Vanessa, Your support inspires us every day! We thank you for your kind words! ?? Cordially, Chiara, Petit-Fernand
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Alicia
Rating: 1 out of 5
The labels have not lasted a couple of washes. I followed the ironing instructions to the letter and nothing... I tried to re-stick the ones that came out of the washing machine a little loose and more or less.... Maybe they will hold up to the next wash, but certainly not what I expected, especially considering they are designed for children's clothes, which are washed very frequently.
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Response from Petit-Fernand
Hi Alicia, I am very sorry that the labels did not meet your expectations. It is important to us that our products are of high quality, especially for children's clothing. Our customer service will contact you by email to offer you a solution. Thank you for your patience and understanding 🤗 Chiara, Petit-Fernand
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Patricia O.
Rating: 4 out of 5
Practical, pretty labels, but will they stand up to washing over time? To be seen!
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Response from Petit-Fernand
Hello, Thank you very much for your positive review! Have a nice day, ? Elise, C-MonEtiquette
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Sabine F.
Rating: 4 out of 5
Always ordered for years. Always satisfied. For both children. This is the first time that the shoe stickers in a slipper have not held well or hardly at all. Hope nothing has changed? Everything else as always top
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Andrea
Rating: 4 out of 5
Beautifully designed stickers. The delivery came within the time frame stated.
Response from Petit-Fernand
Hi Andrea, We're glad to know you had a great experience! Thank you for choosing us! ?? Chiara, Petit-Fernand
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Denise
Rating: 4 out of 5
Recommended!!! I followed the advice of other moms and I am happy. Definitely they are good, practical and convenient. You can customize the labels in every aspect, size, fonts, colors, pictures The site is well managed: simple, clear and comprehensive. One star less for what concerns the timing (they got a little delayed ) and because one of the clothing labels came off only on the third wash.
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Response from Petit-Fernand
Good morning Denise, Your review fills us with joy! Thank you for the feedback! ?? Chiara, Petit-Fernand
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Marta
Rating: 4 out of 5
Fast and intuitive service
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Response from Petit-Fernand
Thank you very much for your kind words, we are delighted that you enjoyed it! Chiara, Petit-Fernand
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MIRANDE M.
Rating: 4 out of 5
First time I sent my labels, I received those from another person, I made a complaint explaining the situation. I got a reply quickly and received the new labels quickly too.
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Response from Petit-Fernand
Hello, Thank you for your comment, we're always here to help! Have a nice day, Elise, C-MonEtiquette
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Eva
Rating: 4 out of 5
The labels arrived perfectly. They are nice, however now I think they are smaller, I would like them to be a little bigger so I can put the child's two last names, or 1 last name + phone number.
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Response from Petit-Fernand
Hi, your feedback has made our day! Thank you for your support! Regards, Chiara, Petit-Fernand
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Invité
Rating: 1 out of 5
I'm disappointed this year, the labels don't stay on after washing the clothes.
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Response from Petit-Fernand
Hello, Thank you for your email, we are sorry to hear about this inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Brigitte H.
Rating: 4 out of 5
Perfect... I didn't know before.
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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Celia
Rating: 1 out of 5
I have not received the parcel
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just sent you an email to help you. Have a nice day, Elise, C-MonEtiquette
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Manon D.
Rating: 3 out of 5
The labels are great, but the delivery time doesn't keep its promises. I paid a delivery fee to be delivered in 24h 48h max and I received my labels 1 week later my son was back from camp.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, you paid for chrono relais delivery: production in 48 hours and delivery in 2 to 4 days after dispatch. Have a nice day, Elise, C-MonEtiquette
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Lucia S.
Rating: 3 out of 5
I placed 3 orders, one of which never arrived. I was told it would be sent back but it did not arrive the second time either. Last order arrived but I paid tracking this time. I don't know whose responsibility it is but the experience is not good for logistics. The product is very nice.
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Response from Petit-Fernand
Good morning Lucia, We would like to inform you that our customer service team will send you an email as soon as possible to assist you and resolve the situation. We thank you for your patience and understanding. Clare, Petit-Fernand ?
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Lidia
Rating: 3 out of 5
I am very happy with the product, without any doubt I will buy again but what I did not like and I have been slow to order it is the shipping method, not having the option to mark orders to my address is quite annoying because having to move to a collection point is more difficult for me.
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Response from Petit-Fernand
Hi Lidia, Thank you very much for your message. We are delighted that you like our products. We have indeed changed our shipping methods for a faster delivery. However, your comments are very important to us as they allow us to improve all the time ! Good morning, Camille Petit-Fernand
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Anna D.
Rating: 4 out of 5
After an initial non-delivery of the gear, customer service was absolutely effective in offering me assistance and ensuring the proper and subsequent reshipment of the goods
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Response from Petit-Fernand
Hi Anna!!! Thank you for the great feedback! We are thrilled to have satisfied customers like you! ?? All the best, Chiara, Petit-Fernand
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