The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello Ayah, Thank you for your inquiry. I wanted to let you know that our customer service team will get back to you soon to address your needs. Best wishes, Chiara Petit-Fernand
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CANTILENA D.
Rating: 1 out of 5
Zero stars cannot be given, but the one you deserve. Labels never arrived. Never again will I purchase anything from you.
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Response from Petit-Fernand
Good morning Dario, we are very sorry for the inconvenience. We are here to help you and our customer service team will contact you shortly to resolve the situation. We thank you for your understanding. Chiara, Petit-Fernand
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Valentina S.
Rating: 4 out of 5
Really helpful, attentive and supportive customer service/post sales!!! We had some problems with delivery, but we were always supported and found a solution in our favor. Super recommended!
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Miss L.
Rating: 4 out of 5
Great product as described. Lots of designs to choose from. Delivery took a long time but was within the window advised.
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Michaela P.
Rating: 1 out of 5
I have still not received my order and this is the second time it has allegedly been sent!
Response from Petit-Fernand
Hello, I'm sorry to hear that you haven't received your order yet. Please be assured that our customer service team will reach out to you shortly to make sure you've received your order and to resolve any issues. Thank you for your patience. Kind regards, Chiara, Petit-Fernand
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Virginia
Rating: 3 out of 5
The labels for items are great so far, we've been using them for just under 3 weeks. For clothes it's 50:50 so far, unfortunately some of the stickers have already come off after the first wash.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Sara
Rating: 3 out of 5
The thermoadhesive labels are nice and for the moment they also seem quite durable (only one came off during washing). The thing to improve is the shipping time: I took advantage of standard shipping, without further payment, but 10 working days is really a long time!
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Response from Petit-Fernand
Dear Sara, Thank you for your feedback! ?? We are happy that the labels are to your liking. We take note of your comment about the shipping time, we will work to improve it. Thank you again! Best regards, Chiara Petit-Fernand
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La S.
Rating: 4 out of 5
Shipping times and modes to be improved. Customer service answers not too relevant.
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Nadine D.
Rating: 4 out of 5
Quick delivery, easy to place in linen and well explained.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Lynda R.
Rating: 1 out of 5
I did not receive my order of 1/10/2025 I have no news.
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Ottavia V.
Rating: 1 out of 5
I never received the product
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Response from Petit-Fernand
Dear Octavia, We apologize for the possible inconvenience caused. Please be advised that our customer service team will contact you as soon as possible to assist you. Thank you for your helpfulness. Chiara, Petit-Fernand
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Sabina C.
Rating: 1 out of 5
I never received the order. Too bad because I have been a customer for years
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Response from Petit-Fernand
Good morning Sabrina, we apologize for the inconvenience you have experienced. We are pleased to inform you that our customer service department will take action to contact you and provide the necessary assistance. We thank you for your patience and cooperation. Clare, Petit-Fernand
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Sorrenti M.
Rating: 1 out of 5
I haven't received my order yet
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Response from Petit-Fernand
Good morning Maria Chiara, we regret the inconvenience encountered. We would like to assure you that our customer service team will contact you as soon as possible to resolve your problem. Thank you for your understanding and patience. Chiara, Petit-Fernand
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cliente
Rating: 3 out of 5
I believe the delivery time can be improved.
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Response from Petit-Fernand
Dear Federica, Thank you for your feedback! ?? We will strive to improve the delivery time. Your opinion is important to us! Chiara Petit-Fernand
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Laura
Rating: 4 out of 5
Very cute to well made stickers! Detailed and simple sticker booklet and explanation! Shipping a little slow...
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Steffi
Rating: 1 out of 5
The stickers for clothing come off after the 1st wash. Very disappointing
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Response from Petit-Fernand
Hello, thank you for your review and your email. We have already contacted you this morning to offer you a solution. Have a nice day, Elise, EsIstMeins
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Golia A.
Rating: 1 out of 5
I haven't received my package yet!
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Response from Petit-Fernand
Good morning Alessandra, I offer my sincere apologies for the inconvenience. ?? Our customer service will be in touch with you to provide assistance. Chiara Petit-Fernand.
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Lorena B.
Rating: 1 out of 5
Too long a time to receive the goods ordered
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Response from Petit-Fernand
Dear Lorena, We sincerely apologize for the wait time and appreciate your feedback. ?? We are working to improve the service. Thank you for your patience! Best regards, Chiara Petit-Fernand
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Andrea
Rating: 1 out of 5
I placed the order on September 14 and received it yesterday October 15, a month later and I had made the purchase because one of the aspects indicated in the ad was the immediacy of production and shipping that was done in 48 and 72 hours, respectively. I understand that being in the Canary Islands the term is lengthened but not so much.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took so long. We are located in France, which may explain this. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
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Aditya A.
Rating: 4 out of 5
Product is great but delivery not
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Response from Petit-Fernand
Hello, we are sorry that the delivery took longer than expected. However, we are a French company and delivery times can sometimes be longer. Nevertheless, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Blazquez
Rating: 1 out of 5
Hello, you're asking for my opinion on an item I haven't received yet.
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Laura T.
Rating: 1 out of 5
I don't think these labels are suitable for marking clothes. I stuck labels on my baby's clothes and waited for the recommended time, but despite that, the first machine and I find the labels in the drum (wash at 40, I specify).
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Good day, Elise, C-MonEtiquette
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Nathalie
Rating: 1 out of 5
Even though I followed the instructions to stick the labels on, it didn't hold. First wash at 40°C and it's all gone - 12 euros for that, it's outrageous!
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Good day, Elise, C-MonEtiquette
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client
Rating: 3 out of 5
Satisfied a few years ago, I didn't hesitate to order a notebook for my youngest daughter's entry into the crèche... But I was disappointed this time. I had ordered for the practicality of the notebook, but all the pages detached, leaving me with loose pages... Not great
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Response from Petit-Fernand
Hello, thank you for your feedback. We're sorry to see that the pages were assembled incorrectly. We hope, however, that your order is complete and that you like it. Have a nice day, Elise, C-MonEtiquette
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MARIA
Rating: 1 out of 5
Very bad service. The order should have arrived in 3 days and after claiming it after 10 days, they tell me that they have not sent it and that they give me two options: refund the money or repeat the order. I do not recommend it.
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Response from Petit-Fernand
Hello, We are sorry you had a bad experience. We always do our best to help you and offer you the best solutions. Have a nice day, Elise, grand-Fernand
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Farah B.
Rating: 1 out of 5
I'm very, very disappointed with the quality of your labels, because they're already peeling off after the first wash. They don't live up to their promise of quality in the very short term, so I can't imagine in the long term! I don't think I'll be able to find them on my son's clothes in the next machine. I have serious doubts about the veracity of your customer reviews.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Good day, Elise, C-MonEtiquette
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MICHAELA M.
Rating: 3 out of 5
I chose for the package to be shipped to a pickup point near me, but I was not notified when the package was shipped nor consequently when it arrived.
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Response from Petit-Fernand
Dear Michaela, Thank you for your feedback and we sincerely apologize for the inconvenience you experienced in the delivery of your package. We understand how frustrating it can be to not have timely information on the status of your shipment. We always strive to provide the utmost transparency and assistance to our customers. Even if the delay was caused by the courier, we are happy to have helped you in any way we could. We care about making sure that our customers are satisfied, and we assure you that we will consider your suggestion to improve our service. We thank you again for your patience and understanding. Clare, Petit-Fernand
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Anna
Rating: 4 out of 5
All good, but considering that the delivery time is one week, you have to take your time.
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Geoffrey V.
Rating: 4 out of 5
Quality labels in terms of printing, delivery time a little longer than expected of 2 days, this is not a tragedy, I recommend the site and I would place new orders.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We're sorry that delivery took longer than expected. Have a nice day, Elise, C-MonEtiquette
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Théo M.
Rating: 4 out of 5
The products are excellent!
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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SLU
Rating: 4 out of 5
The labels, already bought 3 years ago for her sister, are of good quality, the only thing that disappointed me a bit is that this time there were no stickers of the various animals as gifts. There were only stickers with names and that's all ??
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Petronille M.
Rating: 3 out of 5
More than 2 weeks to be delivered, I expected a fast service.
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Response from Petit-Fernand
Hello, thank you for your e-mail. After checking, you have opted for standard delivery, which is the slowest shipping service: 48 hours of production and a delivery time of 2 to 10 working days after sending the order. Have a nice day, Elise, C-MonEtiquette
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Guyader C.
Rating: 4 out of 5
Labels ordered through an offer. The choice of personalization is great. Quality seems good. We'll have to see over time, with washing, how it behaves. I haven't tested everything yet.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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Paula
Rating: 4 out of 5
fast shipping and everything perfect. thank you
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Response from Petit-Fernand
Hello, Thank you for taking the time to send us your feedback. We are delighted that you liked your order and that you received it quickly. Have a nice day, Elise, Petit-Fernand
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Anzola M.
Rating: 1 out of 5
I never received the order
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Response from Petit-Fernand
Good morning Monica, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
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Gérard V.
Rating: 4 out of 5
Received the labels fairly quickly, very happy
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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PM
Rating: 3 out of 5
The cards arrived 3 weeks later than expected. It took them a week to confirm the issue and resend the order. The last person was very responsive.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
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Giorgia
Rating: 4 out of 5
Speed in delivery time and quality of products received very high. only suggestion provide the ability to ship to "pickup points"
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Alessandra
Rating: 4 out of 5
Very durable object labels, even dishwasher safe; some disappointment on shoe labels that have much less grip than 5 years ago.
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Alberto
Rating: 4 out of 5
I ordered labels for clothes and objects. Always very good quality. Quick deliveries.
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