The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I placed an order in September with transfer payment and it NEVER arrived!!!
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Response from Petit-Fernand
Good morning Valentina, I apologize for the negative experience you had. ?? Our customer service team will be in touch to provide the support you need. Chiara, Petit-Fernand
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Estela
Rating: 4 out of 5
I have been buying the labels for clothes for quite some time and I always repeat because I love them. The only thing I don't like is that now they charge shipping costs. Before they were delivered to my mailbox and I didn't have to worry about it, now I have to wait for the courier and working is complicated. I don't understand why if the envelope arrives in the mailbox, they don't leave it there, besides having to pay the shipping costs, I don't like this system.
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Response from Petit-Fernand
Hello, your opinion is very important to us, thank you for your continued support! Kind regards, Chiara, Petit-Fernand
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Jessica D.
Rating: 1 out of 5
The labels do not wash off disappointed even if the price remains attractive nothing beats sewn labels
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you to ask for more information. Have a nice day, Elise, C-MonEtiquette
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Eugénie K.
Rating: 1 out of 5
No article received
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Response from Petit-Fernand
Hello, As agreed in our e-mail exchange, we have resent your order at our expense. We hope you will be fully satisfied. Have a nice day, Elise, C-MonEtiquette
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Ma?gorzata S.
Rating: 4 out of 5
Great product, fast delivery and good price
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Aurélie
Rating: 3 out of 5
The labels for the clothes come off as you wash them. Too bad
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Response from Petit-Fernand
Hello, We are sorry to see that your order did not meet your expectations. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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customer
Rating: 1 out of 5
Not received!!!
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Lili
Rating: 4 out of 5
Very good label quality
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Virginie
Rating: 4 out of 5
Delighted. Easy delivery and lots of choice and very regular promotions! A slight downside: there are no different sizes of erasable labels, which is a bit of a shame.
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Response from Petit-Fernand
Hello, Thank you for taking the time to send us your feedback! ?? We'll take note of your suggestion. Have a nice day, Elise, C-MonEtiquette
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KM
Rating: 4 out of 5
Does what it promises. Delivery went well. I didn't really like the designs and colors. But the children like it.
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Response from Petit-Fernand
Hello, Please do not hesitate to send us your feedback. It is valuable so that we can improve our products. ?? Have a nice day, Elise, EsIstMeins
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CHRISTINE P.
Rating: 3 out of 5
Ordered these stickers last year and had no problems with them at all, stuck to shoes, jumpers, t-shirts. Ordered more for this year and they are not sticking to shoes or jumpers. So far staying on the t-shirts. Same type of shoes and jumpers as last year, quite disappointment and am back to using a pen
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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cliente
Rating: 1 out of 5
My order was paid for but never arrived. I contacted support and they never responded. Not recommended.
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Response from Petit-Fernand
Good morning I am very sorry for the problem you encountered. ?? Our customer service team is ready to contact you to ensure assistance. Chiara, Petit-Fernand
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Anto
Rating: 1 out of 5
Thermoadhesive labels peeling off at first wash. Totally disappointed, never again
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Response from Petit-Fernand
Dear Antonella, Please be advised that our customer service team will contact you soon to resolve this issue. We apologize for the inconvenience. Chiara Petit-Fernand
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Noëlle
Rating: 3 out of 5
Unusually slow service The labels are always beautiful, but on my previous orders, delivery was always very fast. This time, with no news after a week, I had to phone and wait another week for delivery.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that the delivery is taking longer than expected. However, we have no influence on the postal service. We hope you will receive it very soon. Have a nice day, Elise, C-MonEtiquette
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Lola
Rating: 4 out of 5
The courier service was a disaster, but I spoke to Customer Service (Camille) and they sorted it out quickly.
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Response from Petit-Fernand
Hello! It's great to know that we have exceeded your expectations! Thank you for trusting us! ️ Best regards, Chiara, Petit-Fernand
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monti E.
Rating: 3 out of 5
Very nice items but very slow and untraceable shipping
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Response from Petit-Fernand
Good morning Elizabeth, Thank you for your feedback and we apologize for the inconvenience you experienced with shipping. We are glad that you enjoyed our items, but we understand how important it is to have an efficient delivery service. Please be advised that for future times you can opt for tracked shipping, available on our site, which will allow you to track your order. We will do what we can to improve our delivery service and hope to serve you better in the future. Thank you again for your feedback. Clare, Petit-Ferand ?
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RIZZI V.
Rating: 1 out of 5
Very bad experience. I placed two orders for the same labels and neither was delivered. Highly not recommended!
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Response from Petit-Fernand
Good morning Valentina, Thank you for sharing your experience. We are sorry to learn that you encountered problems with your orders and we did not find a message from you with a complaint. If we had received your referral, we certainly would have tried to help you sooner. We care about resolving this situation and will make sure to contact you as soon as possible to find out what happened with your orders. We assure you that we will do everything we can to make it right and improve your experience with us. Clare, Petit-Ferand ?
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L W.
Rating: 1 out of 5
I have still not received my order - only problem is I made this order from instagram and therefore do not have contact to trace back
Response from Petit-Fernand
Hello, We're sorry you didn't receive your order. We have just contacted you to suggest a solution. Have a nice day, Elise, Petit-Fernand
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Lamperti
Rating: 4 out of 5
easy, fast, functional and beautiful!
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Lucie B.
Rating: 1 out of 5
The labels are nice and the shipment was fast. However, half of the glued labels came off in the first wash.
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Response from Petit-Fernand
Hello, Thank you for your feedback and your complaint email. We are very sorry to hear about this inconvenience concerning your order. We sent you a reply this morning to propose a solution. Have a nice day, Elise, C-MonEtiquette
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chantepie
Rating: 4 out of 5
Super easy to use
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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Hannah
Rating: 4 out of 5
Labels are lovely and would re-order if there was a different dispatch method - shipping took way too long
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Tracy T.
Rating: 4 out of 5
Easy to order. Order matched to request quick delivery
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NAtalie
Rating: 4 out of 5
Excellent as always, just postage takes a while. Would prefer to have quicker delivery service
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Nachos
Rating: 1 out of 5
My first order was exchanged for another, I had to pay extra to receive the package after 10 days (having paid for a delivery enters 4gg) and the contents were not even mine. I was assured of re-sending my order but after another 15 days the package had not even left. I cancelled everything and asked for a refund.
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Response from Petit-Fernand
Good morning Nachos, We sincerely apologize for the inconvenience and order reversal you encountered. We understand how frustrating this situation can be and we are sorry, to remedy this we have sent you an order at our expense. Unfortunately, we did not have control over the shipment, but we did our best to resolve the problem. As you requested, we have proceeded with the refund. We will endeavor to ensure that similar problems will not occur in the future. Thank you for your patience and understanding. Clare, Petit-Fernand
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Shirley L.
Rating: 4 out of 5
The products seem to be of good quality and very beautiful. I will probably use this site again for labels for my son or another bag.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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Laura J.
Rating: 3 out of 5
Very good quality as usual. However, this time the shipping took far too long. That was never the case with previous orders. Too bad, the labels arrived too late for the start of school Edit: I don't mean the shipping route but the time between ordering and it being sent out
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Response from Petit-Fernand
Hello, we are sorry that the delivery has taken too long. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Grepi B.
Rating: 1 out of 5
I ordered on September 12, the package never arrived. Meanwhile, I paid--what more can I say????
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Response from Petit-Fernand
Dear Besmira, Thank you for sharing your experience with us. We are sorry to learn that your package has not yet reached you. We could not find a message from you with a complaint, and we assure you that we would have done our best to help you sooner. We will make sure to contact you as soon as possible to understand the situation and find a solution to your problem. We thank you for your patience and apologize for the inconvenience. Clare, Petit-Fernand
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Suzanne S.
Rating: 1 out of 5
New customer (following a friend's recommendation): 1st order: well received and compliant, but payment by credit card debited twice, and customer service wants nothing to do with it, despite the supporting documents provided!
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Response from Petit-Fernand
Hello, Thank you for your feedback. According to exchanges with my colleague, no double payment has been found. The accounting department has indeed done some research, but to no avail. Please contact your bank. Have a nice day, Elise, C-MonEtiquette
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Isabelle P.
Rating: 4 out of 5
Order lead time longer than expected.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Claudie B.
Rating: 3 out of 5
My first order was a success with labels that you put on with the iron. The second order, on the other hand, I received labels to stick on the clothes, and I'm disappointed because my daughter is in a specialized institution and the clothes are washed, so I need labels that stick.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, after checking, you have received what you ordered, i.e. self-adhesive clothing labels. Have a nice day, Elise, C-MonEtiquette
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Beata
Rating: 1 out of 5
Disaster!!!! I have not received an order yet!!! Unbelievable !!! I am very dissatisfied!!!
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Response from Petit-Fernand
Hello, we understand your dissatisfaction, but we have no control over the postal service and therefore cannot be held responsible for delivery problems that are beyond our control. As a result of your complaint, we have sent you a new order at our expense. We hope that you will be satisfied with it. Have a nice day, Elise, EsIstMeins
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Natyboo
Rating: 3 out of 5
The labels are wonderful except for the thermoadhesive ones that peel off even if you follow the instructions for use, sometimes if you iron them again they last until the next wash. I always get the same thing and it's been a few years since the quality is not the same but it's worth it for the rest of the labels.
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Response from Petit-Fernand
Hello, We are sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, Petit-Fernand
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NC
Rating: 4 out of 5
Very good , shipping a little long.
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Myriam
Rating: 1 out of 5
I never received my order, I contacted them and they sent it again but I haven't received it either and after 15 days I am now waiting for a refund. The strange thing is that there has been no way to track the order.
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Response from Petit-Fernand
Hello, You have opted for standard delivery, which does not allow you to have a tracking number for your order. Also, unfortunately we have no influence on the postal service. My colleague reimbursed you the amount 7 days ago and the reimbursement will reach your account within 10 days. Have a nice day. Elise, Petit-Fernand
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Debora D.
Rating: 4 out of 5
The labels are well made, stick well and do not come off. Delivery was made on time.
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Rio
Rating: 4 out of 5
fast delivery and practical for children
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Sokhna
Rating: 4 out of 5
Very satisfied with the quality and design
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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EHK
Rating: 4 out of 5
Excellent after-sales service!
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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Jenny
Rating: 4 out of 5
I think the stickers are great, they hold very well as far as I can tell so far and my daughter loves them.
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Response from Petit-Fernand
Hello, thank you for your comment. ?? Have a nice day, Elise, EsIstMeins
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