The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Dear Francesca, We would like to extend our sincerest apologies for the mishap and delay in the delivery of your order. We are aware of how disappointing it can be to not receive the product you purchased. We have offered you two options and, as per your request, we have proceeded to refund the amount. Please be advised that we are working tirelessly to improve our service and shipping efficiency. If you have further questions or need further assistance, please do not hesitate to contact us. We are here to support you! Clare, Petit-Fernand
A
A.L.
Rating: 4 out of 5
Always used Petit-Fernard , I found the stickers really good. This time I ordered the products but it was impossible to remove from the "basket" the one's I didn't want so I ended up buying all the stickers... The stickers have arrived 10 working day's ( which is fine as it was busy time) Stickers are good value, but this time was really difficult to remove them from the sheets. The glue was holding really tight so I ended up damage the name tags .. I needed to use sharp item to get it of she sheet.
S
Silvana G.
Rating: 4 out of 5
Very nice labels for this order HEPAD The printed background for me flowers a little too bright and full! But it's still a beautiful print. Thanks also for the fast delivery.
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
C
Customer
Rating: 1 out of 5
Took much longer to arrive than expected, half the name tags unusable. Shoe tags are the only things worth buying. Poor customer service, no means of requesting a refund that I could find on the website.
Response from Petit-Fernand
Hello Elizabeth, I'm very sorry about these issues that you've encountered. Customer service will be in contact with you very soon to try to resolve these problems. Have a wonderful day!
G
gb
Rating: 1 out of 5
I am very disappointed with the snack box which arrived with a printing defect (illegible first name) and I am even more disappointed to discover that the personalization is done by a simple sticker whose lifespan will not be very high...
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your feedback. We sent you a new sticker at our expense on September 13th. We hope this one gives you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
N
Natalie R.
Rating: 3 out of 5
I liked the ease of the website, the designing of them (not thousands of choices which is good) delivery was good, the product is nice but I'm disappointed when you remove them from the backing sheet. They seem strong but they misshape when you remove them from the adhesive backing sheet which is a tad annoying, it doesn't sit neat/straight on my items. It's like it's not really cut properly. Everything good prior just a slight disappointment with the removing of labels.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
C
Chef
Rating: 4 out of 5
I had ordered some several years ago. Today I'm a little disappointed by the quality.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for taking the time to send us your opinion! Please don't hesitate to send us your comments and feedback, which are invaluable in helping us to offer you the best products. Have a nice day, Elise, C-MonEtiquette
S
Stephanie S.
Rating: 3 out of 5
The delivery times are too long.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
N
Noèlia
Rating: 4 out of 5
Excellent customer service, unbeatable. I did not receive the first order and they solved it immediately. The failure was with the Seur delivery that I did not get the order. It is not the first time that this has happened to me with this delivery company in my area.
Translated reviews
M
Marina
Rating: 1 out of 5
Arrived more than 1 week late when it said 2-3 days.
Translated reviews
Response from Petit-Fernand
Hello Marina, We apologize for the delay of the carrier. We hope you still like our products Good day, Camille Petit-Fernand
K
Kévin D.
Rating: 3 out of 5
On the whole I like all the items I order except the bento where I am really disappointed by the quality of this one. The flocking is really very badly done (bubbles, sticky hairs, a real horror for a child's box).
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
M
Mihaila C.
Rating: 3 out of 5
A good experience..I waited almost a month to get my order
Translated reviews
Response from Petit-Fernand
Good morning, Thank you for sharing your experience with us. We sincerely apologize for the delay in the delivery of your order and understand how frustrating it can be to wait. We are constantly working to improve our shipping times and ensure that our customers receive their orders in a timely manner. Your patience is greatly appreciated and we are glad to know that despite the delay, you had a good experience with us. If you have any further questions or needs, please do not hesitate to contact us. Good day, Clare, Petit-Fernand
P
Paola
Rating: 4 out of 5
The labels are very nice and functional, the only thing the ordinary shipping arrived later than the expected time.
Translated reviews
V
VOISIN A.
Rating: 4 out of 5
It's all very pretty, but the writing on the gourd of my daughter's first name has already partially faded after 2 weeks. What a shame...
Translated reviews
Response from Petit-Fernand
Hello, Thank you for taking the time to send us your feedback! We've just contacted you so we can help. Have a nice day, Elise, C-MonEtiquette
V
Valeria V.
Rating: 1 out of 5
Unfortunately, although the labels they sell are nice and well made, the company and the structure in charge of shipping and customer contact leaves a lot to be desired. This is not the first time I buy from Petit Fernand. already last year the first order did not reach its destination. I had to write to get a new shipment. This year the same story. It just so happens that the first order turns out to be lost with the courier and like last year, it will never even arrive late to its destination. Very bad customer service that despite my reports did not take charge of the delay and inconvenience (school labels bought in August and arrived when school started already three weeks ago!). Given the very bad experience for two consecutive years I will not buy from this company again. If you are unable to handle a shipment to Italy do not advertise your products in Italy!
Translated reviews
Response from Petit-Fernand
Good morning Valeria, Thank you for your message and for sharing your experience. We are sorry to learn of the difficulties you experienced with your orders. We would like to emphasize that we have always tried to respond promptly to your requests and assist you in the best way possible. We proposed two solutions to you, and you opted for referral, which we carried out at our expense. We would like to point out that any delays in delivery are beyond our control and may cause inconvenience to both you and us. While we understand your disappointment, we hope you can consider these issues as temporary. We thank you for your suggestions and apologize for the inconvenience. Clare, Petit-Fernand
S
SONIA
Rating: 3 out of 5
Very good as always the labels that I have been ordering for 8 years, but this time they took 15 days to arrive.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your loyalty We are sorry for the delay in delivery this time Good day, Camille Petit-Fernand
S
Salerno C.
Rating: 4 out of 5
Very positive
Translated reviews
C
Christina S.
Rating: 3 out of 5
This is the third time I have ordered the name labels and I am very happy with them, only the last delivery took three weeks to arrive.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. ?? However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
F
Frances M.
Rating: 3 out of 5
Lovely design of stickers, huge selection. I followed the ironing instructions completely and on first wash some fell off. Quite disappointing for the price of the product
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
L
Laura C.
Rating: 1 out of 5
Shipping too slow
Translated reviews
Response from Petit-Fernand
Dear Laura, We are sorry for the inconvenience and the delay in shipping. We are working to improve our service. We thank you for the feedback. Chiara, Petit-Fernand
R
RV
Rating: 3 out of 5
Labels were very nice but delivery was extremely slow.
Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected, but we are a French company and are located in Bordeaux. We are happy to see that you like your order. Have a nice day, Elise, Petit-Fernand
J
JEMcG
Rating: 4 out of 5
I like the stickers, they work well but I ordered at the end of the back to school rush and I think the cutting machine needed it's blades sharpened because they weren't quite cut through.
G
Gentile S.
Rating: 1 out of 5
Far too long production time and away from France. It took two weeks for a few name stickers.
Translated reviews
Response from Petit-Fernand
Hello, We are indeed a French company. The delivery times (10 days in your case) are mentioned when you select your delivery method during the order process. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
S
Sonieta
Rating: 4 out of 5
Just as we expected. Very happy with the product.
Translated reviews
I
Ines
Rating: 4 out of 5
All good, but high shipping costs.
Translated reviews
J
JA
Rating: 4 out of 5
Excellent stickers for clothes and bottles etc. amazing packaging as all the stickers are kept in one booklet.
A
Andrea C.
Rating: 3 out of 5
Unfortunately, the delivery time was not met and arrived after school started. A maximum of 10 working days was expected, but it arrived after three weeks
Translated reviews
Response from Petit-Fernand
Good morning Andrea, Thank you for your feedback and we apologize for the mishap regarding the late delivery. We are aware of the importance of receiving orders on time, especially during a sensitive time like the beginning of the school year. Unfortunately, unforeseen issues sometimes arise that can affect delivery times. We are actively working to improve our processes and ensure that similar situations do not occur in the future. Please contact us if you have any further needs; we will be happy to offer our assistance. Clare, Petit-Fernand
C
Cristina
Rating: 1 out of 5
I have been very unhappy for more than a month for my order to arrive, I needed it for the beginning of the school year but it has not arrived yet.
Translated reviews
Response from Petit-Fernand
Hello Cristina, We are sorry for this delivery anomaly. We contacted you to inform you that your order had been returned to us by the carrier. We will start the new shipment as soon as possible :) Good morning, Camille Petit-Fernand
J
Julie D.
Rating: 1 out of 5
I don't recommend this site, the labels come off after machine washing, I'm very disappointed with my order.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
K
Kathie K.
Rating: 1 out of 5
I did not receive my order and I have reported it to customer services without return .... very disappointed, I will no longer order on this site.
Translated reviews
Response from Petit-Fernand
Hello, Your order was returned on October 03 to the address indicated. We hope it will meet your expectations. Have a nice day, Elise, C-MonEtiquette
F
Francesca A.
Rating: 4 out of 5
They are printed quite well but there must have been in my case a manufacturing error because they come off so badly! Some are not even pre-cut
Translated reviews
C
Claire
Rating: 3 out of 5
Unfortunately this pack of stickers are not lasting and keep coming off in the wash
Response from Petit-Fernand
Hello, We're sorry to hear about this problem. We have just contacted you to help you as best we can. Have a nice day, Elise, Petit-Fernand
K
Karolina
Rating: 3 out of 5
Nice printed but Unfortunately the stickers come off from the clothes after washing.
Response from Petit-Fernand
Hello, We're sorry to hear about this problem. We have just contacted you to help you as best we can. Have a nice day, Elise, Petit-Fernand
G
Gwen L.
Rating: 4 out of 5
Great product, I've used before and they don't come off. I would have given 5 stars but the item didn't arrive. However customer service was great. It just meant I didn't get them in time for when I needed them. Would use again.
C
Camille B.
Rating: 4 out of 5
Practical water bottle, but my 3-year-old daughter can't open it, as it's too hard and therefore not suitable for this age. Too bad
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a review. Please do not hesitate to contact our customer service department so that we can help you. Have a nice day, Elise, C-MonEtiquette
B
Benvegnú G.
Rating: 4 out of 5
The first mailing was not successful but after contacting you by email immediately you scheduled a second mailing which arrived quickly. I am very satisfied with it.
Translated reviews
V
Valeria
Rating: 4 out of 5
Quality of the labels is very good , it took a while for the delivery of the order (10 days) I wrote to customer care to report that I had not received anything , they replied immediately saying that they would send me a new order, then the next day I received the original order and everything was resolved .They are very helpful.
Translated reviews
G
Gina O.
Rating: 4 out of 5
I'm happy with my purchase
Translated reviews
Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
T
The S.
Rating: 1 out of 5
Very disappointed, the labels don't wash off. I always find 1 or 2 peeled off after each machine.
Translated reviews
Response from Petit-Fernand
Thank you for your feedback. Following our email exchanges, we have resent the labels you ordered at our expense. We hope they will give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
M
Manuela G.
Rating: 4 out of 5
I had a problem with the delivery that never arrived, and the company gave me the opportunity to get a new order without paying
Translated reviews
We use cookies for audience measurement and improving user experience.
English 