The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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BOUAICHA C.
Rating: 1 out of 5
Hello I did not receive the order...
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Agnes
Rating: 1 out of 5
Very bad experience! Hands off! I waited weeks for the name stickers and they never came. Firstly, when I ordered them it said they would be delivered in 4 days. But they never came. Then I contacted customer service and was informed that the order was in transit. But the product never arrived!
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Response from Petit-Fernand
Hello, thank you for your review. However, it is impossible for your delivery to take place within 4 days, as you have actually opted for standard delivery, which takes a maximum of 10 days. All our delivery times are mentioned when you select the delivery method during the ordering process. Beyond that, we unfortunately have no control over the postal service. This bad experience affects us as well. However, we hope that you have received the refund you requested. Have a nice day, Elise, EsIstMeins
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De C.
Rating: 1 out of 5
I emailed customer service,never received a response....I received 10 labels in another person's name so I paid for 10 labels that I will never be able to use
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Response from Petit-Fernand
Buongirno Azzurra, We are very sorry for the inconvenience encountered with the labels we received. We understand the inconvenience and would like to extend our sincerest apologies. Our customer service offered you two options and you chose to receive a refund, which has already been done. We sincerely apologize for the misunderstanding with the labels. If you have further questions or need further assistance, please do not hesitate to contact us. We are here to help you. Thank you for your understanding. Clare, Petit-Fernand
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superconsole
Rating: 4 out of 5
Great patterns and sizes. A little slow on shipping
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Karla P.
Rating: 4 out of 5
Easy process Affordable Came in good time. Only downside is the writing is really tiny
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Gabrielli S.
Rating: 1 out of 5
still nothing to me and hop ordered and paid on September 4 !
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Response from Petit-Fernand
Dear Silvia, We apologize for any inconvenience you may have experienced. Your satisfaction is very important to us. We want to make sure that we handle it in the best possible way, and for that, it is crucial that we receive complaints directly from our customers. This way, we can respond more quickly and efficiently to your needs. We would like to let you know that we will be in touch with you to provide updates on your order placed on September 4. If there are additional details that you think would be helpful to you, please share them with us. We thank you for your patience and understanding. Chiara, Petit-Fernand
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Stephanie C.
Rating: 4 out of 5
Parcel was delayed in arriving, swift and polite customer service- a new set was sent out immediately. Great quality, great value- will be purchasing again.
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Guest
Rating: 4 out of 5
The product is as I expected. I only had a small misunderstanding with the delivery time, so the product arrived a little late, but this was the fault of the Italian postal service and not the manufacturer.
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Cliente
Rating: 4 out of 5
the customization of the items on the site is super simple and versatile, cute product pack (cotton pouch), and i appreciated the surprise of the stickers included in the shipment. i don't give five stars only because the shipping was slightly slower than expected, but there was no problem
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Megane
Rating: 4 out of 5
Overall satisfied, I do not understand the old labels glued very well and those of my last order, half comes off at the first wash ... (yet the same technique for fusing and the same detergent, etc.) It's a shame to have to do it several times.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted that you are happy with your order. Please do not hesitate to contact us so that we can offer you a solution. Good day, Elise, C-MonEtiquette
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Nisrine D.
Rating: 1 out of 5
Fast service
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Don't hesitate to give us 5 stars. ?? Have a nice day, Elise, C-MonEtiquette
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Brunengo E.
Rating: 4 out of 5
Since the order did not arrive on time, the seller immediately took action to prepare the product again and send it back free of charge
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Alison K.
Rating: 1 out of 5
Ignorance of the right of withdrawal. Customer service very slow and not looking for any solution. Fortunately I paid by paypal.
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Response from Petit-Fernand
Hello Alison, We're sorry to read your message. I can confirm that your order has been cancelled following our exchanges :) Have a nice day, Camille C-MonEtiquette
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Enne
Rating: 4 out of 5
I have been using these labels since first grade, now my daughter is in fifth grade. In the last two years the quality has deteriorated. Unfortunately, the printing material is no longer of very good quality. I am sorry, continue to be my choice. But the products two years ago were the best. Today I would unfortunately not say the same.
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adeline R.
Rating: 1 out of 5
I bought an aesthetically pleasing gourd, but it leaks.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your gourd. Please contact us so that we can help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Claire B.
Rating: 1 out of 5
I didn't have time to pick up my parcel, I didn't receive it
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Response from Petit-Fernand
Hello, We're sorry to hear that your order did not arrive. At your request, our customer service department has refunded your order in full. We hope you have received it. Have a nice day, Elise, C-MonEtiaquette
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Silvia S.
Rating: 3 out of 5
Order placed August 28 and received September 18.
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Response from Petit-Fernand
Good morning Silvia, We are very sorry for the delay in the delivery of your order. Unfortunately, mail delays are beyond our control, and we understand how frustrating this can be. To accommodate the situation, we have already sent you a new order at our expense. We are always here to assist you and will do our best to avoid inconvenience in the future. Thank you for your understanding. Clare, Petit-Fernand
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Laurence
Rating: 1 out of 5
I have not received my order.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry that you did not receive your order. Our customer service department has refunded your order in full. We hope you have received it. Have a nice day, Elise, C-MonEtiquette
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Anneka
Rating: 1 out of 5
Put sticky label on for over a week on clothes and washed item and came off. Too expensive for what they are. Won't recommend to anyone
Response from Petit-Fernand
Hello Anneka, Our customer support has emailed you to try and resolve this issue. We're very sorry that your labels were faulty, and we hope that the solution will be satisfactory. Have a wonderful day!
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leila
Rating: 3 out of 5
Good, except that it's a shame not to specify on the site that you need an iron.
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Response from Petit-Fernand
Hello, Thank you for your feedback. This is well mentioned on our website as follows: "Identifying and marking your child's belongings will no longer be an ordeal thanks to our iron-on labels, labels that can be ironed and stuck on in 8 seconds!" Have a nice day, Elise, C-MonEtiquette
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Elisa T.
Rating: 4 out of 5
delay due to stock shortage after the order was placed but everything was back in order
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Jeff A.
Rating: 3 out of 5
Lovely item but very slow delivery, missed the start of our girls school year
Response from Petit-Fernand
Hello, We're sorry your order arrived late. We are located in France and it may take longer than expected. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
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zezette
Rating: 4 out of 5
The delivery was a little long, but otherwise everything was top-notch: product quality and price.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We're sorry that delivery took longer than expected. Have a nice day, Elise, C-MonEtiquette
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Corrias I.
Rating: 1 out of 5
It has been 10 GG and the order has not yet been delivered. Too long a time frame
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Response from Petit-Fernand
Dear Ilaria, We apologize for any inconvenience you may have experienced. Your experience is very important to us. We want to address the situation in the best possible way, so it is crucial to receive feedback directly from our customers. Only then can we act promptly and best meet your needs. We will contact you shortly to get more details about the situation. We sincerely thank you for your patience and understanding. Chiara, Petit-Fernand
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Laura L.
Rating: 1 out of 5
Null! labels wash off the first time they're used
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Olivia R.
Rating: 4 out of 5
Very easy to put on clothes
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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ANNAMARIA I.
Rating: 4 out of 5
I ordered the object labels and the product is great. Every year I make the assortment for my daughter and it never disappoints !!!!
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Annalisa P.
Rating: 4 out of 5
Good service
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Marcella N.
Rating: 1 out of 5
I ordered the stickers with regular delivery and they never arrived. I got my money back, and placed another order, this time with more expensive delivery, to a pickup point (4.90). The envelope was addressed to my name, with the street, no house number, no indication of the store that served as the pickup point. The courier called me and would not deliver the package because he was looking for me, there was no indication of the pickup point on the envelope, I finally convinced him. Very bad bad experience, and luckily they make labels....
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Fede
Rating: 4 out of 5
I order school labels here all the time and always find them outstanding! The colors are vibrant and the labels are super durable, including the thermo-adhesive ones. Highly recommended! Only downside: shipping, without additional charges, is a little slow!
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Marie-Laure Rochette
Rating: 4 out of 5
Thanks to Gémo's partner offer, I was able to discover the site. Very satisfied with my order. Fast, good quality labels. I'm thinking of placing another order if necessary.
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Georgina
Rating: 1 out of 5
I haven't received my order despite ordering it over months ago now
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Giovi
Rating: 3 out of 5
The iron-on labels hold extremely well, unfortunately I can't say the same about the other adhesives. I would have expected better quality for the price. Unfortunately, I won't be ordering any more
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Carmella
Rating: 1 out of 5
Don't stop on find them stuck to my clothes instead of sons school clothes ! Waste of money ?
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Andréa McCann
Rating: 1 out of 5
I never received the labels.
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Francesca
Rating: 1 out of 5
I would love to be able to review the labels I ordered on August 27, unfortunately as of today (September 24) I have not received them.
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valeria
Rating: 1 out of 5
I never received my order
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LETICIA GA
Rating: 4 out of 5
Although the vast majority of the items I purchased in this purchase meet expectations, the tupper lunch box for my daughter is not completely airtight and leaks liquids. Had I known I would have looked for other options.
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alexandra rabusseau
Rating: 1 out of 5
I am really disappointed by this site. I have placed several orders and after a few months, all the products have defects - 4 water bottles: the caps are coming off. 2 were birth gifts and therefore only used for a few months. - snack box: the label comes off When I call customer service, they tell me that my order is too long ago... I've tried to explain that the material has only been used a few times, knowing that they were birth gifts. In short, I wouldn't recommend these products and wouldn't order them again!
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Unfortunately, as my colleague has informed you, the time limit for making a claim on an order is three months from the date of purchase, whether for a return or a refund. Your orders are over three months old. We're sorry we can't help you further. Good day to you, Elise, C-MonEtiquette
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