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G
Rating: 1 out of 5
I bought a water bottle for my daughter but most of the time the tube that fishes into the water comes off Beautiful but useless
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 918 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
I have the impression that the labels peel off more easily.
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M
Rating: 1 out of 5
It's been nine days still not received. Won't be ordering again
I
Rating: 1 out of 5
Did not receive order! Very disappointed! Didn't receive refund either.
C
Rating: 4 out of 5
Good personalized label that holds well. I really like the very original design.
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C
Rating: 4 out of 5
Always bought from Petit Fernand and really love the products. I bought a bundle this time and there might be too maybe item labels so doesn't match my needs 100% Also the iron on labels tend to get removed when washing but a quick ironing again and it get stuck again
R
Rating: 1 out of 5
I placed another order on September 2 I still haven't received anything! And I have no news about my order
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S
Rating: 1 out of 5
Order placed on 04/09/2024 and still nothing received today 22/09/24. Order refunded but disappointing to have waited so long for nothing.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have not received your order. Unfortunately, we have no control over the postal service. We hope, however, that you have received your refund. Have a nice day, Elise, C-MonEtiquette
A
Rating: 3 out of 5
Classic labels are fine, but it's impossible to apply iron-on labels following the instructions.
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L
Rating: 4 out of 5
always satisfied with the quality of the products! On the other hand, as a good customer, I'm asked to turn the wheel, I get a discount, but I didn't pay attention to it and it was less than the current promotion and I wasn't told about it...too bad!
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F
Rating: 1 out of 5
Order made September 3, 2024 label shipped September 4 but never received my labels to date! The only thing + the customer service is excellent and fast!
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Response from Petit-Fernand
Hello, We're very sorry that you've experienced delivery problems. Unfortunately, we have no influence on the postal service. We resent your order at our expense on 19/09/2024. You will receive it within 8 days. We hope it meets your expectations. Have a nice day, Elise, C-MonEtiquette
M
Rating: 1 out of 5
I had more than half of the hot melt stickers come off. And I followed the instructions
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A
Rating: 3 out of 5
the gourd is great, although a bit heavy for our daughter's schoolbag. we were very disappointed with the snack box, which was just a sticker. For the price, I didn't think that would be the case.
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R
Rating: 1 out of 5
Two orders placed and neither arrived unfortunately
B
Rating: 1 out of 5
Stickers keep coming off after wash. Disappointing.
T
Rating: 1 out of 5
Nothing worked. The labels never arrived, and I'm still waiting for a refund that, I'm afraid, won't arrive anyway. Really pathetic. They deserve 0 stars, even one is too many.
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L
Rating: 1 out of 5
All stickers came of in the washer after first time washing
G
Rating: 1 out of 5
The product has not completely arrived. I did not receive anything at all
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S
Rating: 1 out of 5
Terrible shame I didn't read reviews earlier. Ordered September 3 and as of today September 22 never arrived and no tracking. My daughter is starting school tomorrow and I have no labels. DO NOT BUY FROM THIS site.
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D
Rating: 1 out of 5
One month and I still haven't received my order
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N
Rating: 3 out of 5
I am still waiting for the order from September 12th
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We would like to offer you a solution. That is why we have just contacted you. Have a nice day, Elise, EsIstMeins
L
Rating: 4 out of 5
Had labels for both of my kids starting school. Service is second to none. Labels stay on clothing after multiple washes. Prompt delivery
C
Rating: 3 out of 5
I was a little disappointed with my purchase, especially for the direct-glue garment labels. After the first few washes, some of them were already peeling off, even though I had stuck them onto the garment label. The iron-on labels are very good, however, and so are the labels for objects!
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M
Rating: 4 out of 5
Very good product
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J
Rating: 1 out of 5
Very disappointed, it's been almost 3 weeks since I ordered the labels for my son, I paid 9.90 postage to receive them in 24 hours, and I still haven't received them. I will not order again.
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Response from Petit-Fernand
Hello, Express delivery takes place the day after the order is sent before 6 pm, including Saturdays. Unfortunately, we are not responsible for Chronopost's unfulfilled commitments. However, we have just refunded your shipping costs. We have also just contacted you. Have a nice day, Elise, C-MonEtiquette
B
Rating: 1 out of 5
The label fell of the tshirt after washing only once..
L
Rating: 4 out of 5
The quality of the products is always top-notch. I've also had to deal with customer service for problems with deliveries and delivery times. Sometimes my requests were not taken into account, but I always got an answer and I'm satisfied with the return, despite the very long delays (mainly due to the carrier) and the urgency of my order.
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M
Rating: 3 out of 5
Arrived later than indicated, unable to keep track of the package. The shoe stickers stick worse than other years and we have already lost 2 pairs.
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J
Rating: 1 out of 5
Disappointed, I received the labels before my daughter went back to school to mark her clothes. Already 3 labels have come off and ended up in the washing machine drum. I only wash at 30 or 40 degrees maximum. The label came off either on the garment itself or on a label on the garment.
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E
Rating: 4 out of 5
Fast service, many colors to choose from, easy to use. Cute labels
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I
Rating: 3 out of 5
The rendering is great but disappointed as soon as the promises were not kept, I paid more to be delivered in 48 hours and it was not respected at all.
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F
Rating: 3 out of 5
After my 1st order 1 year ago, I re-ordered for back-to-school, and this time I'm a bit disappointed. The labels don't hold up as well as the first time.
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P
Rating: 1 out of 5
I'm actually so disappointed! I bought your multi pack booklet as my friend had recommended them to me. I normally use the stamp from a different brand but due to my daughter having white shirts and checked dress I thought labels would be better. However in the first wash the labels came right off! What an absolute waste of money! I'm so incredibly upset and disappointed.
A
Rating: 4 out of 5
The object labels are great! The only downside is that most of the clothing labels have already fallen off.
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R
Rating: 3 out of 5
The labels don't seem as hard as they have in the past
I followed the instructions of no wash or wear for 24 hours but had a couple start to peel off
M
Rating: 3 out of 5
Disappointed for the price, would need to hire someone to supervise the person doing the assembly.
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N
Rating: 1 out of 5
Quite disappointed because I thought they were self-adhesive labels but no. They have to be ironed so they are unusable on the fabrics I was going to stick them on.
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B
Rating: 1 out of 5
I never received what I ordered nor received any response to my complaint
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C
Rating: 3 out of 5
I had a good first experience with these labels but the quality dropped with those of my last order, half of the iron-on labels peeled off after only one wash, considering the price, it's not worth it.
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C
Rating: 3 out of 5
I emailed but haven't had a response. The stickers are good and we really like them, however the iron on stickers all peeled off after a few days at school. (This is before I had even washed them and I followed all care instructions) I believe I may have had a bad batch as the stickers are good.