The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have been ordering from c-mon étiquette for years. I am satisfied. Standard delivery takes about a week, but otherwise it's not bad. Maybe try to add some logos for bigger ones like gymnastics or Disney characters.
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Greta
Rating: 1 out of 5
Honestly I think it's a rip-off because my order #3001348411, started August 30... Last update September 4 and there it remains stationary... Already the fact that you have to pay 2 euros more to get the tracking may seem strange (this is the first time it happens to me working different e-commerce myself) ... The same labels can be found on Amazon ... A thousand kinds ... At least you don't get fooled. And if something goes wrong the refund is safe. Good thing I had spent 20 euros so I don't put too much weight on it....
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Response from Petit-Fernand
Dear Greta, Thank you for your comment. We have already responded to your email regarding your order #3001348411. We would like to assure you that we are not a scam and that your order is still within the expected delivery time specified on our website. In addition, you have a tracking number available to follow your package, which is currently reported to be in transit. We hope you receive your order as soon as possible! If you have any further questions or concerns, please do not hesitate to contact us. Good day, Chiara, Petit-Fernand
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Lucrèce Dejean
Rating: 4 out of 5
This is my second order, and I'm delighted. Fast delivery "I'm from Belgium" labels are really good no worries.
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DEBORAH PAPINI
Rating: 4 out of 5
Very good! Nice colored labels delivered on time, perfect I recommend
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Je
Rating: 1 out of 5
Still not received and no news from customer service
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Response from Petit-Fernand
Hello, Thank you for taking the time to share your review. We are sorry that you did not receive your original order as expected. Following our exchange, we agreed together to return your order, and this was done promptly. Thank you again for your understanding and trust. The C-MonEtiquette team
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Isabelle Roulin
Rating: 4 out of 5
Very good Fast delivery
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Marie Heremans
Rating: 1 out of 5
I never received my orders. I'm still waiting for the reply to my request for a refund.
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Response from Petit-Fernand
Hello, We are very sorry for the inconvenience you have experienced with your order. We would like to inform you that your purchase has already been fully refunded, as mentioned in our previous exchanges.
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Marie Perret
Rating: 1 out of 5
I never received my two orders placed at the end of August and I can't get any information from the company that obviously shipped them.
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Response from Petit-Fernand
Hello, We can confirm that our customer service has taken care of your request. We hope that you will receive your returns as soon as possible and that everything will go as planned. Thank you for your confidence.
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Chloé
Rating: 1 out of 5
Product never received. Contradictory information between after-sales service and order info and order info very unclear (same status for 10 days).
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous exchanges.
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Vanessa Schwab
Rating: 1 out of 5
I sent an e-mail complaining about the gourd I ordered because the straw kept falling out and asking for a new lid to be sent, but I never received a reply.
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Response from Petit-Fernand
Hello, As requested, we have returned the straw for the gourd and hope that this meets your expectations. If you need anything else, please don't hesitate to contact us. If you have any further questions, please do not hesitate to contact us. The C-MonEtiquette team
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Mathilde Barbe
Rating: 3 out of 5
Unfortunately, one of the bottles is leaking
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Response from Petit-Fernand
Hello, We're sorry to hear that one of your bottles is leaking. This is not normal and we understand your disappointment. In order to solve this problem quickly, we invite you to contact us by e-mail with photos of the faulty bottle, or by telephone. This will enable us to analyze the incident and offer you a suitable solution. The C-MonEtiquette team
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Marine Bertrand
Rating: 1 out of 5
The labels peeled off after the first wash, even when the instructions were followed to the letter. I don't recommend them at all. I threw 15 in the garbage can.
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Response from Petit-Fernand
Hello, We're sorry to hear that your labels are coming off. This is absolutely not normal. We invite you to contact our customer service department with photos so that we can identify the problem and offer you a rapid solution. The C-MonEtiquette team
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manel
Rating: 4 out of 5
Easy label configuration, fast shipping. I just regret that there are too many iron-on labels compared to stick-on labels for clothing.
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MrsCoope
Rating: 3 out of 5
i had to chase the order has i hadn't received it. they order them came through very quicly
Response from Petit-Fernand
Hello Jane, We are sincerely sorry for this issue with the postal services, and hope that your exchanges with customer service allowed you to get the fix you were looking for. Have a wonderful day!
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Estelle Darragon
Rating: 4 out of 5
The labels correspond to the presentation on the site and are of good quality. Fast shipping
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madou
Rating: 3 out of 5
I'm disappointed by the size of the lettering, which is too small on the square labels and doesn't match what the visual suggests.
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Response from Petit-Fernand
Hello, We're sorry to hear that the size of the writing on the square labels doesn't match your expectations. We understand that this can be disappointing. We will pass on your comment to our team to ensure that the visuals better reflect the products. The C-MonEtiquette team
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Louise E.
Rating: 3 out of 5
The designs are great! But the stickers are so hard to get off the sheet. Great once in the clothes
Response from Petit-Fernand
Hello Louise, So sorry about this quality issue. We have sent a new batch of labels into production for you as a replacement, and hope you receive them soon. Have a wonderful day!
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Chantal MICHEL
Rating: 4 out of 5
Customer service is responsive. I hadn't received my order and they offered to send it back to me at no extra cost. In the end, I didn't need a new shipment.
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Jessica R.
Rating: 1 out of 5
Order placed Aug 25, shipped on 27th to date Sept 9 still nothing. You send emails asking for the order to be rescheduled and confirming the 'address and no one responds. I meanwhile paid for an order that never arrived and not a little (about 35) and I have to label all the school supplies but I can't do it because they are without labels. I repeat from customer service no one responds and I am left waiting for a phantom order and have to spend more money to get school labels. Very bad experience
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Response from Petit-Fernand
Good morning Jessica, Thank you for your comment and we sincerely apologize for the inconvenience you experienced with your order. Unfortunately, we receive a high volume of emails every day, which can lead to delays in responses. We would like to let you know that we have already sent out a new order to resolve the situation and hope that it will arrive as soon as possible. We understand how frustrating it is not to receive the materials you need for school and we are sorry for the inconvenience caused. Your patience is greatly appreciated as we work to improve our service. If you have any further questions or needs, please do not hesitate to contact us. We are here to help! Good day, Clare, Petit-Fernand
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Adeline Blanchard
Rating: 4 out of 5
Good quality labels. They are very pretty and stick well to objects and/or clothing.
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elodie
Rating: 3 out of 5
Great products! a must-have for kids Too bad that for my last order the delivery time indicated was not respected, receiving the labels after the start of the school year is not ideal.
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Response from Petit-Fernand
Hello, Thank you very much for your compliments on our products! We are delighted that you find them essential for your children. We are sorry that the delivery time of your last order was not respected and that this had an impact on your experience. We fully understand that receiving labels after the start of the school year is not ideal. The C-MonEtiquette team
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cam
Rating: 3 out of 5
too long to receive
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Response from Petit-Fernand
Hello, We're sorry that it took too long to receive your order. Generally, our deliveries take between 3 and 8 working days. We understand that it can be frustrating when delivery times are exceeded. Thank you for your understanding. The C-MonEtiquette team
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Aline
Rating: 4 out of 5
Happy with the products I received. I had many delivery problems (related to the carrier and not to C my label) they were reactive and returned my order quickly.
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Emilie
Rating: 1 out of 5
Labels don't wash off
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Response from Petit-Fernand
Hello, We're sorry to hear that you're disappointed with the quality of the labels. We fully understand your frustration and would like to resolve this issue. We will contact you directly to discuss the situation in detail and find a solution that works for you. The C-MonEtiquette team
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Stéphanie H.
Rating: 4 out of 5
The labels are well presented. So good that I didn't take enough and ordered again for my twins.
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Emily A.
Rating: 4 out of 5
Nice stickers which stay on clothes etc but quite hard to get off of the paper they're on, have ruined a few peeling corners etc to get off the booklet.
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Lucie Marikani
Rating: 4 out of 5
Très très bien
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Karine B.
Rating: 4 out of 5
A little pricey for school labels, but good for clothes and fun!
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Melie
Rating: 4 out of 5
Fast delivery, lacks a bit of design choice for older boys. Top quality labels. Not at all disappointed!
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Hélène Rosoux
Rating: 1 out of 5
I haven't received my parcel and no one has replied to my e-mail about it.
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Response from Petit-Fernand
Hello, Thank you for taking the time to share your review. We are sorry that you did not receive your initial order as expected. Following our exchange, we agreed together to return your order, and this was done promptly. Thank you again for your understanding and trust. Very nice day, The C-MonEtiquette team
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mgnmlou
Rating: 3 out of 5
Very pretty labels, arrived quickly, but quality to be reviewed despite the wait before wearing the clothes or shoes, from the first wash the labels come off I finish the packs but I don't think I'd recommend, shame.
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Response from Petit-Fernand
Hello, Thank you for your compliments on the design and speed of delivery of our labels. We are sorry to hear that you are experiencing quality problems with the labels after washing. This is not normal and we would like to solve this problem. Could you please email us photos of the labels concerned? This will help us understand what has happened and find a suitable solution. The C-MonEtiquette team
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Helene Jalabert
Rating: 4 out of 5
Very practical to put on and use.
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Amandine
Rating: 4 out of 5
I'm quite satisfied with the c-monetiquette labels, but from time to time I have problems: labels that are impossible to detach from their packaging or, on the contrary, peel off. Even the mini-long one isn't always practical for pens or pencils with sides; it doesn't stick well, and gets lost in the washing machine.
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Estelle
Rating: 4 out of 5
I've been ordering here for years, and I'm quite satisfied, but I had a problem this year: the shoe stickers didn't stick well enough...
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Elif K.
Rating: 1 out of 5
My package has not arrived I ordered it on 17.08.24. You don't deserve the money. Not recommended.
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Response from Petit-Fernand
Hello, We replied to your email on August 28th, but we never received a reply. Please do not hesitate to contact us so that we can offer you a solution if you still have not received your order. Have a nice day, Elise, EsIstMeins
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Laure Marty
Rating: 1 out of 5
After 15 days I still have not received my order?
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Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. The C-MonEtiquette team
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Marguerite Vacca
Rating: 4 out of 5
Super intuitive site, delivery on time as indicated.
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Fofo
Rating: 4 out of 5
Satisfied with my purchase Gourd and labels correspond to the description
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Mathy
Rating: 1 out of 5
Frankly a CATASTROPHE there are no other words !!!!! So already more than a month to receive my order, then I order labels for clothes and a gourd or first I am told 15 days after my order that the color of the cap I chose is unavailable so it must change and secondly once the gourd received I realize that it leaks (at the price of the gourd it sucks a little . ) Then (because yes it's not over) the delivery, so the first time the relay point was closed my parcel went back to the sender (rather than offering me another means of delivery) the second time customer service offered me no other solutions and made no commercial gesture for the inconvenience caused I was told that my parcel would be returned to the relay point initially chosen except that on the day of delivery, the driver said that he hadn't been able to drop off the parcel and that he'd delivered it to a drop-off point far from the one I'd chosen (more than 40 minutes' drive). I called customer service to find out what was going on, and once again they told me that it wasn't their fault, that they had no control over it, and that if I didn't want to pick it up there, I'd have to wait ten days for them to do so.Then they tell me that if I don't want to pick it up there, I'll have to wait 10 days for it to be sent back to the sender before sending it back to the relay point I'd chosen. Exasperated by all this, I decide to go and pick up my parcel, too bad for the road, because I needed the labels and the water bottle for my son, who had already started school. Except that once I got there, the relay point said ah non madame désolé mais on n'a aucun colis à votre nom . !?!?!? Seeing me really in a state of intense anger the relay point very kindly tries to see with their delivery software where my package could be and what he tells me !?!? In fact, my parcel was delivered to the relay point I had chosen !!!! More than 40 min drive for nothing because in fact everything was wrong !!! Frankly, it's good to tempt people with attractive prices, but it's also good to have customer service that's up to scratch and to be sure of the quality of the products and delivery !!!!
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Response from Petit-Fernand
Hello, We are deeply sorry for the many inconveniences you have experienced with your order. We would like to point out that, although we strive to guarantee a quality service, we cannot always control the delivery times or the management of deliveries made by third-party services, such as relay points or carriers. What's more, errors in communication from these services can sometimes make the situation worse, which is regrettable. The C-MonEtiquette team
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Sarah Leroux
Rating: 4 out of 5
Very nice labels, but the kids in my daughter's class manage to remove them and steal her pens. It's the same with clothing labels: you cut the label and that's it. Only the tbermocolante ones are really good. Otherwise I love the labels, it's just the kids who are clever and manage to steal things whether they have a label or not.
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