The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, great, we're delighted! Have a nice day, ? Elise, EsIstMeins
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Avis négatif
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Hello, We are very sorry about this delivery incident. In fact, your order has been returned to sender due to an address error that was communicated to you. Very nice day, The C-MonEtiquette team
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Perrine
Rating: 1 out of 5
I never received my parcel at the relay point. I am aware that this is the delivery company's fault but unfortunately it is still a bad experience. Customer service very good
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Response from Petit-Fernand
Hello Perrine, We're very sorry to hear about the delivery incident that contributed to your bad experience. We hope your adventure doesn't end here! Have a nice day, The C-MonEtiquette team
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Pauline Tesson
Rating: 4 out of 5
Fast delivery, TOP labels and water bottles!
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Fanny Leroy
Rating: 1 out of 5
I can't recommend them at all, unfortunately I can't comment on the quality of the products as I haven't received anything! Order placed on August 27th, confirmation email telling me it would be shipped in 48h maximum (for manufacturing time), money debited immediately from my account, 7 days later no news, order still in "manufacturing" status, two emails sent to customer service without any reply.
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Delayen
Rating: 1 out of 5
I have not received my order??? Sincerely
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Response from Petit-Fernand
Hello Emilie, We're very sorry about this incident. We have just contacted you directly by e-mail to discuss the matter and find a solution that suits you! Our team is here to help you
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Adeline Rigaud
Rating: 4 out of 5
Perfect for label quality
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Sarah Fleury
Rating: 4 out of 5
Fast and careful delivery, but still rather expensive for labels - what a shame!
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Anais
Rating: 1 out of 5
I am quite disappointed Order placed 15 days before the start of the school year, On the email it was certified that I would receive the order within 3 to 8 days I had to make the labels myself for the start of my children's school year.
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Response from Petit-Fernand
Hello Anaïs, We're very sorry about this incident. We have just contacted you directly by e-mail to discuss the matter and find a solution that suits you!
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Aurelie Gérard
Rating: 1 out of 5
Never received the article
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Response from Petit-Fernand
Hello, We're sorry your order was not delivered by the postal service. We have just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette
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Lauriane
Rating: 4 out of 5
Product sent quickly, easy to use, but the iron-on labels come off after 2 washes, which is a shame.
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Samantha Villefayot
Rating: 3 out of 5
I ordered a snack box and I'm disappointed with the result: a simple label stuck on the box. I was expecting something better, too bad. Otherwise it is very beautiful and good quality to see in time.
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Response from Petit-Fernand
Hello, Thank you for your feedback :) Indeed, our snack and meal boxes are personalized with stickers. The aim is to allow you to change your personalization according to your children without having to repurchase the whole product ? Have a nice day, Camille C-MonEtiquette
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Rosine Mendontio
Rating: 4 out of 5
Fast delivery
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Client
Rating: 4 out of 5
easy ordering and correct delivery times
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Natacha KOEHLER
Rating: 4 out of 5
I received a free trial coupon, paid the 2 Euro delivery charge and here are 20 labels.
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Djienly YANG
Rating: 4 out of 5
Too discreet! Too bad the first name is too small. I'd have preferred a small image and a large first name. The first name isn't very prominent. The aim is to help children quickly find their belongings, backpack and clothes. Having the children see their own first name will avoid having to search too long. Otherwise, it's a good fit and there's plenty of choice in the images.
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Estefania Garcia Galdon
Rating: 1 out of 5
I still have not received my order after one month. Could you please tell me where it is located? Thank you
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Response from Petit-Fernand
Good morning Estefania, We are sorry to read your message. We replied to your email giving you information about the delivery :) We are available for anything. Hello, Camille Petit-Fernand
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Yolanda
Rating: 1 out of 5
Paid extra for fast delivery (2-4 working days), and took 12 days. Complained for nothing. Never again
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Response from Petit-Fernand
Hello, thank you for your message. Delivery to the collection point takes 2-4 days. However, you have selected standard delivery. We hope you like your labels. Have a nice day, Elise, EsIstMeins
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Customer
Rating: 3 out of 5
I was disappointed that I bought to different name labels they came in the same book But were for two Different family's so not the best gift I could have given Then both I had to break the book re print the instructions
Response from Petit-Fernand
Hello Penelope, We're sorry to hear you are unhappy with your order. In order to help reduce the impact on the environment, we use as little paper as possible when making orders, which is why we put multiple labels with different names in a single booklet. If you wish to have separate booklets, the best way to guarantee it is by placing the orders separately. Our marketing department has been notified about this, in order to make this clear on our website. We apologise for this inconvenience, and thank you for your understanding. Have a wonderful day!
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Dydyne
Rating: 3 out of 5
I recently bought the school pack, but unfortunately I'm disappointed with the distribution of the labels. There aren't enough labels for clothes, and I only received one page of labels for shoes, which is insufficient. Conversely, there are far too many labels for objects. This unbalanced distribution has left me short of labels for essential needs. I really don't want to have to buy another 30-pack when this one isn't suitable.
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Response from Petit-Fernand
Hello, thank you for your comment. We are sorry that the Pack you have chosen does not meet your needs. ?? Your feedback is extremely important to us as it enables us to improve the products we offer you! Have a nice day, Camille C-MonEtiquette
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Jenni F.
Rating: 3 out of 5
I have ordered stickers from here before and they were great! However, this time the stickers I ordered are virtually impossible to unstick from the backing paper. Which means that by the time I've unstuck them they are all creased and don't stick as cleanly on the labels. I must admit I'm disappointed that the quality is not as good as previously.
Response from Petit-Fernand
Hello Jenni, We're so sorry about this issue with your labels. We have sent a new batch into production for you, and hope it will arrive soon. Have a wonderful day!
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Jemima O.
Rating: 4 out of 5
I received a poor batch of clothing stickers from this company, however once they were made aware they promptly apologised and sent me a new batch without fault. Really great customer service.
Response from Petit-Fernand
Hi Jemima, Our customer support has sent you an email to try to fix the situation. We hope we can still convince you we are a trustworthy company!
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Amélie
Rating: 3 out of 5
First order never received and no response from customer service... I gave myself a second chance with a second order by paying FDP for express shipping. I received my labels after 4 days. Luckily, I still received the labels for my son's first day of school. Product as created. I share....
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Response from Petit-Fernand
Hello Amélie, We are delighted that you have finally received your products ? However, we invite you to contact our Customer Service so that they can help you with the order that was not delivered to you by the postal services. We wish you an excellent day, Camille C-MonEtiquette
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SONIA
Rating: 4 out of 5
Beautiful labels for objects and clothing. Fast shipping. I think they are a bit lower quality than a few years ago.
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Heather
Rating: 1 out of 5
We were sent the wrong name labels with someone else name on. Now I know mistakes are made and this is fine but it's how a company rectifies it that counts. In order to get the new correct ones delivered in time I asked for them to be sent fast tracked, I was repeatedly ignored. As a result they were sent standard delivery and haven't turned up in time for my kids starting school. I'm very disappointed in the level of service shown
Response from Petit-Fernand
Hello Heather, We're sorry you experienced an order reversal. Unfortunately, we do not have any express delivery for the UK, so we cannot send any orders fast tracked. We hope you will receive your order very soon.
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Nathalie Pompei
Rating: 3 out of 5
Over the customer service, the gourd arrived damaged and impossible to fill out the claim form because "temporary error" I tried several days to refile and I finally gave up.
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Response from Petit-Fernand
Hello Nathalie, We're sorry your product arrived damaged. Our Customer Service department has just sent you an e-mail to help you as soon as possible. ?? Have a nice day, Camille C-MonEtiquette
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Kerry R.
Rating: 1 out of 5
Took a long time to arrive, i ordered them in plenty of time for school to start, 4 weeks prior to the start of school, came 2 days before and I received the wrong order!! I've got someone else's children's name stickers and I emailed the company to them just wanting me to send photos over as said a refund will be issued. No apology nothing. 2 days before school starts!! Avoid avoid avoid!!
Response from Petit-Fernand
We're sorry you experienced an order reversal, Kerry. This does not happen very often, and when it does, we try to help our clients as much as possible.
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Simone Ö.
Rating: 4 out of 5
The price-performance ratio is great. Very nice stickers that can be customized. Only 1 star deduction for the delivery. I chose express delivery and paid accordingly. Unfortunately, the stickers arrived just as late as with the standard delivery.
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Response from Petit-Fernand
Hello, thank you for your review. We are very sorry that the order arrived late. However, we are pleased that you like the order. Have a nice day, Elise, EsIstMeins
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JRR
Rating: 3 out of 5
The stickers are beautiful. The delivery time takes forever.........also if you order then allow plenty of time.
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Response from Petit-Fernand
Hello, we are sorry that the delivery took longer than expected. However, we are pleased that you like the stickers. Have a nice day, Elise, EsIstMeins
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customer
Rating: 4 out of 5
Found these quite difficult to get off the backing without damaging the edges. They do work well though.
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Mademoiselle Palmieri
Rating: 4 out of 5
Good quality I bought a back-to-school kit A lot of labels A little downside: I wanted to share them between my two children because it costs money and we were only able to have a different first name on the iron-on labels, which is a shame, hence the missing star. I think that at this price we could have a little more "freedom" to choose different first names. Otherwise top and very pretty, to be seen in use.
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Sarah T
Rating: 4 out of 5
Top-of-the-line self-adhesive label for back-to-school pencils and such! I didn't recommend a label for clothes because some of last year's labels came off...
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Dreylia
Rating: 1 out of 5
Order placed on August 27 for guaranteed delivery by September 2. The order was never shipped, no information on a possible delay... So I cancelled the order and went to see the competition.
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Response from Petit-Fernand
Hello, It is with regret that we read your message. We're sorry about this production anomaly and hope to see you again next time? Have a nice day, Camille C-MonEtiquette
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Mrs C.
Rating: 4 out of 5
Good service
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Augustine
Rating: 3 out of 5
I received my article
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Response from Petit-Fernand
Hello, We are delighted to read your message and hope that your order meets your expectations? Have a nice day, Camille C-MonEtiquette
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Tanja D.
Rating: 1 out of 5
The stickers from my order have not arrived. After a complaint was made, the sticker set was to be sent again. Nothing has arrived to date (not even the 2nd delivery)! The school enrollment is long over (it was supposed to be a gift).
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Response from Petit-Fernand
Hello, thank you for your comment. Your second shipment was sent on 03/09/2024. You should receive it on 13/09/2024. Have a nice day, ? Elise, EsIstMeins
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Mathilde Vandercammen
Rating: 1 out of 5
Very pretty bottles BUT after 5 days of use, my daughter's name comes off. I say "comes off" because it's a sticker. What's more, the color of the bottles is already fading. My daughters are very careful. I'm going to send a message to the after-sales service and hope to be reimbursed. I don't agree with paying so much for them to be damaged 5 days later.
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Response from Petit-Fernand
Hello, we're sorry to hear about the problem with your bottles. Your products should not have this printing defect... It is a printing directly on our bottles and not a sticker. In order to help you as best we can, our customer service department has just contacted you by e-mail? Have a nice day, Camille C-MonEtiquette
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Cecilia P.
Rating: 1 out of 5
Aesthetically beautiful but unfortunately carrying it around with the eventuality that you might spill it leaks water.
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Response from Petit-Fernand
Good morning Cecilia, Our customer service will contact you to help you. Have a good day and see you soon? Chiara,Petit-Fernand
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Stefanie Quignon
Rating: 4 out of 5
Overall, the product is satisfactory, but delivery times are too long.
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Invité
Rating: 4 out of 5
The labels arrived very quickly. Despite a name mistake on the label, the error was quickly rectified and I received the correct order in time for back-to-school!
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