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J
Rating: 4 out of 5
Very good and practical product. It's a pity that there was a name inversion in the notebooks...
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 930 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
The labels and gourd I ordered are of very good quality! (However, the delivery time announced for 1 to 3 days was not respected at all! Ordered on August 13 and received on August 21).
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F
Rating: 4 out of 5
Order received on time, material ordered received intact and as requested. Fully satisfied
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P
Rating: 1 out of 5
Order never collected
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Response from Petit-Fernand
Hello, We are sorry that your order has not yet been delivered. Following our email exchanges, we have indeed implemented the solution you have chosen :) Have a nice day, Camille C-MonEtiquette
M
Rating: 4 out of 5
The labels are fun and easy to put together, and children can choose and create their own labels. Delivery is fast and accurate.
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L
Rating: 4 out of 5
2nd time I ordered. 3/4 of the order was missing. A quick email to customer service and my order arrived 3 days later. The quality is always there.
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C
Rating: 4 out of 5
I made sure to get them in time.
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C
Rating: 3 out of 5
I am very disappointed in the quality of the stickers this year. They are ripping very easily when taking them off the sheets and almost separating. I doubt they last like previous years have.
Response from Petit-Fernand
Hello Susan, Our customer support has emailed you about this issue, and we have sent you a new batch at our expense to replace the faulty batch you received. We are sorry about the problem with quality, and hope your new batch gets to you very soon. Have a wonderul day!
C
Rating: 3 out of 5
I would like to return to sending the products by mail with a minimum purchase, as it was before. Now with a carrier you have a high minimum purchase and for it to be free it has to be at a pickup point.
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Response from Petit-Fernand
Hello, We have indeed decided to change our shipping methods to ensure a faster and safer delivery than before :) However, we are not changing our products and we hope you will continue to like them ! Hello, Camille Petit-Fernand
A
Rating: 4 out of 5
Chose this company from Facebook advertising. Ordered easily from website. Delay in dispatch and delivery due to the time of year, so obviously came later than l would have ideally liked. Labels ok but don't think l would order from this site again will stick with my usual supplier.
S
Rating: 1 out of 5
Very disappointed with this site... Order placed on August 9th and still not received! I sent several emails which were answered promptly, but despite sending another one a week ago, I still haven't received anything... As school starts on Monday, we had to make our own labels at the last minute! Too bad, I had already ordered from this site and was very satisfied...
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Response from Petit-Fernand
Hello Stéphanie, We are very sorry to read your message. We don't have enough information to contact you and help you solve this delivery problem. We invite you to write to us so that we can find a solution for you. Have a nice day, Camille C-MonEtiquette
A
Rating: 1 out of 5
I still haven't received the labels
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our customer service has just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
J
Rating: 4 out of 5
Top good quality received quickly See over time if it will last
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I
Rating: 4 out of 5
Easy ordering, fast shipping, however I find that unlike other years, peeling off the labels is really tedious.
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B
Rating: 4 out of 5
Labels received quickly, as ordered. Excellent customer service. The only downside is that they didn't stick to all the garments, despite strict adherence to the instructions... shame!
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M
Rating: 1 out of 5
He pagado por un envío express de entrega en 24-48h, lo pedí un lunes, es sábado y no me han llegado, ya no me hacen falta sus etiquetas, he tenido que improvisar otra solución.
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Response from Petit-Fernand
Hola Marta, Sentimos mucho este retraso en la entrega. Puedes contactar nuestro servicio de atencion al cliente para que te puedan ayudar con tu pedido lo antes posible. Buen dia, Camille Petit-Fernand
L
Rating: 4 out of 5
Delivery was very fast. Labels as I expected. The site is easy to use and there is a good choice of colors and logos. I haven't yet had a chance to wash the clothes I stuck the labels on, so I can't say anything about the quality. There were other "summer" stickers that my daughter really liked. I highly recommend them.
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A
Rating: 1 out of 5
Very disappointed this year. The labels are much more difficult to remove from the boards than in previous years. The labels get damaged or even torn when you try to remove them from the board, which prevents them from adhering properly to the garments.
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Response from Petit-Fernand
Hello Angelina, We're sorry to read your message. Concerning your labels, our customer service has just contacted you by e-mail. Your labels should not be difficult to remove from their holders. Have a nice day, Camille C-MonEtiquette
A
Rating: 4 out of 5
The labels are great "but" A bit expensive for labels It's the same price everywhere on the web
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L
Rating: 4 out of 5
Nice labels, nice color, the number ordered is exact, the stickers are also very nice, but I had some trouble removing the labels from the booklet....the plastic film that protects the labels comes off when removing them. Could this be a manufacturing defect....? But I'm still satisfied with my purchase.
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P
Rating: 3 out of 5
I've been using labels from this brand for nearly 5 years now, and for the first time I'm disappointed. It's extremely difficult to peel them off the backing page, the glossy film ends up tearing, the label wrinkles and becomes unwearable. A real shame
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Response from Petit-Fernand
Hello Patricia, Many thanks for your loyalty? We hope that the labels we have sent you are as easy to use as usual. We are sincerely sorry for this cutting incident. Have a nice day, Camille C-MonEtiquette
S
Rating: 4 out of 5
It was easy and intuitive to customize the products I wanted. They arrived in a short time.
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N
Rating: 3 out of 5
Lots of choice, new products, it's great. However, the labels aren't as easy to remove from their backing as they used to be. As a result, they tear a bit, which is very annoying, and it takes a lot longer to stick them on clothes and other objects.
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Response from Petit-Fernand
Hello Nadège, Thank you for your feedback? We are delighted that you like our products. Concerning your labels, our customer service has just contacted you by e-mail. Your labels should not be difficult to remove from their holders. Have a nice day, Camille C-MonEtiquette
Y
Rating: 1 out of 5
A real disaster. My order never arrived, they told me in customer service that they would send it again and it never arrived for the second time and they don't even know where it is. Still waiting for my money back.
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Response from Petit-Fernand
Hello, We are sorry to read your message. We see in the tracking of your order that it has been delivered :) As for the refund, I confirm that we have done it, you can contact us if you need any details. Good day, Camille Petit-Fernand
C
Rating: 4 out of 5
Quick service and great product
T
Rating: 3 out of 5
The stickers are good. But the shipping takes forever and the customer service is very unfriendly. Therefore 3 stars.
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Response from Petit-Fernand
Hello, thank you for your message. Unfortunately not unfriendly. We have sent you all the information about the status of your order, but we have never received a reply from you. Have a nice day, Elise, EsIstMeins
S
Rating: 4 out of 5
Great labels, met delivery time. Glue seems to hold well, we will see over time
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A
Rating: 4 out of 5
I did not receive my first order worried I contacted customer service who immediately responded to my expectations, in not even a week my second order arrived before the start of the school year.
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N
Rating: 3 out of 5
Disappointed by the engraving, simple stickers!!!!!, too expensive
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Response from Petit-Fernand
Hello Nathalie, Thank you for your feedback. Indeed, our snack and meal boxes are personalized with stickers. The aim is to enable you to change your personalization to suit your children without having to buy the whole product again...? Have a nice day, Camille C-MonEtiquette
C
Rating: 4 out of 5
I'm happy with the labels I received, very practical and beautiful colors.
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M
Rating: 1 out of 5
I still have received order and was shipped out another one and that still haven't arrived it's been a month since my order
Response from Petit-Fernand
We're sorry you experienced such delays in your delivery. We hope you have since received your order, and our customer support was satisfactory.
E
Rating: 4 out of 5
The goods were delivered well packaged. There was no communication during the ordering process
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Response from Petit-Fernand
Hello, thank you for your comment. Normally you will receive an order confirmation and a shipping confirmation. You can also check spam mails. Have a nice day, Elise, EsIstMeins
A
Rating: 1 out of 5
My order went well, I received my labels they are very pretty I stick them with my iron on my son's clothes for back to school respecting the degree and time of application, Unfortunately after a wash the labels peel off and I am very disappointed.
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Response from Petit-Fernand
Hello, We are very sorry to read your message. Our customer service has just contacted you to help you with your order :) Have a nice day, Camille C-MonEtiquette
L
Rating: 3 out of 5
I'm partly satisfied because the labels stick really well. But I'm really disappointed with the decor! We chose the flowers with my daughter, and in the end there is almost nothing on the label. But the trick that will go in the trash, he has the flowers. Disappointed
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Response from Petit-Fernand
Hello, thank you for your message. We are delighted that the quality of our labels meets your expectations? Regarding the background chosen, we're sorry about the printing defect. Please contact our customer service department with your order number so that we can help you. Have a nice day, Camille C-MonEtiquette
C
Rating: 1 out of 5
The labels I purchased never arrived.
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Response from Petit-Fernand
Good morning Nicola, Our customer service will contact you to resolve the non-delivery by the mail. Good day, Chiara, Petit-Fernand
T
Rating: 4 out of 5
I am satisfied with my purchase. The bottles are light, I recommend them.
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T
Rating: 1 out of 5
Unfortunately we had severe problems with the delivery...disappearance of the goods, 2 x.. Too bad... a year ago we had a great experience.
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Response from Petit-Fernand
Hello, We are very sorry that you had a bad experience with the delivery. However, we hope that you received your refund in good order. Have a nice day, Elise, EsIstMeins
L
Rating: 3 out of 5
The product is great but I ordered a huge amount, enough to get my children through the next few years and they have done nothing but relentlessly spam me with emails ever since. They need to do much better targeting with their marketing as I went from really liking the brand to being quite annoyed by them and unlikely to use them again
Response from Petit-Fernand
Hello Lauren, So sorry to hear that you've been getting too many promotional emails. I have asked our marketing department to remove your mail from our newsletter so that you don't get disturbed any longer. Have a wonderful day!
T
Rating: 4 out of 5
The space between the first and last names was very small. The size of the labels for markers or crayons is perfect. I cut the labels in half to optimize the markings for markers and other things...
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M
Rating: 4 out of 5
The site is fun and practical
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