The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I'm surprised by all the positive comments about the labels... First wash, I found two at the bottom of the machine despite having followed the instructions perfectly... Extremely disappointed.
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Response from Petit-Fernand
Hello Virginie, We're sorry to read your message. It is not normal for your labels to come off so easily during washing. We invite you to contact our customer service via our contact form on our website. We'll be happy to help you :) Have a nice day, Camille C-MonEtiquette
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Coralie Dose
Rating: 3 out of 5
Nice product, but the design is badly stuck on the boxes and the water bottles with straws leak into the schoolbag.
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Response from Petit-Fernand
Hello, We are very sorry to read your message. Our customer service has just contacted you by email to help you :) Have a nice day, Camille C-MonEtiquette
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jecel
Rating: 4 out of 5
first experience rather satisfying, the finished product is what I expected, but the layout of the product is not very practical. it comes in the form of notebooks, which is not easy when several children want to stick their labels at the same time, moreover sheets not detachable.
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Anne Leroy Borel
Rating: 4 out of 5
I've been ordering for a few years now! Always satisfied, the labels are very pretty and high quality! They resist washing very well! However, for my latest order, I'm a bit disappointed because the clothing labels aren't cut properly, I have trouble removing them from the sheet, I have to cut them with scissors to be able to use them. In itself it's not too bad, it's just a waste of time ... I've also ordered water bottles for my twins, they're so beautiful, they love them as much as I do! The pattern is so pretty (horses and dinosaurs), and they're as quick to unpack as they are to adopt! Thanks ??
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christine
Rating: 4 out of 5
The self-adhesive labels are top quality. They hold well, even after washing. I'd like them to be a bit more geared towards a larger pre-teen and teen clientele too (for camps and school it's very practical). And it would be nice to have prices for loyal customers.
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Solenne Elia
Rating: 4 out of 5
I ordered self-adhesive name labels on clothes for my son at nursery. The site is well designed and allows you to quickly create your label and personalize it by seeing the results live. It's quick and easy. The result is very pretty. However, it's not always easy to remove the label from the backing and put it on the garment. What's more, it can only be stuck onto the garment's care label and not directly onto the fabric, which is sometimes problematic or simply impossible. A good solution, but not suitable for all garments. You'll have to use iron-on labels for some garments. But overall I'm satisfied and would order from this site again.
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Anne Nithila
Rating: 1 out of 5
Error in ordering the labels. I was sent an earlier model than the one ordered this year + there is another error and in one of the notebooks with labels belonging to another name mixed with those of my children. I'm very disappointed
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Response from Petit-Fernand
Hello, We are sorry to read your message. Our customer service has just contacted you to help you with your order. Have a nice day, Camille C-MonEtiquette
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Sabine Sorant
Rating: 4 out of 5
Everything is perfect, I just wish that the labels of several children were in individual notebooks for each name.
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Coralie Besnard
Rating: 4 out of 5
Very good and beautiful labels and very fast shipping. However, in the primary kit you need 10/15 extra labels for pens, felt-tips and pencils. As for the rest, I'll have some left over for next year. Thank you for your help.
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A Lrx
Rating: 3 out of 5
Clothing label much too small disappointed
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Response from Petit-Fernand
Hello, Thank you for your comment. We specify the dimensions of our products on our website to give you the best possible idea of the final result. We are sorry that our labels are too small for your use. Have a nice day, Camille C-MonEtiquette
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Evelyn Batalha
Rating: 3 out of 5
Exa ta S dlikmkoi
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Response from Petit-Fernand
Hello, Our customer service is available by phone and e-mail to help you if you encounter a problem with your order? Have a nice day, Camille C-MonEtiquette
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Elyse Duval
Rating: 4 out of 5
Very fast very pretty
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Emma
Rating: 1 out of 5
The font is very small We end up with a name that is tiny in relation to the size of the label. According to the visual on the screen when ordering, it was proportional. Disappointed for a 1st order. I hadn't had this problem with another site.
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Response from Petit-Fernand
Hello, Thank you for leaving us a comment. The small size of your labels is explained by the fact that you chose our "mini" labels specially designed for pens. In fact, they have very slim dimensions, making them ideal for colored pencils, for example. We're sorry if this didn't meet your expectations? Have a nice day, Camille C-MonEtiquette
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Quentin Wasteels
Rating: 3 out of 5
The delivery time was long but that's out of cmonetiquette's control. We ordered labels for which we are delighted as well as a tartine box which is a little small. If we had to do it over again, we would have gone for a bigger box, as we can only fit one loaf. As for the isothermal flask, it's difficult for our 2.5 year old son to open. It's a bit hard. Perhaps we should review this. Even we have to force it a little.
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Response from Petit-Fernand
Hello, Thank you for your message :) Your feedback is extremely important to us as it allows us to improve. We've just contacted you regarding your cap, which shouldn't be so difficult to use. Have a nice day, Camille C-MonEtiquette
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Elodie Belleville
Rating: 4 out of 5
Good reception and very happy with the result. A little problem with peeling the labels, which is a bit difficult and gets damaged in the corners, but otherwise very good quality labels.
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Trio en quatuor
Rating: 4 out of 5
Hello, during my order I had a problem at the time of payment (technical problems). Customer service was friendly and efficient. The labels are of good quality. The only small disappointment was that the order for my two children was mixed up, which was a bit confusing at first and less practical to use. I recommend your site and your products.
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1000698172
Rating: 1 out of 5
order received at a relay point but given to someone else, no help from c-monetiquette, once the money has been transferred to the account, the customer is nothing more than an email, a promotional code offered, a commercial gesture to encourage purchase, a shame.
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Response from Petit-Fernand
Hello, We are very sorry to read your message. Following your exchanges with our customer service department, the refund of your order has been processed. We are sincerely sorry for this anomaly and remain available if necessary. Have a nice day, Camille C-MonEtiquette
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Une CLIENTE
Rating: 1 out of 5
Order never received! A never-ending battle to get my money back! Customer service turned a deaf ear despite numerous reminders! Still waiting for my refund! 30 lost bravo "c mon étiquette
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Response from Petit-Fernand
Hello, It is with regret that we read your message. We currently do not have enough information to contact you to help you. However, if your order has been refunded, this will be visible on the bank account associated with your payment shortly. We are very sorry that your order did not arrive in time. Have a nice day, Camille C-MonEtiquette
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Laeticia Malherbe
Rating: 4 out of 5
After-sales service ??. They respond quickly to our requests and do their best to help and satisfy us. I've been ordering from them for 3 years and I'm never disappointed. Not to mention the ease with which the multi-function labels can be created. I recommend them without hesitation?
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Jocelyne Aman
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Jocelyne, We're sorry about this delivery anomaly with the postal service. We have just contacted you to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Jackie
Rating: 1 out of 5
Stickers looked lovely and went on really easily but came off in the first wash
Response from Petit-Fernand
Hello, We are very sorry to hear that you are having issues with your order. As it is obviously not normal for stickers to come off, we've sent you an email to find a solution! We wish you a lovely day ?? Sarah- Petit Fernand
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C.K.
Rating: 1 out of 5
Unfortunately, I never received the stickers I ordered
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Response from Petit-Fernand
Hello, We are sorry that you are experiencing delivery problems with your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Sandy Ritz
Rating: 1 out of 5
Cardboard damaged when I received the package. Personalization the dot is too close to the first name and the initial of the last name. Not pretty
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Response from Petit-Fernand
Hello, We are very sorry that your order arrived in this condition. We printed your gourd as you requested and are sorry to hear that it was not to your liking. We hope, however, that the quality of our products meets your expectations. Have a nice day, Camille C-MonEtiquette
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cliente
Rating: 4 out of 5
The product is what I expected, very pretty and well made, now I just have to put it on my clothes.
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TS
Rating: 4 out of 5
I had a problem with sticky labels and the response to my email was very quick. However, I'm still waiting for my replacement labels that were posted several days ago.
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Gueguen
Rating: 4 out of 5
I ordered a personalized snack box. It arrived very quickly. I'm a bit disappointed by the personalization... just a sticker. On a competitor's site I bought a snack box for my eldest daughter 7 years ago, which was much nicer with an engraving on it and not a sticker. I think this one's going to wear out quickly. If I'd known it was a sticker, I wouldn't have bought it. It's still pretty and practical
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Carole Frejefond
Rating: 4 out of 5
Convenient website sends on time
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Laetitia Desvignes
Rating: 4 out of 5
A very professional company, the deadlines are respected and the redû and as on their site.
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Louise Brandeau
Rating: 4 out of 5
Great clothing labels that hold well. The bottles are as beautiful in person as they are in photos. I love this site it's easy to access and the prices are affordable.
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Eléonore Digna
Rating: 1 out of 5
Unfortunately, my children went back to school without personalized labels - the order never arrived!
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. We have just contacted you by e-mail in order to help you as soon as possible. Our Customer Service is available by phone or via our form to help you as quickly as possible if necessary? Have a nice day, Camille C-MonEtiquette
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Beatrice H.
Rating: 4 out of 5
First delivery arrived with the wrong name. Customer service very friendly, reliable and uncomplicated. Have now received the name as ordered
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Response from Petit-Fernand
Hello, thank you very much for your great review! Have a nice day, ? Elise, ItIsMine
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Olena R.
Rating: 1 out of 5
I spent a long time choosing from the sticker suppliers and decided on Esistmeins. I stuck the stickers on the clothes according to the instructions. After I washed the clothes at a water temperature of 40 degrees, absolutely all the stickers were stuck and remained in the washing machine. I am very disappointed with the quality and the time lost.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to get more details about this. Have a nice day, Elise, EsIstMeins
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Romane Boyer
Rating: 4 out of 5
Easy to customize, but the green color is darker than the screen.
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Alexandra
Rating: 4 out of 5
Good quality!
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Alexia EH
Rating: 3 out of 5
The labels were just as I'd chosen, but there was a problem with the "cut" of my label sheets. While the shoe labels peel off easily, the clothing labels are impossible to peel off by hand. I have to use a small screwdriver-type tool to remove the label without damaging it. Quite disappointed.
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Response from Petit-Fernand
Hello Alexia, We're sorry to hear about this problem with the clothing labels on your order. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
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Isabella
Rating: 4 out of 5
excellent and fast
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Response from Petit-Fernand
Good morning, a big thank you for your kind words! We are happy that our products are to your liking ?? See you soon! Chiara, Petit-Fernand
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DAVOINE DIANE
Rating: 3 out of 5
The design of the bottles is very good, but the drinking systems (straw or other stopper) are poorly designed for use by children. They have to hold the bottle vertically, otherwise they can't drink.
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Response from Petit-Fernand
Hello Diane, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
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Emma
Rating: 4 out of 5
Great site, lots of choice in labels. Quite simple to do!!! Between the order and shipment very fast, but reception time between 3 and 8 working days, I'm at 9 days and still nothing in the mailbox. I had anticipated this before the start of the school year. I hope to receive them on time! The downside for me is the waiting time in the mailbox.
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Emy M
Rating: 4 out of 5
Very good service. Quality labels, very practical. I use them every year to mark my children's things and it works pretty well, forgotten things come back home ??. Very fast delivery. A few downsides for me: the price is still pretty high despite the back-to-school promotions with the eco packs. And there's a lack of white labels to put back on when you give or sell the garment...that would be a real plus to the service.
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Maryse
Rating: 4 out of 5
The labels are just what I expected. They are dishwasher safe and the design is nice. However, I was unpleasantly surprised to receive my different designs mixed up in the booklets, rather than having one design per booklet. We had ordered several in a single order to save on postage, but the distribution was more complicated than expected.
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