Customer reviews of Petit-Fernand

Satisfied with my purchase Gourd and labels correspond to the description

Frankly a CATASTROPHE there are no other words !!!!! So already more than a month to receive my order, then I order labels for clothes and a gourd or first I am told 15 days after my order that the color of the cap I chose is unavailable so it must change and secondly once the gourd received I realize that it leaks (at the price of the gourd it sucks a little . ) Then (because yes it's not over) the delivery, so the first time the relay point was closed my parcel went back to the sender (rather than offering me another means of delivery) the second time customer service offered me no other solutions and made no commercial gesture for the inconvenience caused I was told that my parcel would be returned to the relay point initially chosen except that on the day of delivery, the driver said that he hadn't been able to drop off the parcel and that he'd delivered it to a drop-off point far from the one I'd chosen (more than 40 minutes' drive). I called customer service to find out what was going on, and once again they told me that it wasn't their fault, that they had no control over it, and that if I didn't want to pick it up there, I'd have to wait ten days for them to do so.Then they tell me that if I don't want to pick it up there, I'll have to wait 10 days for it to be sent back to the sender before sending it back to the relay point I'd chosen. Exasperated by all this, I decide to go and pick up my parcel, too bad for the road, because I needed the labels and the water bottle for my son, who had already started school. Except that once I got there, the relay point said ah non madame désolé mais on n'a aucun colis à votre nom . !?!?!? Seeing me really in a state of intense anger the relay point very kindly tries to see with their delivery software where my package could be and what he tells me !?!? In fact, my parcel was delivered to the relay point I had chosen !!!! More than 40 min drive for nothing because in fact everything was wrong !!! Frankly, it's good to tempt people with attractive prices, but it's also good to have customer service that's up to scratch and to be sure of the quality of the products and delivery !!!!

Very nice labels, but the kids in my daughter's class manage to remove them and steal her pens. It's the same with clothing labels: you cut the label and that's it. Only the tbermocolante ones are really good. Otherwise I love the labels, it's just the kids who are clever and manage to steal things whether they have a label or not.

HORRIBLE EXPERIENCE. I ordered my labels on August 12, in time for them to arrive at the beginning of my son's school year. On August 26th they had not arrived and I claimed them, they told me it was a postal error and that they would send them again. According to their website it takes between 2 and 4 working days. Today, September 6, I still have not received my labels and they have not given me any answer or solution. My son has already started school and I have had to mark his clothes with a marker pen, after spending 30 euros on labels and a bag with his name that has NEVER arrived. A real shame. I have lost 30 euros and I have not received the product and nobody informs me, nor gives me a solution. HORRIBLE EXPERIENCE

I'm still waiting for my order.

I placed an order that never arrived, but the after-sales service did its job.

I never received my labels for my daughter's first day of school ... I did everything I could to get them on time, i.e. by August 10.

I bought labels for clothes. After 3 washes, they come off even though I followed the instructions for gluing and washing...

The quality of the stickers themselves are very high. They remain on the items well and always last the full accademic year. However they are really hard to peel off the sheets often bending corners and edges in the process. The perforations need to be deeper to allow the sticker to be removed cleanly.

Nice labels, but the latest version means you can only put one unique logo on all the labels. And in the pack, the number of object labels has been reduced to allow the addition of thermo-heating clothing labels. A pity.

I have no shipment tracking, I have not received anything.

The order was delayed a lot AND apart from that it arrived where it should not have arrived, and the item was not from my perspective it is not as shown on the page completely different

The finish is perfect, but after one wash the labels came off the clothes. It's great for the rest.

Beautiful customizable labels with choice of colors and patterns. Clean, intuitive website. Order received promptly, and receiving the labels in a booklet is great. The downside is that there aren't enough self-adhesive clothing labels in the kit.

The labels are great.

It's a nice sticker, doesn't come off . Just slow delivery

Order never received

Surprised to receive the gourd with stickers. I was worried about the quality. But so far so good.

I had problems with the shipment, but I got my money back, I will make a new one to see if I have luck, but I have never had a problem and I have been ordering with you for years.

Hello, all the labels come off after 2 or 3 washes.

Beautiful labels that match the ones I asked for.

The labels are nice but the ones we received did not match our order. Positive points: communication and quick refund.

Deadline not met, I ordered on August 21 and received on September 05 after the start of the school year. I no longer have any use for them as I had to buy others.

We love this store and have been using their products (especially the clothing labels) since our little one entered kindergarten. However, the change this year of having to pick up the order at a collection point seems to us a complication (especially since the improvement in delivery time does not affect us as we are in another country). For us that it will arrive by mail to the mailbox was a very favorable point to buy in this store.

Very very long delivery 15 days since I ordered and I still have nothing.

Delivery and order ok, even if the stopper ordered was no longer available and had to be changed. On the other hand, we ordered water bottles and the name disappeared less than a week later, without having rubbed them or put them in the dishwasher. mediocre quality.

The stickers are too difficult to get off the sheet, always resulting in the edges being crumpled. This doesn't look very good when used on drinks bottles etc

Very commercial and understanding due to a problem with the delivery of the labels.

Easy ordering process

After three years of ordering from you without any problems, this year it's a disaster. I've had three orders: one with badly cut labels and two that got lost. The parcels are not tracked, so I have to wait to send them back. When I receive it, it's not the right design and I'm still waiting for one for an order placed on August 20. Back to school was a week ago and I had to order elsewhere. Very nice customer service but they can't do anything and won't even refund my order. I am very very disappointed and will not be ordering again.

1st week of school, 1st washings and all the iron-on clothing labels are gone. I don't recommend it at all.

The labels are always great, but the wooden balloon-shaped one, the text wasn't really centered - a bit disappointed for the price.

I ordered labels on August 23rd for my child's return to CP. Guaranteed delivery before the start of the school year (supposedly...) to be sure of receiving them on time, we even opted for accelerated delivery. Result: labels arrived 4 days after school started! I had to rush off to find another way of labeling all her things, because it was compulsory. And last year, same problem! My order was lost and therefore also received late. HONEST!

Fast, careful dispatch, very reasonable prices, but the self-adhesive labels for clothing come off in the wash.

The labels are perfect as usual. This year I took the personalized water bottle. Unfortunately, it leaks even though it's tightly closed, but every time I do, my school bag gets soaked.

This is the 3rd time I've ordered the stickers and I've always been very satisfied. The selection of colors and images is good and the kids are always happy with the combination. This time (07.2024), however, it is almost impossible to get the small square stickers for clothes off the sheet, which makes it bumpy to use and takes some of the fun out of it. It also took a very long time for the stickers to arrive - it was much quicker in previous years

Quality products Delivery a little long

Very happy with my order, but I had selected the gourd with the two types of stoppers and on receipt there was only one. I had to recommend the missing stopper. Otherwise good quality products, the children are delighted.

Always used Petit-fernand for my name labels. Unfortunately this time, the quality was poor. Very pixelated the name isn't a clear print. I did request a refund or a re-print. They offered a re-print but it arrived the same poor quality.

As usual, I always order labels from this site. So far, no problems to report, except on my last order when the color requested was not the right one. The bright pink is now a violet pink. Customer service was very responsive, but the error recurred... too bad.