The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The stickers are very difficult to remove. In some cases, the foil comes off with the rest.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you for more information. Have a nice day, Elise, EsIstMeins
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Mathilde Cadio
Rating: 1 out of 5
I haven't received my order, it's been waiting at the sorting center since July 29th. I phoned and they didn't speak French. I wrote an e-mail, with only one reply in return, and since then nothing.
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our Customer Service has just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette
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Melissa Genc
Rating: 1 out of 5
1st order placed and last! I chose express delivery at 9.50 the 1st parcel never arrived. They made a new shipment that I received. I used to order from the competitor a-qui-s, and well I will continue!!!!
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Response from Petit-Fernand
Hi Mélissa, We are not responsible for Chronopost delivery delays. Nevertheless, we refunded the 9.50 delivery charge at the end of July, and reproduced and returned your order at our expense. It's not very fair to give such a harsh mark when we've used every available resource to help you and solve this delivery problem. Have a nice evening Sarah- CMonEtiquette
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Ana Ruiz
Rating: 3 out of 5
I have ordered 3 times already because I like the design possibilities they offer as well as the quality, but they ALWAYS give a lot of problems with shipping. They should consider changing their shipping agency.
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Response from Petit-Fernand
Hello! We are very sorry for the delays and delivery problems during your orders! We take your feedback into consideration and we will see what we can do to provide a faster and smoother delivery. Good day, Monica
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Saifan R.
Rating: 1 out of 5
Do not recommend at all!!!? I paid extra because how fast is it possible to get my stuff. In the page it says 2-4 days but today 6 days got a shipment number that does not work at all and still not there?!??
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Response from Petit-Fernand
Hello, we are sorry to see that you have not received your order. Please contact us so that we can help you. Have a nice day, Elise, EsIstMeins
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Maud Pouilloux
Rating: 4 out of 5
Not enough little labels for pencils! Otherwise, we'll have to see whether the labels hold or not...
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FloP
Rating: 4 out of 5
Every year I order back-to-school labels and the kids love them because there's so much choice.
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Gabriele
Rating: 4 out of 5
Very cute and they stick well , the ones for the items are amazing because I washed the water bottles and snack holders always in the dishwasher and the sticker stayed there for two years!
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Response from Petit-Fernand
Good morning, your compliments fill us with joy! Thank you for choosing our products. ?? Elise, Petit-Fernand
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Laure Foulon
Rating: 4 out of 5
Very professional company that is responsive and does everything to satisfy.
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Pauline
Rating: 3 out of 5
I bought two water bottles and two snack boxes for children. Considering the price paid, I'm rather disappointed that the personalization is limited to stickers (rather poorly) glued and I expected the children's names to be engraved or heat sealed. But fast delivery, good communication with the seller.
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Response from Petit-Fernand
Hello Pauline, We're sorry to hear that the labels didn't live up to your expectations. However, our customizer is there to help you get the best possible idea of our products before you place your order. We wish you a wonderful summer? Eva - C-Monetiquette
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Lucie Mereu
Rating: 1 out of 5
I have not been delivered
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Response from Petit-Fernand
Hello Lucie, We apologize for this problem. On the tracking of your order we can see that it is being returned to sender. We have contacted you by email to give you more information. Have a nice day, Eva - C-Monetiquette
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Nicolini
Rating: 4 out of 5
Very good products, they keep the freshness it is top small downside the smell and taste of the plastic straw of the gourd child I took time to get rid.
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Carole Tournieroux
Rating: 1 out of 5
I'm very disappointed because after the first wash at 30 the labels all came off.
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Response from Petit-Fernand
Hello Carole, We're sorry to hear that the labels are not up to your expectations. We have sent you an e-mail to get more information about your problem so that we can find a solution. We wish you a pleasant summer? Eva - C-Monetiquette
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megane fontaine
Rating: 4 out of 5
Received quickly, quality as expected, labels as expected
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So
Rating: 4 out of 5
The choice of background, font, color, etc. allows for real personalization. For the gourd I was expecting an engraving and not a sticker.
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Amandine S
Rating: 4 out of 5
Customizable labels in different colors and sizes. For little ones, the left and right labels are a great help. Indispensable for school, camp and leisure centers. A small budget is required, as many are needed.
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Luce
Rating: 4 out of 5
Fast delivery, order conforms and is well presented.
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cliente
Rating: 4 out of 5
Order arrived on time and as expected. The labels are perhaps a little larger than I thought but I hadn't paid much attention. I'm sure it will fit. Thank you very much!
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Maria Cruz Torralba Navarro
Rating: 4 out of 5
This is the third order I have placed with Petit-Fernand because of all the labels I have tried, they are the ones I like the most.
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Kastriot Cami
Rating: 4 out of 5
I've been buying from this site for years now and everything is perfect: quality, care, shipping etc.... However as a regular customer it would have been nice to have had a small discount when placing the order. That's the only reason I didn't give it 5 stars.
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Customer
Rating: 1 out of 5
Dear team, Unfortunately my order never arrived. Please forgive me, for personal reasons I have not yet been able to contact your customer service directly.
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Response from Petit-Fernand
Hello, We are sorry to hear that your order was never delivered. We have sent you an email to help you! Have a nice day ?? Sarah- EsIStMeins
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Melissa Aknine
Rating: 1 out of 5
An error on the address of the parcel never received
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Response from Petit-Fernand
Hello Mélissa, You have contacted us to inform us of the error in the delivery address, and we have therefore put your order back into production and sent it back at our expense. You seemed satisfied with this solution during our e-mail exchanges, so please don't hesitate to contact us again if this solution no longer seems suitable. A very pleasant evening to you, Sarah- CMonEtiquette
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Magali Miekus
Rating: 1 out of 5
I still haven't received my order in July, even though it has been shipped for over a week now!!!!
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Response from Petit-Fernand
Hello Magali, We're sorry to hear that your order did not arrive. We have just contacted you in order to help you! Have a nice evening? Sarah- CMonEtiquette
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Maoulida
Rating: 4 out of 5
My experience with this company was making the labels for my daughter's summer camp. She glued them herself, which meant total autonomy for the children and less work for the parents.
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Anna FERNANDES
Rating: 4 out of 5
Fast delivery, easy ordering
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Denise Miot
Rating: 1 out of 5
I never received my labels
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our customer service department has responded to your complaint by e-mail, offering you a solution :) Have a nice day, Camille C-MonEtiquette
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Delannoy Martine
Rating: 4 out of 5
I am delighted with my order. It was sent quickly and the item was exactly what I wanted.
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Lilia
Rating: 3 out of 5
Stickers are fine, but it took a month to deliver them.
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Response from Petit-Fernand
Hello! Thank you for your comment. We are sorry to hear that the delivery took too long. Your satisfaction is important to us, so we have changed our shipping provider to make sure our customers receive it as soon as possible. good day! Monica Petit Fernand
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Clémence Fourneau-Mijno
Rating: 3 out of 5
Jen has been ordering for 3 years now! These labels are always so practical. On the other hand, the quality seems to be declining, and the labels I've received are very difficult to remove from the backing, which is a shame. Let's hope they last as long as the others.
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Response from Petit-Fernand
Hello Clémence, First of all, many thanks for your loyalty? We're very sorry about this incident. As you've seen in the past, your labels shouldn't be difficult to remove from their holders. We have just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Stephany T.
Rating: 4 out of 5
Nice idea, useful and convenient x those who, like me, have neither time nor desire to stand there writing and sticking labels on every kindergarten/school accessory. As for shipping, they are too strict, which is why I did not put 5 stars, as on a very large order, they would charge me for shipping (despite reaching 49 would be free) and I had to have it delivered to a pickup point in my area to avoid the charge.
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Response from Petit-Fernand
Good morning, thank you very much for your positive comment! We are happy that our products are to your liking ?? See you soon! Chiara, Petit-Fernand
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Steffi
Rating: 4 out of 5
The service is great, only the delivery to Germany takes a little longer. But if you can plan for it, it's not a problem.
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Response from Petit-Fernand
Hello, Thank you very much for your great review, which goes straight to our hearts. ?? Yes, we are a French company, so delivery may take a little longer. Have a nice day, Elise, EsIstMeins
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Célia FLORES
Rating: 3 out of 5
I've been ordering every year for several years now, and I think it's a shame that loyalty isn't rewarded. I wanted to use a promo code received by email which was broken and a few days later I received another one even though my order had been placed. Apart from this, like every year, very fast delivery.
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Response from Petit-Fernand
Hello, thank you very much for your loyalty!?? We try to regularly put in place offers during the summer so that you can prepare for the new school year with peace of mind. We are sorry that your order was placed between two promotions. However, we hope you will be completely satisfied with your order :) Have a nice day, Camille C-MonEtiquette
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Julie
Rating: 4 out of 5
Great service, nice and practical labels
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Elise Simonnet
Rating: 4 out of 5
Fast delivery and as described. However, the quality of the labels had to be modified and the pre-cutting of the labels made it much less difficult to remove them from the booklet without damaging them.
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floriane P
Rating: 1 out of 5
Even before the labels were printed, I asked for them to be cancelled. This was not done and I was offered a 20% refund. I was not at all satisfied, especially as I had warned them before production started. I wouldn't recommend them again, as they clearly don't take their customers into consideration. I respected their cancellation policy, not at all.
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Response from Petit-Fernand
Hello, We understand your dissatisfaction. However, as explained during our discussions, we did not have a duplicate of your order. Consequently, we were unable to cancel your second order. Thank you for your understanding. Have a nice day, Camille C-MonEtiquette
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customer
Rating: 1 out of 5
I've never received my order
Response from Petit-Fernand
Hello Valerie, our customer support has reached out to you via email to try to fix the issue. We're sorry there was such an issue during your delivery.
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EVELYNE
Rating: 3 out of 5
Hello, the labels are beautiful and conform to my order. Except: I ordered labels for my 3 grandchildren born from my son and my daughter. I received a booklet for one of my son's children and a 2nd with the labels of one of my son's children and one of my daughter's children, attached together! How do you expect me to offer these labels torn from the booklet? Especially as one of the children won't be entitled to the stickers attached at the end of the booklet. So I'm disappointed with the presentation of my order.
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Response from Petit-Fernand
Hello, We understand your dissatisfaction, and we're very sorry. We send our notebooks separately when they are Packs of labels. If you wish to order labels individually, they are not sent separately. However, if you would like to place a new order for your grandchildren in the future, you can contact us in advance with your order number so that we can tell our production department to separate their labels. Have a nice day, Elise, C-MonEtiquette
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yvonne
Rating: 4 out of 5
Easy process
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Balancourt
Rating: 4 out of 5
Easy website and super-simple label design. Fast delivery and just what we expected.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Samanth H.
Rating: 3 out of 5
My initial order didn't arrive, the replacement sent arrived but wasn't my order but finally a tracked replacement arrived and was correct.
Response from Petit-Fernand
We're sorry there were so many issues during delivery, and we hope the labels were more than satisfactory!
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