The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
When I received my order, the products were not the right ones (different surname). Following a message to customer service, I finally received the products I had ordered. The labels are not as nice as on the website. I'm very disappointed.
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Response from Petit-Fernand
Hello, We're sorry to hear about this order reversal. Please do not hesitate to contact us with the details of this order which does not correspond to your expectations. Have a nice day, Elise, C-MonEtiquette
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Ainara
Rating: 4 out of 5
I am very happy with the quality, the design is very nice. I had a problem with the shipping, and they replied very fast.
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Vives
Rating: 4 out of 5
The stickers are very nice, and the service is excellent, the only thing is that the order took a long time to arrive.
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S O.
Rating: 4 out of 5
The site is easy to use and saved time by reordering some old labels I'd used. My only gripe is the delivery times, I know they're shipped from abroad but I thought the labels had got lost in the post. They took over a week (nearly 2 weeks) to arrive after despatch which is too long.
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Carine Kapusta
Rating: 3 out of 5
Disappointed by the quality: there are bubbles under the label on the snack box!
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Response from Petit-Fernand
Hello, We're sorry to hear about your order. Please do not hesitate to contact us and give us your order number so that our customer service can help you as best as possible. Have a nice day, Elise, C-MonEtiquette
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Apple
Rating: 3 out of 5
Easy to navigate the site and customize products. The label colors are nice. The object labels are great, but I'd strongly advise against ordering the iron-on clothing labels. Unlike the labels I'd bought in previous years from another supplier (which weren't as pretty), the c-monetiquette labels peel off, I had to reinstall them 3 times and lost a lot of them in the wash. I had followed the instructions on heat and application time. In short, I wasted a lot of time getting ready for camp.
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Response from Petit-Fernand
Hello Sandy, We're sorry to hear that the iron-on labels you received are coming unstuck. This is obviously not normal. We've just contacted you to solve the problem! Have a nice evening? Sarah - CMonEtiquette
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Dada
Rating: 4 out of 5
Very good site. Lots of label choices and personalization. Fast and reliable shipping. Would recommend
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Karen Nichols
Rating: 3 out of 5
Fast delivery.
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Response from Petit-Fernand
Hello Karen, Thank you for your comment. Don't hesitate to tell us how we can improve and get the 5?! Have a nice day, Sarah-CMonEtiquette
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Aymon
Rating: 4 out of 5
My son found the gourd great :)! He takes it everywhere.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Elodie Thierry
Rating: 3 out of 5
I received my order twice, with double charging. Certainly an error on my part, but you could have checked before responding to two identical orders on two different shipments for the same person. I have not yet tested the stickers, but I hope they are of good quality.
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Response from Petit-Fernand
Hello Elodie, Thank you for your comment. We don't supervise the orders placed by our customers: many orders are singular, original and unusual, full of surprises and contradictions...? So we produce what we are asked to produce, and it would be inappropriate to ask each customer if their order was really intended to be this way or that. We always send an order confirmation e-mail, so don't hesitate to contact us if you notice any discrepancies - that's what our customer service is there for! A lovely evening, Sarah- CMonEtiquette
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Alain RAUSSIN
Rating: 3 out of 5
Hello, I'm a little disappointed with the quality of the labels. They don't wash well.
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Response from Petit-Fernand
Hello Alain, We're sorry to hear that you're experiencing this problem with your labels. We have just contacted you in order to resolve this situation together! Have a nice evening? Sarah- CMonEtiquette
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Maa
Rating: 4 out of 5
Good quality labels! They're very pretty. I recommend them!
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Marta Cardenas
Rating: 1 out of 5
I have not received or ordered
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Response from Petit-Fernand
Hi Marta, We are sorry to read your message. We have just contacted you by email to help you with this situation as soon as possible. Hello, Camille Petit-Fernand
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Francesca
Rating: 1 out of 5
I paid 9.59 for quick shipping within 48 h but the package arrived late. I don't recommend it
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Response from Petit-Fernand
Good morning Francesca, We are very sorry to hear that you encountered problems with the shipment. We did not find any report from you, and we would be happy to help you solve the problem. Our tem will contact you to help you. Good day, Chiara Petit-Fernand We kindly ask you to send us pictures of the water bottle in question. Thank you for your understanding. See you soon, Chiara Petit-Fernand
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Fernanda do céu Da Silva Cardo
Rating: 4 out of 5
Very good product
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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AudreyS
Rating: 4 out of 5
Not disappointed at all, on the contrary I recommend ????
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Sabrina Fittipaldi
Rating: 1 out of 5
Perfect labels for a school trip, but not for the long term... Even if you follow the washing instructions... Customer service promises to send back an order at the beginning of July but you never receive this famous exchange order and customer service doesn't seem to be able to keep up because they tell me that I received the order (sent at the beginning of July) on 16 May... ?????
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Response from Petit-Fernand
Hello, Customer Service has taken care of your complaint. In fact, your order was sent to your relay point a month ago. We invite you to get in touch with your relay point, as unfortunately we have no influence over the Chronopost service and we have not received any return of your order. Have a nice day, Elise, C-MonEtiquette
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Martina P.
Rating: 3 out of 5
All good, except that the last name does not appear in some labels.
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Response from Petit-Fernand
Good morning Martina, Thank you for your feedback and we are sorry to learn that you are not completely satisfied with your purchase. We would like to clarify that the preschool package includes different types of labels, as specified on our website. Therefore, not all labels necessarily include the first and last name, and in some labels only the first name may appear, as for reasons of space. (Some labels have two lines of text, others only one.) We strive to provide clear and detailed information, but we are always available to clarify any questions you may have. We thank you again for your report and hope to have the opportunity to serve you better in the future. ?? Chiara Petit-Fernand
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Sonia Niger
Rating: 1 out of 5
Thank you for answering my question...
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Response from Petit-Fernand
Hello Sonia, We are very sorry to hear that Chronopost has changed the delivery point initially chosen and we understand your anger. 60km is not an acceptable distance to collect a parcel that is supposed to be delivered to your home. We invite you to contact us in this situation, so that we can find a solution and you don't have to drive all that way. A very pleasant evening Sarah-CMonEtiquette
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Nurcan A.
Rating: 1 out of 5
Ordered 2 times, 2 times went wrong. I didn't receive the first order at all, the second one too late. I will not be ordering here again
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Response from Petit-Fernand
Hello, we are sorry that your order arrived too late. Unfortunately, we have no control over the postal service. Have a nice day, Elise, EsIstMeins
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Sabine S.
Rating: 3 out of 5
Unfortunately, the packaging was not ideal. A thin envelope. It was supposed to be a gift. But everything was wrinkled.
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Response from Petit-Fernand
Hello, we are sorry that the envelope arrived in this condition. My colleague asked you if the labels were damaged but we have not received an answer from you. Have a nice day, Elise, EsIstMeins
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Celia
Rating: 3 out of 5
Beautiful labels, but the envelope didn't fit (too small) and didn't seal properly! The pockets were damaged.
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Response from Petit-Fernand
Hello Célia, Thank you for your message. We are sorry about this delivery incident and have just sent you an email to find a solution! We wish you a nice end of day? Sarah- CMonEtiquette
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Julie
Rating: 3 out of 5
Order placed, delivery in 3-4 working days. Finally I receive 10 days after the delivery date. The labels are perfect it's a shame they arrived too late I was supposed to reorder for my second boy finally I will not.
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Response from Petit-Fernand
Hello Julie, Thank you for your message. We are sorry to hear about this delay in delivery. Unfortunately, we have no influence over Chronopost's delivery times, although we did ship your order within 24 hours. Please do not hesitate to reply to the e-mail we have just sent you so that we can work out a solution together! Have a nice day? Sarah-CMonEtiquette
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Jessica Tristan
Rating: 3 out of 5
Delivery has been delayed.
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Response from Petit-Fernand
Hello, We are sorry to hear that the delivery took longer than expected. However, we hope that everything is to your liking as far as our products are concerned. Hello, Camille Petit-Fernand
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Céline Beauvilain
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello Céline, We're sorry your order didn't arrive on time. You were able to contact our customer service to obtain a refund. Good day, C-MonEtiquette Customer Service
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Carole
Rating: 4 out of 5
Very well done site, the simulations are great and allow you to make your choice by already having a vision of the rendering. Fast delivery and the labels are perfect!
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Frédérique L-D
Rating: 3 out of 5
The patterns are nice, the finish is pretty, but after the first wash, most of the self-adhesive labels come off. First try with this brand, I won't be doing it again.
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Response from Petit-Fernand
Hello Frédérique, and thank you for your comment. Our labels are not supposed to come off in the wash, so we apologize for this anomaly in your order. We've sent you an e-mail to try and resolve the situation together! Have a nice evening? Sarah- CMonEtiquette
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Corinne Resnier
Rating: 4 out of 5
The notebooks should be grouped by first name and surname using a type of label. I find the final balance rather high despite being loyal to your brand. But next time I'll compare on other sites...
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Re Ma
Rating: 4 out of 5
Products conform Shipping nothing to say
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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alice alice guillot
Rating: 4 out of 5
Very good labels
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Beautiful day to you, Elise, C-MonEtiquette
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Marie LES
Rating: 3 out of 5
Super site with labels that stick very very well, however the work of the preparer is to review. Order at 45 is missing 4 label sheets and one wooden one is stained. I contacted customer service, got a quick response and was told to send back the missing labels and have the damaged one redone. Yes, but on receipt of this service, the labels are still missing. Again, I call back the service, which is always top-notch and reactive. Now we'll see if we get everything this time.
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Response from Petit-Fernand
Hello Marie, Thank you for your message. We are delighted that you are so satisfied with the quality of our labels. ?? However, we're sorry to hear about the anomalies with your order and understand your annoyance. We always report any shortcomings to the relevant departments, so that the situation does not recur. Our customer service team remains at your disposal to ensure that your customer experience is as satisfactory as possible! Have a nice day? Sarah-CMonEtiquette
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Marion Cossard
Rating: 4 out of 5
We need labels, but I didn't understand that they were for the whole of kindergarten, whereas my daughter is going into kindergarten, plus I didn't put her name everywhere... in short, I was wrong!
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Response from Petit-Fernand
Hello , Thank you so much for your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Alice
Rating: 4 out of 5
I haven't used it yet, so that's my reason for giving it this rating.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Sandra CROS
Rating: 4 out of 5
Good site and fast shipping. A little unclear about the exact description on the order, but the labels hold well and are pretty. Satisfactory choice of decorations and a variety of fonts to suit all tastes. I recommend this site with my eyes closed.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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MME MANIN
Rating: 4 out of 5
A fun way for my grandson to recognize left and right feet.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Claudette Lepere
Rating: 4 out of 5
Fast delivery, only 4 or 5 iron-on labels did not hold on 100
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We're sorry that some labels are coming off, this shouldn't happen. Please do not hesitate to contact us by phone so that we can help you! ?? Have a nice day, Elise, C-MonEtiquette
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Michela M.
Rating: 4 out of 5
This is the first time I have contact with your company and I have not yet used the new purchase
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Response from Petit-Fernand
Good morning Michela, how nice to know that you liked our products. Thank you for choosing us! ?? Chiara, Petit-Fernand
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Céline Collette
Rating: 3 out of 5
I made a mistake in my order. I wanted mini pencil labels and received labels 1 line wider.
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Response from Petit-Fernand
Hello Céline, We are sorry that your order did not bring you complete satisfaction. We do recommend mini labels for small items such as pens and pencils. ?? Don't hesitate to visit our site from time to time, if you'd like to order the right model of label, we regularly run promotions! Have a nice evening Sarah-CMonEtiquette
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Isabelle
Rating: 4 out of 5
I ordered on the site, unfortunately the delivery was not carried out correctly with the relay by Chronopost. When I called to say that I hadn't received my order, the person I spoke to immediately took charge of my complaint and made a new order with delivery at their expense. I received it very quickly and I'm very satisfied with the way the phone was answered and taken into consideration, as well as the short delivery time. I would recommend this site, as my order was just what I expected and very practical to use.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We're always here to help!?? Have a nice day, Elise, C-MonEtiquette
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Andrea Benamer
Rating: 4 out of 5
Nothing to say nice label and received quickly
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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