Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 933 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 3 and 4 stars

Reset filters
S
Sandra R.
Rating: 4 out of 5
Lots of choice in label design, which is still very easy to create. Shipping is very fast and the choice of quantities and prices is very good. On the other hand, as I live in a fairly isolated area, I couldn't use the parcel relay option because it was too far away, even though there has been a relay (Mondial Relay) very close to my home for several months now. I regret the lack of choice of relays.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you have enjoyed your order. We take good note of your suggestion concerning the relay points, necessary to the improvement of our delivery service. Good day, Elise, C-MonEtiquette
A
Aurélie De Bo
Rating: 3 out of 5
The labels are really nice. On the other hand, we'd also bought some sandwich boxes and we're pretty disappointed. We thought it would be printed on the box, but it's just a sticker. Less nice and let's hope it sticks... but I'll say it again, the labels are impeccable.
Translated reviews
Response from Petit-Fernand
Hello Aurélie, Thank you for your comment. We're sorry to hear that your order did not meet your expectations. We offer to personalize our boxes with stickers so that you can change the design to suit your children's tastes, or change the sticker in the event of a problem, without having to throw the whole box away. We wish you a pleasant day? Sarah-CMonEtiquette
E
Elodie
Rating: 4 out of 5
Always very satisfied with the products, they are good quality and long lasting! Thank you ??????
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
M
Magali MUNOZ
Rating: 1 out of 5
Hello, it was announced 8 days to receive my package. Order made on 16/07 (or 15 I do not know). Today is the 27th and still nothing. My daughter is leaving for camp tomorrow, so I won't be able to mark her clothes. 19.50 of iron-on labels for nothing because I won't be needing them anymore. I'm really disappointed with the service.
Translated reviews
Response from Petit-Fernand
Hello Magali, We are very sorry that you did not receive your order for your daughter's departure and we understand your disappointment. However, on the day you wrote this review, delivery times had not been exceeded. We have just contacted you by e-mail in order to find a solution that will satisfy you as much as possible! We look forward to hearing from you and wish you a wonderful day? Sarah-CMonEtiquette
M
Mme GUYON Corinne
Rating: 4 out of 5
The labels are for my grandchildren, I have no opinion at the moment. They're nice, I hope my daughter will like them.
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
L
Liz H.
Rating: 1 out of 5
I have not received my order.
Response from Petit-Fernand
Hello Elizabeth, we're sorry to hear you did not receive your order. We have contacted you by email to try to fix this issue for you.
A
Ana Diaz Garcia
Rating: 3 out of 5
I usually buy the labels to stick with an iron and this time I bought the ones that don't need it. Until they arrived I didn't know that they can't be glued directly on the garment, or that they have to "rest" for 24 hours. Maybe I didn't pay enough attention before buying them, but I would have chosen another option.
Translated reviews
Response from Petit-Fernand
Hi Ana, Indeed, as indicated on our website, our self-adhesive clothing labels only stick on brand name or garment care labels. We hope you will still enjoy our products. Hello, Camille Petit-Fernand
S
Stéphanie
Rating: 4 out of 5
Good company Top labels
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
C
christelle
Rating: 3 out of 5
I am on my 3rd order and the textile labels are top notch.
Translated reviews
Response from Petit-Fernand
Hello Christelle, Thank you for your comment! In order to fully satisfy you, don't hesitate to tell us what we could do to improve and get 5?! Very nice day, Sarah-CMonEtiquette
S
Sarah CLEMENT
Rating: 1 out of 5
Hello, I'm writing to you here because I haven't been able to send an e-mail via your "contact" section for days, it's unacceptable! I attached a photo and wrote the following: "As you can see, the family name on the test gourd is damaged at the "a". I ordered your gourd precisely for the personalization with the name, I would have liked an irreproachable quality considering the price. I prefer to send you an e-mail before giving you a bad mark, because frankly I've never had a problem with you, I've always been satisfied with your labels! What would you suggest? Sincerely Ps: I've been trying to send you this message for several days now, but your mailbox isn't working!!!"
Translated reviews
Response from Petit-Fernand
Hello Sarah, We're very sorry to hear about this inconvenience concerning a gourd in your order and the difficulties you had contacting us. Our customer service department has contacted you by e-mail in order to find a solution to your problem. Good day, C-MonEtiquette Customer Service
N
Nathalie Brebois
Rating: 4 out of 5
Order tracking emails good receipt of what I ordered
Translated reviews
Response from Petit-Fernand
Hello, thank you so much for your heartfelt feedback!?? Beautiful day to you, Elise, C-MonEtiquette
C
Carine BATISSE
Rating: 4 out of 5
I was delighted with my experience c my label the products arrived quickly and are of very good quality.
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
C
Charlotte Cayron Mimoso
Rating: 1 out of 5
I never received my order!
Translated reviews
Response from Petit-Fernand
Hello Charlotte, We are delighted that your order has been returned to you. Please feel free to modify your Trustpilot review, as our customers' opinions are very important to C-MonEtiquette? Wishing you a good reception of your order. Have a nice day, C-MonEtiquette Customer Service
D
Donna
Rating: 4 out of 5
Good quality products!
Translated reviews
Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
L
Laurianne Minisi
Rating: 1 out of 5
2 times I order 2 times I don't receive my orders.
Translated reviews
Response from Petit-Fernand
Hello Laurianne, We're sorry you haven't received your orders. Our customer service has contacted you by email to find a solution. Good day, C-MonEtiquette Customer Service
M
Merry Strullu
Rating: 4 out of 5
Too many labels to customize at the time of purchase. Need to have a single format to stick on different substrates.
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
E
Elena
Rating: 4 out of 5
Really very nice labels. Let's see the yield as we stick them on notebooks and books.
Translated reviews
Response from Petit-Fernand
Good morning Elena, a big thank you for your kind words! We are happy that our products are to your liking ?? See you soon! Chiara, Petit-Fernand
B
boscain M.
Rating: 4 out of 5
accurate and fast
Translated reviews
Response from Petit-Fernand
Good morning Michela, thank you very much for the kind words! We are happy to have contributed to your satisfaction ?? See you soon! Chiara, Petit-Fernand
M
MARIA JESUS
Rating: 3 out of 5
Adhesive clothing labels peel off and the material is very plastic, depending on the type of skin it causes redness.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry to hear that your labels have peeled off. Our Customer Service Department has just contacted you by email to help you as soon as possible. Hello, Camille Petit-Fernand
M
MDBP
Rating: 4 out of 5
Very attractive. Exactly match the pre-order simulations. The only downside is that I didn't notice that the labels were very small. But I'm still very satisfied with the products.
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
S
Sam
Rating: 3 out of 5
Pretty labels, but they sometimes come off in the wash. Too bad
Translated reviews
Response from Petit-Fernand
Hello Samiha, Thank you for your message. We are very sorry that you are experiencing this problem with your order and have just contacted you to find a solution together! Have a lovely evening? Sarah-CMonEtiquette
D
dominique
Rating: 3 out of 5
easy to use but not very effective after two or three washes, so not great.
Translated reviews
Response from Petit-Fernand
Hello Dominique, We're sorry you're experiencing this problem with the labels you ordered. We have sent you an e-mail to help you! We wish you a wonderful end of day? Sarah-CMonEtiquette
H
Heba Elabrak
Rating: 1 out of 5
I still haven't received the labels. And my child has already left for camp. It was really fast before but this time and last time was not good. It's a shame.
Translated reviews
Response from Petit-Fernand
Hello Heba, We're sorry to hear that the labels didn't reach you in time. Our customer service has contacted you by e-mail to find a solution. Good day, C-MonEtiquette Customer Service
M
Martine Fleurisse
Rating: 4 out of 5
First purchase on this site. I'm going to try them out for my grandson's first day of school.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
L
Lucile
Rating: 3 out of 5
The design is very nice, but we'll have to see how it holds up over time. However, the smallest size for the pencils is too big, different from the photos. A bit disappointed
Translated reviews
Response from Petit-Fernand
Hello Lucile, Thank you for your comment. We're sorry your order didn't meet your expectations. On our website, we recommend mini labels for small items such as pens and pencils. However, you ordered the next size up, i.e. 1-line object labels, which is why they don't fit. Please do not hesitate to contact us if you have any questions! Have a nice evening? Sarah-MyLabel
E
Emilie Vander Elst
Rating: 3 out of 5
Very good, except that late on the day before the (good) order I wanted to take the green toiletry bag, but with my mobile phone it was impossible to place the order! So I waited until the next day to place an order via PC, and it was no longer available (a small disappointment). The delivery took much longer than announced, the order was for my daughter who was going away to camp and it arrived after she had left.
Translated reviews
Response from Petit-Fernand
Hello Emilie, Thank you for your comment. We are very sorry that your order was delivered after the expected date and have just contacted you to ensure that your experience with us is not tarnished by this delay. Some colors were indeed victims of their success, but do not hesitate to contact our customer service to be informed about the return date of the missing colors! A lovely evening to you Sarah-CMonEtiquette
L
Laetitia
Rating: 4 out of 5
A little disappointed by the quality this time, I've been ordering every summer for a while now and this time the envelope arrived streaked, as did the label pack (certainly due to postal processing). What's more, the labels don't peel off properly, causing sticky little fims around the label which I tried to remove, but the label's glue also came off. Delivery is fast, and so is shipping, but the quality was just a little lower this summer.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that, we'll contact you to rectify the problem. Have a nice day, Elise, C-MonEtiquette
C
Caroline Barbieux
Rating: 4 out of 5
Easy to use site, the rendering simu is invaluable!
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
L
Léanna
Rating: 4 out of 5
The labels are great but the shipping time is long, it was noted 48h I received after 1 week
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
A
Aurelie VARROT
Rating: 4 out of 5
The negative point is that the price is a little high.
Translated reviews
Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! Have a nice day, Elise, C-MonEtiquette
C
C.G.
Rating: 4 out of 5
you can't complain;)
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your order at EsIstMeins and your nice review. We are delighted to have you in our EsIstMeins family. ?? Elise, EsIstMeins
K
Kat
Rating: 4 out of 5
Very nice labels, nothing to say about the order, the only snag I had was on sending the package by post, you pay more than 3 euros in delivery with tracking but the operation is not top!
Translated reviews
Response from Petit-Fernand
Hello, Thank you for taking the time to send us your feedback! We're very sorry about the delivery problem. Unfortunately, we have no influence over the postal service. ?? Have a nice day, Elise, C-MonEtiquette
A
Alex Garcia
Rating: 4 out of 5
Good product, a little late in delivery
Translated reviews
M
Martine Ozenne
Rating: 4 out of 5
Good product Fast delivery
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
B
Basciu V.
Rating: 1 out of 5
I never received my order
Translated reviews
Response from Petit-Fernand
Dear Valentina, We are very sorry to hear that you did not receive your order. We would like to inform you that our customer service has already offered you two alternative solutions to resolve the situation. However, we understand that you preferred to opt for a refund, which is already being processed. If you need further assistance or have any questions regarding the refund, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara Petit-Fernand
K
Kitty
Rating: 4 out of 5
clear, easy navigation on the website parcel received quickly
Translated reviews
Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
M
Marco B.
Rating: 1 out of 5
The order has not arrived!!!
Translated reviews
Response from Petit-Fernand
Dear Marco, We are sorry to learn that you did not receive your order. Your satisfaction is very important to us. We will contact you to help you solve the problem as soon as possible. Thank you for your patience and cooperation. Sincerely, Chiara Petit-Fernand
C
CHRISTELLE
Rating: 4 out of 5
Very happy with the result
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
M
Melissa Plumat
Rating: 4 out of 5
The labels are great, as always. This time we ordered the wooden label to hang on the case. I'm a bit disappointed with the print quality.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for taking the time to send us your feedback! Please don't hesitate to let us know any details about the printing that didn't meet your expectations. Have a nice day, Elise, C-MonEtiquette
E
Estelle Trichot
Rating: 3 out of 5
The labels do not detach easily from the backing, so I damaged several, whereas I had no problem with the last one.
Translated reviews
Response from Petit-Fernand
Hello Estelle, We're sorry for the inconvenience. There may have been a problem during production. We have contacted you by e-mail to solve the problem. Good day, C-MonEtiquette, Customer Service