The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I've placed several orders in the past and have been completely satisfied, but this time I'm disappointed: the labels I put on just a week ago are already coming undone, which has never happened to me with previous batches.
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Response from Petit-Fernand
Hello Delphine, We're sorry to hear that your labels are coming unstuck. Our customer service department has contacted you to see what we can do. The C-MonEtiquette team
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Séverine Carette
Rating: 3 out of 5
I'm a bit disappointed with the water bottle caps on the old ones. They don't hold well and they break. It's a real shame. The new system looks much better but I can't afford to buy new bottles when they're from last summer...
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Response from Petit-Fernand
Hello Séverine, We are sorry that the quality of our stoppers does not give you full satisfaction. Our stoppers are not interchangeable, but we regularly offer promotional codes on our website to make our products as affordable as possible. We wish you a wonderful evening? Sarah-CMonEtiquette
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Anna Mazas Fernandez
Rating: 3 out of 5
The labels are nice but they take a long time to arrive, more than indicated. Besides, they were supposed to arrive in a mailbox (normal shipping) and they arrived by registered mail, which is a problem for me since I am never at home and in my town they only open the post office 2 hours a day in the mornings.
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Response from Petit-Fernand
Hi Ana, We are delighted to hear that you like our products. However, we are sorry to hear that your order took so long to arrive. ?? Thank you for your confidence. Good day, Camille Petit-Fernand
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Coralie
Rating: 4 out of 5
Second year that pencil labels don't fit
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Beautiful day to you, Elise, C-MonEtiquette
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anna willig
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, Thank you for leaving us your review. We are sorry to hear that you had a bad experience with the delivery. We have issued you a refund and hope to see you back at C-MonEtiquette very soon. Have a nice day, Elise, C-MonEtiquette
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Coquibus Sylvie
Rating: 4 out of 5
I've been ordering for years and have never had any problems with quality bottles and labels that last over time. This year I wanted to change the model for the bottles, a little disappointed with the design which is different, it looks more like labels stuck on it.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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El
Rating: 4 out of 5
Thank you very much! Saves time and holds up very well
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Enrica
Rating: 3 out of 5
I supplied you for the children's first years of school. I went back to buy labels for some field trips and did as well as usual.
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Response from Petit-Fernand
Good morning Enrica, We sincerely thank you for your positive feedback. We are glad to hear that you have enjoyed our products and services again since you started to source from us for your children.? Chiara Petit-Fernand
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Carmen
Rating: 4 out of 5
I would like to rectify my previous opinion. I had received the refund but did not realize it. I am sorry for this. Carmen
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Julia
Rating: 3 out of 5
I was very annoyed that I could not send to my home address I live in Belgium but have a German cell phone number ... for this reason I could not give my Belgian address .
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Response from Petit-Fernand
Hello Julia, We are sorry to hear that you had difficulties placing an order. Delivery countries and phone numbers are not linked, so it is perfectly possible to order in Belgium with a German number. Please contact our customer service next time, they are here to help you! ?? Have a nice day, ?? Sarah-IsMine
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sylvia
Rating: 4 out of 5
2nd order and as satisfied as ever.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Maren S.
Rating: 3 out of 5
Great design. Lots of choice. Everything held up after the first wash. Therefore not full stars for now. Price is also okay.
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Response from Petit-Fernand
Hello, We are very pleased that you are satisfied with your order! Please tell us how we can improve to get 5 stars! Have a nice day ?? Sarah-IsMine
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Carmen
Rating: 1 out of 5
Fifteen days after placing the order I had not received it, I cancelled it and I have been waiting for another fifteen days for the corresponding refund. I could not be more dissatisfied with this experience.
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Response from Petit-Fernand
Good morning Carmen, Our customer service department has contacted you to give you more information about the reimbursement made? Hello, Petit-Fernand
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Elena
Rating: 4 out of 5
The bottle looks great and the design also works well! Unfortunately, there are already scratches on our bottle after a very short time, although I don't know where they came from. So apparently there is rapid wear due to minimal contact...
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive review. This touches us deeply. ?? Have a nice day, Elise, EsIstMeins
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Charline BLT
Rating: 4 out of 5
Very good products, the personalization is very nice and there's plenty of choice. I tested the labels on objects and they are very good. I'm waiting to make the thermal adhesive labels for my 3-month-old son, but the aesthetics are already there. Can't wait to see the quality after washing.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Aurelie Filipozzi
Rating: 1 out of 5
Received late even though I had taken 2-4 day delivery, so no longer useful.
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Response from Petit-Fernand
Hello, we have responded to your complaint and refunded the shipping costs. However, we have no influence over the postal service. Have a nice day, Elise, C-MonEtiquette
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Christelle Krier
Rating: 4 out of 5
Super labels, nice color, easy to read
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Susana Feghali
Rating: 3 out of 5
Hello I was disappointed that the name was a sticker and name not serious on the gourd. Surely this was mentioned and sorry if this was the case. Otherwise very nice product
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Response from Petit-Fernand
Hello Susana, We're delighted that you like the design of the gourd. Indeed, the personalization is not an engraving but a sublimation. We hope to see you soon for another order ;) Have a nice day, Léa Customer Service, C-MonEtiquette
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????
Rating: 4 out of 5
Positive point: Super gourd, very beautiful and very practical Negative point: To see with time if the children will not break the system of opening The odor at the arrival is impressive, to wash several times the gourd before use with bleach!
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Response from Petit-Fernand
Hello, Thank you for your review. We take good note of your opinion and forward it to our team. Have a nice day, Elise, C-MonEtiquette
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nelly Attar
Rating: 1 out of 5
Incomplete order
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Response from Petit-Fernand
Hello, our customer service has taken care of your complaint and the missing item will be sent to you as soon as possible. We apologize for the inconvenience. Have a nice day, Elise, C-MonEtiquette
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Sophie
Rating: 3 out of 5
The express delivery didn't work and I received the order more than a week later, so it was too late. It would be good to use a service other than Chronopost, which obviously doesn't do its part. I was nevertheless satisfied with C Mon Étiquette's customer service, which was available and responsive in trying to solve my problem.
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Response from Petit-Fernand
Hello, We're sorry you had delivery problems. The shipping costs have been refunded. Unfortunately, we have no influence over the postal service, but we hope that you will be able to use your items a little later. Have a nice day, Elise, C-MonEtiquette
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TIBERTI
Rating: 3 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, Following your email exchanges with our Customer Service, I confirm that your order has been returned. We are sincerely sorry for this delivery anomaly and hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Amandine Volon
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Claudia
Rating: 4 out of 5
Excellent customer service. A couple of years ago a shipment seemed lost, without making any reports they sent a new order for free and of their own accord. I was very appreciative and this prompted me to place further orders. Quality of products excellent .
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Response from Petit-Fernand
Good morning Claudia, how nice to know that our customer service met your expectations. Thank you for your trust! ?? Chiara, Petit-Fernand
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Céline Rouiller
Rating: 4 out of 5
As every year, delivery on time. However, the post office asked me to confirm the address because it was supposedly false or incomplete. I can't say who's at fault?
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Mme BOURGAUX VALERIE
Rating: 4 out of 5
Sticks well to clothes
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Miriam
Rating: 4 out of 5
I am having problems with the delivery of an order, but I think related to the Post Office. Customer service is impeccable in assistance and quick in response. Despite the inconvenience, which can happen, I remain satisfied.
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Response from Petit-Fernand
Good morning Miriam, your positive comment gratifies us and motivates us to improve more and more. Thank you very much for your kind words! ?? Chiara, Petit-Fernand
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Marina GRAZIANO
Rating: 1 out of 5
The order is wrong. I ordered two labels and got the same thing twice. Disappointing!
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Response from Petit-Fernand
Hello Marina, Thank you for your feedback. We've just been in touch with you to find out more about this and how we can best help you. Have a nice day, Elise, C-MonEtiquette
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Aurélie Bonifay
Rating: 3 out of 5
The product is great but was delivered to a relay point not chosen and far from my home.
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Response from Petit-Fernand
Hello Aurélie, We are very sorry about this incident concerning the carrier. Nevertheless, we hope that the products you have received correspond to your expectations. Have a nice day, Camille C-MonEtiquette
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Mme BERTIN Hieu Hanh
Rating: 4 out of 5
Despite costing a little too much for my taste, the labels are very attractive and of good quality. The personalization is a definite plus. I really appreciate receiving them in a well-organized booklet. Very practical! All in all, I'm very satisfied with this first order!
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Séverine G
Rating: 4 out of 5
I took the pack for kindergarten. I really like the shoe labels and the self-adhesive labels. However, I didn't quite understand that this pack included iron-on labels, which wasn't really a choice.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Estelle Lebrun
Rating: 3 out of 5
I ordered some labels and I'm a bit disappointed, the pattern I chose on my labels is half cut on the sides. The result is not necessarily the same as the image before ordering.
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Response from Petit-Fernand
Hello Estelle, We're sorry to hear that the visual of the labels does not match the visual of the site. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Giulia G.
Rating: 4 out of 5
I have been buying labels for little girls for several years. I use the adhesive ones for clothes and the ones for items. They are cute, super useful and don't come off.
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Response from Petit-Fernand
Good morning Giulia, thank you for sharing your appreciation. We are glad to have satisfied you with our products. ?? Chiara, Petit-Fernand
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Leonora Pop
Rating: 4 out of 5
Very easy to use
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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camille
Rating: 3 out of 5
My first order a few years ago went very well. I ordered 10 days ago labels for clothes, the design is very nice (choice in customization) fast shipping but I did not really like the quality of labels: very hard to detach so it is easy to deform a corner label to catch and there are even sometimes the first transparent plastic film of the label next to it that comes with it I think we should review the precutting to avoid this kind of inconvenience.
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Response from Petit-Fernand
Hello, Thank you for your message. We're very sorry about the inconvenience concerning your order. Your labels should not be difficult to remove from their backing. Our Customer Service has just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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amanda
Rating: 4 out of 5
I find the concept of self-adhesive labels super practical! I'm just sorry that the labels don't stick directly onto the clothes, because my kids remove the labels from the inside of their clothes, so I stuck them directly onto their clothes anyway, so we'll see ...
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Response from Petit-Fernand
Hello, thank you for your feedback. We do indeed offer iron-on labels that are applied directly to the garment. ?? Have a nice day, Elise, C-MonEtiquette
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Ma Rina
Rating: 1 out of 5
This is the third time I've ordered the labels and they're great! However, I ordered two personalized stainless steel water bottles and the kids have been using them for two days now and the personalization is already going! I find this a real lack of quality. I really do personalize their stuff and it's always well done, but this is really disappointing.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Héloïse
Rating: 3 out of 5
I had ordered two years ago for my first daughter. I find that the choice and quantity of labels has been greatly reduced. For example, we can no longer change the pattern depending on the type of label. That's a shame. But the quality is still very good. To be seen with future washes. The booklet was also of better quality before.
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Response from Petit-Fernand
Hello, when you choose one of our packs, the selected illustration is applied to all the labels in the pack. If you have any questions, please do not hesitate to contact our Customer Service. Have a nice day, Camille C-MonEtiquette
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Malake
Rating: 4 out of 5
I've been taking them for 2 years this year.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Emilie Chaube
Rating: 4 out of 5
Good product. The label holds well and doesn't wash off when properly applied.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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