The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have been ordering for 7/8 years for my 2 sons (schools and camps) and recently for my mother (Ehpad). I have noticed a sharp decline in the quality of the labels, especially for clothing, whether iron-on or to be applied to the clothing labels. I follow the recommended application and waiting period. The labels come off in the wash and are difficult to catch on their backing. I am very disappointed and do not recommend your products. I should have changed a long time ago.
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Response from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. I've just contacted you to suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Romain Da Silva Barbosa
Rating: 4 out of 5
Fast delivery, intuitive site.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Nathalie
Rating: 3 out of 5
The labels are large, unlike the competition. Personally, I was expecting something smaller and more discreet.
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Response from Petit-Fernand
Hello, The dimensions of our labels are clearly indicated on our website, so that everyone can choose what suits them best. What's more, we offer a variety of different sizes and formats, so there's something for everyone. ?? A lovely evening, Sarah-CMonEtiquette
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Melanie Lepoutre
Rating: 3 out of 5
The first names of 2 of my children are on the same booklet. They were ordered separately for convenience.
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Response from Petit-Fernand
Hello, We are sorry that the presentation of your order does not correspond to your expectations. Unfortunately, we only send packs in separate checkbooks. If you have any special requests, please do not hesitate to contact our customer service department!?? A lovely evening to you, Sarah-CMonEtiquette
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le guelaff
Rating: 4 out of 5
Products totally in line with my expectations. Only the choice of colors was limited, too bad
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Christiane Toutsch-Dodion
Rating: 4 out of 5
Labels conform, but delivery time much too long. I needed a label to mark gifts, unfortunately I had to give the gifts without labels.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Julie Rivoire
Rating: 3 out of 5
Fast delivery Very pretty gourd but seems fragile. Bought for my daughter's summer camp. On its first day, the gourd was all damaged with the outside decoration missing. The straw came off...and was lost...
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Response from Petit-Fernand
Hello Julie, We're sorry to hear about the problem with your daughter's gourd. We've just contacted you to try and find a solution! Our customer service is available from Monday to Friday to help you, so don't hesitate to call us if you have any problems with your order...? Have a nice day, Sarah- CMonEtiquette
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Carine Forgerit
Rating: 4 out of 5
Convenient to use, fast shipping, as described. No complaints.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Mikiie Rom
Rating: 3 out of 5
Good, but a few flaws on some of the label pages. Otherwise good rendering!
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Response from Petit-Fernand
Hello Melanie, We're sorry to hear that some of our pages are faulty. In order to help you as much as possible, we have just sent you an e-mail. Don't hesitate to contact our customer service team, we're here to help you! Have a nice evening? Sarah- CMonEtiquette
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Helene
Rating: 3 out of 5
Disappointed I thought that the label could be stuck anywhere on the textile of the clothes and in fact it only sticks on the brand label of the clothes.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're not completely satisfied with your labels. However, it is clearly stated on the product sheet of our website and on the checkbooks received that our self-adhesive clothing labels are only intended to be stuck on clothing labels. Have a nice evening? Sarah-CMonEtiquette
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M Cherfouh
Rating: 3 out of 5
I find the labels rather nice, I tested a machine wash no problem nickel but what I dislike is that you can remove the label easily without too much effort and a child can do it and I chose these labels precisely for school.
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Response from Petit-Fernand
Hello, we're sorry that our self-adhesive labels don't fully meet your expectations. This range is designed to withstand the washing machine and tumble dryer, but can indeed be removed by pulling on it, in order to facilitate the resale or donation of garments unlike our iron-on labels which cannot be removed.?? A lovely evening to you, Sarah-MonEtiquette?
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Anissa ANNETTE
Rating: 4 out of 5
Good quality products, fast delivery. Would recommend!
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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1000696189
Rating: 3 out of 5
I've been a customer of C mon étiquettes for many years, and unfortunately there was a shipping error on my last 2 orders, even though the correct address was up to date on my account. Fortunately, Elise from customer service was reactive and reshipped my order at their expense. I don't understand how this could happen 2 times in a row a year apart. So I'm wondering whether I should recommend them again.
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Response from Petit-Fernand
Hello, thank you for your feedback. Our teams were able to detect the reason for these erroneous receipts so that this does not happen again in the future. We are sincerely sorry that this has happened to you on two occasions and hope to see you again for future orders ? Have a nice day, Camille C-MonEtiquette
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gwendolyne girelli
Rating: 1 out of 5
Very disappointed, I stuck on about twenty labels according to the instructions. All of them, without exception, came off in the first wash.
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Response from Petit-Fernand
Hello Gwendolyne, Thank you for writing to us. We regret to inform you that you are experiencing a problem with your labels. Our customer service department has just contacted you by e-mail to help you. Your labels shouldn't come off like this after the first few washes. We are available by phone or e-mail to help you if necessary. Have a nice day, Camille C-MonEtiquette
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Charline Fleck
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Thank you for writing to us. Following your exchange with our customer service department, we can confirm that your order has been returned. We hope you will receive it as soon as possible. We remain available should you need us? Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 4 out of 5
Very satisfied, beautiful work
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Beatriz Menendez Gonzalez
Rating: 1 out of 5
After placing 2 orders, none of them have arrived. A disaster. I will not order any more from your company
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Response from Petit-Fernand
Hello Beatriz, We sincerely regret that your order did not arrive after several attempts to ship it. We hope that you will trust us again in the future. Good day, Camille Petit-Fernand
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Ariane Sadowski
Rating: 1 out of 5
The parcel seems to have got lost and I haven't received any concrete reply.
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Response from Petit-Fernand
Hello Ariane, Further to our email exchanges, we are sincerely sorry that your order has been returned to us by the carrier. We would like to confirm that you will receive a new shipment as agreed and remain at your disposal should you have any questions. ?? Have a nice day, Camille C-MonEtiquette
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Monia Akiémé
Rating: 4 out of 5
Easy to use and efficient
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Marina ZMYSLOWSKI
Rating: 4 out of 5
The product I ordered was not what I needed.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Tiphaine Esneau
Rating: 1 out of 5
I still haven't received my July 1st order.
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Response from Petit-Fernand
Hello, Thank you for writing to us. We contacted you today to inform you of the return of your order by La Poste. We are very sorry about this delivery anomaly. Have a nice day, Camille C-MonEtiquette
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Cindy Chevreux
Rating: 3 out of 5
I've been ordering from Monetiquette since my eldest went back to school. The labels are beautiful and they love to personalize them themselves. On the other hand, they're holding up less and less. Over the course of the year, many of them have been removed and things have ended up being lost. I ordered them this month for the start of the new school year in September, received them promptly, put them on each of the crayons to get a head start since we'll be going on vacation soon, and the next day when I showed them to my son, half of them had already partly peeled off. What a shame!
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Response from Petit-Fernand
Hello Cindy, Thank you for taking the time to write to us. We are very sorry to hear that your labels are coming off. Our Customer Service has just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
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Kwok Ma
Rating: 3 out of 5
I had to repeat the order 2 times because I could no longer find my current basket. This happened when I had to interrupt the order because my daughter was getting into mischief...I came back about 1/2 hour later and my basket had been reset.
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Response from Petit-Fernand
Hello, We're sorry to read your message. It must be a connection problem or a computer problem. In fact, your products are available for several hours in your basket, especially if you make your purchase from your customer account. We hope your order has finally been processed. Have a nice day, Camille C-MonEtiquette
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hamet m?lodie
Rating: 4 out of 5
Very nice label, but thinner ones for pens, felt-tips and crayons would be great.
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Response from Petit-Fernand
Hello, thank you very much for your positive feedback, which makes us very happy! We already offer mini labels? Have a nice day, Elise, C-MonEtiquette
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Tata
Rating: 1 out of 5
We never received the order
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Response from Petit-Fernand
Hello, It is with regret that we read your comment. Our customer service has not been informed of this delivery anomaly. We have therefore just contacted you by e-mail in order to provide you with a solution as soon as possible. Have a nice day, Camille C-MonEtiquette
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Alicia Carpentier
Rating: 1 out of 5
I still haven't received anything from my order.....and it's July 12 ...,
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Response from Petit-Fernand
Hello Alicia, We are very sorry to read your message. Our customer service team has just contacted you by e-mail to help you as best we can. We are available by phone or via our contact form on our website. We would be delighted to help you? Have a nice day, Camille C-MonEtiquette
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Irene
Rating: 1 out of 5
My order never arrived, it's the first time this has happened to me but it was a pain.
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Response from Petit-Fernand
Hi Irene, We are very sorry to read your message. I confirm the full refund of your order and we hope that you will trust us again. Good day, Camille Petit-Fernand
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Nelly
Rating: 4 out of 5
As usual
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Fanny Laval
Rating: 1 out of 5
Order still not collected
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Response from Petit-Fernand
Hello Fanny, Your order was dispatched on July 1st and our delivery times are between 3 and 10 working days. Your order may therefore arrive as late as July 12. We invite you to contact our customer service department after this time to find a solution. ?? Have a nice day! Sarah- CMonEtiquette
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Mme MICHA BRIGITTE
Rating: 4 out of 5
The variety of designs, colors and fonts allows for real customization. Now it's time to test them over time.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Elena Diez Nicolas
Rating: 1 out of 5
After two reslizarlo twice the order never arrived at my house. In comments I see that my case is not isolated and clearly they have a distribution problem or it is a scam. I do not recommend it
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Response from Petit-Fernand
Hello Elena, We are sorry to read your message. We assure you that this is not a scam. We have manufactured and shipped your order twice and we are sorry that Correos did not deliver it to you. We have recently changed our shipping methods so that this will not happen again. We hope you will trust us again. Good day, Camille Petit-Fernand
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LEA Le prunennec
Rating: 1 out of 5
My product bought 15 days ago is already damaged. Considering the price, I'm disgusted!
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Response from Petit-Fernand
Hello Lea, We're very sorry that you've had a problem with the gourd you ordered. We've just sent you an e-mail so that we can work together to find a solution. Have a nice day? Sarah- CMonEtiquette
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Marin RIOLLAND
Rating: 1 out of 5
I never received the labels
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Response from Petit-Fernand
Hello, Please do not hesitate to contact our customer service if you encounter any problems with your order. We are here to help you. We've just sent you an e-mail to try and find a solution. Have a nice day? Sarah- CMonEtiquette
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Anaïs Gilet
Rating: 3 out of 5
Nothing to say about the labels, but they were delivered when it was raining, in a simple envelope. As a result, I have damaged labels.
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Response from Petit-Fernand
Hello Anais, We're sorry to hear that your labels were damaged during delivery. We have just contacted you to find a solution! Have a nice day? Sarah- CMonEtiquette
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colette gabillet
Rating: 4 out of 5
easy to order
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Elisabeta
Rating: 1 out of 5
Ordered via Instagram. Paid, said will arrive in few days. Never seen my order. I've asked for a refund.
Response from Petit-Fernand
Hi Elizabeth, We apologize for any inconvenience you experienced with your order. We tried to assist you by offering two possible solutions, but you chose to proceed with a refund. We appreciate your understanding and hope to serve you better in the future. ?? Have a lovely day, Chiara, Petit-Fernand
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Karolin M.
Rating: 4 out of 5
Nice selection, fast delivery. Simple processing. Unfortunately I ordered for two children, two different names and it arrived in a booklet. That's a real shame.
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Response from Petit-Fernand
Hello, We actually deliver in a single booklet if it is not a pack. Please call us next time after ordering so that we can make the necessary arrangements and send you separate booklets. ?? Have a nice day, Elise, EsIstMeins
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Marie-Odile De Freitas Fernand
Rating: 4 out of 5
Fast delivery
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Julie
Rating: 4 out of 5
I had some delivery problems but everything was fine. It's a shame I had very little feedback from customer service, but all's well that ends well. The kids are happy. I'm off to prepare for the start of the new school year. Thank you very much for solving the problem.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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