Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 944 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 3 and 4 stars

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Susann K.
Rating: 1 out of 5
I have not received the name stickers.
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Response from Petit-Fernand
Hello Susann, We are sorry that you have not yet received your order. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Janine
Rating: 3 out of 5
The products look good and most of them last well. Unfortunately, I have now had 2 problems with the delivery. The first time nothing came at all. When I asked, they sent it again and it arrived. With the next order, nothing arrived again after 2 weeks! On request I should wait 24 hours. Then I got an email saying it had arrived. Still nothing there. But then the next day. Due to the annoying demand 2 stars deduction.
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Response from Petit-Fernand
Hello Janine, We are sorry that the delivery took longer than expected. Please note that we unfortunately have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. ?? However, we are pleased that you like the products. Have a nice day, Elise, EsIstMeins
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Petra P.
Rating: 3 out of 5
I liked the fact that I could also design the signs in different colors and that, according to the description, they are also suitable for marking laundry in retirement homes, for example. That was the trigger for my purchase. After a fairly long delivery time, I held them in my hands. They are nice to look at and the name is easy to read. But now I have to point out that the stickers have to be stuck on the size or material label, otherwise they would not survive a wash. Rather impractical for a retirement home, as the name must always be stuck uniformly on the back in the neck area. I used them because I had no alternative, but I'm afraid that these name tags won't last long. ??
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Response from Petit-Fernand
Hello, Thank you for your review, which is very valuable to us. If we are not mistaken, you have ordered self-adhesive labels for clothing. Please note that we also offer iron-on labels that can be applied directly to the garment. This option is ideal for retirement homes. Have a nice day, Elise, EsIstMeins
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Fabrice Lacaille
Rating: 1 out of 5
Good evening. Very disappointed for a 1st order. I paid more for delivery on time... I tried to contact you but by email impossible... "an error has occurred please try again later" In short my little one has gone on a school trip without his labels..and that's a shame...
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Response from Petit-Fernand
Hello Fabrice, We are sorry that the carrier is delaying your delivery. We had a technical problem with our contact form and apologize for the inconvenience. You can reach us by phone or via our website so that we can help you. Our Customer Service remains available. Have a nice day, Camille C-MonEtiquette
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AURELIE FOUQUART
Rating: 3 out of 5
Order corresponding to my expectations but very disappointed with the delivery which cost me more than my order to be delivered in 48 hours but after waiting between 9am and 6pm on the day small SMS telling me delivery delay all to be put in my mailbox!! ??????
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Response from Petit-Fernand
Hello Aurélie, As explained during our telephone conversation, we are very sorry that the carrier delayed your delivery by 24 hours. However, we are delighted that our products are to your liking? Have a nice day, Camille C-MonEtiquette
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Sara
Rating: 4 out of 5
We are very satisfied :-)
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Response from Petit-Fernand
Hello Sara, Thank you very much for your very nice review! Have a nice day, ????? Elise, ItIsMine
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DOSDA sandra
Rating: 4 out of 5
Speed and efficiency?
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Response from Petit-Fernand
Hello Sandra, Thank you so much! ????? A lovely day to you, Chiara, C-MonEtiquette
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Fatdos
Rating: 3 out of 5
Several times during the label application process, glue has gotten onto the garment.
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Response from Petit-Fernand
Thank you for writing to us. We have contacted you to discuss this matter. No traces of glue should appear after applying your iron-on labels. We remain at your disposal. Have a nice day, Camille C-MonEtiquette
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Àia
Rating: 1 out of 5
I never received my package it was for my 5 year old daughter's birthday very disappointed
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Response from Petit-Fernand
Hello, We are sincerely sorry for this anomaly on the part of the carrier. We have just contacted you in order to help you. If you have any questions about your order, our customer service team is available to help you :) Have a nice day, Camille C-MonEtiquette
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Lanie H.
Rating: 4 out of 5
The stickers make a very good impression. The names are clear and legible, the colors are bright and the motif is as described. However, it was supposed to be a gift for 2 children and the stickers were not sorted by name but as sticker type in 2 booklets. Therefore one star deduction.
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Response from Petit-Fernand
Hello Lanie, Thank you very much for your order at EsIstMeins and your very positive review. ????? Have a nice day, Chiara, EsIstMeins
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Aurélie Dumont
Rating: 1 out of 5
Hello, I still haven't received the labels I ordered over 2 weeks ago....can I cancel my order?
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Response from Petit-Fernand
Hello Aurélie, Following your email request, our customer service team has provided you with a solution. We are available for any request via our contact form directly on our website. Have a nice day, Camille C-MonEtiquette
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Chiara D.
Rating: 4 out of 5
the product is very good and durable, only flaw is the shipping time, biblical!
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Response from Petit-Fernand
Good morning Chiara, What a pleasure to read your comment. We are happy to know that our labels meet your expectations? Good day, Chiara Petit-Fernand
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Samantha
Rating: 3 out of 5
The products are good, but still expensive.
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Response from Petit-Fernand
Hello Samantha, Thank you for your message. We are constantly working to provide the best possible value to our customers while maintaining the quality of our service. We welcome any suggestions on how we can better meet your needs and thank you. Have a nice day, Camille C-Monetiquette
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Mme Marie -Laure
Rating: 3 out of 5
Disappointed some labels did not hold up to washing and peeled off...
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Response from Petit-Fernand
Hello Marie-Laure, We're very sorry that your labels are coming off like this. We've been in touch with you to find out what's going on and provide you with the best solution. Have a nice day, Camille C-MonEtiquette
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Lucas Grundler
Rating: 1 out of 5
I ordered iron-on labels and received self-adhesive labels even though I paid extra. I am very disappointed
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Response from Petit-Fernand
Thank you for writing to us. Unfortunately we see on your order that you have indeed chosen self-adhesive clothing labels as you received them. We have just contacted you to help you. Have a nice day, Camille C-MonEtiquette
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Céline
Rating: 3 out of 5
The purchase of the product was perfect (choice, personalization, delivery, fitting of the labels), but I was very disappointed by the resistance. The garments were washed at 40 degrees (not in a private washing machine, but in a commercial washing machine) and unfortunately the labels only held up to one or two washes at best.
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Response from Petit-Fernand
Thank you for writing to us. Further to our telephone conversation, we're sorry to hear that professional laundering has affected the quality of our labels on some of your towels. We hope that the solution we have proposed meets your expectations. Have a nice day, Camille C-MonEtiquette
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Lorina Avril
Rating: 4 out of 5
Fast ordering. Labels are easy to use
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Response from Petit-Fernand
Hello Lorina, Thank you for your feedback! We're delighted you like our products? Have a nice day, Camille C-MonEtiquette
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Liz
Rating: 3 out of 5
There was nothing wrong with the product, but I didn't realise it was being posted from France. Despite the French name, I'd checked it was a .Co.uk website, and noted you'd said Royal mail would be delivering, and that your dispatch was within 48 hours. I was under a deadline as my mum was moving to a care home. Due to it coming from France the labels didn't arrive in time, meaning the labels ordered can now not be used, and we had to pay again for an alternative. I wish I'd known postage would take longer than normal royal mail within the UK. Also, make your account before placing your order. I made it directly following my order, but it could not be linked to my order, meaning I couldn't track it.
Response from Petit-Fernand
Good morning Liz, Thank you for your message. We are very sorry that the order arrived late because of the mail. Unfortunately we cannot do anything about this. However, we hope that you are satisfied with the labels and their quality. Have a lovely day:) Chiara Petit-Fernand
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Anna
Rating: 4 out of 5
The print turned out very well, I really like it. lots of different design options. Even a little Grati sticker sheet was included, very sweet, thank you very much. I was a bit sad about the shipping, I didn't know that it comes from abroad and therefore takes a long time.
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Response from Petit-Fernand
Hello Anna, Thank you very much for your great review, which we are very pleased about. We wish you a nice day. ?? Chiara, EsIstMeins
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Audrey
Rating: 4 out of 5
Product conforms to order, fast delivery.
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Response from Petit-Fernand
Hello Audrey, Thank you so much for choosing us for your order, we are delighted to see that you like it. ???? Beautiful day to you, Elise, C-MonEtiquette
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ludivine THomas
Rating: 4 out of 5
The shipping is super fast!! and the labels are super pretty!! there's a lot of choice and that's great!! The only downside is that the clothing labels are a little difficult to remove from the backing, but apart from that it's very well explained and very fast! bravo!
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Response from Petit-Fernand
Hello Ludivine, Thank you very much for placing your order with us and for leaving us a positive note. We take note of your comment. Have a nice day, ???? Elise, C-MonEtiquette
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Frédérique Gérondal
Rating: 1 out of 5
I still haven't received my order!
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Response from Petit-Fernand
Hello Frédérique, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Marie Gooris
Rating: 1 out of 5
I did not receive the order... No news yet...
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Response from Petit-Fernand
Hello Marie, We have already taken care of your request and proposed a solution. We hope your order will please you and give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
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Aurore Limpas
Rating: 4 out of 5
Fast and accurate delivery. Choice of motifs but poor quality labels.
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Response from Petit-Fernand
Hello Aurore, We are sorry that your order did not meet your expectations. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Ropafadzo C.
Rating: 4 out of 5
We ordered some name labels from them from them to label my daughter's clothes. The labels look nice and easy to apply and strong in enough to survive the washing machine. My initial order didn't arrive in time, but when I mentioned it to them, they were understanding and sent a new batch to me which I did receive quickly.
Response from Petit-Fernand
Hi Chifamba, Thank you for your positive words, your opinion is important to us! We are glad to read that. Thank you for your trust. Have a nice day?? Chiara Petit-Fernand
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Vanessa M.
Rating: 4 out of 5
The stickers are great! Unfortunately, shipping took a little longer. Therefore 1 star less.
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Response from Petit-Fernand
Hello Vanessa, Thank you very much for your order and your great review, which we are very pleased about. ??? Have a nice day, Elise, EsIstMeins
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Francesca Reche Garcia
Rating: 4 out of 5
They are good, but I thought they were made of leather.
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Response from Petit-Fernand
Hello Francesca, Thank you ? Good morning, Camille Petit-Fernand
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Morgane
Rating: 1 out of 5
I paid extra to receive the labels within 48 hours. They arrived a week later! So useless for me. I contacted customer service who didn't reply. To be avoided!
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Response from Petit-Fernand
Hello Morgane, After checking, your parcel was delivered to the collection point you chose on Sunday March 24. However, we have reimbursed your shipping costs. We have just contacted you and look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Riya
Rating: 4 out of 5
I ordered stick on name labels for my daughter and they are great.Its just delivery can take bit of a time so need to order well in advance to get them on time.
Response from Petit-Fernand
Hello Riya, We are happy to read your feedback Thank you so much for sharing your opinion?? Have a nice day, Chiara Petit-Fernand
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Felicia Menrath
Rating: 1 out of 5
I didn't receive any of my orders! Not having a tracking number is not acceptable!
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Response from Petit-Fernand
Hello, We're sorry that the order we sent back to you at our cost did not reach you. We have just contacted you in order to help you. Kind regards, Camille Petit-Fernand
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ylenia B.
Rating: 3 out of 5
Unfortunately, the product did not arrive on time. Despite this, the call center arranged for the order to be resubmitted at 0 cost, and on the third dispatch it finally arrived at its destination.
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Response from Petit-Fernand
Good morning Ylenia, Thank you for sharing your experience. We are glad you received your order and sorry for the delay due to the mail. However, we hope you are satisfied with the labels you received :) We thank you for your trust, Have a nice day ?? Chiara Petit-Fernand
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Jodie B.
Rating: 4 out of 5
Product as described, slow delivery but good quality.
Response from Petit-Fernand
Dear Natalie, Thank you so much for sharing your experience. It makes us happy to have you as customer and to know that you love our sitckers. Have a nice day ?? Chiara Petit-Fernand
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MARIA L.
Rating: 4 out of 5
Very nice labels, however I find it limiting to have to choose one additional design that applies to all in packages of many formats. Give the opportunity to diversify
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Response from Petit-Fernand
Good morning Maria Luisa, Thank you for sharing your experience. I am very happy that you are satisfied with our labels. We also thank you for your advice, your opinion is important. Have a good day ?? Chiara Petit-Fernand
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Family S.
Rating: 4 out of 5
Shipping took a long time, but the stickers are also very good. Clothing labels even stick to the drinking bottle and it has been in the dishwasher several times ;-)
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Response from Petit-Fernand
Hello, thank you very much for choosing EsIstMeins for your order. We are delighted that you like your order. ????? Delivery takes longer than in Germany because we are actually located in France. Have a nice day, Elise, EsIstMeins
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Jill B.
Rating: 4 out of 5
Good product. Labels are a good price and so easy ! No more sewing hundred of names on school uniforms! Purchased drinks container and lunch box . Lovely item but heavy. My 3 yr old Grandson struggled . Had to put away until he is older sadly . So had to repurchase items more suitable. That said ….. I Would definitely recommend this company . Label delivery was free and items arrive in a timely manner
Response from Petit-Fernand
Hi Jill, We are glad to hear that! Thank you for your trust and for sharing your opinion. It's great to know that you are satisfied with the product and its quality. Have a nice day?? Chiara Petit-Fernand
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Dominique
Rating: 4 out of 5
I love the stickers! The only comment is that it would have been great to receive all the stickers in one booklet, like I did 2 years ago. Instead, I received several booklets, which is not practical (4 booklets for 2 children, one non-stick, one stick)
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Response from Petit-Fernand
Hello Dominique, Thank you for your message, we really appreciate it. ?? Unfortunately, the quantities of labels ordered did not fit into a single booklet. ?? Kind regards, Camille Petit-Fernand
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blandine S
Rating: 3 out of 5
Product arrived all wet so some labels are unusable shame Otherwise nothing to complain about.
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Response from Petit-Fernand
Hello Blandine, We're sorry to hear that you've received a damaged order. We have just contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Amélie Paumier
Rating: 1 out of 5
Quite disappointed with the water bottle that leaks when bent over. I put it in the lunch bag during a walk and the inside of the bag was soaked, the gourd was well aimed and closed but leaked through the small hole near the straw. Nice gourd but not practical. I wouldn't recommend it.
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Response from Petit-Fernand
Hello Amélie, We're sorry to hear that you're having trouble with your gourd. We have just contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Maria F.
Rating: 4 out of 5
Fast and reliable service so far.
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Response from Petit-Fernand
Hello Maria, Thank you very much for your very positive review, which goes straight to our hearts. ????? Have a nice day, Elise, EsIstMeins
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sc
Rating: 1 out of 5
I still haven't received the products after almost a month
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Response from Petit-Fernand
Good morning Sonja, We are very sorry to hear about this. One of our operators will contact you today so we can help you as soon as possible. Good day, Chiara Petit-Fernand